2nd Line Support Analyst Jobs in the South East

Second Line Support Analyst
England > South East

The median Second Line Support Analyst salary in the South East is £30,750 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 369 362 427
Rank change year-on-year -7 +65 -74
Permanent jobs requiring a 2nd Line Support Analyst 18 35 62
As % of all permanent jobs advertised in the South East 0.11% 0.25% 0.31%
As % of the Job Titles category 0.11% 0.27% 0.32%
Number of salaries quoted 11 33 48
10th Percentile - £27,171 £23,000
25th Percentile £26,250 £29,750 £25,750
Median annual salary (50th Percentile) £30,750 £31,000 £27,500
Median % change year-on-year -0.81% +12.73% -14.06%
75th Percentile £33,250 £33,750 £30,469
90th Percentile £38,750 £37,250 £33,500
England median annual salary £34,500 £31,500 £30,000
% change year-on-year +9.52% +5.00% +7.14%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 16,055 12,785 19,557
% of permanent jobs with a recognized job title 94.06% 90.25% 96.43%
Number of salaries quoted 11,471 8,062 12,402
10th Percentile £27,500 £29,750 £30,000
25th Percentile £36,250 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £52,550 £60,800 £60,000
% change year-on-year -13.57% +1.33% +9.09%

2nd Line Support Analyst
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the South East.

Salary trend for 2nd Line Support Analyst in the South East

2nd Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +15 12 £30,500 -1.61% 4
Berkshire +22 5 £27,500 -11.29%
East Sussex +20 5 - -
Oxfordshire +5 5 £31,500 +1.61% 1
Buckinghamshire -17 2 £37,500 +19.05% 3
Kent -20 1 £31,000 +1.64%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 23 May 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support Analyst in the job title.

1 14 (77.78%) Active Directory
1 14 (77.78%) Windows
2 13 (72.22%) Customer Service
2 13 (72.22%) Microsoft 365
3 12 (66.67%) Microsoft
4 11 (61.11%) Social Skills
5 9 (50.00%) Problem-Solving
5 9 (50.00%) Azure
6 7 (38.89%) DHCP
6 7 (38.89%) DNS
6 7 (38.89%) Firewall
6 7 (38.89%) Windows Server 2019
7 6 (33.33%) Virtual Desktop
7 6 (33.33%) OneDrive
7 6 (33.33%) Entra ID
7 6 (33.33%) Citrix
7 6 (33.33%) Microsoft Office
7 6 (33.33%) Apple iOS
7 6 (33.33%) Service Delivery
7 6 (33.33%) Change Management
8 5 (27.78%) VLAN
8 5 (27.78%) AWS
8 5 (27.78%) Microsoft Exchange
8 5 (27.78%) Adobe
8 5 (27.78%) Avaya
8 5 (27.78%) Mobile Device Management
8 5 (27.78%) Structured Cabling
8 5 (27.78%) Data Loss Prevention
8 5 (27.78%) AWS Certification
8 5 (27.78%) Documentation Skills

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (27.78%) Microsoft Exchange
2 3 (16.67%) SharePoint
Applications
1 6 (33.33%) Microsoft Office
Cloud Services
1 13 (72.22%) Microsoft 365
2 9 (50.00%) Azure
3 6 (33.33%) Entra ID
3 6 (33.33%) OneDrive
4 5 (27.78%) AWS
5 2 (11.11%) Power Platform
Communications & Networking
1 7 (38.89%) DHCP
1 7 (38.89%) DNS
1 7 (38.89%) Firewall
2 5 (27.78%) Structured Cabling
2 5 (27.78%) VLAN
3 2 (11.11%) Internet
3 2 (11.11%) Intranet
3 2 (11.11%) VPN
3 2 (11.11%) Wireless
4 1 (5.56%) Cisco ASA
4 1 (5.56%) LAN
4 1 (5.56%) WAN
Database & Business Intelligence
1 2 (11.11%) Power BI
1 2 (11.11%) SQL Server
2 1 (5.56%) Amazon RDS
Development Applications
1 2 (11.11%) JIRA
General
1 11 (61.11%) Social Skills
2 5 (27.78%) Documentation Skills
3 4 (22.22%) Manufacturing
4 2 (11.11%) Public Sector
5 1 (5.56%) Law
5 1 (5.56%) Legal
Miscellaneous
1 2 (11.11%) Cyber Threat
1 2 (11.11%) Self-Motivation
2 1 (5.56%) CMDB
2 1 (5.56%) Smartphone
2 1 (5.56%) Video Conferencing
Operating Systems
1 14 (77.78%) Windows
2 7 (38.89%) Windows Server 2019
3 6 (33.33%) Apple iOS
4 5 (27.78%) Windows Server
5 3 (16.67%) Windows Server 2016
6 2 (11.11%) Windows 10
7 1 (5.56%) Android
7 1 (5.56%) Windows 7
7 1 (5.56%) Windows Server 2012
Processes & Methodologies
1 13 (72.22%) Customer Service
2 9 (50.00%) Problem-Solving
3 6 (33.33%) Change Management
3 6 (33.33%) Service Delivery
4 5 (27.78%) Data Loss Prevention
4 5 (27.78%) Mobile Device Management
5 4 (22.22%) ITIL
6 2 (11.11%) Business Intelligence
6 2 (11.11%) ERP
6 2 (11.11%) ITSM
6 2 (11.11%) Patch Management
6 2 (11.11%) Software Deployment
7 1 (5.56%) Antivirus Management
7 1 (5.56%) Asset Management
7 1 (5.56%) Customer Experience
7 1 (5.56%) Email Management
7 1 (5.56%) Logistics
7 1 (5.56%) Server Management
7 1 (5.56%) Software Asset Management
7 1 (5.56%) Software Testing
Programming Languages
1 4 (22.22%) SQL
2 1 (5.56%) PowerShell
Qualifications
1 5 (27.78%) AWS Certification
2 3 (16.67%) A+ Certification
2 3 (16.67%) Degree
2 3 (16.67%) DV Cleared
2 3 (16.67%) Microsoft Certification
2 3 (16.67%) Network+ Certification
2 3 (16.67%) Security Cleared
Quality Assurance & Compliance
1 3 (16.67%) SLA
System Software
1 14 (77.78%) Active Directory
2 6 (33.33%) Virtual Desktop
3 2 (11.11%) VMware Infrastructure
4 1 (5.56%) Hyper-V
Systems Management
1 3 (16.67%) WSUS
2 1 (5.56%) Microsoft Intune
2 1 (5.56%) SCCM
Vendors
1 12 (66.67%) Microsoft
2 6 (33.33%) Citrix
3 5 (27.78%) Adobe
3 5 (27.78%) Avaya
4 3 (16.67%) HP
4 3 (16.67%) ServiceNow
5 2 (11.11%) VMware
6 1 (5.56%) Apple
6 1 (5.56%) Cisco
6 1 (5.56%) Salesforce