ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 13 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 41 44 52
Rank change year-on-year +3 +8 +6
Contract jobs citing ITIL 1,897 2,794 4,168
As % of all contract jobs advertised in the UK 4.44% 4.80% 4.73%
As % of the Processes & Methodologies category 5.15% 5.35% 5.22%
Number of daily rates quoted 1,266 1,978 2,837
10th Percentile £205 £201 £182
25th Percentile £325 £331 £325
Median daily rate (50th Percentile) £488 £463 £465
Median % change year-on-year +5.41% -0.54% +9.41%
75th Percentile £588 £575 £575
90th Percentile £688 £675 £650
UK excluding London median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +6.25%
Number of hourly rates quoted 145 149 228
10th Percentile £14.00 £13.39 £13.18
25th Percentile £14.16 £13.96 £13.38
Median hourly rate £17.69 £18.50 £16.24
Median % change year-on-year -4.38% +13.92% -14.53%
75th Percentile £23.80 £43.75 £22.73
90th Percentile £46.18 £65.00 £35.88
UK excluding London median hourly rate £17.50 £17.50 £15.50
% change year-on-year - +12.90% -18.42%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,868 52,242 79,883
As % of all contract IT jobs advertised in the UK 86.23% 89.82% 90.61%
Number of daily rates quoted 23,721 36,208 56,080
10th Percentile £300 £325 £343
25th Percentile £413 £438 £428
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +8.16%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +8.57%
Number of hourly rates quoted 2,429 1,718 1,919
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.22 £15.52
Median hourly rate £36.50 £36.00 £25.68
Median % change year-on-year +1.39% +40.19% +4.82%
75th Percentile £60.00 £65.00 £49.50
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.00
% change year-on-year +8.91% +75.00% -6.98%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 13 May 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 13 May 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +5 1,717 £495 +4.21% 895
UK excluding London -2 1,172 £475 +5.56% 693
London +8 613 £500 +2.56% 242
Work from Home +13 584 £500 +3.25% 368
South East -2 317 £475 +4.40% 154
South West +14 274 £500 -4.76% 107
North of England -8 238 £475 +5.56% 167
Midlands -10 126 £450 +4.65% 132
North West -17 126 £475 - 84
East of England -10 122 £425 +9.68% 79
Yorkshire +17 105 £475 +18.75% 54
West Midlands +10 102 £450 -10.00% 78
Scotland -6 90 £310 -26.63% 41
East Midlands -29 22 £540 +45.95% 54
North East +15 18 £475 +5.56% 29
Wales -26 4 £278 -28.39% 25
Isle of Man - 3 - - 1

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 129 (6.80%) Microsoft Exchange
2 114 (6.01%) SharePoint
3 59 (3.11%) Confluence
4 42 (2.21%) SharePoint Server
5 21 (1.11%) Skype for Business
6 11 (0.58%) CMS
7 8 (0.42%) Exchange Server 2007
7 8 (0.42%) IBM HTTP Server
7 8 (0.42%) WebSphere
7 8 (0.42%) WebSphere Application Server
7 8 (0.42%) WebSphere Portal
8 7 (0.37%) SharePoint 2010
9 5 (0.26%) Exchange Server 2010
9 5 (0.26%) IIS
9 5 (0.26%) nginx
10 4 (0.21%) MQSeries
11 3 (0.16%) Adobe Experience Manager
11 3 (0.16%) Drupal
11 3 (0.16%) Exchange Server 2013
11 3 (0.16%) SAS
Applications
1 171 (9.01%) Microsoft Office
2 71 (3.74%) Microsoft Excel
3 33 (1.74%) Microsoft PowerPoint
4 12 (0.63%) MS Visio
5 10 (0.53%) Microsoft Project
6 4 (0.21%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.053%) Adobe Creative Suite
8 1 (0.053%) AutoCAD
8 1 (0.053%) Chatbot
Business Applications
1 37 (1.95%) Remedy ITSM
2 17 (0.90%) SAP S/4HANA
3 6 (0.32%) Aladdin
3 6 (0.32%) SimCorp Dimension
4 3 (0.16%) Dynamics CRM
4 3 (0.16%) Dynamics GP
4 3 (0.16%) OPENHousing
4 3 (0.16%) Sage X3
4 3 (0.16%) SAP HCM
4 3 (0.16%) SAP Oil and Gas
4 3 (0.16%) Shopify
4 3 (0.16%) Sparx Enterprise Architect
5 2 (0.11%) ION MarketView
5 2 (0.11%) Remedy AR System
5 2 (0.11%) Salesforce CRM
5 2 (0.11%) SAP PM
5 2 (0.11%) SAP WM
5 2 (0.11%) SystmOne
6 1 (0.053%) Oracle Applications
6 1 (0.053%) Oracle EBS
Cloud Services
1 306 (16.13%) Microsoft 365
2 304 (16.03%) Azure
3 103 (5.43%) AWS
4 81 (4.27%) Power Platform
5 65 (3.43%) Entra ID
6 38 (2.00%) Azure Stack
7 30 (1.58%) OneDrive
8 28 (1.48%) GCP
9 26 (1.37%) IaaS
10 25 (1.32%) PaaS
11 24 (1.27%) SaaS
12 23 (1.21%) Azure Monitor
13 19 (1.00%) Azure DevOps
14 16 (0.84%) Azure Storage
15 15 (0.79%) OCI
16 14 (0.74%) PowerApps
17 13 (0.69%) Serverless
18 12 (0.63%) Dynamics 365
19 11 (0.58%) Mimecast
20 9 (0.47%) Power Automate
Communications & Networking
1 183 (9.65%) Firewall
2 109 (5.75%) DNS
3 88 (4.64%) WAN
4 85 (4.48%) DHCP
5 82 (4.32%) LAN
6 73 (3.85%) SAN
7 67 (3.53%) VPN
8 62 (3.27%) Wi-Fi
9 58 (3.06%) BGP
10 39 (2.06%) TCP/IP
11 38 (2.00%) Network Security
12 34 (1.79%) Wireless
13 29 (1.53%) Cisco ASA
14 27 (1.42%) Skype
15 25 (1.32%) Cisco ISE
15 25 (1.32%) OSPF
16 24 (1.27%) SNMP
16 24 (1.27%) VoIP
17 22 (1.16%) Cisco Firepower
17 22 (1.16%) IPsec
Database & Business Intelligence
1 60 (3.16%) Power BI
2 36 (1.90%) SQL Server
3 15 (0.79%) Relational Database
4 14 (0.74%) MySQL
5 13 (0.69%) SQL Server Reporting Services
6 12 (0.63%) Big Data
6 12 (0.63%) Sybase ASE
6 12 (0.63%) Tableau
7 11 (0.58%) Data Lake
8 8 (0.42%) Metadata
9 7 (0.37%) Elasticsearch
9 7 (0.37%) PowerPivot
10 6 (0.32%) Crystal Reports
10 6 (0.32%) Data Mining
10 6 (0.32%) Microsoft Power View
10 6 (0.32%) Qlik Sense
11 5 (0.26%) DB2
11 5 (0.26%) NonStop SQL
11 5 (0.26%) RDBMS
12 4 (0.21%) Oracle Reports
Development Applications
1 100 (5.27%) JIRA
2 24 (1.27%) Rational DOORS
3 17 (0.90%) Jenkins
4 10 (0.53%) Artifactory
4 10 (0.53%) Git
5 8 (0.42%) Subversion
6 6 (0.32%) IBM UrbanCode
6 6 (0.32%) Selenium
7 4 (0.21%) Oracle Forms
8 3 (0.16%) Bitbucket
8 3 (0.16%) GitLab
8 3 (0.16%) Maven
8 3 (0.16%) Visual Studio
9 2 (0.11%) JMeter
9 2 (0.11%) MSI
9 2 (0.11%) SoapUI
9 2 (0.11%) Sonatype Nexus
10 1 (0.053%) Team Foundation Server
10 1 (0.053%) Zephyr
General
1 647 (34.11%) Social Skills
2 303 (15.97%) Finance
3 237 (12.49%) Public Sector
4 211 (11.12%) Analytical Skills
5 111 (5.85%) Telecoms
6 90 (4.74%) Banking
7 77 (4.06%) Organisational Skills
8 59 (3.11%) Presentation Skills
9 49 (2.58%) Retail
10 48 (2.53%) Legal
11 43 (2.27%) Manufacturing
12 42 (2.21%) Marketing
13 28 (1.48%) Documentation Skills
14 22 (1.16%) Influencing Skills
15 19 (1.00%) Law
16 18 (0.95%) Electronics
17 17 (0.90%) Front Office
18 15 (0.79%) Inclusion and Diversity
18 15 (0.79%) Local Government
18 15 (0.79%) Police
Job Titles
1 384 (20.24%) Analyst
2 199 (10.49%) Architect
3 178 (9.38%) Service Analyst
4 160 (8.43%) Senior
5 140 (7.38%) Service Desk Analyst
6 139 (7.33%) Service Manager
7 113 (5.96%) Support Engineer
8 91 (4.80%) Developer
9 79 (4.16%) Lead
10 75 (3.95%) Support Analyst
11 73 (3.85%) Consultant
12 71 (3.74%) Infrastructure Engineer
13 60 (3.16%) IT Support
14 59 (3.11%) Desktop Support
14 59 (3.11%) IT Analyst
14 59 (3.11%) Network Engineer
15 55 (2.90%) IT Manager
16 52 (2.74%) Technical Support
17 50 (2.64%) Solutions Architect
18 49 (2.58%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 37 (1.95%) Middleware
2 35 (1.85%) CSS
3 30 (1.58%) Web Services
4 27 (1.42%) HTML
5 25 (1.32%) .NET
6 21 (1.11%) REST
7 16 (0.84%) ARM Templates
7 16 (0.84%) LDAP
8 12 (0.63%) AngularJS
8 12 (0.63%) Jinja
9 11 (0.58%) J2EE
10 10 (0.53%) Kafka
11 9 (0.47%) SailPoint
12 8 (0.42%) ActiveMQ
12 8 (0.42%) Elastic Stack
12 8 (0.42%) SOAP
12 8 (0.42%) XML
13 6 (0.32%) jQuery
14 5 (0.26%) Lightning Web Components
14 5 (0.26%) Visualforce
Miscellaneous
1 108 (5.69%) Management Information System
2 81 (4.27%) Data Centre
3 78 (4.11%) CMDB
4 60 (3.16%) Self-Motivation
5 54 (2.85%) Driving Licence
6 46 (2.42%) PKI
7 42 (2.21%) Video Conferencing
8 41 (2.16%) Private Cloud
9 28 (1.48%) Virtual Team
10 22 (1.16%) iPhone
10 22 (1.16%) Onboarding
11 19 (1.00%) Security Operations Centre
12 18 (0.95%) Clustering
12 18 (0.95%) CSOC
12 18 (0.95%) Hedge funds
12 18 (0.95%) Product Ownership
13 17 (0.90%) Blackberry
13 17 (0.90%) Public Cloud
14 16 (0.84%) Data Protection Act
15 15 (0.79%) Replication
Operating Systems
1 532 (28.04%) Windows
2 198 (10.44%) Windows 10
3 184 (9.70%) Linux
4 168 (8.86%) Windows Server
5 86 (4.53%) Windows Server 2016
6 73 (3.85%) Windows Server 2019
7 63 (3.32%) Unix
8 60 (3.16%) Windows 7
8 60 (3.16%) Windows Server 2012
9 25 (1.32%) Mac OS
10 24 (1.27%) Apple iOS
10 24 (1.27%) Ubuntu
11 23 (1.21%) Android
12 20 (1.05%) Windows NT
13 15 (0.79%) Debian
13 15 (0.79%) Solaris
14 14 (0.74%) Windows XP
15 12 (0.63%) Red Hat Enterprise Linux
16 8 (0.42%) VMS
16 8 (0.42%) Windows Server 2008
Processes & Methodologies
1 575 (30.31%) Service Management
2 439 (23.14%) ITSM
3 364 (19.19%) Problem-Solving
4 357 (18.82%) Customer Service
5 337 (17.76%) Agile
6 280 (14.76%) Service Delivery
7 248 (13.07%) Change Management
8 228 (12.02%) Incident Management
9 196 (10.33%) Problem Management
10 172 (9.07%) Project Management
11 164 (8.65%) Continuous Improvement
12 160 (8.43%) DevOps
13 131 (6.91%) Stakeholder Management
14 114 (6.01%) Configuration Management
15 108 (5.69%) Release Management
15 108 (5.69%) Service Design
16 107 (5.64%) Customer Requirements
16 107 (5.64%) Project Delivery
17 102 (5.38%) Disaster Recovery
17 102 (5.38%) PRINCE2
Programming Languages
1 166 (8.75%) PowerShell
2 106 (5.59%) SQL
3 75 (3.95%) Python
4 41 (2.16%) JavaScript
5 39 (2.06%) C#
6 32 (1.69%) Perl
7 21 (1.11%) Java
8 20 (1.05%) VBScript
9 18 (0.95%) VB
10 16 (0.84%) Bicep
11 15 (0.79%) Shell Script
12 13 (0.69%) Bash
13 12 (0.63%) Tcl
14 8 (0.42%) C++
14 8 (0.42%) VB.NET
15 7 (0.37%) VBA
16 5 (0.26%) COBOL
16 5 (0.26%) DCL
16 5 (0.26%) Go
16 5 (0.26%) T-SQL
Qualifications
1 614 (32.37%) Security Cleared
2 415 (21.88%) SC Cleared
3 303 (15.97%) Degree
4 253 (13.34%) DV Cleared
5 168 (8.86%) ITIL Certification
6 122 (6.43%) Microsoft Certification
7 106 (5.59%) Cisco Certification
8 80 (4.22%) CCNA
9 60 (3.16%) A+ Certification
10 56 (2.95%) ITIL Foundation Certificate
11 53 (2.79%) CCNP
12 51 (2.69%) MCP
13 47 (2.48%) Computer Science Degree
13 47 (2.48%) MCSA
14 44 (2.32%) MCSE
15 39 (2.06%) BPSS Clearance
16 20 (1.05%) TOGAF Certification
17 19 (1.00%) Azure Certification
18 18 (0.95%) PMI Certification
18 18 (0.95%) PMP
Quality Assurance & Compliance
1 162 (8.54%) SLA
2 78 (4.11%) QA
3 38 (2.00%) ISO/IEC 27001
4 37 (1.95%) ISO/IEC 20000
5 36 (1.90%) Government Security Classifications
6 29 (1.53%) GDPR
7 20 (1.05%) COBIT
7 20 (1.05%) NIST
8 17 (0.90%) NCSC
9 13 (0.69%) Cyber Essentials
9 13 (0.69%) Data Quality
10 12 (0.63%) Disclosure Scotland
11 11 (0.58%) PCI DSS
12 8 (0.42%) ISO 9001
12 8 (0.42%) PMO
13 5 (0.26%) Accessibility
14 4 (0.21%) GRC
15 3 (0.16%) Cyber Essentials PLUS
15 3 (0.16%) ISO 22301
16 1 (0.053%) HIPAA
System Software
1 340 (17.92%) Active Directory
2 105 (5.54%) VMware Infrastructure
3 51 (2.69%) Firmware
4 39 (2.06%) Hyper-V
5 32 (1.69%) Virtual Desktop
6 28 (1.48%) Virtual Machines
7 26 (1.37%) VMware ESXi
8 20 (1.05%) Virtual Servers
9 16 (0.84%) VMware NSX
9 16 (0.84%) vSphere
10 6 (0.32%) VMware Workstation
11 5 (0.26%) BitLocker
11 5 (0.26%) Veritas Cluster Server
12 4 (0.21%) Docker
12 4 (0.21%) Microsoft Virtual Server
12 4 (0.21%) Samba
12 4 (0.21%) XenApp
13 3 (0.16%) Microsoft App-V
13 3 (0.16%) XenDesktop
14 1 (0.053%) Snort
Systems Management
1 176 (9.28%) SCCM
2 88 (4.64%) Microsoft Intune
3 78 (4.11%) Ansible
4 69 (3.64%) SCOM
5 65 (3.43%) WSUS
6 27 (1.42%) NetBackup
7 26 (1.37%) Kubernetes
8 24 (1.27%) Single Sign-On
9 23 (1.21%) Puppet
9 23 (1.21%) Terraform
10 22 (1.16%) Active Directory Federation Services
10 22 (1.16%) vCenter Server
11 21 (1.11%) EMC NetWorker
12 20 (1.05%) Sysprep
13 15 (0.79%) Jamf Pro
14 9 (0.47%) AirWatch
15 8 (0.42%) Control-M
15 8 (0.42%) PingFederate
15 8 (0.42%) Rancher
16 7 (0.37%) Red Hat Satellite
Vendors
1 575 (30.31%) Microsoft
2 407 (21.45%) ServiceNow
3 169 (8.91%) Cisco
4 162 (8.54%) VMware
5 148 (7.80%) Citrix
6 89 (4.69%) HP
7 62 (3.27%) SAP
8 53 (2.79%) Oracle
9 50 (2.64%) Palo Alto
10 48 (2.53%) IBM
11 47 (2.48%) Atlassian
12 46 (2.42%) Remedy
13 42 (2.21%) Juniper
14 40 (2.11%) Red Hat
15 39 (2.06%) Dell
16 38 (2.00%) EMC
17 34 (1.79%) SolarWinds
18 31 (1.63%) Veeam
19 29 (1.53%) Symantec
20 27 (1.42%) Google