Service Desk Analyst Contracts

Service Desk Analyst
UK

The median Service Desk Analyst daily rate in the UK is £175 according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 254 306 331
Rank change year-on-year +52 +25 +15
Contract jobs requiring a Service Desk Analyst 388 466 731
As % of all contract jobs advertised in the UK 0.91% 0.81% 0.83%
As % of the Job Titles category 0.98% 0.86% 0.87%
Number of daily rates quoted 166 261 412
10th Percentile £128 £120 £110
25th Percentile £150 £143 £133
Median daily rate (50th Percentile) £175 £175 £160
Median % change year-on-year - +9.38% +33.33%
75th Percentile £223 £225 £194
90th Percentile £309 £269 £238
UK excluding London median daily rate £175 £160 £151
% change year-on-year +9.38% +5.96% +25.83%
Number of hourly rates quoted 187 123 193
10th Percentile £12.86 £12.53 £12.28
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.75 £15.49 £14.50
Median % change year-on-year +1.68% +6.83% +7.41%
75th Percentile £21.37 £18.50 £17.00
90th Percentile £21.46 £20.56 £20.25
UK excluding London median hourly rate £14.81 £15.25 £14.50
% change year-on-year -2.85% +5.14% +7.41%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,468 54,175 84,246
% of contract IT jobs with a recognized job title 92.79% 94.61% 95.40%
Number of daily rates quoted 25,716 37,826 59,224
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +8.47%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £489 £500 £475
% change year-on-year -2.20% +5.26% +11.76%
Number of hourly rates quoted 2,674 1,504 2,051
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.82
Median hourly rate £36.50 £45.00 £23.91
Median % change year-on-year -18.89% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +4.19%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Analyst.

Daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 20 May 2024.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst.

Hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 20 May 2024.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +77 369 £175 -2.78% 97
UK excluding London +29 331 £175 +9.38% 99
East of England +14 122 £145 -14.71% 14
Work from Home +43 67 £170 -2.86% 36
South West +41 67 £250 +52.44% 13
North of England +32 63 £170 +11.11% 31
London +47 54 £185 -9.20% 10
North West +25 40 £200 +37.93% 13
Midlands -4 34 £160 +21.90% 14
South East +16 29 £156 -16.67% 22
Yorkshire +14 23 £150 -1.96% 15
West Midlands +2 18 £150 -10.45% 8
East Midlands +14 16 £160 +39.13% 6
Scotland +12 13 £175 +16.67% 4
Wales +16 3 - - 3

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 220 (56.70%) Customer Service
2 141 (36.34%) Microsoft 365
3 140 (36.08%) Windows
4 135 (34.79%) ITIL
5 126 (32.47%) Active Directory
6 123 (31.70%) Microsoft
7 114 (29.38%) Social Skills
8 112 (28.87%) Problem-Solving
9 107 (27.58%) Security Cleared
10 104 (26.80%) Incident Management
11 87 (22.42%) SC Cleared
12 83 (21.39%) Windows 10
13 82 (21.13%) ServiceNow
14 71 (18.30%) Microsoft Office
15 70 (18.04%) SLA
16 61 (15.72%) Citrix
17 49 (12.63%) Microsoft Certification
18 43 (11.08%) A+ Certification
18 43 (11.08%) Wi-Fi
18 43 (11.08%) Public Sector
19 41 (10.57%) MCSA
20 39 (10.05%) Service Delivery
20 39 (10.05%) Analytical Skills
21 37 (9.54%) ITSM
22 35 (9.02%) Microsoft Exchange
23 33 (8.51%) Microsoft Excel
23 33 (8.51%) Retail
24 32 (8.25%) MCP
25 31 (7.99%) Service Management
26 29 (7.47%) Microsoft PowerPoint

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (9.02%) Microsoft Exchange
2 8 (2.06%) SharePoint
3 1 (0.26%) Confluence
3 1 (0.26%) Skype for Business
Applications
1 71 (18.30%) Microsoft Office
2 33 (8.51%) Microsoft Excel
3 29 (7.47%) Microsoft PowerPoint
4 1 (0.26%) Microsoft Project
Business Applications
1 3 (0.77%) Remedy ITSM
Cloud Services
1 141 (36.34%) Microsoft 365
2 20 (5.15%) Azure
3 12 (3.09%) Entra ID
4 6 (1.55%) OneDrive
4 6 (1.55%) WhatsApp
5 2 (0.52%) AWS
5 2 (0.52%) Cloud Computing
5 2 (0.52%) Dynamics 365
5 2 (0.52%) Google Workspace
5 2 (0.52%) Mimecast
5 2 (0.52%) Slack
6 1 (0.26%) IaaS
6 1 (0.26%) SaaS
6 1 (0.26%) Zapier
Communications & Networking
1 43 (11.08%) Wi-Fi
2 19 (4.90%) VPN
3 12 (3.09%) Wireless
4 8 (2.06%) DHCP
4 8 (2.06%) DNS
5 6 (1.55%) Firewall
6 5 (1.29%) Internet
7 4 (1.03%) TCP/IP
8 3 (0.77%) LAN
8 3 (0.77%) Remote Desktop
8 3 (0.77%) Structured Cabling
8 3 (0.77%) WAN
9 2 (0.52%) VoIP
10 1 (0.26%) Cisco IOS
10 1 (0.26%) Skype
Database & Business Intelligence
1 3 (0.77%) Oracle Reports
Development Applications
1 2 (0.52%) JIRA
General
1 114 (29.38%) Social Skills
2 43 (11.08%) Public Sector
3 39 (10.05%) Analytical Skills
4 33 (8.51%) Retail
5 18 (4.64%) Finance
6 8 (2.06%) Financial Institution
6 8 (2.06%) Organisational Skills
7 7 (1.80%) Legal
8 5 (1.29%) Advertising
9 3 (0.77%) Inclusion and Diversity
9 3 (0.77%) Manufacturing
9 3 (0.77%) Telecoms
10 2 (0.52%) Aerospace
10 2 (0.52%) Documentation Skills
10 2 (0.52%) Law
10 2 (0.52%) Military
11 1 (0.26%) Automotive
11 1 (0.26%) Banking
11 1 (0.26%) Electronics
11 1 (0.26%) French Language
Miscellaneous
1 20 (5.15%) Management Information System
2 17 (4.38%) NHS
3 8 (2.06%) Analytical Mindset
3 8 (2.06%) Hedge funds
4 4 (1.03%) iPhone
4 4 (1.03%) Self-Motivation
5 3 (0.77%) BYOD
5 3 (0.77%) Video Conferencing
6 2 (0.52%) iPad
6 2 (0.52%) Onboarding
7 1 (0.26%) Animation
7 1 (0.26%) Blackberry
7 1 (0.26%) Data Protection Act
7 1 (0.26%) Driving Licence
7 1 (0.26%) Enterprise Software
7 1 (0.26%) Handset
7 1 (0.26%) Product Ownership
7 1 (0.26%) Smartphone
Operating Systems
1 140 (36.08%) Windows
2 83 (21.39%) Windows 10
3 13 (3.35%) Windows 7
4 10 (2.58%) Android
5 7 (1.80%) Apple iOS
5 7 (1.80%) Windows Server
6 5 (1.29%) Mac OS
7 4 (1.03%) Linux
7 4 (1.03%) Unix
8 3 (0.77%) Windows Server 2012
9 2 (0.52%) Windows Server 2008
9 2 (0.52%) Windows Server 2016
9 2 (0.52%) Windows Server 2019
10 1 (0.26%) Mac OS X
10 1 (0.26%) VMS
Processes & Methodologies
1 220 (56.70%) Customer Service
2 135 (34.79%) ITIL
3 112 (28.87%) Problem-Solving
4 104 (26.80%) Incident Management
5 39 (10.05%) Service Delivery
6 37 (9.54%) ITSM
7 31 (7.99%) Service Management
8 29 (7.47%) Mathematics
9 25 (6.44%) Problem Management
10 17 (4.38%) Line Management
11 15 (3.87%) Time Management
12 13 (3.35%) Decision-Making
13 11 (2.84%) Ticket Management
14 10 (2.58%) Migration
15 9 (2.32%) Asset Management
16 7 (1.80%) Agile
16 7 (1.80%) Multi-Factor Authentication
17 6 (1.55%) Mobile Device Management
18 5 (1.29%) Coaching
18 5 (1.29%) Mentoring
Programming Languages
1 2 (0.52%) Bash
1 2 (0.52%) Python
1 2 (0.52%) SQL
2 1 (0.26%) Google Apps Script
Qualifications
1 107 (27.58%) Security Cleared
2 87 (22.42%) SC Cleared
3 49 (12.63%) Microsoft Certification
4 43 (11.08%) A+ Certification
5 41 (10.57%) MCSA
6 32 (8.25%) MCP
7 27 (6.96%) DV Cleared
8 24 (6.19%) Degree
9 8 (2.06%) CCNA
9 8 (2.06%) Cisco Certification
10 6 (1.55%) ITIL Certification
10 6 (1.55%) ITIL Foundation Certificate
11 4 (1.03%) BPSS Clearance
12 3 (0.77%) ECDL
12 3 (0.77%) MCSE
13 2 (0.52%) MOS
14 1 (0.26%) AWS Certification
14 1 (0.26%) Network+ Certification
Quality Assurance & Compliance
1 70 (18.04%) SLA
2 15 (3.87%) Disclosure Scotland
3 1 (0.26%) ISO 9001
3 1 (0.26%) ISO/IEC 20000
3 1 (0.26%) ISO/IEC 27001
System Software
1 126 (32.47%) Active Directory
2 5 (1.29%) BitLocker
3 3 (0.77%) Virtual Desktop
4 2 (0.52%) Terminal Services
4 2 (0.52%) VMware Infrastructure
5 1 (0.26%) vSphere
Systems Management
1 19 (4.90%) SCCM
2 12 (3.09%) Microsoft Intune
3 4 (1.03%) IBM BigFix
3 4 (1.03%) Tivoli
4 2 (0.52%) Jamf Pro
Vendors
1 123 (31.70%) Microsoft
2 82 (21.13%) ServiceNow
3 61 (15.72%) Citrix
4 12 (3.09%) Sun
5 6 (1.55%) Apple
5 6 (1.55%) Remedy
6 4 (1.03%) Cisco
6 4 (1.03%) Oracle
7 3 (0.77%) Kofax
7 3 (0.77%) Mitel
7 3 (0.77%) NetApp
8 2 (0.52%) BMC
8 2 (0.52%) Dell
8 2 (0.52%) Google
8 2 (0.52%) HP
8 2 (0.52%) McAfee
8 2 (0.52%) MobileIron
8 2 (0.52%) SAP
8 2 (0.52%) Sophos
8 2 (0.52%) VMware