Service Delivery Jobs with Work from Home Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 107 140 170
Rank change year-on-year +33 +30 +32
Permanent jobs citing Service Delivery 914 1,024 1,668
As % of all permanent jobs with a WFH option 2.70% 2.52% 2.34%
As % of the Processes & Methodologies category 2.96% 2.63% 2.41%
Number of salaries quoted 599 719 1,222
10th Percentile £32,500 £29,171 £32,500
25th Percentile £41,250 £41,250 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +0.92%
75th Percentile £67,500 £75,500 £67,500
90th Percentile £80,087 £95,000 £77,500
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
Work from Home

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,838 38,971 69,157
As % of all permanent jobs with a WFH option 91.21% 96.04% 97.04%
Number of salaries quoted 23,338 27,094 41,652
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with a WFH option

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Delivery over the 6 months to 20 May 2024.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (3.28%) Microsoft Exchange
2 27 (2.95%) SharePoint
3 18 (1.97%) Confluence
4 6 (0.66%) Exchange Server 2000
5 5 (0.55%) Appian
5 5 (0.55%) CMS
6 4 (0.44%) Umbraco
7 2 (0.22%) Skype for Business
8 1 (0.11%) Blackberry Enterprise Server
8 1 (0.11%) IBM Domino
Applications
1 44 (4.81%) Microsoft Excel
2 36 (3.94%) Microsoft Office
3 20 (2.19%) Microsoft PowerPoint
4 4 (0.44%) Chatbot
4 4 (0.44%) MS Visio
5 3 (0.33%) Microsoft Project
5 3 (0.33%) Trello
6 2 (0.22%) Spreadsheet
7 1 (0.11%) Solid Edge
Business Applications
1 5 (0.55%) Remedy ITSM
2 4 (0.44%) Dynamics CRM
2 4 (0.44%) Elite 3E
2 4 (0.44%) NEC Housing
2 4 (0.44%) SAP ERP
3 3 (0.33%) NetSuite
3 3 (0.33%) Salesforce CRM
4 2 (0.22%) Oracle EBS
5 1 (0.11%) Primavera
5 1 (0.11%) SAP HR
5 1 (0.11%) SAP Payroll
5 1 (0.11%) SAP WM
Cloud Services
1 150 (16.41%) Azure
1 150 (16.41%) Microsoft 365
2 63 (6.89%) AWS
3 56 (6.13%) Power Platform
4 42 (4.60%) SaaS
5 35 (3.83%) Entra ID
6 31 (3.39%) PowerApps
7 24 (2.63%) Azure DevOps
8 16 (1.75%) Amazon EC2
8 16 (1.75%) Dynamics 365
9 14 (1.53%) Amazon S3
9 14 (1.53%) WhatsApp
10 11 (1.20%) PaaS
11 10 (1.09%) IaaS
11 10 (1.09%) Power Automate
12 9 (0.98%) Cloud Computing
13 7 (0.77%) GCP
14 5 (0.55%) Azure Sentinel
15 4 (0.44%) Azure Storage
15 4 (0.44%) Azure Synapse Analytics
Communications & Networking
1 47 (5.14%) Firewall
2 40 (4.38%) WAN
3 39 (4.27%) LAN
3 39 (4.27%) Wi-Fi
4 23 (2.52%) SD-WAN
5 22 (2.41%) Network Security
6 21 (2.30%) VPN
7 19 (2.08%) Wireless
8 14 (1.53%) DNS
8 14 (1.53%) TCP/IP
8 14 (1.53%) Unified Communications
9 12 (1.31%) Internet
10 11 (1.20%) DHCP
11 8 (0.88%) Remote Desktop
12 7 (0.77%) WLAN
13 5 (0.55%) VLAN
13 5 (0.55%) VoIP
14 4 (0.44%) HTTP
14 4 (0.44%) PBX
14 4 (0.44%) SAN
Database & Business Intelligence
1 56 (6.13%) Relational Database
2 50 (5.47%) SQL Server
3 28 (3.06%) MySQL
4 25 (2.74%) RDBMS
5 24 (2.63%) Power BI
6 10 (1.09%) Azure SQL Database
7 8 (0.88%) DB2
8 6 (0.66%) Data Warehouse
8 6 (0.66%) PostgreSQL
9 5 (0.55%) Amazon RDS
10 4 (0.44%) BusinessObjects
10 4 (0.44%) DTS
10 4 (0.44%) SQL Server Reporting Services
11 3 (0.33%) DBAmp
11 3 (0.33%) GIS
11 3 (0.33%) Ingres
11 3 (0.33%) MongoDB
12 2 (0.22%) NoSQL
12 2 (0.22%) Oracle Database
12 2 (0.22%) Redis
Development Applications
1 32 (3.50%) JIRA
2 10 (1.09%) Git
3 7 (0.77%) Visual Studio
4 6 (0.66%) Team Foundation Server
5 5 (0.55%) Selenium
6 3 (0.33%) Appium
6 3 (0.33%) Cypress.io
6 3 (0.33%) GitLab
6 3 (0.33%) Jenkins
6 3 (0.33%) JMeter
6 3 (0.33%) Postman
6 3 (0.33%) REST Assured
6 3 (0.33%) Serenity BDD
6 3 (0.33%) SpecFlow
7 2 (0.22%) Bitbucket
General
1 372 (40.70%) Social Skills
2 230 (25.16%) Finance
3 119 (13.02%) Public Sector
4 82 (8.97%) Marketing
5 77 (8.42%) Analytical Skills
6 56 (6.13%) Inclusion and Diversity
7 52 (5.69%) Legal
8 31 (3.39%) Law
9 27 (2.95%) Local Government
10 24 (2.63%) Fire and Rescue
10 24 (2.63%) Retail
11 22 (2.41%) Organisational Skills
12 20 (2.19%) Presentation Skills
13 17 (1.86%) Telecoms
14 16 (1.75%) Advertising
15 14 (1.53%) Banking
15 14 (1.53%) Military
16 12 (1.31%) Police
17 11 (1.20%) Documentation Skills
17 11 (1.20%) Influencing Skills
Job Titles
1 109 (11.93%) Service Manager
2 108 (11.82%) Analyst
3 90 (9.85%) Consultant
4 82 (8.97%) IT Manager
5 78 (8.53%) Service Delivery Manager
6 75 (8.21%) Lead
7 74 (8.10%) Delivery Manager
8 67 (7.33%) Developer
9 54 (5.91%) Senior
10 46 (5.03%) IT Support
11 42 (4.60%) Architect
12 37 (4.05%) IT Services Manager
13 34 (3.72%) Service Architect
14 32 (3.50%) Business Manager
14 32 (3.50%) ITSM Architect
15 30 (3.28%) Support Analyst
16 28 (3.06%) Infrastructure Engineer
17 25 (2.74%) Head of IT
18 24 (2.63%) Enterprise Architecture Director
19 22 (2.41%) Support Engineer
Libraries, Frameworks & Software Standards
1 37 (4.05%) .NET
2 18 (1.97%) .NET Framework
3 15 (1.64%) CSS
3 15 (1.64%) HTML
4 12 (1.31%) EDI
5 11 (1.20%) ASP.NET
6 10 (1.09%) .NET Core
7 8 (0.88%) cXML
7 8 (0.88%) EDIFACT
7 8 (0.88%) Middleware
8 6 (0.66%) Flash
9 4 (0.44%) AWS CDK
9 4 (0.44%) Blazor
9 4 (0.44%) Entity Framework
10 3 (0.33%) AngularJS
10 3 (0.33%) ASP.NET MVC
10 3 (0.33%) HTML5 Canvas
10 3 (0.33%) Node.js
10 3 (0.33%) Oracle Fusion
10 3 (0.33%) Playwright
Miscellaneous
1 68 (7.44%) Self-Motivation
2 45 (4.92%) Data Centre
3 37 (4.05%) Management Information System
4 31 (3.39%) Enterprise Software
5 30 (3.28%) Driving Licence
6 23 (2.52%) Product Ownership
7 19 (2.08%) Mainframe
8 17 (1.86%) Low-Code
8 17 (1.86%) Public Cloud
9 13 (1.42%) Onboarding
10 11 (1.20%) CMDB
11 9 (0.98%) Cloud Native
11 9 (0.98%) Housing Association
12 8 (0.88%) Analytical Mindset
12 8 (0.88%) Mobile App
12 8 (0.88%) TRADACOMS
13 7 (0.77%) PMI
14 5 (0.55%) FMCG
14 5 (0.55%) IBM Mainframe
14 5 (0.55%) Virtual Team
Operating Systems
1 130 (14.22%) Windows
2 69 (7.55%) Linux
3 42 (4.60%) Windows 10
4 37 (4.05%) Unix
5 32 (3.50%) Windows Server
6 14 (1.53%) Android
6 14 (1.53%) Mac OS X
7 11 (1.20%) Apple iOS
8 10 (1.09%) Mac OS
9 8 (0.88%) Windows 7
10 7 (0.77%) Windows Server 2016
10 7 (0.77%) Windows Server 2019
11 6 (0.66%) Ubuntu
11 6 (0.66%) Windows Server 2012
12 5 (0.55%) Windows Server 2008
13 4 (0.44%) Red Hat Enterprise Linux
14 2 (0.22%) VMS
14 2 (0.22%) Windows 8
Processes & Methodologies
1 336 (36.76%) ITIL
2 170 (18.60%) Service Management
3 159 (17.40%) ITSM
4 153 (16.74%) Actionable Insight
5 149 (16.30%) Agile
6 141 (15.43%) Customer Service
7 135 (14.77%) Continuous Improvement
8 120 (13.13%) Roadmaps
9 117 (12.80%) Project Management
10 115 (12.58%) Change Management
11 108 (11.82%) Problem-Solving
12 95 (10.39%) Enterprise Architecture
13 92 (10.07%) DevOps
14 88 (9.63%) Stakeholder Management
15 85 (9.30%) Mentoring
16 83 (9.08%) Business Strategy
17 81 (8.86%) Project Delivery
18 77 (8.42%) Incident Management
19 76 (8.32%) Cybersecurity
20 74 (8.10%) Data Architecture
Programming Languages
1 79 (8.64%) SQL
2 36 (3.94%) PowerShell
3 33 (3.61%) C#
4 26 (2.84%) Python
5 25 (2.74%) Java
6 19 (2.08%) COBOL
6 19 (2.08%) JavaScript
7 13 (1.42%) Bash
8 10 (1.09%) T-SQL
9 8 (0.88%) ActionScript
9 8 (0.88%) ActionScript 2.0
10 5 (0.55%) VB
11 4 (0.44%) Kotlin
12 1 (0.11%) C++
12 1 (0.11%) Kusto Query Language
12 1 (0.11%) TypeScript
Qualifications
1 164 (17.94%) Degree
2 136 (14.88%) Security Cleared
3 70 (7.66%) SC Cleared
4 33 (3.61%) CTC Cleared
5 28 (3.06%) ITIL Certification
6 27 (2.95%) PMI Certification
7 24 (2.63%) PMP
8 21 (2.30%) CISSP
8 21 (2.30%) ITIL Foundation Certificate
9 16 (1.75%) AWS Certification
9 16 (1.75%) CISM
10 14 (1.53%) AWS Certified Solutions Architect
10 14 (1.53%) GCIA
10 14 (1.53%) GCIH
10 14 (1.53%) GREM
11 12 (1.31%) APMG
11 12 (1.31%) Computer Science Degree
12 9 (0.98%) Cisco Certification
12 9 (0.98%) DBS Check
13 7 (0.77%) Microsoft Certification
Quality Assurance & Compliance
1 71 (7.77%) SLA
2 32 (3.50%) QA
3 19 (2.08%) ISO/IEC 27001
4 18 (1.97%) GDPR
5 15 (1.64%) Cyber Essentials
6 8 (0.88%) Accessibility
6 8 (0.88%) PMO
7 5 (0.55%) Actionable Recommendations
8 3 (0.33%) HIPAA
9 2 (0.22%) GRC
9 2 (0.22%) ISO 9001
9 2 (0.22%) PCI DSS
9 2 (0.22%) Sarbanes-Oxley
10 1 (0.11%) Cyber Essentials PLUS
10 1 (0.11%) Data Quality
10 1 (0.11%) ISO/IEC 20000
10 1 (0.11%) NIST
System Software
1 72 (7.88%) Active Directory
2 30 (3.28%) VMware Infrastructure
3 10 (1.09%) Hyper-V
4 8 (0.88%) Virtual Desktop
5 7 (0.77%) Virtual Machines
5 7 (0.77%) vSphere
6 6 (0.66%) Firmware
7 5 (0.55%) Docker
8 2 (0.22%) Embedded Firmware
9 1 (0.11%) Veritas Cluster Server
9 1 (0.11%) Virtual Servers
9 1 (0.11%) VMware ESXi
9 1 (0.11%) XenDesktop
Systems Management
1 46 (5.03%) Microsoft Intune
2 16 (1.75%) WSUS
3 12 (1.31%) Kubernetes
4 10 (1.09%) SCCM
5 8 (0.88%) Nessus
6 7 (0.77%) Terraform
7 6 (0.66%) Jamf Pro
8 4 (0.44%) Puppet
9 2 (0.22%) CASB
9 2 (0.22%) Failover Clustering
10 1 (0.11%) Active Directory Federation Services
10 1 (0.11%) Autotask
10 1 (0.11%) McAfee ePO
10 1 (0.11%) Microsoft Clustering
10 1 (0.11%) NetBackup
10 1 (0.11%) OfficeScan
10 1 (0.11%) SCOM
10 1 (0.11%) Single Sign-On
10 1 (0.11%) Trend Micro Deep Security
10 1 (0.11%) vCenter Server
Vendors
1 230 (25.16%) Microsoft
2 69 (7.55%) ServiceNow
3 49 (5.36%) VMware
4 38 (4.16%) Oracle
5 30 (3.28%) Cisco
6 27 (2.95%) Salesforce
7 21 (2.30%) Dell
8 20 (2.19%) SAP
9 19 (2.08%) Unisys
10 18 (1.97%) Apple
10 18 (1.97%) iManage
11 12 (1.31%) Adobe
12 10 (1.09%) Google
12 10 (1.09%) Meraki
13 8 (0.88%) Veeam
14 7 (0.77%) Darktrace
14 7 (0.77%) IBM
14 7 (0.77%) OpenAI
15 6 (0.66%) Citrix
15 6 (0.66%) Draytek