Service Management Jobs in the East of England

Service Management
England > East of England

The table below provides summary statistics for permanent job vacancies advertised in the East of England requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 134 117 115
Rank change year-on-year -17 -2 +10
Permanent jobs citing Service Management 91 97 215
As % of all permanent jobs advertised in the East of England 1.33% 2.08% 2.99%
As % of the Processes & Methodologies category 1.72% 2.20% 3.15%
Number of salaries quoted 59 58 141
10th Percentile £29,000 £28,400 £28,500
25th Percentile £31,250 £30,000 £30,500
Median annual salary (50th Percentile) £37,500 £42,250 £53,000
Median % change year-on-year -11.24% -20.28% +6.69%
75th Percentile £58,750 £60,963 £65,000
90th Percentile £80,000 £67,500 £77,500
England median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -

All Process and Methodology Skills
East of England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the East of England.

Permanent vacancies with a requirement for process or methodology skills 5,297 4,400 6,828
As % of all permanent jobs advertised in the East of England 77.26% 94.28% 95.06%
Number of salaries quoted 3,930 2,002 2,789
10th Percentile £26,000 £26,525 £28,000
25th Percentile £32,875 £38,000 £36,250
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -
75th Percentile £65,000 £67,500 £65,250
90th Percentile £77,500 £80,000 £78,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the East of England

Job postings citing Service Management as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Management in the East of England

Service Management
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Management in the East of England.

Salary trend for Service Management in the East of England

Service Management
Salary Histogram in the East of England

Salary distribution for jobs citing Service Management in the East of England over the 6 months to 12 June 2024.

Salary histogram for Service Management in the East of England

Service Management
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East of England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +19 37 £32,500 +8.33% 6
Hertfordshire -17 19 £50,000 -9.09% 9
Bedfordshire +35 15 £31,000 -8.82%
Essex -5 8 £38,500 -30.88% 3
Norfolk -36 6 £60,000 +20.00% 3
Suffolk -13 5 £50,000 +61.29%
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (9.89%) Microsoft Exchange
2 6 (6.59%) SharePoint
3 2 (2.20%) Skype for Business
Applications
1 24 (26.37%) Microsoft Excel
2 9 (9.89%) MS Visio
3 8 (8.79%) Microsoft PowerPoint
3 8 (8.79%) Microsoft Project
4 7 (7.69%) Microsoft Office
Cloud Services
1 22 (24.18%) Microsoft 365
2 11 (12.09%) Azure
3 5 (5.49%) Power Platform
3 5 (5.49%) SaaS
4 4 (4.40%) OneDrive
5 3 (3.30%) Google Sheets
5 3 (3.30%) WhatsApp
6 2 (2.20%) Azure DevOps
6 2 (2.20%) Entra ID
6 2 (2.20%) IaaS
6 2 (2.20%) Mimecast
6 2 (2.20%) Nutanix
6 2 (2.20%) PaaS
7 1 (1.10%) AWS
7 1 (1.10%) Cloud Computing
7 1 (1.10%) Power Automate
7 1 (1.10%) PowerApps
Communications & Networking
1 9 (9.89%) Firewall
2 5 (5.49%) DHCP
2 5 (5.49%) DNS
3 4 (4.40%) SAN
3 4 (4.40%) TCP/IP
3 4 (4.40%) VPN
4 2 (2.20%) NAS
4 2 (2.20%) Skype
4 2 (2.20%) WebEx
5 1 (1.10%) Cisco ISE
5 1 (1.10%) LAN
5 1 (1.10%) Network Security
5 1 (1.10%) WAN
Database & Business Intelligence
1 5 (5.49%) Power BI
2 4 (4.40%) Geospatial Data
3 3 (3.30%) GIS
4 2 (2.20%) Crystal Reports
4 2 (2.20%) Oracle Database
4 2 (2.20%) Oracle Database 12c
5 1 (1.10%) Data Vault
5 1 (1.10%) RDBMS
5 1 (1.10%) Relational Database
5 1 (1.10%) SQL Server
Development Applications
1 1 (1.10%) JIRA
General
1 47 (51.65%) Social Skills
2 23 (25.27%) Analytical Skills
3 17 (18.68%) Finance
4 10 (10.99%) Agriculture
5 8 (8.79%) French Language
5 8 (8.79%) German Language
5 8 (8.79%) Presentation Skills
5 8 (8.79%) Telecoms
6 5 (5.49%) Organisational Skills
7 3 (3.30%) Back Office
7 3 (3.30%) Influencing Skills
7 3 (3.30%) Law
7 3 (3.30%) Retail
8 2 (2.20%) Aerospace
8 2 (2.20%) Inclusion and Diversity
8 2 (2.20%) Public Sector
9 1 (1.10%) Billing
9 1 (1.10%) Pharmaceutical
Job Titles
1 15 (16.48%) IT Manager
2 14 (15.38%) IT Support
3 12 (13.19%) Lead
4 10 (10.99%) Service Manager
5 9 (9.89%) IT Services Manager
6 8 (8.79%) Analyst
6 8 (8.79%) Project Manager
6 8 (8.79%) Service Design Specialist
6 8 (8.79%) Service Desk Team Leader
6 8 (8.79%) Service Transition Specialist
6 8 (8.79%) Team Leader
6 8 (8.79%) Telecoms Manager
6 8 (8.79%) Telecoms Project Manager
7 7 (7.69%) IT Analyst
8 6 (6.59%) Development Manager
8 6 (6.59%) IT Support Analyst
9 5 (5.49%) Senior
9 5 (5.49%) Support Analyst
10 4 (4.40%) Support Manager
10 4 (4.40%) Technical Manager
Miscellaneous
1 12 (13.19%) Management Information System
2 9 (9.89%) Data Centre
2 9 (9.89%) Virtual Team
3 8 (8.79%) Self-Motivation
4 4 (4.40%) Onboarding
4 4 (4.40%) Smartphone
5 2 (2.20%) Driving Licence
5 2 (2.20%) Hybrid Cloud
5 2 (2.20%) Product Ownership
5 2 (2.20%) Replication
5 2 (2.20%) Team-Oriented Environment
6 1 (1.10%) Public Cloud
6 1 (1.10%) Security Posture
Operating Systems
1 17 (18.68%) Windows
2 8 (8.79%) Windows Server
3 6 (6.59%) Windows 10
4 2 (2.20%) Linux
4 2 (2.20%) Mac OS
4 2 (2.20%) Mac OS X
4 2 (2.20%) Unix
4 2 (2.20%) Windows 7
4 2 (2.20%) Windows Server 2003
4 2 (2.20%) Windows Server 2019
Processes & Methodologies
1 60 (65.93%) ITIL
2 48 (52.75%) ITSM
2 48 (52.75%) Problem-Solving
3 20 (21.98%) Service Delivery
4 17 (18.68%) Incident Management
5 16 (17.58%) Change Management
6 12 (13.19%) Customer Service
7 11 (12.09%) Customer Requirements
7 11 (12.09%) Presales
7 11 (12.09%) Project Management
7 11 (12.09%) Stakeholder Management
7 11 (12.09%) Time Management
8 10 (10.99%) Creative Thinking
9 9 (9.89%) Agile
9 9 (9.89%) Service Design
10 8 (8.79%) Change Control
10 8 (8.79%) Customer Engagement
10 8 (8.79%) Matrix Management
10 8 (8.79%) PRINCE2
10 8 (8.79%) Project Planning
Programming Languages
1 7 (7.69%) SQL
2 5 (5.49%) PowerShell
3 2 (2.20%) PL/SQL
Qualifications
1 23 (25.27%) Degree
2 9 (9.89%) Microsoft Certification
3 8 (8.79%) PRINCE2 Practitioner
4 7 (7.69%) ITIL Certification
5 4 (4.40%) ITIL Foundation Certificate
6 3 (3.30%) Computer Science Degree
7 2 (2.20%) A+ Certification
7 2 (2.20%) Azure Certification
7 2 (2.20%) MCSA
7 2 (2.20%) MCSE
8 1 (1.10%) Master's Degree
8 1 (1.10%) SC Cleared
8 1 (1.10%) Security Cleared
Quality Assurance & Compliance
1 20 (21.98%) SLA
2 6 (6.59%) ISO/IEC 27001
3 4 (4.40%) QA
4 2 (2.20%) GDPR
4 2 (2.20%) ISO/IEC 20000
5 1 (1.10%) GxP
5 1 (1.10%) SOC 2
System Software
1 13 (14.29%) Active Directory
2 6 (6.59%) vSphere
3 5 (5.49%) VMware Infrastructure
4 2 (2.20%) Hyper-V
Systems Management
1 8 (8.79%) SCCM
2 6 (6.59%) Microsoft Intune
3 3 (3.30%) WSUS
4 2 (2.20%) Aspera SmartTrack
4 2 (2.20%) NetCrunch
4 2 (2.20%) SCOM
4 2 (2.20%) Single Sign-On
5 1 (1.10%) Active Directory Federation Services
5 1 (1.10%) DatAdvantage
5 1 (1.10%) QRadar
5 1 (1.10%) Stealthwatch
5 1 (1.10%) Symantec Endpoint Protection
5 1 (1.10%) vCenter Server
Vendors
1 39 (42.86%) Microsoft
2 8 (8.79%) Computacenter
3 7 (7.69%) ServiceNow
3 7 (7.69%) VMware
4 5 (5.49%) Cisco
5 4 (4.40%) Apple
6 3 (3.30%) Google
7 2 (2.20%) Extreme Networks
7 2 (2.20%) F5
7 2 (2.20%) IFS
7 2 (2.20%) Infoblox
7 2 (2.20%) Ivanti
7 2 (2.20%) Juniper
7 2 (2.20%) Oracle
7 2 (2.20%) Palo Alto
7 2 (2.20%) Red Hat
7 2 (2.20%) Snow
7 2 (2.20%) Splunk
7 2 (2.20%) Veeam
8 1 (1.10%) Qualys