Service Design Contracts

Service Design
UK

The following table provides summary statistics for contract job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 208 160 156
Rank change year-on-year -48 -4 +5
Contract jobs citing Service Design 471 915 1,594
As % of all contract jobs advertised in the UK 1.11% 1.62% 1.82%
As % of the Processes & Methodologies category 1.29% 1.80% 2.01%
Number of daily rates quoted 315 707 1,146
10th Percentile £400 £413 £413
25th Percentile £450 £463 £475
Median daily rate (50th Percentile) £530 £550 £550
Median % change year-on-year -3.64% - +10.00%
75th Percentile £601 £650 £618
90th Percentile £704 £743 £675
UK excluding London median daily rate £550 £525 £538
% change year-on-year +4.76% -2.33% +8.59%
Number of hourly rates quoted 11 1 15
10th Percentile - - £25.20
25th Percentile £17.80 £56.25 £28.99
Median hourly rate £33.07 £57.50 £35.08
Median % change year-on-year -42.50% +63.93% -26.16%
75th Percentile £34.53 £58.75 £59.51
90th Percentile £72.90 - £66.00
UK excluding London median hourly rate £33.07 - £26.40
% change year-on-year - - -16.59%

All Process and Methodology Skills
UK

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,537 50,741 79,365
As % of all contract IT jobs advertised in the UK 85.91% 89.71% 90.64%
Number of daily rates quoted 23,555 35,132 55,704
10th Percentile £300 £325 £345
25th Percentile £413 £439 £431
Median daily rate (50th Percentile) £525 £550 £535
Median % change year-on-year -4.55% +2.80% +8.08%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £483
% change year-on-year - +3.63% +9.66%
Number of hourly rates quoted 2,471 1,680 1,899
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.74 £15.50
Median hourly rate £36.00 £36.00 £25.68
Median % change year-on-year - +40.19% +7.00%
75th Percentile £60.00 £65.00 £49.56
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.75 £35.00 £20.00
% change year-on-year +7.86% +75.00% -4.99%

Service Design
Job Vacancy Trend

Job postings citing Service Design as a proportion of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Design.

Daily rate trend for Service Design in the UK

Service Design
Daily Rate Histogram

Daily rate distribution for jobs citing Service Design over the 6 months to 23 May 2024.

Daily rate histogram for Service Design in the UK

Service Design
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Design.

Hourly rate trend for Service Design in the UK

Service Design
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Design over the 6 months to 23 May 2024.

Hourly rate histogram for Service Design in the UK

Service Design
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -54 379 £550 -2.22% 133
London -40 214 £525 -7.49% 59
Work from Home -33 193 £550 - 62
UK excluding London -47 191 £550 +4.76% 75
North of England -5 51 £525 -4.55% 25
Scotland -11 45 £494 -5.00% 5
South East -16 41 £600 +23.08% 10
North West +13 28 £450 -15.89% 16
South West -9 24 £530 -19.24% 12
Midlands +34 23 £688 +52.78% 12
Yorkshire +6 23 £525 -4.55% 6
West Midlands +19 21 £700 +55.56% 9
East of England +7 10 £750 +11.61% 8
Wales +16 2 £569 +13.75% 2
East Midlands +15 2 £500 -6.54% 3
North East +2 2 - - 3

Service Design
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (3.82%) Confluence
2 8 (1.70%) SharePoint
3 4 (0.85%) govService
4 3 (0.64%) Adobe Experience Manager
5 2 (0.42%) WordPress
6 1 (0.21%) Apache Spark
6 1 (0.21%) ArcGIS
6 1 (0.21%) CMS
6 1 (0.21%) Microsoft Exchange
6 1 (0.21%) SAS
Applications
1 7 (1.49%) Microsoft Office
2 6 (1.27%) Microsoft Project
2 6 (1.27%) Sketch
3 5 (1.06%) Microsoft Excel
3 5 (1.06%) Microsoft PowerPoint
4 4 (0.85%) InVision
5 3 (0.64%) Adobe Creative Suite
5 3 (0.64%) MS Visio
6 1 (0.21%) Adobe XD
6 1 (0.21%) SPSS
6 1 (0.21%) UserZoom
6 1 (0.21%) Zeplin
Business Applications
1 11 (2.34%) SAP S/4HANA
2 5 (1.06%) Dynamics CRM
3 3 (0.64%) Shopify
4 1 (0.21%) Oracle AGIS
4 1 (0.21%) Oracle Applications
4 1 (0.21%) Oracle Assets
4 1 (0.21%) Oracle Cash Management
4 1 (0.21%) Oracle EBS
4 1 (0.21%) Oracle Financials
4 1 (0.21%) Oracle Payables
4 1 (0.21%) Oracle Procure-to-Pay
4 1 (0.21%) Oracle Receivables
4 1 (0.21%) Oracle Retail
4 1 (0.21%) Remedy ITSM
Cloud Services
1 63 (13.38%) Azure
2 41 (8.70%) AWS
3 38 (8.07%) Azure DevOps
4 17 (3.61%) Amazon S3
5 15 (3.18%) Figma
6 11 (2.34%) Amazon CloudWatch
6 11 (2.34%) Amazon EC2
6 11 (2.34%) Amazon EKS
6 11 (2.34%) Route 53
6 11 (2.34%) SaaS
6 11 (2.34%) Serverless
6 11 (2.34%) Virtual Private Cloud
7 6 (1.27%) AWS CloudFormation
7 6 (1.27%) AWS Lambda
7 6 (1.27%) Power Platform
8 5 (1.06%) Azure Logic Apps
8 5 (1.06%) Azure Service Bus
8 5 (1.06%) Azure Storage
8 5 (1.06%) Power Automate
8 5 (1.06%) PowerApps
Communications & Networking
1 11 (2.34%) Network Security
2 8 (1.70%) VPN
3 7 (1.49%) WAN
4 5 (1.06%) MPLS
5 3 (0.64%) Intranet
6 2 (0.42%) BGP
6 2 (0.42%) DNS
7 1 (0.21%) 5G
7 1 (0.21%) Firewall
7 1 (0.21%) Internet
7 1 (0.21%) Intrusion Detection
7 1 (0.21%) IP Telephony
7 1 (0.21%) NAS
7 1 (0.21%) PBX
7 1 (0.21%) SD-WAN
7 1 (0.21%) SMS
7 1 (0.21%) VoIP
Database & Business Intelligence
1 12 (2.55%) Amazon RDS
2 7 (1.49%) Amazon Aurora
2 7 (1.49%) Big Data
2 7 (1.49%) SQL Server
3 6 (1.27%) Data Warehouse
3 6 (1.27%) PostgreSQL
4 5 (1.06%) Azure SQL Database
4 5 (1.06%) Data Lake
4 5 (1.06%) OLTP
5 4 (0.85%) MySQL
6 1 (0.21%) Azure SQL Data Warehouse
6 1 (0.21%) Geospatial Data
6 1 (0.21%) GIS
6 1 (0.21%) Looker
6 1 (0.21%) MariaDB
6 1 (0.21%) Oracle BI Publisher
6 1 (0.21%) Power BI
Development Applications
1 21 (4.46%) JIRA
2 18 (3.82%) Git
3 14 (2.97%) Jenkins
4 5 (1.06%) Visual Studio Team System
5 3 (0.64%) Maven
5 3 (0.64%) webpack
6 1 (0.21%) Axure RP
6 1 (0.21%) Burp Suite
6 1 (0.21%) Postman
6 1 (0.21%) Selenium
6 1 (0.21%) SoapUI
General
1 120 (25.48%) Public Sector
2 91 (19.32%) Social Skills
3 61 (12.95%) Finance
4 33 (7.01%) Analytical Skills
5 24 (5.10%) Influencing Skills
6 11 (2.34%) Banking
7 10 (2.12%) Inclusion and Diversity
7 10 (2.12%) Marketing
7 10 (2.12%) Presentation Skills
7 10 (2.12%) Retail
8 9 (1.91%) Law
8 9 (1.91%) Legal
9 8 (1.70%) Local Government
10 7 (1.49%) Organisational Skills
10 7 (1.49%) Police
11 6 (1.27%) Telecoms
12 5 (1.06%) Manufacturing
13 4 (0.85%) Electronics
13 4 (0.85%) Pharmaceutical
14 3 (0.64%) Billing
Job Titles
1 108 (22.93%) Designer
2 100 (21.23%) Architect
3 84 (17.83%) Service Designer
4 56 (11.89%) Service Manager
5 43 (9.13%) Senior
6 42 (8.92%) Solutions Architect
7 35 (7.43%) Analyst
8 33 (7.01%) Lead
8 33 (7.01%) Service Transition Manager
8 33 (7.01%) Transition Manager
9 31 (6.58%) Service Design Manager
10 27 (5.73%) Service Architect
11 21 (4.46%) Business Analyst
12 18 (3.82%) User Researcher
13 16 (3.40%) Delivery Manager
13 16 (3.40%) Senior Designer
14 14 (2.97%) Developer
15 11 (2.34%) Consultant
15 11 (2.34%) DevOps Engineer
16 10 (2.12%) UX Designer
Libraries, Frameworks & Software Standards
1 11 (2.34%) .NET
2 10 (2.12%) CSS
2 10 (2.12%) HTML
2 10 (2.12%) Web Services
3 8 (1.70%) REST
4 6 (1.27%) AWS CDK
5 5 (1.06%) AngularJS
5 5 (1.06%) ARM Templates
5 5 (1.06%) JSON
5 5 (1.06%) OpenAPI
5 5 (1.06%) Swagger
5 5 (1.06%) XML
6 3 (0.64%) CSS3
6 3 (0.64%) J2EE
6 3 (0.64%) React
6 3 (0.64%) Sass
6 3 (0.64%) Spring
6 3 (0.64%) Spring MVC
6 3 (0.64%) Twitter Bootstrap
6 3 (0.64%) VML
Miscellaneous
1 16 (3.40%) Hybrid Cloud
1 16 (3.40%) Product Ownership
2 12 (2.55%) Onboarding
2 12 (2.55%) Self-Motivation
3 10 (2.12%) Data Centre
4 8 (1.70%) Management Information System
5 7 (1.49%) CMDB
5 7 (1.49%) Greenfield Project
5 7 (1.49%) Virtual Team
6 6 (1.27%) Data Protection Act
7 5 (1.06%) Mobile App
8 4 (0.85%) Public Cloud
9 3 (0.64%) Educational Technology
10 2 (0.42%) Analytical Mindset
10 2 (0.42%) Blog
10 2 (0.42%) Enterprise Software
10 2 (0.42%) Legacy Applications
10 2 (0.42%) NHS
10 2 (0.42%) PMI
10 2 (0.42%) Replication
Operating Systems
1 6 (1.27%) Linux
2 5 (1.06%) Windows
3 3 (0.64%) Unix
4 1 (0.21%) Android
4 1 (0.21%) Apple iOS
4 1 (0.21%) Windows 10
4 1 (0.21%) Windows Server
Processes & Methodologies
1 201 (42.68%) Agile
2 107 (22.72%) ITIL
3 97 (20.59%) Service Management
4 82 (17.41%) User Research
5 79 (16.77%) User Experience
6 75 (15.92%) DevOps
7 72 (15.29%) Project Delivery
8 61 (12.95%) Roadmaps
9 58 (12.31%) Problem-Solving
10 57 (12.10%) Stakeholder Management
11 56 (11.89%) Migration
12 52 (11.04%) Continuous Improvement
13 47 (9.98%) Project Management
14 46 (9.77%) Change Management
14 46 (9.77%) User-Centered Design (UCD)
15 41 (8.70%) User Stories
16 40 (8.49%) Customer Experience
16 40 (8.49%) UX Design
17 39 (8.28%) Workshop Facilitation
18 38 (8.07%) Architectural Design
Programming Languages
1 24 (5.10%) Python
2 23 (4.88%) Java
3 9 (1.91%) TypeScript
4 8 (1.70%) C#
5 7 (1.49%) JavaScript
6 5 (1.06%) PowerShell
7 4 (0.85%) SQL
8 3 (0.64%) Bash
9 2 (0.42%) Go
9 2 (0.42%) Scala
10 1 (0.21%) PL/SQL
10 1 (0.21%) R
10 1 (0.21%) Shell Script
10 1 (0.21%) T-SQL
Qualifications
1 101 (21.44%) Security Cleared
2 66 (14.01%) SC Cleared
3 53 (11.25%) Degree
4 15 (3.18%) BPSS Clearance
5 13 (2.76%) DV Cleared
6 11 (2.34%) ITIL Certification
7 7 (1.49%) Six Sigma Black Belt
7 7 (1.49%) Six Sigma Green Belt
8 6 (1.27%) Cisco Certification
8 6 (1.27%) Master's Degree
9 5 (1.06%) CCIE
9 5 (1.06%) CTC Cleared
10 4 (0.85%) DBS Check
11 3 (0.64%) IIBA
11 3 (0.64%) ISEB
11 3 (0.64%) PMI Certification
12 2 (0.42%) Computer Science Degree
13 1 (0.21%) ISTQB
13 1 (0.21%) PMP
13 1 (0.21%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 35 (7.43%) Accessibility
2 16 (3.40%) ISO/IEC 20000
3 11 (2.34%) WCAG
4 10 (2.12%) SLA
5 7 (1.49%) Actionable Recommendations
6 6 (1.27%) QA
7 5 (1.06%) Disclosure Scotland
8 3 (0.64%) Data Quality
8 3 (0.64%) ISO/IEC 27001
8 3 (0.64%) NIST
8 3 (0.64%) PMO
9 2 (0.42%) COBIT
9 2 (0.42%) GRC
10 1 (0.21%) Cyber Essentials
10 1 (0.21%) JSP 440
10 1 (0.21%) RMADS
System Software
1 17 (3.61%) Docker
2 5 (1.06%) Active Directory
3 2 (0.42%) PowerDNS
3 2 (0.42%) Virtual Machines
4 1 (0.21%) Virtual Desktop
4 1 (0.21%) VMware Infrastructure
Systems Management
1 17 (3.61%) Grafana
2 16 (3.40%) Kubernetes
2 16 (3.40%) Terraform
3 11 (2.34%) Prometheus
4 3 (0.64%) Ansible
Vendors
1 27 (5.73%) SAP
2 23 (4.88%) Microsoft
3 15 (3.18%) ServiceNow
4 9 (1.91%) Adobe
4 9 (1.91%) Cadence
5 7 (1.49%) Google
6 6 (1.27%) Atlassian
6 6 (1.27%) F5
6 6 (1.27%) Oracle
7 5 (1.06%) Cisco
7 5 (1.06%) Salesforce
8 4 (0.85%) CheckPoint
8 4 (0.85%) Citrix
8 4 (0.85%) Fortinet
8 4 (0.85%) Zscaler
9 3 (0.64%) Dell
9 3 (0.64%) Intel
9 3 (0.64%) Sitecore
10 2 (0.42%) BT
10 2 (0.42%) Sophos