Support Analyst Jobs with Work from Home Options

Support Analyst
UK > Work from Home

The median Support Analyst salary in Work from Home is £42,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 241 279 312
Rank change year-on-year +38 +33 -18
Permanent jobs requiring a Support Analyst 427 496 840
As % of all permanent jobs with a WFH option 1.26% 1.22% 1.18%
As % of the Job Titles category 1.31% 1.27% 1.21%
Number of salaries quoted 340 424 694
10th Percentile £26,000 £25,000 £23,000
25th Percentile £31,250 £28,875 £26,063
Median annual salary (50th Percentile) £42,500 £36,500 £32,500
Median % change year-on-year +16.44% +12.31% -4.41%
75th Percentile £55,000 £48,163 £43,750
90th Percentile £63,750 £69,625 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,489 38,930 69,374
% of permanent jobs with a recognized job title 96.09% 95.94% 97.35%
Number of salaries quoted 24,845 27,706 42,291
10th Percentile £33,000 £36,750 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Support Analyst trend for jobs with a WFH option

Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Analyst.

Support Analyst salary trend for jobs with a WFH option

Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Analyst over the 6 months to 20 May 2024.

Support Analyst salary histogram for jobs with a WFH option

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 20 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Analyst in the job title.

1 175 (40.98%) Social Skills
2 149 (34.89%) Microsoft
3 143 (33.49%) SQL
4 134 (31.38%) Windows
5 131 (30.68%) Finance
6 123 (28.81%) ITIL
7 109 (25.53%) Active Directory
8 95 (22.25%) Customer Service
9 92 (21.55%) Microsoft 365
10 80 (18.74%) Problem-Solving
11 78 (18.27%) SQL Server
12 69 (16.16%) Azure
13 65 (15.22%) Incident Management
14 61 (14.29%) Degree
15 54 (12.65%) Service Management
15 54 (12.65%) Microsoft Office
16 52 (12.18%) Windows 10
17 50 (11.71%) Change Management
18 47 (11.01%) ERP
19 45 (10.54%) CRM
20 43 (10.07%) Linux
20 43 (10.07%) T-SQL
20 43 (10.07%) ITSM
21 40 (9.37%) Analytical Skills
22 39 (9.13%) Dynamics CRM
23 38 (8.90%) Microsoft Exchange
24 36 (8.43%) Microsoft Intune
25 32 (7.49%) PowerShell
25 32 (7.49%) Windows Server
26 31 (7.26%) Dynamics 365

Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (8.90%) Microsoft Exchange
2 17 (3.98%) SharePoint
3 4 (0.94%) Exchange Server 2013
4 3 (0.70%) Apache
4 3 (0.70%) CMS
4 3 (0.70%) EPiServer
4 3 (0.70%) GlassFish
4 3 (0.70%) JBoss
4 3 (0.70%) Tomcat
5 2 (0.47%) Confluence
5 2 (0.47%) Oracle Service Bus
5 2 (0.47%) WebLogic
5 2 (0.47%) WebSphere
6 1 (0.23%) SharePoint 2013
6 1 (0.23%) Skype for Business
6 1 (0.23%) WordPress
Applications
1 54 (12.65%) Microsoft Office
2 16 (3.75%) Microsoft Excel
3 4 (0.94%) MS Visio
4 1 (0.23%) Microsoft Project
Business Applications
1 39 (9.13%) Dynamics CRM
2 16 (3.75%) PlanetPress Connect
3 11 (2.58%) NEC Housing
3 11 (2.58%) SAP S/4HANA
4 7 (1.64%) Dynamics NAV
5 4 (0.94%) Carpe Diem
5 4 (0.94%) SAP MM
6 3 (0.70%) SAP HCM
7 2 (0.47%) Academy Housing
7 2 (0.47%) ION Anvil
7 2 (0.47%) ION MarketView
7 2 (0.47%) NetSuite
7 2 (0.47%) Remedy ITSM
8 1 (0.23%) Oracle ERP
8 1 (0.23%) SAP Payroll
8 1 (0.23%) SAP PM
8 1 (0.23%) SAP PP
8 1 (0.23%) SAP QM
8 1 (0.23%) SAP SCM
8 1 (0.23%) SAP WM
Cloud Services
1 92 (21.55%) Microsoft 365
2 69 (16.16%) Azure
3 31 (7.26%) Dynamics 365
4 22 (5.15%) Entra ID
4 22 (5.15%) Power Platform
5 21 (4.92%) SaaS
6 10 (2.34%) AWS
7 6 (1.41%) Azure Data Factory
8 5 (1.17%) WhatsApp
9 4 (0.94%) Azure DevOps
9 4 (0.94%) Power Automate
10 3 (0.70%) Azure Sentinel
10 3 (0.70%) OneDrive
11 2 (0.47%) Snowflake
12 1 (0.23%) Azure AKS
12 1 (0.23%) Google Workspace
12 1 (0.23%) IaaS
12 1 (0.23%) Mimecast
12 1 (0.23%) PaaS
12 1 (0.23%) PowerApps
Communications & Networking
1 26 (6.09%) VPN
2 25 (5.85%) DNS
3 19 (4.45%) Internet
4 14 (3.28%) WAN
5 12 (2.81%) Firewall
5 12 (2.81%) LAN
6 10 (2.34%) DHCP
7 9 (2.11%) VoIP
8 8 (1.87%) Wi-Fi
9 6 (1.41%) WLAN
10 5 (1.17%) Skype
10 5 (1.17%) TCP/IP
11 4 (0.94%) HTTP
11 4 (0.94%) Wireless
12 3 (0.70%) Cisco IOS
12 3 (0.70%) Intranet
12 3 (0.70%) Reverse Proxy
12 3 (0.70%) SD-WAN
13 2 (0.47%) Intrusion Detection
13 2 (0.47%) Remote Desktop
Database & Business Intelligence
1 78 (18.27%) SQL Server
2 18 (4.22%) SQL Server Integration Services
3 16 (3.75%) Data Warehouse
3 16 (3.75%) Power BI
4 14 (3.28%) Oracle Database
4 14 (3.28%) SQL Server Reporting Services
5 8 (1.87%) Oracle Reports
6 4 (0.94%) Relational Database
7 3 (0.70%) Oracle Database 12c
7 3 (0.70%) SAP HANA
8 2 (0.47%) BusinessObjects
8 2 (0.47%) Oracle Database 10g
8 2 (0.47%) Oracle Database 11g
8 2 (0.47%) VLDB
9 1 (0.23%) BusinessObjects XI
9 1 (0.23%) Crystal Reports
9 1 (0.23%) MySQL
9 1 (0.23%) PostgreSQL
Development Applications
1 27 (6.32%) JIRA
2 16 (3.75%) SQL Server Management Studio (SSMS)
3 3 (0.70%) Visual Studio
4 2 (0.47%) Eclipse
General
1 175 (40.98%) Social Skills
2 131 (30.68%) Finance
3 40 (9.37%) Analytical Skills
4 30 (7.03%) Legal
5 27 (6.32%) Banking
6 22 (5.15%) Front Office
7 21 (4.92%) Law
8 19 (4.45%) Manufacturing
9 15 (3.51%) Inclusion and Diversity
10 14 (3.28%) Military
11 12 (2.81%) Marketing
11 12 (2.81%) Retail
12 11 (2.58%) Back Office
13 8 (1.87%) German Language
13 8 (1.87%) Investment Banking
14 7 (1.64%) Organisational Skills
15 6 (1.41%) Private Banking
15 6 (1.41%) Public Sector
16 5 (1.17%) Billing
17 3 (0.70%) Telecoms
Libraries, Frameworks & Software Standards
1 22 (5.15%) .NET
2 10 (2.34%) REST
3 8 (1.87%) FIX Protocol
3 8 (1.87%) Web Services
4 6 (1.41%) ASP.NET
4 6 (1.41%) JSON
4 6 (1.41%) Middleware
5 4 (0.94%) HTML
5 4 (0.94%) XML
6 3 (0.70%) LDAP
6 3 (0.70%) SAML
6 3 (0.70%) SOAP
6 3 (0.70%) XSLT
7 2 (0.47%) CSS
7 2 (0.47%) MAPI
7 2 (0.47%) Oracle Fusion
8 1 (0.23%) .NET Framework
8 1 (0.23%) RESTful
8 1 (0.23%) Software Packaging
Miscellaneous
1 25 (5.85%) Management Information System
2 16 (3.75%) Onboarding
3 15 (3.51%) Self-Motivation
4 8 (1.87%) Housing Association
4 8 (1.87%) Product Ownership
5 6 (1.41%) Driving Licence
5 6 (1.41%) Mobile App
5 6 (1.41%) Social Media
5 6 (1.41%) Video Conferencing
6 5 (1.17%) Enterprise Software
7 4 (0.94%) Replication
7 4 (0.94%) Virtual Team
8 3 (0.70%) CMDB
8 3 (0.70%) Foreign Exchange (FX)
8 3 (0.70%) Team-Oriented Environment
9 2 (0.47%) BYOD
9 2 (0.47%) iPad
9 2 (0.47%) Legacy Systems
9 2 (0.47%) NHS
9 2 (0.47%) PropTech
Operating Systems
1 134 (31.38%) Windows
2 52 (12.18%) Windows 10
3 43 (10.07%) Linux
4 32 (7.49%) Windows Server
5 28 (6.56%) Unix
6 22 (5.15%) Apple iOS
7 14 (3.28%) Mac OS X
8 9 (2.11%) Windows Server 2019
9 7 (1.64%) Android
10 5 (1.17%) Solaris
10 5 (1.17%) Windows 7
10 5 (1.17%) Windows Server 2016
11 3 (0.70%) AIX
11 3 (0.70%) Mac OS
12 2 (0.47%) Red Hat Enterprise Linux
12 2 (0.47%) Windows Vista
13 1 (0.23%) Windows Server 2012
Processes & Methodologies
1 123 (28.81%) ITIL
2 95 (22.25%) Customer Service
3 80 (18.74%) Problem-Solving
4 65 (15.22%) Incident Management
5 54 (12.65%) Service Management
6 50 (11.71%) Change Management
7 47 (11.01%) ERP
8 45 (10.54%) CRM
9 43 (10.07%) ITSM
10 30 (7.03%) Service Delivery
11 24 (5.62%) Document Management
11 24 (5.62%) Information Security
12 22 (5.15%) Release Management
13 20 (4.68%) Agile
13 20 (4.68%) User Acceptance Testing
14 19 (4.45%) Cybersecurity
14 19 (4.45%) DevOps
14 19 (4.45%) ETL
14 19 (4.45%) Root Cause Analysis
15 17 (3.98%) Problem Management
Programming Languages
1 143 (33.49%) SQL
2 43 (10.07%) T-SQL
3 32 (7.49%) PowerShell
4 19 (4.45%) PL/SQL
5 13 (3.04%) C#
6 6 (1.41%) Java
7 4 (0.94%) R
8 3 (0.70%) JavaScript
8 3 (0.70%) Perl
8 3 (0.70%) Shell Script
8 3 (0.70%) XPath
9 2 (0.47%) Bash
10 1 (0.23%) MATLAB
10 1 (0.23%) Python
10 1 (0.23%) VB
10 1 (0.23%) VB.NET
10 1 (0.23%) VBA
Qualifications
1 61 (14.29%) Degree
2 14 (3.28%) CISM
2 14 (3.28%) CISSP
2 14 (3.28%) GCIA
2 14 (3.28%) GCIH
2 14 (3.28%) GREM
3 13 (3.04%) Microsoft Certification
4 11 (2.58%) Security Cleared
5 8 (1.87%) A+ Certification
5 8 (1.87%) PRINCE2 Practitioner
6 7 (1.64%) DV Cleared
6 7 (1.64%) NVQ Level 3
7 6 (1.41%) MCDST
8 5 (1.17%) ITIL Certification
9 4 (0.94%) Master's Degree
9 4 (0.94%) MCP
9 4 (0.94%) SC Cleared
10 2 (0.47%) Computer Science Degree
10 2 (0.47%) ITIL Foundation Certificate
10 2 (0.47%) MCSE
Quality Assurance & Compliance
1 24 (5.62%) SLA
2 4 (0.94%) Cyber Essentials
2 4 (0.94%) ISO/IEC 27001
3 3 (0.70%) Data Quality
3 3 (0.70%) GDPR
4 2 (0.47%) PCI DSS
4 2 (0.47%) Sarbanes-Oxley
5 1 (0.23%) ISO 9001
5 1 (0.23%) PMO
5 1 (0.23%) QA
System Software
1 109 (25.53%) Active Directory
2 14 (3.28%) VMware Infrastructure
3 8 (1.87%) Virtual Desktop
4 4 (0.94%) Hyper-V
5 2 (0.47%) Oracle RAC
6 1 (0.23%) Virtual Machines
Systems Management
1 36 (8.43%) Microsoft Intune
2 22 (5.15%) SCCM
3 4 (0.94%) AirWatch
3 4 (0.94%) PaperCut
3 4 (0.94%) Single Sign-On
4 3 (0.70%) Oracle Statspack
4 3 (0.70%) ZENworks
5 2 (0.47%) Data Guard
5 2 (0.47%) Oracle RMAN
6 1 (0.23%) Cisco CUCM
6 1 (0.23%) Control-M
6 1 (0.23%) Jamf Pro
6 1 (0.23%) MobiControl
Vendors
1 149 (34.89%) Microsoft
2 24 (5.62%) Oracle
3 16 (3.75%) FNZ
4 15 (3.51%) SAP
4 15 (3.51%) ServiceNow
4 15 (3.51%) VMware
5 14 (3.28%) Dell
6 13 (3.04%) BT
6 13 (3.04%) Citrix
6 13 (3.04%) iManage
7 11 (2.58%) NEC
8 10 (2.34%) ION Trading
9 9 (2.11%) Apple
9 9 (2.11%) Cisco
10 8 (1.87%) Algorithmics
10 8 (1.87%) IBM
11 7 (1.64%) Veeam
12 6 (1.41%) Databricks
12 6 (1.41%) Google
13 5 (1.17%) Capita