Help Desk Analyst Jobs in England

Help Desk Analyst
UK > England

The median Help Desk Analyst salary in England is £26,500 per year, according to job vacancies posted during the 6 months leading to 13 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 Jun 2024
Same period 2023 Same period 2022
Rank 744 798 1094
Rank change year-on-year +54 +296 -273
Permanent jobs requiring a Help Desk Analyst 119 96 92
As % of all permanent jobs advertised in England 0.12% 0.12% 0.064%
As % of the Job Titles category 0.13% 0.13% 0.066%
Number of salaries quoted 105 77 82
10th Percentile £20,500 £21,250 £21,250
25th Percentile £22,000 £22,750 £25,000
Median annual salary (50th Percentile) £26,500 £27,500 £26,550
Median % change year-on-year -3.64% +3.58% +6.20%
75th Percentile £29,500 £33,750 £31,938
90th Percentile £33,250 £37,700 £38,750
UK median annual salary £26,500 £27,250 £26,000
% change year-on-year -2.75% +4.81% +4.00%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,431 74,847 138,483
% of permanent jobs with a recognized job title 94.61% 91.19% 95.86%
Number of salaries quoted 65,915 49,353 75,297
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,713 £60,000
Median % change year-on-year -13.53% +1.19% +9.09%
75th Percentile £70,000 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Analyst in England.

Salary trend for Help Desk Analyst in England

Help Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Help Desk Analyst in England over the 6 months to 13 June 2024.

Salary histogram for Help Desk Analyst in England

Help Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 13 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -15 40 £24,000 -4.00% 2
Midlands -26 31 £26,500 -10.17%
West Midlands +1 27 £23,000 -28.13%
London +88 18 £29,750 -8.46%
North of England +21 16 £21,000 -14.29% 3
East of England -11 11 £27,500 +5.77% 3
North West -16 9 £21,000 -6.67% 1
Yorkshire +67 4 £21,000 -16.00% 1
East Midlands -29 4 £26,500 -1.85%
North East -15 3 £26,500 -3.64% 1
South West -43 3 £23,500 +3.30%
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 13 June 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Analyst in the job title.

1 70 (58.82%) Windows
2 69 (57.98%) Microsoft
3 61 (51.26%) Customer Service
4 60 (50.42%) Active Directory
5 53 (44.54%) Microsoft 365
6 47 (39.50%) Social Skills
6 47 (39.50%) Problem-Solving
7 38 (31.93%) Windows 10
8 32 (26.89%) Finance
8 32 (26.89%) Microsoft Office
9 26 (21.85%) Retail
9 26 (21.85%) SLA
10 25 (21.01%) SharePoint
11 23 (19.33%) Continuous Improvement
11 23 (19.33%) Windows Server
11 23 (19.33%) LAN
11 23 (19.33%) WAN
11 23 (19.33%) Asset Management
11 23 (19.33%) Wi-Fi
12 21 (17.65%) ERP
13 20 (16.81%) DNS
13 20 (16.81%) Firewall
14 18 (15.13%) DHCP
15 16 (13.45%) Analytical Skills
16 15 (12.61%) Mentoring
16 15 (12.61%) Security Cleared
17 14 (11.76%) Azure
18 13 (10.92%) Windows Server 2012
18 13 (10.92%) Entra ID
19 12 (10.08%) Windows 7

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (21.01%) SharePoint
2 7 (5.88%) Microsoft Exchange
3 1 (0.84%) IIS
Applications
1 32 (26.89%) Microsoft Office
2 8 (6.72%) Microsoft Excel
3 1 (0.84%) Microsoft PowerPoint
Business Applications
1 2 (1.68%) assyst
Cloud Services
1 53 (44.54%) Microsoft 365
2 14 (11.76%) Azure
3 13 (10.92%) Entra ID
4 9 (7.56%) OneDrive
5 7 (5.88%) AWS
6 4 (3.36%) WhatsApp
7 2 (1.68%) Mimecast
8 1 (0.84%) Cloud Computing
Communications & Networking
1 23 (19.33%) LAN
1 23 (19.33%) WAN
1 23 (19.33%) Wi-Fi
2 20 (16.81%) DNS
2 20 (16.81%) Firewall
3 18 (15.13%) DHCP
4 12 (10.08%) Wireless
5 11 (9.24%) VLAN
6 9 (7.56%) Internet
7 5 (4.20%) Structured Cabling
8 4 (3.36%) TCP/IP
9 2 (1.68%) Remote Desktop
9 2 (1.68%) VPN
General
1 47 (39.50%) Social Skills
2 32 (26.89%) Finance
3 26 (21.85%) Retail
4 16 (13.45%) Analytical Skills
5 7 (5.88%) Manufacturing
6 4 (3.36%) Law
7 3 (2.52%) Billing
7 3 (2.52%) Organisational Skills
8 2 (1.68%) French Language
9 1 (0.84%) Italian Language
Miscellaneous
1 12 (10.08%) Self-Motivation
2 3 (2.52%) iPad
2 3 (2.52%) iPhone
3 2 (1.68%) CCTV
4 1 (0.84%) Fat Client
4 1 (0.84%) Thin Client
Operating Systems
1 70 (58.82%) Windows
2 38 (31.93%) Windows 10
3 23 (19.33%) Windows Server
4 13 (10.92%) Windows Server 2012
5 12 (10.08%) Windows 7
6 11 (9.24%) Windows 8
7 10 (8.40%) Mac OS
8 6 (5.04%) Apple iOS
8 6 (5.04%) Windows Server 2019
9 2 (1.68%) Linux
Processes & Methodologies
1 61 (51.26%) Customer Service
2 47 (39.50%) Problem-Solving
3 23 (19.33%) Asset Management
3 23 (19.33%) Continuous Improvement
4 21 (17.65%) ERP
5 15 (12.61%) Mentoring
6 11 (9.24%) Hardware Maintenance
7 10 (8.40%) Critical Thinking
7 10 (8.40%) Data Protection
8 9 (7.56%) Gamification
9 8 (6.72%) Service Delivery
10 7 (5.88%) Change Management
11 6 (5.04%) Customer Requirements
11 6 (5.04%) ITIL
12 5 (4.20%) Data Loss Prevention
12 5 (4.20%) Mobile Device Management
13 4 (3.36%) Incident Management
13 4 (3.36%) Security Monitoring
14 3 (2.52%) CRM
14 3 (2.52%) Logistics
Programming Languages
1 4 (3.36%) SQL
Qualifications
1 15 (12.61%) Security Cleared
2 9 (7.56%) Degree
3 6 (5.04%) MCP
3 6 (5.04%) Microsoft Certification
4 5 (4.20%) AWS Certification
5 4 (3.36%) HND
5 4 (3.36%) MCTS
6 2 (1.68%) A+ Certification
6 2 (1.68%) Master's Degree
7 1 (0.84%) DV Cleared
7 1 (0.84%) NVQ Level 3
Quality Assurance & Compliance
1 26 (21.85%) SLA
2 2 (1.68%) GDPR
3 1 (0.84%) Cyber Essentials
3 1 (0.84%) Cyber Essentials PLUS
System Software
1 60 (50.42%) Active Directory
2 5 (4.20%) Virtual Desktop
3 4 (3.36%) Hyper-V
3 4 (3.36%) VMware Infrastructure
4 1 (0.84%) XenApp
4 1 (0.84%) XenDesktop
Systems Management
1 3 (2.52%) Microsoft Intune
Vendors
1 69 (57.98%) Microsoft
2 12 (10.08%) WatchGuard
3 10 (8.40%) VMware
4 6 (5.04%) Citrix
5 5 (4.20%) Adobe
5 5 (4.20%) Apple
5 5 (4.20%) Avaya
6 2 (1.68%) Cisco
6 2 (1.68%) ServiceNow
7 1 (0.84%) Ivanti
7 1 (0.84%) TOWER Software