Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 100 158 254
Rank change year-on-year +58 +96 -82
Permanent jobs requiring a Support Engineer 2,666 2,371 2,475
As % of all permanent jobs advertised in the UK 2.69% 2.35% 1.57%
As % of the Job Titles category 2.84% 2.57% 1.64%
Number of salaries quoted 2,360 1,891 2,168
10th Percentile £24,240 £25,400 £24,000
25th Percentile £26,750 £27,750 £27,125
Median annual salary (50th Percentile) £32,500 £33,740 £33,500
Median % change year-on-year -3.68% +0.72% -1.47%
75th Percentile £42,063 £40,925 £43,750
90th Percentile £51,525 £52,000 £57,500
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,878 92,381 151,160
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,248 58,258 84,340
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,000 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 10 May 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +61 2,443 £32,500 -2.99% 626
UK excluding London +41 2,232 £32,000 - 526
South East +21 641 £34,500 +9.52% 153
Work from Home +24 601 £35,250 +0.71% 177
Midlands +60 416 £30,000 - 92
North of England +48 403 £30,000 -3.70% 102
London +7 396 £40,000 +5.26% 122
South West +23 364 £33,000 +1.54% 93
West Midlands +69 231 £30,000 -7.69% 48
East of England +25 219 £31,000 -3.13% 61
East Midlands +28 180 £30,000 +9.09% 44
Yorkshire +77 173 £32,500 +8.33% 28
North West -5 173 £28,250 -7.95% 65
Scotland -43 87 £28,500 -13.64% 24
Wales +40 58 £27,500 -14.06% 9
North East +32 57 £32,500 -5.80% 10
Northern Ireland +28 34 £35,000 - 8
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,404 (52.66%) Windows
2 1,211 (45.42%) Microsoft
3 1,161 (43.55%) Microsoft 365
4 1,031 (38.67%) Active Directory
5 819 (30.72%) Social Skills
6 818 (30.68%) Azure
7 623 (23.37%) Windows Server
8 562 (21.08%) Customer Service
9 534 (20.03%) Problem-Solving
10 479 (17.97%) Firewall
11 465 (17.44%) VMware
12 426 (15.98%) Microsoft Exchange
13 412 (15.45%) Windows 10
14 408 (15.30%) ITIL
15 383 (14.37%) Microsoft Office
16 345 (12.94%) Degree
17 339 (12.72%) SharePoint
18 330 (12.38%) VMware Infrastructure
19 320 (12.00%) Finance
20 319 (11.97%) SQL
21 312 (11.70%) Hyper-V
22 307 (11.52%) Microsoft Intune
23 303 (11.37%) Entra ID
24 292 (10.95%) Linux
25 258 (9.68%) DNS
26 227 (8.51%) Driving Licence
26 227 (8.51%) Cisco
27 217 (8.14%) SLA
28 216 (8.10%) SQL Server
29 206 (7.73%) Analytical Skills

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 426 (15.98%) Microsoft Exchange
2 339 (12.72%) SharePoint
3 32 (1.20%) IIS
4 31 (1.16%) Confluence
5 29 (1.09%) Skype for Business
6 25 (0.94%) Exchange Server 2013
7 24 (0.90%) Apache
8 21 (0.79%) Exchange Server 2010
9 14 (0.53%) Exchange Server 2007
10 11 (0.41%) CMS
10 11 (0.41%) SharePoint 2010
10 11 (0.41%) SharePoint 2013
10 11 (0.41%) Tomcat
11 9 (0.34%) WebSphere
12 6 (0.23%) Exchange Server 2000
12 6 (0.23%) WordPress
13 4 (0.15%) JBoss
13 4 (0.15%) Jupyter
13 4 (0.15%) SAS
14 2 (0.075%) Blackberry Enterprise Server
Applications
1 383 (14.37%) Microsoft Office
2 98 (3.68%) Microsoft Excel
3 42 (1.58%) Microsoft PowerPoint
4 8 (0.30%) Spreadsheet
5 4 (0.15%) Microsoft Project
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.075%) AutoCAD
7 2 (0.075%) Revit
8 1 (0.038%) MS Visio
Business Applications
1 8 (0.30%) Dynamics CRM
2 5 (0.19%) Sage X3
3 4 (0.15%) Salesforce CRM
4 3 (0.11%) Eikon
5 2 (0.075%) Oracle Receivables
6 1 (0.038%) Carpe Diem
6 1 (0.038%) Dynamics AX
6 1 (0.038%) Dynamics NAV
6 1 (0.038%) Elite 3E
6 1 (0.038%) Endur
6 1 (0.038%) Findur
6 1 (0.038%) JDE EnterpriseOne
6 1 (0.038%) Payment Gateway
6 1 (0.038%) Remedy ITSM
6 1 (0.038%) SAP ERP
Cloud Services
1 1,161 (43.55%) Microsoft 365
2 818 (30.68%) Azure
3 303 (11.37%) Entra ID
4 149 (5.59%) AWS
5 132 (4.95%) OneDrive
6 60 (2.25%) GCP
7 57 (2.14%) SaaS
8 42 (1.58%) Mimecast
9 33 (1.24%) IaaS
10 31 (1.16%) Google Workspace
10 31 (1.16%) Power Platform
11 30 (1.13%) Dynamics 365
12 24 (0.90%) WhatsApp
13 21 (0.79%) PaaS
14 17 (0.64%) OpenShift
15 11 (0.41%) Azure Sentinel
16 10 (0.38%) Power Automate
17 9 (0.34%) Amazon EC2
17 9 (0.34%) Azure DevOps
17 9 (0.34%) PowerApps
Communications & Networking
1 479 (17.97%) Firewall
2 258 (9.68%) DNS
3 192 (7.20%) DHCP
4 175 (6.56%) Wi-Fi
5 174 (6.53%) WAN
6 166 (6.23%) TCP/IP
6 166 (6.23%) VPN
7 162 (6.08%) LAN
8 134 (5.03%) Wireless
9 132 (4.95%) VoIP
10 120 (4.50%) SAN
11 111 (4.16%) VLAN
12 78 (2.93%) Remote Desktop
13 66 (2.48%) Internet
14 53 (1.99%) Network Security
15 37 (1.39%) PBX
16 34 (1.28%) Skype
17 32 (1.20%) Cisco IOS
18 25 (0.94%) NAS
19 23 (0.86%) Ethernet
Database & Business Intelligence
1 216 (8.10%) SQL Server
2 75 (2.81%) MySQL
3 57 (2.14%) Amazon RDS
4 40 (1.50%) PostgreSQL
5 22 (0.83%) MongoDB
6 19 (0.71%) Relational Database
7 11 (0.41%) Power BI
8 10 (0.38%) DB2
8 10 (0.38%) MariaDB
9 5 (0.19%) Oracle Database
9 5 (0.19%) Pentaho
9 5 (0.19%) SQL Server Analysis Services
9 5 (0.19%) SQL Server Reporting Services
10 4 (0.15%) Azure SQL Database
10 4 (0.15%) Data Lake
10 4 (0.15%) GIS
10 4 (0.15%) Metabase
10 4 (0.15%) SQL Server Integration Services
11 3 (0.11%) EDRMS
11 3 (0.11%) RDBMS
Development Applications
1 82 (3.08%) JIRA
2 22 (0.83%) Bitbucket
3 17 (0.64%) IBM UrbanCode
4 16 (0.60%) Jenkins
5 14 (0.53%) Eclipse
6 10 (0.38%) Git
7 9 (0.34%) Visual Studio
8 4 (0.15%) GitLab
8 4 (0.15%) Visual Studio Code
9 3 (0.11%) MSI
9 3 (0.11%) Octopus Deploy
9 3 (0.11%) TeamCity
10 2 (0.075%) HP UFT
10 2 (0.075%) Hudson
10 2 (0.075%) IntelliJ
10 2 (0.075%) JMeter
10 2 (0.075%) LoadRunner
10 2 (0.075%) MSTest
10 2 (0.075%) Selenium
10 2 (0.075%) Team Foundation Server
General
1 819 (30.72%) Social Skills
2 320 (12.00%) Finance
3 206 (7.73%) Analytical Skills
4 170 (6.38%) Telecoms
5 140 (5.25%) Organisational Skills
6 130 (4.88%) Manufacturing
7 94 (3.53%) Law
8 57 (2.14%) Documentation Skills
9 55 (2.06%) Public Sector
9 55 (2.06%) Retail
10 52 (1.95%) Banking
10 52 (1.95%) Inclusion and Diversity
11 50 (1.88%) Marketing
12 48 (1.80%) Electronics
13 46 (1.73%) Legal
14 40 (1.50%) Automotive
15 33 (1.24%) Pharmaceutical
16 25 (0.94%) Military
17 22 (0.83%) Games
17 22 (0.83%) Presentation Skills
Libraries, Frameworks & Software Standards
1 58 (2.18%) .NET
2 50 (1.88%) REST
3 47 (1.76%) Web Services
4 42 (1.58%) SOAP
5 36 (1.35%) CSS
6 32 (1.20%) HTML
7 26 (0.98%) XML
8 13 (0.49%) Ajax
8 13 (0.49%) AngularJS
8 13 (0.49%) JDBC
8 13 (0.49%) JSON
8 13 (0.49%) ODBC
8 13 (0.49%) XHTML
9 10 (0.38%) Kafka
10 9 (0.34%) .NET Framework
10 9 (0.34%) LAPP Stack
10 9 (0.34%) LDAP
11 8 (0.30%) ADSI
11 8 (0.30%) ASP.NET
12 7 (0.26%) XSLT
Miscellaneous
1 227 (8.51%) Driving Licence
2 86 (3.23%) Self-Motivation
3 60 (2.25%) Replication
4 59 (2.21%) Onboarding
5 56 (2.10%) Data Centre
6 53 (1.99%) Management Information System
7 48 (1.80%) Clustering
8 45 (1.69%) Video Conferencing
9 35 (1.31%) Smartphone
10 34 (1.28%) Fat Client
10 34 (1.28%) Public Cloud
10 34 (1.28%) Thin Client
11 32 (1.20%) EPoS
12 31 (1.16%) CCTV
12 31 (1.16%) Enterprise Storage
13 29 (1.09%) Enterprise Software
14 21 (0.79%) iPhone
15 20 (0.75%) Client/Server
15 20 (0.75%) iPad
16 17 (0.64%) Foreign Exchange (FX)
Operating Systems
1 1,404 (52.66%) Windows
2 623 (23.37%) Windows Server
3 412 (15.45%) Windows 10
4 292 (10.95%) Linux
5 148 (5.55%) Mac OS
6 131 (4.91%) Windows Server 2012
7 94 (3.53%) Windows Server 2016
8 86 (3.23%) Windows 7
9 81 (3.04%) Windows Server 2019
10 78 (2.93%) Android
11 72 (2.70%) Apple iOS
12 43 (1.61%) Unix
12 43 (1.61%) Windows Server 2008
13 35 (1.31%) AIX
14 27 (1.01%) Mac OS X
15 24 (0.90%) CentOS
16 21 (0.79%) Windows 8
17 18 (0.68%) Ubuntu
18 11 (0.41%) VMS
19 9 (0.34%) Debian
Processes & Methodologies
1 562 (21.08%) Customer Service
2 534 (20.03%) Problem-Solving
3 408 (15.30%) ITIL
4 190 (7.13%) Infrastructure Engineering
5 114 (4.28%) Cybersecurity
6 110 (4.13%) Mentoring
7 109 (4.09%) Incident Management
8 104 (3.90%) Service Delivery
9 102 (3.83%) Continuous Improvement
10 101 (3.79%) Service Management
11 100 (3.75%) Customer Experience
12 91 (3.41%) Agile
13 84 (3.15%) Computer Science
13 84 (3.15%) Time Management
14 82 (3.08%) Customer Requirements
15 70 (2.63%) Asset Management
16 66 (2.48%) Migration
17 65 (2.44%) Change Management
18 64 (2.40%) Project Delivery
19 63 (2.36%) ITSM
Programming Languages
1 319 (11.97%) SQL
2 186 (6.98%) PowerShell
3 74 (2.78%) C#
3 74 (2.78%) Python
4 71 (2.66%) Java
5 39 (1.46%) VB
6 38 (1.43%) Bash
7 35 (1.31%) JavaScript
8 32 (1.20%) C++
9 28 (1.05%) C
10 18 (0.68%) T-SQL
11 17 (0.64%) Groovy
12 16 (0.60%) PL/SQL
13 14 (0.53%) Perl
14 10 (0.38%) ActionScript
14 10 (0.38%) Shell Script
15 9 (0.34%) PHP
16 7 (0.26%) XPath
17 5 (0.19%) VBA
18 4 (0.15%) VBScript
Qualifications
1 345 (12.94%) Degree
2 184 (6.90%) Microsoft Certification
3 178 (6.68%) Security Cleared
4 98 (3.68%) Cisco Certification
5 94 (3.53%) CCNA
6 87 (3.26%) SC Cleared
7 73 (2.74%) DBS Check
8 67 (2.51%) Computer Science Degree
9 53 (1.99%) Azure Certification
10 52 (1.95%) A+ Certification
11 49 (1.84%) ITIL Certification
12 48 (1.80%) MCP
13 45 (1.69%) DV Cleared
14 40 (1.50%) Network+ Certification
15 36 (1.35%) MCSE
16 34 (1.28%) HNC
16 34 (1.28%) ITIL Foundation Certificate
17 29 (1.09%) Master's Degree
18 22 (0.83%) MBA
19 21 (0.79%) BPSS Clearance
Quality Assurance & Compliance
1 217 (8.14%) SLA
2 58 (2.18%) GDPR
3 20 (0.75%) Cyber Essentials
3 20 (0.75%) PCI DSS
4 15 (0.56%) ISO/IEC 27001
5 7 (0.26%) QA
6 5 (0.19%) Accessibility
7 3 (0.11%) ISO 9001
8 2 (0.075%) ISO 14001
8 2 (0.075%) NIST
9 1 (0.038%) Cyber Essentials PLUS
9 1 (0.038%) GxP
System Software
1 1,031 (38.67%) Active Directory
2 330 (12.38%) VMware Infrastructure
3 312 (11.70%) Hyper-V
4 91 (3.41%) VMware ESXi
5 46 (1.73%) vSphere
6 33 (1.24%) XenApp
7 30 (1.13%) Virtual Desktop
8 23 (0.86%) Virtual Machines
9 22 (0.83%) KVM
10 20 (0.75%) XenDesktop
11 19 (0.71%) Firmware
12 17 (0.64%) Terminal Services
13 12 (0.45%) Docker
14 9 (0.34%) OpenSSH
15 8 (0.30%) NFS
15 8 (0.30%) VMware Workstation
16 6 (0.23%) Virtual Servers
16 6 (0.23%) VMware NSX
17 4 (0.15%) Citrix Hypervisor
18 3 (0.11%) GPFS
Systems Management
1 307 (11.52%) Microsoft Intune
2 158 (5.93%) SCCM
3 34 (1.28%) vCenter Server
4 31 (1.16%) Jamf Pro
5 27 (1.01%) Terraform
6 22 (0.83%) Ansible
7 19 (0.71%) Backup Exec
8 18 (0.68%) Progress Chef
9 17 (0.64%) NetBackup
10 15 (0.56%) Cisco CUCM
11 13 (0.49%) ServiceCenter
11 13 (0.49%) WMI
12 11 (0.41%) Autotask
13 10 (0.38%) Failover Clustering
13 10 (0.38%) Grafana
13 10 (0.38%) SCOM
14 9 (0.34%) IBM BigFix
14 9 (0.34%) PowerCLI
15 8 (0.30%) Kubernetes
15 8 (0.30%) Microsoft Data Protection Manager
Vendors
1 1,211 (45.42%) Microsoft
2 465 (17.44%) VMware
3 227 (8.51%) Cisco
4 191 (7.16%) Citrix
5 140 (5.25%) Apple
6 125 (4.69%) Veeam
7 104 (3.90%) HP
8 83 (3.11%) Dell
9 79 (2.96%) Oracle
10 73 (2.74%) Google
11 68 (2.55%) Sophos
12 54 (2.03%) Meraki
13 49 (1.84%) IBM
14 40 (1.50%) ServiceNow
15 37 (1.39%) SAP
16 36 (1.35%) ConnectWise
17 34 (1.28%) Palo Alto
18 33 (1.24%) Draytek
19 32 (1.20%) Fortinet
20 28 (1.05%) SolarWinds