Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 199 258 275
Rank change year-on-year +59 +17 -37
Permanent jobs requiring a Support Analyst 1,502 1,425 2,318
As % of all permanent jobs advertised in the UK 1.52% 1.41% 1.48%
As % of the Job Titles category 1.60% 1.54% 1.54%
Number of salaries quoted 1,161 1,149 1,932
10th Percentile £24,250 £24,000 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £45,000 £43,250
90th Percentile £57,500 £60,850 £57,500
UK excluding London median annual salary £32,121 £30,500 £28,500
% change year-on-year +5.31% +7.02% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 9 May 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +75 1,351 £35,000 +2.94% 194
UK excluding London +49 1,032 £32,121 +5.31% 126
London +74 441 £45,000 +7.78% 77
Work from Home +33 438 £42,500 +21.43% 56
South East +57 318 £32,500 +6.56% 31
North of England +60 246 £32,500 -2.99% 26
Midlands -7 161 £30,000 -1.64% 29
North West +21 141 £32,500 -2.99% 14
Yorkshire +95 99 £31,500 -3.08% 9
East of England +38 95 £30,000 +5.26% 15
West Midlands -3 91 £34,000 +4.62% 13
South West -29 90 £32,250 +7.50% 16
Scotland -50 71 £40,000 +35.59% 11
East Midlands 0 70 £27,000 -1.82% 16
Wales +6 46 £36,750 +22.50% 4
North East -6 6 £30,500 -18.67% 3
Northern Ireland +25 5 £44,500 +30.88% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 518 (34.49%) Social Skills
2 490 (32.62%) Windows
3 473 (31.49%) Microsoft
4 393 (26.17%) Microsoft 365
5 386 (25.70%) SQL
6 363 (24.17%) Active Directory
7 343 (22.84%) ITIL
8 331 (22.04%) Problem-Solving
9 329 (21.90%) Customer Service
10 309 (20.57%) Finance
11 263 (17.51%) Azure
12 257 (17.11%) Microsoft Office
13 240 (15.98%) Degree
14 207 (13.78%) Windows 10
15 201 (13.38%) Analytical Skills
16 192 (12.78%) SLA
17 178 (11.85%) Microsoft Exchange
18 166 (11.05%) Incident Management
19 161 (10.72%) ITSM
20 157 (10.45%) Service Management
21 155 (10.32%) Linux
21 155 (10.32%) SQL Server
22 138 (9.19%) Windows Server
23 132 (8.79%) Oracle
24 128 (8.52%) Unix
25 123 (8.19%) ERP
26 121 (8.06%) SharePoint
27 107 (7.12%) Security Cleared
28 99 (6.59%) Actionable Insight
29 96 (6.39%) VMware

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 178 (11.85%) Microsoft Exchange
2 121 (8.06%) SharePoint
3 71 (4.73%) WebLogic
4 44 (2.93%) Oracle Service Bus
5 9 (0.60%) CMS
5 9 (0.60%) Confluence
5 9 (0.60%) IIS
6 4 (0.27%) Exchange Server 2010
6 4 (0.27%) Exchange Server 2013
6 4 (0.27%) Oracle Workflow
6 4 (0.27%) Skype for Business
7 3 (0.20%) Apache
7 3 (0.20%) EPiServer
7 3 (0.20%) GlassFish
7 3 (0.20%) JBoss
7 3 (0.20%) Moodle
7 3 (0.20%) Tomcat
8 2 (0.13%) WebSphere
9 1 (0.067%) SharePoint 2013
Applications
1 257 (17.11%) Microsoft Office
2 86 (5.73%) Microsoft Excel
3 51 (3.40%) MS Visio
4 9 (0.60%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) S-PLUS
6 2 (0.13%) Spreadsheet
7 1 (0.067%) Microsoft Project
7 1 (0.067%) Trello
Business Applications
1 63 (4.19%) Dynamics CRM
2 44 (2.93%) Remedy ITSM
3 21 (1.40%) Dynamics NAV
4 20 (1.33%) PlanetPress Connect
5 14 (0.93%) Dynamics GP
5 14 (0.93%) NEC Housing
6 12 (0.80%) SAP S/4HANA
7 11 (0.73%) Elite 3E
7 11 (0.73%) Fidessa
8 8 (0.53%) Epicor Tropos
8 8 (0.53%) Oracle ERP
9 7 (0.47%) Endur
10 6 (0.40%) Carpe Diem
10 6 (0.40%) Infor SunSystems
10 6 (0.40%) ION MarketView
11 5 (0.33%) NetSuite
11 5 (0.33%) Oracle EBS R12
12 4 (0.27%) Dynamics AX
12 4 (0.27%) SAP MM
12 4 (0.27%) thinkFolio
Cloud Services
1 393 (26.17%) Microsoft 365
2 263 (17.51%) Azure
3 70 (4.66%) Dynamics 365
4 69 (4.59%) Entra ID
5 58 (3.86%) AWS
6 51 (3.40%) Power Platform
7 50 (3.33%) SaaS
8 16 (1.07%) Google Workspace
8 16 (1.07%) WhatsApp
9 13 (0.87%) Power Automate
10 11 (0.73%) Mimecast
11 10 (0.67%) OneDrive
11 10 (0.67%) PowerApps
12 7 (0.47%) Amazon CloudWatch
12 7 (0.47%) GCP
13 6 (0.40%) Azure Data Factory
13 6 (0.40%) IaaS
14 5 (0.33%) Google Sheets
15 4 (0.27%) Azure DevOps
15 4 (0.27%) PaaS
Communications & Networking
1 95 (6.32%) DNS
2 78 (5.19%) DHCP
3 75 (4.99%) Firewall
4 66 (4.39%) WAN
5 61 (4.06%) LAN
6 59 (3.93%) VPN
7 57 (3.79%) TCP/IP
8 32 (2.13%) Internet
9 31 (2.06%) VoIP
10 29 (1.93%) Wi-Fi
11 22 (1.46%) Wireless
12 15 (1.00%) VLAN
13 14 (0.93%) Remote Desktop
14 13 (0.87%) Cisco IOS
15 11 (0.73%) FIX Connectivity
15 11 (0.73%) WLAN
16 10 (0.67%) Intranet
17 9 (0.60%) Broadband
18 7 (0.47%) Network Security
18 7 (0.47%) SAN
Database & Business Intelligence
1 155 (10.32%) SQL Server
2 59 (3.93%) Oracle Database
3 44 (2.93%) Oracle Database 10g
3 44 (2.93%) Oracle Database 11g
3 44 (2.93%) VLDB
4 36 (2.40%) Power BI
5 30 (2.00%) SQL Server Integration Services
6 27 (1.80%) Elasticsearch
7 24 (1.60%) SQL Server Reporting Services
8 22 (1.46%) Data Warehouse
9 13 (0.87%) MySQL
10 11 (0.73%) Oracle Reports
11 10 (0.67%) Relational Database
12 5 (0.33%) BusinessObjects
13 4 (0.27%) Crystal Reports
14 3 (0.20%) Amazon RDS
14 3 (0.20%) Oracle Database 12c
14 3 (0.20%) SAP HANA
14 3 (0.20%) Tableau
15 2 (0.13%) NoSQL
Development Applications
1 53 (3.53%) JIRA
2 20 (1.33%) SQL Server Management Studio (SSMS)
3 12 (0.80%) Eclipse
4 5 (0.33%) Visual Studio
5 4 (0.27%) Jenkins
5 4 (0.27%) Postman
5 4 (0.27%) Toad
6 3 (0.20%) Octopus Deploy
6 3 (0.20%) TeamCity
General
1 518 (34.49%) Social Skills
2 309 (20.57%) Finance
3 201 (13.38%) Analytical Skills
4 90 (5.99%) Law
5 75 (4.99%) Legal
6 67 (4.46%) Manufacturing
7 61 (4.06%) Banking
8 58 (3.86%) Front Office
9 54 (3.60%) Retail
10 35 (2.33%) Telecoms
11 32 (2.13%) Marketing
12 30 (2.00%) Public Sector
13 25 (1.66%) Inclusion and Diversity
14 22 (1.46%) Police
15 19 (1.26%) Military
16 16 (1.07%) Back Office
16 16 (1.07%) Organisational Skills
17 12 (0.80%) Documentation Skills
17 12 (0.80%) Presentation Skills
18 11 (0.73%) Billing
Libraries, Frameworks & Software Standards
1 33 (2.20%) .NET
2 29 (1.93%) FIX Protocol
3 27 (1.80%) J2EE
3 27 (1.80%) Java EE
3 27 (1.80%) Spring
4 10 (0.67%) Oracle Fusion
4 10 (0.67%) REST
5 8 (0.53%) JSON
5 8 (0.53%) Web Services
6 7 (0.47%) ASP.NET
6 7 (0.47%) HTML
6 7 (0.47%) Middleware
7 6 (0.40%) OLE
8 5 (0.33%) XML
9 4 (0.27%) .NET Framework
9 4 (0.27%) SAML
10 3 (0.20%) CSS
10 3 (0.20%) SOAP
10 3 (0.20%) Software Packaging
10 3 (0.20%) XSLT
Miscellaneous
1 46 (3.06%) Driving Licence
2 39 (2.60%) Management Information System
3 38 (2.53%) Self-Motivation
4 30 (2.00%) Onboarding
4 30 (2.00%) Video Conferencing
5 23 (1.53%) Enterprise Software
6 18 (1.20%) Product Ownership
7 16 (1.07%) Foreign Exchange (FX)
7 16 (1.07%) Replication
8 15 (1.00%) CCTV
8 15 (1.00%) iPad
9 13 (0.87%) Mobile App
10 12 (0.80%) iPhone
11 11 (0.73%) Analytical Mindset
11 11 (0.73%) e-Learning
11 11 (0.73%) Eurex
11 11 (0.73%) Life Science
12 10 (0.67%) Housing Association
13 9 (0.60%) Smartphone
14 8 (0.53%) Greenfield Project
Operating Systems
1 490 (32.62%) Windows
2 207 (13.78%) Windows 10
3 155 (10.32%) Linux
4 138 (9.19%) Windows Server
5 128 (8.52%) Unix
6 58 (3.86%) Solaris
7 51 (3.40%) Apple iOS
8 37 (2.46%) Android
9 29 (1.93%) Mac OS
10 24 (1.60%) Windows Server 2016
10 24 (1.60%) Windows Server 2019
11 22 (1.46%) Mac OS X
12 20 (1.33%) Windows 7
13 14 (0.93%) Windows Server 2012
14 11 (0.73%) CentOS
14 11 (0.73%) Ubuntu
15 10 (0.67%) Windows Server 2008
16 6 (0.40%) Red Hat Enterprise Linux
17 3 (0.20%) AIX
18 2 (0.13%) Windows Vista
Processes & Methodologies
1 343 (22.84%) ITIL
2 331 (22.04%) Problem-Solving
3 329 (21.90%) Customer Service
4 166 (11.05%) Incident Management
5 161 (10.72%) ITSM
6 157 (10.45%) Service Management
7 123 (8.19%) ERP
8 99 (6.59%) Actionable Insight
9 93 (6.19%) Change Management
10 92 (6.13%) CRM
11 90 (5.99%) Service Delivery
12 70 (4.66%) Release Management
13 63 (4.19%) Agile
14 56 (3.73%) Continuous Improvement
15 54 (3.60%) Problem Management
16 53 (3.53%) Performance Tuning
17 52 (3.46%) Performance Monitoring
18 51 (3.40%) Project Management
19 45 (3.00%) Business Intelligence
20 44 (2.93%) Capacity Planning
Programming Languages
1 386 (25.70%) SQL
2 73 (4.86%) T-SQL
3 64 (4.26%) PL/SQL
4 63 (4.19%) PowerShell
5 43 (2.86%) Java
6 34 (2.26%) C#
7 33 (2.20%) Shell Script
8 27 (1.80%) Python
9 22 (1.46%) JavaScript
10 17 (1.13%) Bash
10 17 (1.13%) Perl
11 11 (0.73%) Ruby
12 8 (0.53%) C
13 7 (0.47%) VBA
14 4 (0.27%) R
15 3 (0.20%) COBOL
15 3 (0.20%) XPath
16 2 (0.13%) VB
17 1 (0.067%) PHP
17 1 (0.067%) VB.NET
Qualifications
1 240 (15.98%) Degree
2 107 (7.12%) Security Cleared
3 83 (5.53%) SC Cleared
4 37 (2.46%) Microsoft Certification
5 24 (1.60%) Computer Science Degree
6 21 (1.40%) A+ Certification
7 14 (0.93%) CISM
7 14 (0.93%) CISSP
7 14 (0.93%) GCIA
7 14 (0.93%) GCIH
7 14 (0.93%) GREM
8 11 (0.73%) DV Cleared
9 10 (0.67%) MCP
10 9 (0.60%) ITIL Certification
10 9 (0.60%) MCSA
10 9 (0.60%) PRINCE2 Practitioner
11 8 (0.53%) Network+ Certification
12 7 (0.47%) CCNA
12 7 (0.47%) Cisco Certification
12 7 (0.47%) NVQ Level 3
Quality Assurance & Compliance
1 192 (12.78%) SLA
2 14 (0.93%) ISO/IEC 27001
3 11 (0.73%) Cyber Essentials
3 11 (0.73%) PMO
4 9 (0.60%) Data Quality
5 5 (0.33%) GDPR
6 4 (0.27%) QA
7 3 (0.20%) Disclosure Scotland
7 3 (0.20%) ISO 9001
8 2 (0.13%) PCI DSS
8 2 (0.13%) Sarbanes-Oxley
9 1 (0.067%) Accessibility
9 1 (0.067%) Cyber Essentials PLUS
9 1 (0.067%) HMG Security Policy Framework
System Software
1 363 (24.17%) Active Directory
2 70 (4.66%) VMware Infrastructure
3 44 (2.93%) Oracle RAC
4 30 (2.00%) Hyper-V
5 15 (1.00%) Virtual Desktop
6 8 (0.53%) vSphere
7 6 (0.40%) XenApp
7 6 (0.40%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.13%) Virtual Machines
Systems Management
1 89 (5.93%) Microsoft Intune
2 70 (4.66%) SCCM
3 44 (2.93%) Data Guard
3 44 (2.93%) Oracle RMAN
4 32 (2.13%) Single Sign-On
5 27 (1.80%) OpenSSO
6 26 (1.73%) Jamf Pro
7 7 (0.47%) WSUS
8 5 (0.33%) Progress Chef
8 5 (0.33%) Systems Management Server (SMS)
9 4 (0.27%) AirWatch
9 4 (0.27%) Backup Exec
9 4 (0.27%) Control-M
9 4 (0.27%) Grafana
9 4 (0.27%) McAfee ePO
9 4 (0.27%) PaperCut
9 4 (0.27%) WhatsUp Gold
10 3 (0.20%) Nessus
10 3 (0.20%) Oracle Statspack
10 3 (0.20%) ZENworks
Vendors
1 473 (31.49%) Microsoft
2 132 (8.79%) Oracle
3 96 (6.39%) VMware
4 76 (5.06%) Remedy
5 64 (4.26%) Cisco
6 47 (3.13%) Sun
7 45 (3.00%) Citrix
7 45 (3.00%) ServiceNow
8 44 (2.93%) Bloomberg
9 40 (2.66%) Apple
10 34 (2.26%) Dell
11 33 (2.20%) SAP
12 27 (1.80%) Veeam
13 25 (1.66%) ION Trading
14 24 (1.60%) Google
15 21 (1.40%) HP
16 20 (1.33%) FNZ
17 19 (1.26%) iManage
17 19 (1.26%) Meraki
17 19 (1.26%) Palo Alto