3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £40,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 482 687 822
Rank change year-on-year +205 +135 -243
Permanent jobs requiring a 3rd Line Support 422 208 386
As % of all permanent jobs advertised in England 0.44% 0.25% 0.27%
As % of the Job Titles category 0.47% 0.28% 0.28%
Number of salaries quoted 388 195 363
10th Percentile £31,250 £32,500 £31,250
25th Percentile £33,938 £35,563 £34,500
Median annual salary (50th Percentile) £40,000 £40,500 £42,500
Median % change year-on-year -1.23% -4.71% +6.25%
75th Percentile £45,000 £49,375 £50,000
90th Percentile £52,500 £57,500 £57,500
UK median annual salary £40,000 £40,942 £42,000
% change year-on-year -2.30% -2.52% +5.00%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,431 74,847 138,483
% of permanent jobs with a recognized job title 94.61% 91.19% 95.86%
Number of salaries quoted 65,915 49,353 75,297
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,713 £60,000
Median % change year-on-year -13.53% +1.19% +9.09%
75th Percentile £70,000 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 12 June 2024.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +63 161 £37,500 -6.25% 5
North of England +41 82 £36,000 -15.29% 12
Midlands +6 65 £40,000 +7.38% 10
West Midlands +19 45 £37,500 +0.67% 9
South West -3 45 £43,750 +20.69% 2
London +93 41 £52,000 +5.58% 3
Yorkshire +76 33 £40,000 -10.11% 5
North East +10 31 £32,500 -5.11% 6
East of England +3 28 £41,250 +3.77% 6
East Midlands -15 20 £46,250 +1.09% 1
North West -30 18 £35,000 -17.65% 1
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 June 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 240 (56.87%) Windows
2 232 (54.98%) Microsoft
3 227 (53.79%) Microsoft 365
4 203 (48.10%) Azure
5 189 (44.79%) Active Directory
6 174 (41.23%) Firewall
7 161 (38.15%) VMware
8 156 (36.97%) Windows Server
9 131 (31.04%) VMware Infrastructure
10 130 (30.81%) Hyper-V
11 125 (29.62%) Microsoft Exchange
12 118 (27.96%) Social Skills
13 106 (25.12%) ITIL
14 98 (23.22%) SharePoint
15 88 (20.85%) Citrix
16 87 (20.62%) Microsoft Intune
17 81 (19.19%) DNS
18 80 (18.96%) SQL
19 76 (18.01%) SQL Server
19 76 (18.01%) Veeam
20 72 (17.06%) Problem-Solving
21 70 (16.59%) Cisco
22 64 (15.17%) DHCP
23 63 (14.93%) WAN
23 63 (14.93%) SAN
24 62 (14.69%) Microsoft Certification
25 57 (13.51%) Degree
26 50 (11.85%) PowerShell
26 50 (11.85%) LAN
27 47 (11.14%) TCP/IP

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 125 (29.62%) Microsoft Exchange
2 98 (23.22%) SharePoint
3 11 (2.61%) IIS
4 6 (1.42%) Exchange Server 2000
4 6 (1.42%) Exchange Server 2010
5 5 (1.18%) Exchange Server 2007
6 4 (0.95%) Exchange Server 2013
7 2 (0.47%) WordPress
Applications
1 40 (9.48%) Microsoft Office
2 19 (4.50%) Microsoft Excel
3 1 (0.24%) MS Visio
Business Applications
1 7 (1.66%) Fidessa
2 1 (0.24%) Dynamics CRM
Cloud Services
1 227 (53.79%) Microsoft 365
2 203 (48.10%) Azure
3 47 (11.14%) Entra ID
4 28 (6.64%) OneDrive
5 22 (5.21%) IaaS
6 20 (4.74%) AWS
7 18 (4.27%) SaaS
8 13 (3.08%) PaaS
8 13 (3.08%) Power Platform
9 11 (2.61%) Azure Sentinel
10 10 (2.37%) Google Workspace
11 8 (1.90%) Mimecast
12 4 (0.95%) Azure Stack
12 4 (0.95%) Nutanix
13 2 (0.47%) Amazon S3
13 2 (0.47%) Azure Cosmos DB
13 2 (0.47%) Azure Monitor
13 2 (0.47%) GCP
13 2 (0.47%) OpenDNS
14 1 (0.24%) Azure Storage
Communications & Networking
1 174 (41.23%) Firewall
2 81 (19.19%) DNS
3 64 (15.17%) DHCP
4 63 (14.93%) SAN
4 63 (14.93%) WAN
5 50 (11.85%) LAN
6 47 (11.14%) TCP/IP
6 47 (11.14%) VPN
7 41 (9.72%) Wi-Fi
8 31 (7.35%) VLAN
9 29 (6.87%) Wireless
10 18 (4.27%) Remote Desktop
11 17 (4.03%) VoIP
12 15 (3.55%) SD-WAN
13 14 (3.32%) WLAN
14 12 (2.84%) FTP
14 12 (2.84%) IPsec
14 12 (2.84%) OSPF
15 11 (2.61%) HSRP
16 10 (2.37%) Cisco ISE
Database & Business Intelligence
1 76 (18.01%) SQL Server
2 32 (7.58%) Amazon RDS
3 2 (0.47%) MariaDB
3 2 (0.47%) MySQL
3 2 (0.47%) Power BI
4 1 (0.24%) SQL Server Integration Services
Development Applications
1 2 (0.47%) Hudson
1 2 (0.47%) JIRA
2 1 (0.24%) MSI
General
1 118 (27.96%) Social Skills
2 40 (9.48%) Analytical Skills
3 21 (4.98%) Documentation Skills
3 21 (4.98%) Law
4 19 (4.50%) Finance
5 16 (3.79%) Organisational Skills
6 12 (2.84%) Inclusion and Diversity
7 11 (2.61%) Banking
7 11 (2.61%) Telecoms
8 9 (2.13%) Games
9 6 (1.42%) Public Sector
10 5 (1.18%) Legal
10 5 (1.18%) Manufacturing
11 4 (0.95%) Pharmaceutical
12 3 (0.71%) Retail
13 1 (0.24%) Electronics
13 1 (0.24%) Marketing
13 1 (0.24%) Social Science
Libraries, Frameworks & Software Standards
1 9 (2.13%) 802.1X
2 7 (1.66%) FIX Protocol
3 2 (0.47%) LAMP
3 2 (0.47%) SAML
3 2 (0.47%) V-Ray
Miscellaneous
1 35 (8.29%) Driving Licence
2 33 (7.82%) Replication
3 23 (5.45%) Enterprise Storage
4 18 (4.27%) Clustering
4 18 (4.27%) Self-Motivation
5 16 (3.79%) Client/Server
6 15 (3.55%) Management Information System
7 8 (1.90%) Data Centre
8 7 (1.66%) Eurex
8 7 (1.66%) iPad
9 6 (1.42%) Security Operations Centre
10 5 (1.18%) Low-Code
11 4 (0.95%) Private Cloud
11 4 (0.95%) Video Conferencing
12 2 (0.47%) Hybrid Cloud
12 2 (0.47%) PKI
12 2 (0.47%) Smartphone
12 2 (0.47%) Team-Oriented Environment
13 1 (0.24%) Onboarding
13 1 (0.24%) Security Posture
Operating Systems
1 240 (56.87%) Windows
2 156 (36.97%) Windows Server
3 47 (11.14%) Windows 10
4 31 (7.35%) Windows Server 2016
5 30 (7.11%) Linux
6 18 (4.27%) Windows 7
6 18 (4.27%) Windows 8
6 18 (4.27%) Windows Server 2012
6 18 (4.27%) Windows Server 2019
7 9 (2.13%) Mac OS
7 9 (2.13%) Ubuntu
8 8 (1.90%) Unix
9 7 (1.66%) CentOS
9 7 (1.66%) Solaris
10 6 (1.42%) Android
10 6 (1.42%) Apple iOS
10 6 (1.42%) Windows Server 2008
11 5 (1.18%) Mac OS X
12 4 (0.95%) Windows XP
13 2 (0.47%) Debian
Processes & Methodologies
1 106 (25.12%) ITIL
2 72 (17.06%) Problem-Solving
3 47 (11.14%) Customer Service
4 40 (9.48%) Incident Management
4 40 (9.48%) Infrastructure Engineering
5 33 (7.82%) Cybersecurity
6 24 (5.69%) Migration
7 21 (4.98%) Mentoring
7 21 (4.98%) Remote Monitoring and Management
7 21 (4.98%) Service Management
8 19 (4.50%) Project Management
8 19 (4.50%) Root Cause Analysis
9 18 (4.27%) Problem Management
10 17 (4.03%) Project Delivery
11 15 (3.55%) Change Control
11 15 (3.55%) Proactive Maintenance
12 14 (3.32%) Change Management
12 14 (3.32%) Multi-Factor Authentication
12 14 (3.32%) Process Improvement
13 13 (3.08%) Desktop Virtualisation
Programming Languages
1 80 (18.96%) SQL
2 50 (11.85%) PowerShell
3 7 (1.66%) Bash
3 7 (1.66%) JavaScript
3 7 (1.66%) Perl
3 7 (1.66%) Python
3 7 (1.66%) Ruby
4 2 (0.47%) C#
5 1 (0.24%) PL/SQL
5 1 (0.24%) T-SQL
Qualifications
1 62 (14.69%) Microsoft Certification
2 57 (13.51%) Degree
3 44 (10.43%) Cisco Certification
4 29 (6.87%) Security Cleared
5 27 (6.40%) MCSE
6 26 (6.16%) Azure Certification
7 25 (5.92%) CCNP
8 23 (5.45%) CCNA
9 19 (4.50%) SC Cleared
10 10 (2.37%) DBS Check
10 10 (2.37%) MCP
10 10 (2.37%) MCSA
11 7 (1.66%) ITIL Foundation Certificate
11 7 (1.66%) VMware Certified Professional (VCP)
12 5 (1.18%) DV Cleared
13 4 (0.95%) Network+ Certification
14 3 (0.71%) Computer Science Degree
15 2 (0.47%) CompTIA Security+
15 2 (0.47%) ITIL Certification
16 1 (0.24%) CWNA
Quality Assurance & Compliance
1 7 (1.66%) SLA
2 5 (1.18%) QA
3 4 (0.95%) Cyber Essentials
3 4 (0.95%) ISO/IEC 27001
4 3 (0.71%) GDPR
5 2 (0.47%) NIST
5 2 (0.47%) PCI DSS
6 1 (0.24%) Cyber Essentials PLUS
6 1 (0.24%) GxP
System Software
1 189 (44.79%) Active Directory
2 131 (31.04%) VMware Infrastructure
3 130 (30.81%) Hyper-V
4 20 (4.74%) VMware ESXi
5 19 (4.50%) XenApp
6 17 (4.03%) XenDesktop
7 16 (3.79%) Terminal Services
8 15 (3.55%) Virtual Desktop
8 15 (3.55%) vSphere
9 14 (3.32%) VirtualBox
10 13 (3.08%) Virtual Machines
11 7 (1.66%) Firmware
12 4 (0.95%) Citrix Hypervisor
13 2 (0.47%) Docker
13 2 (0.47%) pfSense
13 2 (0.47%) Virtual Servers
14 1 (0.24%) DFS Replication
14 1 (0.24%) NFS
14 1 (0.24%) Xen
Systems Management
1 87 (20.62%) Microsoft Intune
2 36 (8.53%) SCCM
3 14 (3.32%) Microsoft Clustering
3 14 (3.32%) SCOM
4 8 (1.90%) Active Directory Federation Services
5 7 (1.66%) Autotask
5 7 (1.66%) Jamf Pro
5 7 (1.66%) NetBackup
6 3 (0.71%) FortiGate
6 3 (0.71%) vCenter Server
6 3 (0.71%) ZENworks
7 2 (0.47%) Backup Exec
7 2 (0.47%) Dell DRAC
7 2 (0.47%) Failover Clustering
7 2 (0.47%) Microsoft Data Protection Manager
7 2 (0.47%) SCDPM
7 2 (0.47%) Single Sign-On
7 2 (0.47%) Terraform
8 1 (0.24%) OPNET
8 1 (0.24%) WSUS
Vendors
1 232 (54.98%) Microsoft
2 161 (38.15%) VMware
3 88 (20.85%) Citrix
4 76 (18.01%) Veeam
5 70 (16.59%) Cisco
6 33 (7.82%) HP
7 26 (6.16%) Sophos
8 19 (4.50%) Datto
9 18 (4.27%) Dell
10 14 (3.32%) Meraki
10 14 (3.32%) WatchGuard
11 13 (3.08%) Juniper
12 12 (2.84%) Draytek
13 9 (2.13%) F5
14 8 (1.90%) SolarWinds
15 7 (1.66%) ION Trading
15 7 (1.66%) Oracle
15 7 (1.66%) Patsystems
15 7 (1.66%) Red Hat
15 7 (1.66%) Trayport