Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 193 257 264
Rank change year-on-year +64 +7 -21
Permanent jobs requiring a Support Analyst 1,337 1,285 2,124
As % of all permanent jobs advertised in England 1.55% 1.45% 1.55%
As % of the Job Titles category 1.63% 1.59% 1.61%
Number of salaries quoted 1,080 1,062 1,766
10th Percentile £24,225 £24,500 £23,250
25th Percentile £27,250 £27,500 £26,250
Median annual salary (50th Percentile) £35,000 £34,790 £32,500
Median % change year-on-year +0.60% +7.05% -1.52%
75th Percentile £47,500 £45,000 £43,750
90th Percentile £57,500 £62,450 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,786 81,001 131,568
% of permanent jobs with a recognized job title 94.57% 91.55% 96.04%
Number of salaries quoted 60,839 51,644 75,317
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 20 May 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +64 435 £45,000 +7.14% 90
South East +78 313 £32,500 +6.56% 52
North of England +40 240 £31,250 -6.72% 23
Midlands -7 163 £31,000 +1.64% 33
North West +5 138 £32,500 -2.99% 15
Yorkshire +82 96 £31,250 -3.85% 6
East of England +32 94 £30,000 +5.26% 17
West Midlands +2 93 £33,500 +3.08% 15
South West -27 91 £32,500 +8.33% 32
East Midlands 0 70 £27,000 -0.92% 18
North East -3 6 £30,500 -18.67% 2
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 470 (35.15%) Social Skills
2 444 (33.21%) Windows
3 429 (32.09%) Microsoft
4 350 (26.18%) Microsoft 365
5 331 (24.76%) SQL
6 323 (24.16%) Active Directory
7 296 (22.14%) Problem-Solving
8 291 (21.77%) Customer Service
9 287 (21.47%) ITIL
10 280 (20.94%) Finance
11 233 (17.43%) Azure
12 210 (15.71%) Microsoft Office
13 198 (14.81%) Windows 10
14 176 (13.16%) Degree
15 155 (11.59%) Analytical Skills
16 147 (10.99%) Microsoft Exchange
17 145 (10.85%) SLA
18 128 (9.57%) SQL Server
19 121 (9.05%) Windows Server
20 117 (8.75%) Service Management
21 112 (8.38%) ITSM
22 111 (8.30%) SharePoint
23 110 (8.23%) ERP
24 109 (8.15%) Linux
24 109 (8.15%) Incident Management
25 94 (7.03%) Oracle
26 84 (6.28%) Change Management
27 83 (6.21%) Law
27 83 (6.21%) DNS
28 80 (5.98%) Unix

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 147 (10.99%) Microsoft Exchange
2 111 (8.30%) SharePoint
3 36 (2.69%) WebLogic
4 14 (1.05%) Oracle Service Bus
5 9 (0.67%) CMS
6 8 (0.60%) Confluence
6 8 (0.60%) IIS
7 4 (0.30%) Exchange Server 2010
7 4 (0.30%) Exchange Server 2013
7 4 (0.30%) Oracle Workflow
7 4 (0.30%) Skype for Business
8 3 (0.22%) Apache
8 3 (0.22%) EPiServer
8 3 (0.22%) GlassFish
8 3 (0.22%) JBoss
8 3 (0.22%) Moodle
8 3 (0.22%) Tomcat
9 1 (0.075%) SharePoint 2013
9 1 (0.075%) WordPress
Applications
1 210 (15.71%) Microsoft Office
2 56 (4.19%) Microsoft Excel
3 21 (1.57%) MS Visio
4 9 (0.67%) Microsoft PowerPoint
5 6 (0.45%) LightWave 3D
6 2 (0.15%) Spreadsheet
7 1 (0.075%) Microsoft Project
7 1 (0.075%) S-PLUS
7 1 (0.075%) Trello
Business Applications
1 45 (3.37%) Dynamics CRM
2 18 (1.35%) Dynamics NAV
3 14 (1.05%) Dynamics GP
3 14 (1.05%) Remedy ITSM
4 12 (0.90%) Elite 3E
4 12 (0.90%) NEC Housing
5 11 (0.82%) Fidessa
6 10 (0.75%) SAP S/4HANA
7 8 (0.60%) Endur
7 8 (0.60%) PlanetPress Connect
8 7 (0.52%) Oracle ERP
9 6 (0.45%) Epicor Tropos
9 6 (0.45%) Infor SunSystems
9 6 (0.45%) ION MarketView
10 5 (0.37%) Carpe Diem
10 5 (0.37%) NetSuite
10 5 (0.37%) Oracle EBS R12
11 4 (0.30%) Dynamics AX
11 4 (0.30%) ION Anvil
11 4 (0.30%) thinkFolio
Cloud Services
1 350 (26.18%) Microsoft 365
2 233 (17.43%) Azure
3 70 (5.24%) Entra ID
4 67 (5.01%) Dynamics 365
5 52 (3.89%) AWS
6 48 (3.59%) Power Platform
7 36 (2.69%) SaaS
8 14 (1.05%) WhatsApp
9 13 (0.97%) Power Automate
10 12 (0.90%) Google Workspace
11 10 (0.75%) Mimecast
11 10 (0.75%) OneDrive
11 10 (0.75%) PowerApps
12 7 (0.52%) Amazon CloudWatch
12 7 (0.52%) GCP
13 6 (0.45%) Azure Data Factory
14 5 (0.37%) Google Sheets
15 4 (0.30%) Azure DevOps
15 4 (0.30%) IaaS
15 4 (0.30%) PaaS
Communications & Networking
1 83 (6.21%) DNS
2 75 (5.61%) DHCP
3 68 (5.09%) Firewall
4 55 (4.11%) WAN
5 54 (4.04%) VPN
6 52 (3.89%) LAN
7 51 (3.81%) TCP/IP
8 34 (2.54%) Internet
9 31 (2.32%) Wi-Fi
10 29 (2.17%) VoIP
11 14 (1.05%) Wireless
12 13 (0.97%) WLAN
13 11 (0.82%) FIX Connectivity
14 10 (0.75%) Remote Desktop
15 9 (0.67%) Intranet
16 7 (0.52%) Cisco IOS
16 7 (0.52%) Network Security
16 7 (0.52%) Skype
17 6 (0.45%) Broadband
17 6 (0.45%) SD-WAN
Database & Business Intelligence
1 128 (9.57%) SQL Server
2 33 (2.47%) Power BI
3 28 (2.09%) Oracle Database
4 26 (1.94%) SQL Server Reporting Services
5 25 (1.87%) SQL Server Integration Services
6 22 (1.65%) Elasticsearch
7 15 (1.12%) MySQL
8 14 (1.05%) Oracle Database 10g
8 14 (1.05%) Oracle Database 11g
8 14 (1.05%) VLDB
9 11 (0.82%) Data Warehouse
9 11 (0.82%) Oracle Reports
10 10 (0.75%) Relational Database
11 5 (0.37%) BusinessObjects
12 4 (0.30%) Amazon RDS
13 3 (0.22%) Crystal Reports
13 3 (0.22%) Oracle Database 12c
13 3 (0.22%) SAP HANA
13 3 (0.22%) Tableau
14 2 (0.15%) NoSQL
Development Applications
1 39 (2.92%) JIRA
2 12 (0.90%) Eclipse
3 8 (0.60%) SQL Server Management Studio (SSMS)
4 5 (0.37%) Visual Studio
5 4 (0.30%) Jenkins
5 4 (0.30%) Postman
5 4 (0.30%) Toad
6 3 (0.22%) Octopus Deploy
6 3 (0.22%) TeamCity
General
1 470 (35.15%) Social Skills
2 280 (20.94%) Finance
3 155 (11.59%) Analytical Skills
4 83 (6.21%) Law
5 68 (5.09%) Legal
6 62 (4.64%) Manufacturing
7 59 (4.41%) Banking
7 59 (4.41%) Front Office
8 48 (3.59%) Retail
9 30 (2.24%) Marketing
10 28 (2.09%) Telecoms
11 24 (1.80%) Inclusion and Diversity
12 22 (1.65%) Police
13 21 (1.57%) Public Sector
14 17 (1.27%) Back Office
15 12 (0.90%) Presentation Skills
16 11 (0.82%) Documentation Skills
16 11 (0.82%) Organisational Skills
17 9 (0.67%) Billing
17 9 (0.67%) Investment Banking
Libraries, Frameworks & Software Standards
1 32 (2.39%) .NET
2 29 (2.17%) FIX Protocol
3 22 (1.65%) J2EE
3 22 (1.65%) Java EE
3 22 (1.65%) Spring
4 10 (0.75%) Oracle Fusion
4 10 (0.75%) REST
5 9 (0.67%) HTML
6 8 (0.60%) JSON
6 8 (0.60%) Web Services
7 7 (0.52%) Middleware
8 6 (0.45%) OLE
9 5 (0.37%) XML
10 4 (0.30%) .NET Framework
10 4 (0.30%) ASP.NET
10 4 (0.30%) CSS
10 4 (0.30%) SAML
11 3 (0.22%) LDAP
11 3 (0.22%) SOAP
11 3 (0.22%) XSLT
Miscellaneous
1 41 (3.07%) Driving Licence
2 39 (2.92%) Management Information System
3 32 (2.39%) Self-Motivation
4 28 (2.09%) Onboarding
5 25 (1.87%) Video Conferencing
6 21 (1.57%) Enterprise Software
7 17 (1.27%) Product Ownership
8 15 (1.12%) Foreign Exchange (FX)
9 13 (0.97%) iPad
9 13 (0.97%) Mobile App
9 13 (0.97%) Replication
10 11 (0.82%) Analytical Mindset
10 11 (0.82%) Eurex
11 10 (0.75%) CCTV
11 10 (0.75%) iPhone
12 9 (0.67%) e-Learning
12 9 (0.67%) Housing Association
13 8 (0.60%) Life Science
13 8 (0.60%) Smartphone
14 7 (0.52%) Social Media
Operating Systems
1 444 (33.21%) Windows
2 198 (14.81%) Windows 10
3 121 (9.05%) Windows Server
4 109 (8.15%) Linux
5 80 (5.98%) Unix
6 42 (3.14%) Apple iOS
7 28 (2.09%) Solaris
8 27 (2.02%) Mac OS
9 26 (1.94%) Android
10 24 (1.80%) Windows Server 2019
11 20 (1.50%) Windows Server 2016
12 19 (1.42%) Windows 7
13 11 (0.82%) CentOS
13 11 (0.82%) Ubuntu
14 10 (0.75%) Windows Server 2012
15 8 (0.60%) Mac OS X
15 8 (0.60%) Windows Server 2008
16 6 (0.45%) Red Hat Enterprise Linux
17 3 (0.22%) AIX
18 2 (0.15%) Windows Vista
Processes & Methodologies
1 296 (22.14%) Problem-Solving
2 291 (21.77%) Customer Service
3 287 (21.47%) ITIL
4 117 (8.75%) Service Management
5 112 (8.38%) ITSM
6 110 (8.23%) ERP
7 109 (8.15%) Incident Management
8 84 (6.28%) Change Management
9 71 (5.31%) CRM
10 67 (5.01%) Service Delivery
11 56 (4.19%) Agile
12 53 (3.96%) Continuous Improvement
13 49 (3.66%) Problem Management
14 46 (3.44%) Actionable Insight
15 44 (3.29%) Project Management
16 41 (3.07%) Business Intelligence
17 36 (2.69%) Asset Management
18 32 (2.39%) Computer Science
18 32 (2.39%) Root Cause Analysis
19 29 (2.17%) Cybersecurity
Programming Languages
1 331 (24.76%) SQL
2 61 (4.56%) T-SQL
3 55 (4.11%) PowerShell
4 36 (2.69%) Java
5 32 (2.39%) PL/SQL
6 29 (2.17%) C#
7 27 (2.02%) Python
8 25 (1.87%) Shell Script
9 23 (1.72%) JavaScript
10 17 (1.27%) Bash
11 14 (1.05%) Perl
12 11 (0.82%) Ruby
13 8 (0.60%) C
13 8 (0.60%) VBA
14 3 (0.22%) COBOL
14 3 (0.22%) PHP
14 3 (0.22%) XPath
15 2 (0.15%) VB
16 1 (0.075%) MATLAB
16 1 (0.075%) VB.NET
Qualifications
1 176 (13.16%) Degree
2 67 (5.01%) Security Cleared
3 43 (3.22%) SC Cleared
4 35 (2.62%) Microsoft Certification
5 22 (1.65%) A+ Certification
6 19 (1.42%) Computer Science Degree
7 11 (0.82%) DV Cleared
8 10 (0.75%) MCP
9 9 (0.67%) ITIL Certification
10 8 (0.60%) DBS Check
10 8 (0.60%) MCSA
10 8 (0.60%) PRINCE2 Practitioner
11 7 (0.52%) MCDST
11 7 (0.52%) NVQ Level 3
12 5 (0.37%) CREST Certified
12 5 (0.37%) ITIL Foundation Certificate
12 5 (0.37%) MCSE
12 5 (0.37%) Network+ Certification
12 5 (0.37%) PhD
13 4 (0.30%) Azure Certification
Quality Assurance & Compliance
1 145 (10.85%) SLA
2 14 (1.05%) ISO/IEC 27001
3 12 (0.90%) Cyber Essentials
4 11 (0.82%) PMO
5 9 (0.67%) Data Quality
6 5 (0.37%) GDPR
7 4 (0.30%) QA
8 3 (0.22%) ISO 9001
9 2 (0.15%) PCI DSS
9 2 (0.15%) Sarbanes-Oxley
10 1 (0.075%) Accessibility
10 1 (0.075%) Cyber Essentials PLUS
10 1 (0.075%) HMG Security Policy Framework
System Software
1 323 (24.16%) Active Directory
2 52 (3.89%) VMware Infrastructure
3 23 (1.72%) Hyper-V
4 15 (1.12%) Virtual Desktop
5 14 (1.05%) Oracle RAC
6 7 (0.52%) vSphere
7 6 (0.45%) XenApp
7 6 (0.45%) XenDesktop
8 4 (0.30%) Microsoft Virtual Server
8 4 (0.30%) Virtual Servers
8 4 (0.30%) VMware Workstation
9 3 (0.22%) VMware ESXi
10 2 (0.15%) Virtual Machines
11 1 (0.075%) Terminal Services
Systems Management
1 80 (5.98%) Microsoft Intune
2 67 (5.01%) SCCM
3 27 (2.02%) Single Sign-On
4 24 (1.80%) Jamf Pro
5 22 (1.65%) OpenSSO
6 14 (1.05%) Data Guard
6 14 (1.05%) Oracle RMAN
7 7 (0.52%) WSUS
8 6 (0.45%) Control-M
9 5 (0.37%) Systems Management Server (SMS)
10 4 (0.30%) AirWatch
10 4 (0.30%) Backup Exec
10 4 (0.30%) Grafana
10 4 (0.30%) McAfee ePO
10 4 (0.30%) PaperCut
10 4 (0.30%) WhatsUp Gold
11 3 (0.22%) FortiGate
11 3 (0.22%) Nessus
11 3 (0.22%) Oracle Statspack
11 3 (0.22%) Progress Chef
Vendors
1 429 (32.09%) Microsoft
2 94 (7.03%) Oracle
3 78 (5.83%) VMware
4 56 (4.19%) Cisco
5 44 (3.29%) ServiceNow
6 42 (3.14%) Bloomberg
7 41 (3.07%) Remedy
8 39 (2.92%) Citrix
9 37 (2.77%) Apple
10 28 (2.09%) SAP
11 26 (1.94%) ION Trading
12 23 (1.72%) Veeam
13 20 (1.50%) Google
14 18 (1.35%) HP
15 17 (1.27%) iManage
15 17 (1.27%) Meraki
15 17 (1.27%) Red Hat
15 17 (1.27%) Sun
16 16 (1.20%) Dell
17 15 (1.12%) Salesforce