ITSM Jobs in the South East

IT Service Management (ITSM)
England > South East

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 5 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 Jun 2024
Same period 2023 Same period 2022
Rank 214 167 268
Rank change year-on-year -47 +101 +2
Permanent jobs citing ITSM 212 265 261
As % of all permanent jobs advertised in the South East 1.17% 1.95% 1.25%
As % of the Processes & Methodologies category 1.42% 2.07% 1.32%
Number of salaries quoted 144 172 166
10th Percentile £29,000 £27,630 £27,750
25th Percentile £34,875 £32,500 £33,125
Median annual salary (50th Percentile) £51,000 £52,250 £47,500
Median % change year-on-year -2.39% +10.00% -9.52%
75th Percentile £60,000 £63,750 £63,750
90th Percentile £65,000 £69,475 £68,125
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
South East

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,977 12,794 19,822
As % of all permanent jobs advertised in the South East 82.78% 94.38% 94.68%
Number of salaries quoted 10,236 7,606 11,856
10th Percentile £27,750 £30,563 £31,250
25th Percentile £37,250 £41,250 £41,250
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

3-month moving average salary quoted in jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

Salary distribution for jobs citing ITSM in the South East over the 6 months to 5 June 2024.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 5 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -1 117 £52,500 +23.53% 16
Berkshire +12 72 £52,500 +23.53% 7
Kent -25 29 £30,000 -45.45%
Surrey -9 28 £60,000 - 6
Buckinghamshire -11 23 £35,000 -23.50% 6
Oxfordshire +7 22 £32,500 -23.53% 3
Hampshire -32 20 £47,500 +5.56% 20
West Sussex -6 9 £60,000 -7.69% 1
Middlesex -15 5 £60,000 +6.90% 1
East Sussex +7 4 £23,463 -44.34%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (10.85%) Microsoft Exchange
2 20 (9.43%) SharePoint
3 14 (6.60%) Oracle Service Bus
3 14 (6.60%) WebLogic
4 11 (5.19%) CMS
5 2 (0.94%) Confluence
5 2 (0.94%) SAS
Applications
1 37 (17.45%) Microsoft Office
2 27 (12.74%) Microsoft Excel
3 14 (6.60%) MS Visio
4 10 (4.72%) Microsoft PowerPoint
Business Applications
1 21 (9.91%) Remedy ITSM
2 4 (1.89%) SAP IS-U
Cloud Services
1 41 (19.34%) Microsoft 365
2 26 (12.26%) Azure
3 19 (8.96%) Entra ID
4 12 (5.66%) Power Platform
5 11 (5.19%) OneDrive
6 4 (1.89%) SaaS
6 4 (1.89%) WhatsApp
7 3 (1.42%) OpenShift
8 2 (0.94%) Cloud Computing
9 1 (0.47%) AWS
Communications & Networking
1 18 (8.49%) TCP/IP
2 13 (6.13%) SNMP
2 13 (6.13%) SSH
3 7 (3.30%) DNS
4 6 (2.83%) Wi-Fi
5 5 (2.36%) Firewall
5 5 (2.36%) SAN
6 4 (1.89%) VoIP
6 4 (1.89%) WLAN
7 2 (0.94%) Intrusion Detection
7 2 (0.94%) LAN
7 2 (0.94%) SD-WAN
8 1 (0.47%) Cisco ASA
8 1 (0.47%) Cisco Firepower
8 1 (0.47%) Cisco ISE
8 1 (0.47%) HSRP
8 1 (0.47%) IPsec
8 1 (0.47%) NetScaler
8 1 (0.47%) Remote Desktop
8 1 (0.47%) Wireless
Database & Business Intelligence
1 17 (8.02%) MySQL
2 14 (6.60%) Oracle Database
2 14 (6.60%) Oracle Database 10g
2 14 (6.60%) Oracle Database 11g
2 14 (6.60%) VLDB
3 13 (6.13%) Relational Database
4 11 (5.19%) Power BI
5 9 (4.25%) Amazon RDS
6 4 (1.89%) SQL Server
7 3 (1.42%) SAP HANA
8 1 (0.47%) Geospatial Data
Development Applications
1 13 (6.13%) Eclipse
2 7 (3.30%) AdminStudio
2 7 (3.30%) InstallShield
2 7 (3.30%) MSI
3 1 (0.47%) JIRA
General
1 77 (36.32%) Social Skills
2 41 (19.34%) Analytical Skills
3 23 (10.85%) Finance
4 21 (9.91%) Public Sector
5 15 (7.08%) Legal
6 14 (6.60%) Inclusion and Diversity
7 9 (4.25%) Manufacturing
8 7 (3.30%) Organisational Skills
8 7 (3.30%) Presentation Skills
9 6 (2.83%) Influencing Skills
10 5 (2.36%) Marketing
10 5 (2.36%) Retail
11 4 (1.89%) Advertising
11 4 (1.89%) Aerospace
11 4 (1.89%) Billing
11 4 (1.89%) Pharmaceutical
12 3 (1.42%) Aviation
12 3 (1.42%) Documentation Skills
13 2 (0.94%) Local Government
13 2 (0.94%) Telecoms
Job Titles
1 54 (25.47%) Analyst
2 30 (14.15%) Service Manager
3 28 (13.21%) ITSM Analyst
4 22 (10.38%) Delivery Manager
4 22 (10.38%) Service Delivery Manager
5 21 (9.91%) Senior
5 21 (9.91%) Support Engineer
6 19 (8.96%) Administrator
7 18 (8.49%) ServiceNow Administrator
8 17 (8.02%) IT Support
9 16 (7.55%) Support Analyst
10 14 (6.60%) Applications Support
10 14 (6.60%) Applications Support Analyst
10 14 (6.60%) Change Analyst
10 14 (6.60%) Oracle Analyst
10 14 (6.60%) Oracle Support Analyst
10 14 (6.60%) SQL Analyst
10 14 (6.60%) SQL Support Analyst
11 13 (6.13%) Senior Technical Engineer
11 13 (6.13%) Senior Technical Support Engineer
Libraries, Frameworks & Software Standards
1 21 (9.91%) CSS
1 21 (9.91%) HTML
2 19 (8.96%) AngularJS
2 19 (8.96%) Web Services
3 17 (8.02%) XML
4 13 (6.13%) Ajax
4 13 (6.13%) JDBC
4 13 (6.13%) ODBC
4 13 (6.13%) REST
4 13 (6.13%) SOAP
4 13 (6.13%) XHTML
5 6 (2.83%) Twitter Bootstrap
6 4 (1.89%) JSON
6 4 (1.89%) LDAP
7 2 (0.94%) EDI
8 1 (0.47%) Middleware
Miscellaneous
1 22 (10.38%) CMDB
2 16 (7.55%) Self-Motivation
3 13 (6.13%) Onboarding
4 12 (5.66%) Product Ownership
5 11 (5.19%) Digital Signage
5 11 (5.19%) Smartphone
6 7 (3.30%) Shadow IT
7 6 (2.83%) Management Information System
8 4 (1.89%) EMC VNX
9 3 (1.42%) Data Centre
10 2 (0.94%) Grid Computing
10 2 (0.94%) Legacy Systems
10 2 (0.94%) SystemC
11 1 (0.47%) Clustering
11 1 (0.47%) Driving Licence
11 1 (0.47%) IoT
11 1 (0.47%) Private Cloud
11 1 (0.47%) Public Cloud
11 1 (0.47%) Security Operations Centre
11 1 (0.47%) Video Conferencing
Operating Systems
1 64 (30.19%) Windows
2 35 (16.51%) Linux
3 29 (13.68%) Unix
4 23 (10.85%) Windows 10
5 17 (8.02%) Windows Server
6 14 (6.60%) Solaris
7 12 (5.66%) Android
7 12 (5.66%) Apple iOS
8 8 (3.77%) Windows 7
9 4 (1.89%) CentOS
9 4 (1.89%) Mac OS
9 4 (1.89%) Rocky
10 3 (1.42%) Windows Server 2016
10 3 (1.42%) Windows Server 2019
11 2 (0.94%) Windows Server 2012
12 1 (0.47%) Windows 8
12 1 (0.47%) Windows Server 2008
Processes & Methodologies
1 120 (56.60%) Service Management
2 109 (51.42%) ITIL
3 57 (26.89%) Service Delivery
4 55 (25.94%) Customer Service
5 32 (15.09%) Incident Management
6 30 (14.15%) Change Management
6 30 (14.15%) Continuous Improvement
7 29 (13.68%) Problem-Solving
8 26 (12.26%) Problem Management
8 26 (12.26%) Project Management
8 26 (12.26%) Service Catalogue
9 24 (11.32%) Agile
10 22 (10.38%) Actionable Insight
11 21 (9.91%) Analytics
11 21 (9.91%) Business Intelligence
11 21 (9.91%) Configuration Management
12 20 (9.43%) Release Management
13 19 (8.96%) Data Analysis
14 18 (8.49%) Stakeholder Management
15 17 (8.02%) Cybersecurity
Programming Languages
1 30 (14.15%) JavaScript
2 20 (9.43%) PowerShell
3 18 (8.49%) SQL
4 14 (6.60%) PL/SQL
5 13 (6.13%) Java
5 13 (6.13%) Perl
5 13 (6.13%) Python
6 7 (3.30%) C#
6 7 (3.30%) VB
7 4 (1.89%) ABAP
8 2 (0.94%) C
Qualifications
1 63 (29.72%) Security Cleared
2 55 (25.94%) SC Cleared
3 40 (18.87%) Degree
4 24 (11.32%) DV Cleared
5 8 (3.77%) DBS Check
6 5 (2.36%) ITIL Certification
7 4 (1.89%) Computer Science Degree
7 4 (1.89%) Master's Degree
7 4 (1.89%) SAP Certification
8 2 (0.94%) BPSS Clearance
8 2 (0.94%) HNC
9 1 (0.47%) CCNA
9 1 (0.47%) Cisco Certification
9 1 (0.47%) Microsoft Certification
Quality Assurance & Compliance
1 30 (14.15%) SLA
2 14 (6.60%) Sarbanes-Oxley
3 10 (4.72%) QA
4 4 (1.89%) Data Quality
4 4 (1.89%) GRC
4 4 (1.89%) ISO 22301
5 3 (1.42%) COBIT
5 3 (1.42%) ISO/IEC 27001
6 2 (0.94%) Cyber Essentials
6 2 (0.94%) Cyber Essentials PLUS
7 1 (0.47%) NIST
System Software
1 43 (20.28%) Active Directory
2 14 (6.60%) Oracle RAC
2 14 (6.60%) VMware Infrastructure
3 11 (5.19%) Hyper-V
4 7 (3.30%) Microsoft App-V
5 4 (1.89%) VMware ESXi
6 3 (1.42%) Docker
7 2 (0.94%) VMware Workstation
Systems Management
1 15 (7.08%) SCCM
2 14 (6.60%) Data Guard
2 14 (6.60%) Oracle RMAN
3 13 (6.13%) WMI
4 11 (5.19%) SCOM
5 7 (3.30%) Microsoft Intune
5 7 (3.30%) WSUS
6 4 (1.89%) EMC NetWorker
6 4 (1.89%) Single Sign-On
6 4 (1.89%) vCenter Server
7 3 (1.42%) Kubernetes
7 3 (1.42%) Nagios
7 3 (1.42%) OpenView
8 1 (0.47%) Ansible
8 1 (0.47%) SmoothWall
Vendors
1 60 (28.30%) Microsoft
2 52 (24.53%) ServiceNow
3 31 (14.62%) Oracle
4 21 (9.91%) Remedy
5 20 (9.43%) VMware
6 18 (8.49%) HP
7 16 (7.55%) Sun
8 13 (6.13%) Snow
8 13 (6.13%) Splunk
9 11 (5.19%) Dynatrace
9 11 (5.19%) Riverbed
10 10 (4.72%) Citrix
11 7 (3.30%) Autodesk
11 7 (3.30%) BMC
11 7 (3.30%) SAP
12 6 (2.83%) Google
13 4 (1.89%) EMC
13 4 (1.89%) SolarWinds
13 4 (1.89%) Veeam
14 3 (1.42%) Aruba