ServiceNow Contracts

ServiceNow
UK

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 79 106 147
Rank change year-on-year +27 +41 +36
Contract jobs citing ServiceNow 1,121 1,347 1,669
As % of all contract jobs advertised in the UK 2.64% 2.35% 1.89%
As % of the Vendors category 6.20% 5.46% 4.71%
Number of daily rates quoted 635 917 1,099
10th Percentile £165 £200 £197
25th Percentile £325 £350 £363
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +5.26%
75th Percentile £600 £594 £600
90th Percentile £702 £700 £675
UK excluding London median daily rate £453 £459 £450
% change year-on-year -1.20% +1.89% +0.11%
Number of hourly rates quoted 115 51 56
10th Percentile £14.29 £15.25 £13.88
25th Percentile £16.00 £15.44 £15.25
Median hourly rate £16.30 £19.00 £15.50
Median % change year-on-year -14.21% +22.58% -11.43%
75th Percentile £21.37 £39.60 £22.98
90th Percentile £25.00 £47.00 £51.13
UK excluding London median hourly rate £16.30 £18.07 £15.50
% change year-on-year -9.80% +16.58% +3.33%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

Contract vacancies with a requirement for knowledge or experience of vendor products and services 18,083 24,657 35,435
As % of all contract IT jobs advertised in the UK 42.51% 43.06% 40.12%
Number of daily rates quoted 11,274 16,502 23,585
10th Percentile £263 £270 £300
25th Percentile £405 £413 £413
Median daily rate (50th Percentile) £514 £525 £525
Median % change year-on-year -2.10% - +10.53%
75th Percentile £627 £644 £638
90th Percentile £738 £740 £725
UK excluding London median daily rate £500 £500 £468
% change year-on-year - +6.95% +7.47%
Number of hourly rates quoted 1,114 666 891
10th Percentile £12.05 £15.11 £12.21
25th Percentile £14.48 £18.64 £15.25
Median hourly rate £21.50 £40.55 £21.50
Median % change year-on-year -46.97% +88.58% -2.27%
75th Percentile £57.33 £65.00 £47.50
90th Percentile £70.00 £75.00 £65.00
UK excluding London median hourly rate £21.46 £33.00 £19.00
% change year-on-year -34.97% +73.68% +0.89%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 20 May 2024.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 20 May 2024.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +25 957 £500 - 224
UK excluding London +25 502 £453 -1.20% 151
London +30 469 £511 +2.25% 91
Work from Home +30 406 £525 - 117
North of England +29 193 £525 +5.00% 39
South East +25 118 £310 -29.14% 45
North West -1 99 £488 -7.14% 18
Yorkshire +38 97 £540 +30.91% 17
East of England +20 64 £631 +172.97% 21
Midlands -10 59 £413 -23.04% 19
Scotland +27 44 £281 -33.88% 10
West Midlands -4 44 £450 -16.04% 16
South West -26 28 £500 0.00% 10
East Midlands +12 15 £275 -45.00% 3
North East +11 10 £715 +27.68% 4
Northern Ireland -6 1 £145 -64.85% 6

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (2.85%) Confluence
2 23 (2.05%) Microsoft Exchange
3 19 (1.69%) SharePoint
4 16 (1.43%) Skype for Business
5 10 (0.89%) CMS
6 4 (0.36%) Oracle Self-Service HR
7 3 (0.27%) Appian
7 3 (0.27%) Drupal
8 2 (0.18%) nginx
8 2 (0.18%) Oracle Workflow
9 1 (0.089%) Blackberry Enterprise Server
Applications
1 97 (8.65%) Microsoft Office
2 50 (4.46%) Microsoft Excel
3 41 (3.66%) MS Visio
4 26 (2.32%) Microsoft PowerPoint
5 5 (0.45%) Microsoft Project
6 3 (0.27%) Adobe Creative Suite
7 2 (0.18%) AutoCAD
7 2 (0.18%) Spreadsheet
8 1 (0.089%) Chatbot
Business Applications
1 16 (1.43%) SAP S/4HANA
2 8 (0.71%) Sparx Enterprise Architect
3 7 (0.62%) Aladdin
3 7 (0.62%) NetSuite
3 7 (0.62%) Remedy ITSM
3 7 (0.62%) SimCorp Dimension
4 6 (0.54%) NEC Housing
5 3 (0.27%) Maximo
6 2 (0.18%) ION MarketView
7 1 (0.089%) Dynamics CRM
7 1 (0.089%) Dynamics NAV
7 1 (0.089%) SAP GRC
7 1 (0.089%) Unit4 Business World
Cloud Services
1 161 (14.36%) Microsoft 365
2 127 (11.33%) Azure
3 95 (8.47%) AWS
4 52 (4.64%) Power Platform
5 47 (4.19%) GCP
6 31 (2.77%) GitHub
7 29 (2.59%) SaaS
8 21 (1.87%) Entra ID
9 20 (1.78%) Taleo
10 17 (1.52%) Azure DevOps
11 14 (1.25%) Cloud Computing
11 14 (1.25%) SuccessFactors
12 10 (0.89%) PaaS
13 9 (0.80%) IaaS
13 9 (0.80%) OneDrive
14 6 (0.54%) Nutanix
14 6 (0.54%) Rubrik
15 5 (0.45%) Dynamics 365
15 5 (0.45%) PowerApps
15 5 (0.45%) WhatsApp
Communications & Networking
1 44 (3.93%) Wi-Fi
2 34 (3.03%) VPN
3 33 (2.94%) Firewall
4 23 (2.05%) LAN
5 20 (1.78%) DNS
6 18 (1.61%) Skype
7 15 (1.34%) TCP/IP
8 14 (1.25%) WAN
9 12 (1.07%) DHCP
9 12 (1.07%) SSL
9 12 (1.07%) Wireless
10 9 (0.80%) SAN
11 7 (0.62%) VLAN
11 7 (0.62%) VoIP
12 6 (0.54%) Cisco IOS
12 6 (0.54%) Kerberos
12 6 (0.54%) NAS
13 5 (0.45%) Remote Desktop
13 5 (0.45%) SSH
14 4 (0.36%) Network Security
Database & Business Intelligence
1 53 (4.73%) SQL Server
2 48 (4.28%) Power BI
3 37 (3.30%) MySQL
4 30 (2.68%) Oracle Reports
5 14 (1.25%) Relational Database
6 13 (1.16%) PostgreSQL
7 12 (1.07%) Tableau
8 11 (0.98%) Qlik Sense
9 10 (0.89%) Metadata
10 9 (0.80%) SQL Server Integration Services
11 8 (0.71%) Data Vault
11 8 (0.71%) NoSQL
11 8 (0.71%) Pentaho
11 8 (0.71%) QlikView
12 7 (0.62%) Crystal Reports
13 6 (0.54%) Data Lake
14 5 (0.45%) Data Mining
14 5 (0.45%) DB2
14 5 (0.45%) RDBMS
14 5 (0.45%) Sybase ASE
Development Applications
1 74 (6.60%) JIRA
2 13 (1.16%) Git
2 13 (1.16%) Jenkins
3 7 (0.62%) GitLab
4 6 (0.54%) TeamCity
5 5 (0.45%) Artifactory
5 5 (0.45%) Selenium
6 3 (0.27%) Sonatype Nexus
6 3 (0.27%) Subversion
7 1 (0.089%) Bitbucket
7 1 (0.089%) Cucumber
7 1 (0.089%) Postman
7 1 (0.089%) SoapUI
7 1 (0.089%) TestRail
7 1 (0.089%) Visual Studio
7 1 (0.089%) Zephyr
General
1 296 (26.40%) Social Skills
2 240 (21.41%) Finance
3 115 (10.26%) Public Sector
4 76 (6.78%) Banking
5 70 (6.24%) Analytical Skills
6 40 (3.57%) Retail
7 38 (3.39%) Telecoms
8 30 (2.68%) Financial Institution
9 21 (1.87%) Documentation Skills
9 21 (1.87%) Organisational Skills
10 20 (1.78%) Presentation Skills
11 19 (1.69%) Pharmaceutical
12 17 (1.52%) Legal
13 15 (1.34%) Front Office
13 15 (1.34%) Manufacturing
14 13 (1.16%) Marketing
15 9 (0.80%) Inclusion and Diversity
16 8 (0.71%) Electronics
16 8 (0.71%) Influencing Skills
16 8 (0.71%) Publishing
Job Titles
1 211 (18.82%) Analyst
2 189 (16.86%) Developer
3 158 (14.09%) ServiceNow Developer
4 156 (13.92%) Architect
5 104 (9.28%) Service Analyst
6 88 (7.85%) Consultant
7 84 (7.49%) ServiceNow Architect
8 82 (7.31%) Service Desk Analyst
9 78 (6.96%) Senior
10 56 (5.00%) Support Engineer
11 48 (4.28%) ServiceNow Manager
12 46 (4.10%) ServiceNow Consultant
13 40 (3.57%) Lead
14 38 (3.39%) Business Analyst
15 37 (3.30%) IT Support
16 36 (3.21%) Project Manager
16 36 (3.21%) Senior Developer
17 32 (2.85%) Solutions Architect
18 31 (2.77%) Support Analyst
19 29 (2.59%) Desktop Support
Libraries, Frameworks & Software Standards
1 86 (7.67%) HTML
2 77 (6.87%) SailPoint
3 72 (6.42%) Web Services
4 62 (5.53%) LDAP
5 56 (5.00%) XML
6 55 (4.91%) SOAP
7 42 (3.75%) CSS
8 40 (3.57%) JSP
8 40 (3.57%) Servlets
8 40 (3.57%) SPML
9 37 (3.30%) AngularJS
10 26 (2.32%) JDBC
11 21 (1.87%) REST
12 13 (1.16%) JSON
12 13 (1.16%) Node.js
13 10 (0.89%) SAML
13 10 (0.89%) XMPP
14 9 (0.80%) Ajax
15 8 (0.71%) ActiveMQ
15 8 (0.71%) Kafka
Miscellaneous
1 106 (9.46%) CMDB
2 64 (5.71%) Onboarding
3 44 (3.93%) Management Information System
4 23 (2.05%) iPhone
5 19 (1.69%) Data Centre
6 18 (1.61%) Hedge funds
7 15 (1.34%) Video Conferencing
8 14 (1.25%) Mainframe
9 13 (1.16%) Analytical Mindset
9 13 (1.16%) Clustering
9 13 (1.16%) Product Ownership
10 12 (1.07%) BYOD
11 11 (0.98%) Replication
11 11 (0.98%) Self-Motivation
12 9 (0.80%) Cloud Native
13 8 (0.71%) Operational Technology
13 8 (0.71%) Reference Data
14 7 (0.62%) Greenfield Project
15 6 (0.54%) Data Protection Act
15 6 (0.54%) iPad
Operating Systems
1 192 (17.13%) Windows
2 96 (8.56%) Windows 10
3 50 (4.46%) Linux
4 37 (3.30%) Windows Server
5 32 (2.85%) Apple iOS
6 21 (1.87%) Mac OS
7 20 (1.78%) Windows 7
8 14 (1.25%) Unix
9 12 (1.07%) Android
10 8 (0.71%) Red Hat Enterprise Linux
11 7 (0.62%) Windows Server 2016
12 6 (0.54%) Oracle Linux
12 6 (0.54%) Solaris
13 4 (0.36%) Windows Server 2012
14 2 (0.18%) Mac OS X
14 2 (0.18%) Windows Server 2019
15 1 (0.089%) CentOS
15 1 (0.089%) Windows Server 2008
Processes & Methodologies
1 403 (35.95%) ITIL
2 279 (24.89%) ITSM
3 199 (17.75%) Customer Service
4 180 (16.06%) Service Management
5 149 (13.29%) Agile
6 137 (12.22%) Problem-Solving
7 126 (11.24%) Change Management
8 111 (9.90%) Service Delivery
9 107 (9.55%) Incident Management
10 88 (7.85%) Asset Management
11 79 (7.05%) DevOps
12 72 (6.42%) Migration
13 68 (6.07%) Roadmaps
14 58 (5.17%) Customer Requirements
15 55 (4.91%) Configuration Management
15 55 (4.91%) Problem Management
16 51 (4.55%) Continuous Improvement
17 50 (4.46%) Project Management
17 50 (4.46%) Stakeholder Management
18 49 (4.37%) Scrum
Programming Languages
1 95 (8.47%) JavaScript
2 92 (8.21%) SQL
3 52 (4.64%) Java
4 46 (4.10%) PowerShell
5 38 (3.39%) Python
6 13 (1.16%) T-SQL
7 8 (0.71%) Perl
8 7 (0.62%) Bash
9 4 (0.36%) C#
10 3 (0.27%) ABAP
10 3 (0.27%) Go
11 2 (0.18%) C++
11 2 (0.18%) VB.NET
11 2 (0.18%) VBA
12 1 (0.089%) Apex Code
12 1 (0.089%) Groovy
12 1 (0.089%) PL/SQL
12 1 (0.089%) R
12 1 (0.089%) TypeScript
12 1 (0.089%) XPath
Qualifications
1 130 (11.60%) Security Cleared
2 102 (9.10%) SC Cleared
3 97 (8.65%) Degree
4 54 (4.82%) Microsoft Certification
5 42 (3.75%) A+ Certification
6 41 (3.66%) MCSA
7 33 (2.94%) Computer Science Degree
7 33 (2.94%) ITIL Certification
8 27 (2.41%) BPSS Clearance
9 12 (1.07%) DV Cleared
10 11 (0.98%) MCSE
11 9 (0.80%) CCNA
11 9 (0.80%) Cisco Certification
12 6 (0.54%) MCP
13 5 (0.45%) Master's Degree
14 4 (0.36%) AWS Certification
14 4 (0.36%) PMI Certification
14 4 (0.36%) PMP
15 3 (0.27%) Azure Certification
16 2 (0.18%) CISSP
Quality Assurance & Compliance
1 96 (8.56%) SLA
2 42 (3.75%) QA
3 14 (1.25%) Data Quality
4 13 (1.16%) GDPR
5 12 (1.07%) GRC
6 11 (0.98%) Accessibility
6 11 (0.98%) ISO/IEC 27001
7 7 (0.62%) PMO
7 7 (0.62%) Sarbanes-Oxley
8 5 (0.45%) Cyber Essentials
8 5 (0.45%) ISO/IEC 20000
8 5 (0.45%) NIST
9 3 (0.27%) Disclosure Scotland
10 2 (0.18%) COBIT
10 2 (0.18%) Cyber Essentials PLUS
10 2 (0.18%) HIPAA
10 2 (0.18%) PCI DSS
11 1 (0.089%) GxP
11 1 (0.089%) ISO 9001
11 1 (0.089%) WCAG
System Software
1 194 (17.31%) Active Directory
2 41 (3.66%) IAG
3 38 (3.39%) ACF2
3 38 (3.39%) RACF
4 20 (1.78%) VMware Infrastructure
5 10 (0.89%) Docker
6 6 (0.54%) Virtual Desktop
7 5 (0.45%) Veritas Cluster Server
8 4 (0.36%) Firmware
9 3 (0.27%) XenApp
9 3 (0.27%) XenDesktop
10 2 (0.18%) Virtual Machines
Systems Management
1 39 (3.48%) SCCM
2 30 (2.68%) Ansible
3 28 (2.50%) Microsoft Intune
4 25 (2.23%) Single Sign-On
5 16 (1.43%) Jamf Pro
5 16 (1.43%) Terraform
6 11 (0.98%) Kubernetes
7 10 (0.89%) Tivoli
8 8 (0.71%) AirWatch
8 8 (0.71%) EMC NetWorker
9 7 (0.62%) Systems Management Server (SMS)
10 6 (0.54%) Nagios
10 6 (0.54%) Netcool
10 6 (0.54%) SCOM
10 6 (0.54%) Tivoli Storage Manager
11 4 (0.36%) IBM BigFix
11 4 (0.36%) ZABBIX
12 3 (0.27%) Rancher
12 3 (0.27%) RSA Archer
12 3 (0.27%) SolarWinds Orion
Vendors
1 208 (18.55%) Microsoft
2 76 (6.78%) Citrix
3 61 (5.44%) Oracle
4 47 (4.19%) CyberArk
5 43 (3.84%) SAP
6 35 (3.12%) Apple
6 35 (3.12%) BeyondTrust
7 34 (3.03%) VMware
8 33 (2.94%) Sybase
9 29 (2.59%) Cisco
9 29 (2.59%) HP
10 21 (1.87%) Snow
11 19 (1.69%) IBM
12 18 (1.61%) Salesforce
13 17 (1.52%) Dell
14 11 (0.98%) Remedy
15 9 (0.80%) Splunk
16 8 (0.71%) EMC
16 8 (0.71%) Informatica
16 8 (0.71%) Solace