Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 102 141 146
Rank change year-on-year +39 +5 +9
Permanent jobs citing Service Delivery 2,601 2,554 4,487
As % of all permanent jobs advertised in the UK 2.62% 2.52% 2.84%
As % of the Processes & Methodologies category 3.06% 2.64% 2.97%
Number of salaries quoted 1,755 1,677 2,968
10th Percentile £28,410 £26,250 £28,675
25th Percentile £36,250 £35,000 £38,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,750
Median % change year-on-year -4.76% +3.45% +1.50%
75th Percentile £66,033 £70,000 £65,000
90th Percentile £78,750 £88,750 £80,000
UK excluding London median annual salary £47,481 £45,600 £47,500
% change year-on-year +4.13% -4.00% +5.56%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,952 96,876 150,957
As % of all permanent jobs advertised in the UK 85.57% 95.60% 95.70%
Number of salaries quoted 59,894 57,115 82,331
10th Percentile £29,002 £34,000 £33,515
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 12 May 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +46 2,285 £50,000 -4.76% 859
UK excluding London +23 1,928 £47,481 +4.13% 674
Work from Home +30 922 £55,000 - 368
London +63 602 £60,000 -7.69% 252
South East +14 486 £49,000 +8.89% 146
North of England +45 445 £47,500 -4.04% 156
Midlands +39 331 £47,475 -9.57% 111
South West +18 309 £50,000 +5.26% 97
North West +33 245 £50,000 +7.53% 85
West Midlands +50 223 £50,000 -6.21% 59
Yorkshire +37 161 £47,500 -18.81% 56
Scotland -18 154 £49,990 +24.98% 54
East of England -18 132 £37,000 -7.50% 100
East Midlands +19 104 £37,500 -28.57% 52
Wales +42 57 £52,101 +34.48% 24
North East +12 42 £36,131 +12.91% 17
Northern Ireland +19 20 £61,750 +71.53% 10

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 145 (5.57%) SharePoint
2 109 (4.19%) Microsoft Exchange
3 30 (1.15%) Confluence
4 24 (0.92%) CMS
5 20 (0.77%) Apache
5 20 (0.77%) Jupyter
5 20 (0.77%) nginx
6 17 (0.65%) Apache Spark
7 10 (0.38%) IIS
8 7 (0.27%) Appian
8 7 (0.27%) Exchange Server 2013
9 6 (0.23%) Exchange Server 2000
9 6 (0.23%) Exchange Server 2010
10 5 (0.19%) SharePoint 2010
10 5 (0.19%) SharePoint 2013
11 4 (0.15%) SAS
11 4 (0.15%) Umbraco
12 3 (0.12%) Documentum
12 3 (0.12%) Skype for Business
13 2 (0.077%) MS Project Server
Applications
1 170 (6.54%) Microsoft Office
2 147 (5.65%) Microsoft Excel
3 61 (2.35%) Microsoft PowerPoint
4 21 (0.81%) Microsoft Project
5 8 (0.31%) MS Visio
6 6 (0.23%) Chatbot
7 5 (0.19%) Spreadsheet
8 3 (0.12%) AutoCAD
8 3 (0.12%) InDesign
8 3 (0.12%) Photoshop
8 3 (0.12%) Trello
9 1 (0.038%) Adobe Creative Suite
9 1 (0.038%) Adobe Illustrator
9 1 (0.038%) Solid Edge
9 1 (0.038%) SOLIDWORKS
Business Applications
1 26 (1.00%) Dynamics CRM
2 8 (0.31%) NEC Housing
2 8 (0.31%) SAP ERP
3 7 (0.27%) Maximo
3 7 (0.27%) Remedy ITSM
4 6 (0.23%) Dynamics GP
4 6 (0.23%) SAP HCM
5 5 (0.19%) Oracle EBS
5 5 (0.19%) Primavera
5 5 (0.19%) Workday HCM
6 4 (0.15%) Elite 3E
6 4 (0.15%) Magento
6 4 (0.15%) ResourceLink
6 4 (0.15%) SAP HR
7 3 (0.12%) NetSuite
7 3 (0.12%) Oracle ERP
7 3 (0.12%) Salesforce CRM
7 3 (0.12%) Shopify
8 2 (0.077%) SAP CX
8 2 (0.077%) SAP PP
Cloud Services
1 473 (18.19%) Microsoft 365
2 435 (16.72%) Azure
3 182 (7.00%) SaaS
4 160 (6.15%) Power Platform
5 117 (4.50%) AWS
6 89 (3.42%) Entra ID
7 62 (2.38%) PowerApps
8 44 (1.69%) Azure DevOps
9 39 (1.50%) Dynamics 365
10 37 (1.42%) OneDrive
11 36 (1.38%) Power Automate
12 31 (1.19%) Amazon S3
13 27 (1.04%) Cloud Computing
14 25 (0.96%) IaaS
15 22 (0.85%) Azure Sentinel
16 20 (0.77%) PaaS
16 20 (0.77%) WhatsApp
17 17 (0.65%) MinIO
17 17 (0.65%) OpenShift
18 15 (0.58%) Amazon EC2
Communications & Networking
1 197 (7.57%) Firewall
2 123 (4.73%) WAN
3 108 (4.15%) LAN
4 95 (3.65%) VPN
5 81 (3.11%) Wi-Fi
6 73 (2.81%) DNS
7 72 (2.77%) Network Security
8 58 (2.23%) DHCP
8 58 (2.23%) Wireless
9 46 (1.77%) Internet
9 46 (1.77%) VoIP
10 42 (1.61%) SD-WAN
11 38 (1.46%) TCP/IP
12 35 (1.35%) VLAN
13 33 (1.27%) SAN
14 23 (0.88%) Unified Communications
15 20 (0.77%) Intranet
15 20 (0.77%) Remote Desktop
16 18 (0.69%) NAS
17 15 (0.58%) WLAN
Database & Business Intelligence
1 114 (4.38%) SQL Server
2 97 (3.73%) Power BI
3 58 (2.23%) Relational Database
4 30 (1.15%) Big Data
5 29 (1.11%) MySQL
6 25 (0.96%) RDBMS
7 18 (0.69%) Amazon RDS
8 17 (0.65%) Data Warehouse
8 17 (0.65%) Hadoop
8 17 (0.65%) Presto
9 16 (0.62%) Azure SQL Database
10 15 (0.58%) SQL Server Reporting Services
11 13 (0.50%) GIS
12 11 (0.42%) NoSQL
13 7 (0.27%) DB2
13 7 (0.27%) Oracle Database
13 7 (0.27%) SQL Server Integration Services
13 7 (0.27%) Tableau
14 6 (0.23%) PostgreSQL
14 6 (0.23%) SAP HANA
Development Applications
1 56 (2.15%) JIRA
2 31 (1.19%) Jenkins
3 17 (0.65%) Atlassian Bamboo
4 14 (0.54%) Visual Studio
5 13 (0.50%) Team Foundation Server
6 11 (0.42%) Git
6 11 (0.42%) Robot Framework
7 4 (0.15%) GitLab
7 4 (0.15%) Selenium
8 2 (0.077%) Appium
8 2 (0.077%) Bitbucket
8 2 (0.077%) Cypress.io
8 2 (0.077%) JMeter
8 2 (0.077%) Postman
8 2 (0.077%) REST Assured
8 2 (0.077%) Serenity BDD
8 2 (0.077%) SpecFlow
9 1 (0.038%) MSI
9 1 (0.038%) Visual Studio Team System
General
1 1,010 (38.83%) Social Skills
2 621 (23.88%) Finance
3 262 (10.07%) Inclusion and Diversity
4 230 (8.84%) Analytical Skills
5 216 (8.30%) Public Sector
6 169 (6.50%) Law
7 145 (5.57%) Legal
8 121 (4.65%) Retail
9 115 (4.42%) Marketing
10 94 (3.61%) Organisational Skills
11 68 (2.61%) Telecoms
12 51 (1.96%) Influencing Skills
12 51 (1.96%) Presentation Skills
13 45 (1.73%) Banking
13 45 (1.73%) Local Government
14 39 (1.50%) Aerospace
15 38 (1.46%) Manufacturing
16 27 (1.04%) Documentation Skills
16 27 (1.04%) Fire and Rescue
17 26 (1.00%) Police
Job Titles
1 484 (18.61%) Service Manager
2 397 (15.26%) Delivery Manager
3 393 (15.11%) Service Delivery Manager
4 296 (11.38%) Analyst
5 284 (10.92%) IT Manager
6 280 (10.77%) Senior
7 264 (10.15%) Lead
8 172 (6.61%) IT Support
9 154 (5.92%) Senior Manager
10 136 (5.23%) Consultant
11 122 (4.69%) Senior Delivery Manager
11 122 (4.69%) Senior Service Manager
12 117 (4.50%) Senior Service Delivery Manager
13 115 (4.42%) IT Services Manager
14 109 (4.19%) Developer
15 104 (4.00%) Support Engineer
16 90 (3.46%) Support Analyst
17 85 (3.27%) Infrastructure Engineer
17 85 (3.27%) IT Analyst
18 81 (3.11%) IT Engineer
Libraries, Frameworks & Software Standards
1 53 (2.04%) .NET
2 42 (1.61%) EDI
3 33 (1.27%) HTML
4 23 (0.88%) CSS
5 20 (0.77%) .NET Framework
6 17 (0.65%) ActiveMQ
6 17 (0.65%) Apache NiFi
6 17 (0.65%) Elastic Stack
6 17 (0.65%) RabbitMQ
6 17 (0.65%) YAML
7 15 (0.58%) ASP.NET
7 15 (0.58%) Middleware
8 12 (0.46%) XML
9 11 (0.42%) AngularJS
10 10 (0.38%) .NET Core
11 9 (0.35%) Web Services
12 8 (0.31%) cXML
12 8 (0.31%) EDIFACT
13 7 (0.27%) Flash
13 7 (0.27%) REST
Miscellaneous
1 141 (5.42%) Self-Motivation
2 123 (4.73%) Management Information System
3 97 (3.73%) Driving Licence
4 91 (3.50%) Data Centre
5 59 (2.27%) Product Ownership
6 46 (1.77%) Onboarding
7 36 (1.38%) Enterprise Software
8 33 (1.27%) Public Cloud
9 30 (1.15%) Fat Client
9 30 (1.15%) Thin Client
10 28 (1.08%) Hybrid Cloud
11 25 (0.96%) PMI
12 24 (0.92%) CMDB
12 24 (0.92%) Security Operations Centre
13 22 (0.85%) Analytical Mindset
14 19 (0.73%) Mainframe
15 18 (0.69%) Virtual Team
16 17 (0.65%) Low-Code
17 16 (0.62%) NHS
17 16 (0.62%) Replication
Operating Systems
1 412 (15.84%) Windows
2 137 (5.27%) Linux
3 133 (5.11%) Windows Server
4 119 (4.58%) Windows 10
5 42 (1.61%) Apple iOS
5 42 (1.61%) Unix
6 35 (1.35%) Windows Server 2019
7 30 (1.15%) Windows Server 2012
8 29 (1.11%) Android
9 27 (1.04%) Windows Server 2016
10 25 (0.96%) Mac OS X
10 25 (0.96%) Windows 7
11 18 (0.69%) Mac OS
12 16 (0.62%) Windows Server 2008
13 6 (0.23%) Ubuntu
14 4 (0.15%) Red Hat Enterprise Linux
14 4 (0.15%) Windows 8
15 3 (0.12%) VMS
16 1 (0.038%) OpenVMS
16 1 (0.038%) Windows XP
Processes & Methodologies
1 879 (33.79%) ITIL
2 511 (19.65%) Service Management
3 488 (18.76%) Customer Service
4 481 (18.49%) Problem-Solving
5 404 (15.53%) ITSM
6 380 (14.61%) Continuous Improvement
7 338 (13.00%) Project Management
8 332 (12.76%) Agile
9 286 (11.00%) Mentoring
10 274 (10.53%) Change Management
11 228 (8.77%) Stakeholder Management
12 214 (8.23%) Actionable Insight
13 205 (7.88%) Incident Management
14 198 (7.61%) Cybersecurity
15 195 (7.50%) Roadmaps
16 187 (7.19%) Project Delivery
17 166 (6.38%) Performance Management
18 164 (6.31%) DevOps
19 150 (5.77%) Collaborative Working
19 150 (5.77%) Problem Management
Programming Languages
1 143 (5.50%) SQL
2 92 (3.54%) PowerShell
3 65 (2.50%) Python
4 42 (1.61%) Bash
5 40 (1.54%) C#
6 34 (1.31%) JavaScript
7 32 (1.23%) T-SQL
8 30 (1.15%) Java
9 19 (0.73%) COBOL
10 17 (0.65%) Shell Script
11 8 (0.31%) ActionScript
11 8 (0.31%) ActionScript 2.0
11 8 (0.31%) TypeScript
12 5 (0.19%) VB
13 4 (0.15%) Kotlin
14 3 (0.12%) PHP
14 3 (0.12%) Scala
15 2 (0.077%) Data Analysis Expressions
15 2 (0.077%) VBScript
16 1 (0.038%) VB.NET
Qualifications
1 404 (15.53%) Degree
2 288 (11.07%) Security Cleared
3 131 (5.04%) SC Cleared
4 92 (3.54%) ITIL Certification
5 79 (3.04%) Cisco Certification
6 64 (2.46%) DV Cleared
7 54 (2.08%) Microsoft Certification
8 51 (1.96%) CISSP
9 50 (1.92%) PMI Certification
10 48 (1.85%) CCNA
10 48 (1.85%) Computer Science Degree
11 45 (1.73%) ITIL Foundation Certificate
12 40 (1.54%) CCNP
13 36 (1.38%) CTC Cleared
14 35 (1.35%) DBS Check
15 34 (1.31%) PMP
16 25 (0.96%) AWS Certification
17 24 (0.92%) BPSS Clearance
18 17 (0.65%) CISM
18 17 (0.65%) MCSE
Quality Assurance & Compliance
1 335 (12.88%) SLA
2 75 (2.88%) GDPR
3 70 (2.69%) QA
4 57 (2.19%) Cyber Essentials
5 56 (2.15%) ISO/IEC 27001
6 42 (1.61%) Accessibility
7 37 (1.42%) PMO
8 21 (0.81%) Data Quality
9 12 (0.46%) PCI DSS
10 10 (0.38%) ISO 9001
10 10 (0.38%) NIST
11 7 (0.27%) Actionable Recommendations
11 7 (0.27%) Cyber Essentials PLUS
12 6 (0.23%) GRC
12 6 (0.23%) ISO/IEC 20000
12 6 (0.23%) Sarbanes-Oxley
13 5 (0.19%) TickIT
14 4 (0.15%) COBIT
14 4 (0.15%) NCSC
14 4 (0.15%) NEBOSH
System Software
1 311 (11.96%) Active Directory
2 91 (3.50%) VMware Infrastructure
3 45 (1.73%) Hyper-V
4 34 (1.31%) vSphere
5 25 (0.96%) Virtual Desktop
6 23 (0.88%) Docker
7 17 (0.65%) Virtual Machines
8 15 (0.58%) Firmware
9 9 (0.35%) VMware ESXi
10 7 (0.27%) Virtual Servers
11 3 (0.12%) BitLocker
12 2 (0.077%) Embedded Firmware
12 2 (0.077%) XenApp
13 1 (0.038%) DFS Replication
13 1 (0.038%) Microsoft Virtual Server
13 1 (0.038%) Veritas Cluster Server
13 1 (0.038%) XenDesktop
Systems Management
1 107 (4.11%) Microsoft Intune
2 96 (3.69%) SCCM
3 43 (1.65%) Kubernetes
4 34 (1.31%) Ansible
5 26 (1.00%) Terraform
6 22 (0.85%) WSUS
7 17 (0.65%) Grafana
7 17 (0.65%) HAProxy
7 17 (0.65%) Prometheus
8 11 (0.42%) Jamf Pro
9 10 (0.38%) Nessus
10 7 (0.27%) ZABBIX
11 6 (0.23%) Microsoft Data Protection Manager
11 6 (0.23%) NetBackup
11 6 (0.23%) SCDPM
11 6 (0.23%) vCenter Server
12 5 (0.19%) FortiGate
12 5 (0.19%) Puppet
12 5 (0.19%) Single Sign-On
13 4 (0.15%) SmoothWall
Vendors
1 816 (31.37%) Microsoft
2 252 (9.69%) ServiceNow
3 165 (6.34%) VMware
4 127 (4.88%) Dell
5 113 (4.34%) Cisco
6 70 (2.69%) Oracle
7 57 (2.19%) Salesforce
8 52 (2.00%) SAP
9 51 (1.96%) Apple
10 43 (1.65%) Citrix
10 43 (1.65%) Meraki
11 40 (1.54%) Veeam
12 36 (1.38%) iManage
13 27 (1.04%) Google
14 25 (0.96%) Adobe
15 21 (0.81%) Sophos
16 19 (0.73%) Unisys
17 18 (0.69%) Aderant
18 17 (0.65%) HP
19 16 (0.62%) SolarWinds