2nd Line Support Engineer Jobs in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 494 510 628
Rank change year-on-year +16 +118 -71
Permanent jobs requiring a 2nd Line Support Engineer 292 273 227
As % of all permanent jobs advertised in the UK excluding London 0.40% 0.46% 0.31%
As % of the Job Titles category 0.42% 0.52% 0.33%
Number of salaries quoted 287 251 218
10th Percentile £25,500 £25,750 £25,000
25th Percentile £26,500 £27,550 £26,250
Median annual salary (50th Percentile) £30,000 £31,500 £30,000
Median % change year-on-year -4.76% +5.00% +7.14%
75th Percentile £33,750 £35,000 £33,750
90th Percentile £37,500 £38,750 £35,000
UK median annual salary £31,250 £32,500 £31,133
% change year-on-year -3.85% +4.39% +9.24%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,862 52,395 69,656
% of permanent jobs with a recognized job title 94.90% 89.16% 95.72%
Number of salaries quoted 48,635 29,827 42,609
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,250 £50,173
Median % change year-on-year -6.10% +6.13% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Salary trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 23 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +72 77 £30,000 +7.91% 8
South East -47 70 £30,000 -4.76% 36
East of England +29 49 £32,500 - 9
South West -12 47 £33,000 -10.81% 8
North West +13 36 £29,000 - 5
Midlands +2 32 £30,000 - 14
North East +14 22 £32,250 -0.77%
West Midlands +17 21 £30,000 -3.23% 9
Yorkshire +82 19 £32,500 +17.75% 3
East Midlands -4 11 £32,500 +8.33% 5
Wales +16 10 £27,500 -
Scotland -59 5 £30,000 -6.25% 3
Northern Ireland +28 2 £38,750 +19.23%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 204 (69.86%) Windows
2 201 (68.84%) Active Directory
2 201 (68.84%) Microsoft 365
3 200 (68.49%) Microsoft
4 146 (50.00%) Azure
5 138 (47.26%) Social Skills
6 99 (33.90%) Windows Server
7 95 (32.53%) Problem-Solving
8 90 (30.82%) SharePoint
8 90 (30.82%) Windows 10
9 83 (28.42%) VMware
10 81 (27.74%) Customer Service
11 76 (26.03%) Microsoft Exchange
12 71 (24.32%) Firewall
13 67 (22.95%) Microsoft Intune
14 65 (22.26%) Microsoft Office
15 62 (21.23%) VMware Infrastructure
16 54 (18.49%) Entra ID
17 53 (18.15%) Hyper-V
17 53 (18.15%) Microsoft Certification
18 48 (16.44%) ITIL
19 38 (13.01%) Degree
20 35 (11.99%) Mac OS
21 33 (11.30%) Citrix
22 31 (10.62%) Wi-Fi
22 31 (10.62%) OneDrive
23 29 (9.93%) Driving Licence
23 29 (9.93%) DNS
23 29 (9.93%) WAN
24 28 (9.59%) LAN

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (30.82%) SharePoint
2 76 (26.03%) Microsoft Exchange
3 7 (2.40%) SharePoint 2010
3 7 (2.40%) SharePoint 2013
4 5 (1.71%) Confluence
5 3 (1.03%) Jupyter
6 1 (0.34%) IBM Notes
6 1 (0.34%) Skype for Business
Applications
1 65 (22.26%) Microsoft Office
2 9 (3.08%) Microsoft Excel
3 2 (0.68%) Spreadsheet
Business Applications
1 1 (0.34%) Dynamics AX
1 1 (0.34%) Dynamics CRM
Cloud Services
1 201 (68.84%) Microsoft 365
2 146 (50.00%) Azure
3 54 (18.49%) Entra ID
4 31 (10.62%) OneDrive
5 21 (7.19%) AWS
6 20 (6.85%) GCP
7 5 (1.71%) Dynamics 365
8 3 (1.03%) Azure Sentinel
8 3 (1.03%) Google Workspace
9 2 (0.68%) Mimecast
9 2 (0.68%) Power Platform
9 2 (0.68%) SaaS
10 1 (0.34%) Cloud Computing
10 1 (0.34%) IaaS
Communications & Networking
1 71 (24.32%) Firewall
2 31 (10.62%) Wi-Fi
3 29 (9.93%) DNS
3 29 (9.93%) WAN
4 28 (9.59%) LAN
5 23 (7.88%) VLAN
6 21 (7.19%) Network Security
6 21 (7.19%) VPN
7 19 (6.51%) DHCP
7 19 (6.51%) SAN
7 19 (6.51%) TCP/IP
8 15 (5.14%) VoIP
9 12 (4.11%) Internet
9 12 (4.11%) Remote Desktop
10 7 (2.40%) NAS
11 6 (2.05%) Intranet
12 5 (1.71%) PBX
13 3 (1.03%) Ethernet
13 3 (1.03%) SMTP
13 3 (1.03%) Wireless
Database & Business Intelligence
1 27 (9.25%) SQL Server
2 15 (5.14%) Amazon RDS
3 8 (2.74%) MariaDB
3 8 (2.74%) MySQL
4 3 (1.03%) Metabase
5 1 (0.34%) Power BI
Development Applications
1 11 (3.77%) JIRA
2 3 (1.03%) Visual Studio Code
General
1 138 (47.26%) Social Skills
2 27 (9.25%) Analytical Skills
3 22 (7.53%) Organisational Skills
4 20 (6.85%) Finance
5 17 (5.82%) Manufacturing
6 11 (3.77%) Law
7 9 (3.08%) Documentation Skills
8 8 (2.74%) Telecoms
9 7 (2.40%) Legal
10 6 (2.05%) Retail
11 1 (0.34%) Electronics
11 1 (0.34%) Inclusion and Diversity
11 1 (0.34%) Marketing
11 1 (0.34%) Public Sector
11 1 (0.34%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.37%) Cocoa
2 3 (1.03%) XML
3 2 (0.68%) .NET
3 2 (0.68%) JSON
4 1 (0.34%) CSS
4 1 (0.34%) Web Services
Miscellaneous
1 29 (9.93%) Driving Licence
2 21 (7.19%) Onboarding
3 11 (3.77%) Enterprise Storage
4 8 (2.74%) Clustering
4 8 (2.74%) EPoS
5 7 (2.40%) iPad
5 7 (2.40%) Self-Motivation
5 7 (2.40%) Smartphone
6 6 (2.05%) Management Information System
7 5 (1.71%) Replication
8 3 (1.03%) Apple TV
8 3 (1.03%) Raspberry Pi
9 2 (0.68%) Video Conferencing
10 1 (0.34%) BYOD
10 1 (0.34%) Hybrid Cloud
10 1 (0.34%) iPhone
10 1 (0.34%) Life Science
10 1 (0.34%) New Media
10 1 (0.34%) Public Cloud
10 1 (0.34%) Tandem
Operating Systems
1 204 (69.86%) Windows
2 99 (33.90%) Windows Server
3 90 (30.82%) Windows 10
4 35 (11.99%) Mac OS
5 24 (8.22%) Linux
6 21 (7.19%) Windows Server 2012
7 17 (5.82%) Apple iOS
8 13 (4.45%) Android
9 10 (3.42%) Windows Server 2019
10 6 (2.05%) Windows Server 2016
11 5 (1.71%) CentOS
12 4 (1.37%) Windows 7
13 1 (0.34%) Windows 8
13 1 (0.34%) Windows Mobile
Processes & Methodologies
1 95 (32.53%) Problem-Solving
2 81 (27.74%) Customer Service
3 48 (16.44%) ITIL
4 25 (8.56%) Computer Science
5 19 (6.51%) Mobile Device Management
6 18 (6.16%) Incident Management
7 15 (5.14%) Infrastructure Engineering
8 12 (4.11%) Project Delivery
8 12 (4.11%) Service Delivery
9 11 (3.77%) Antivirus Management
9 11 (3.77%) Desktop Virtualisation
9 11 (3.77%) Kalman Filter
9 11 (3.77%) Mentoring
9 11 (3.77%) Server Management
10 9 (3.08%) Continuous Improvement
10 9 (3.08%) Line Management
10 9 (3.08%) Logistics
11 8 (2.74%) ITSM
11 8 (2.74%) Project Planning
11 8 (2.74%) Time Management
Programming Languages
1 20 (6.85%) PowerShell
2 13 (4.45%) SQL
3 2 (0.68%) Python
4 1 (0.34%) Bash
4 1 (0.34%) JavaScript
4 1 (0.34%) Perl
Qualifications
1 53 (18.15%) Microsoft Certification
2 38 (13.01%) Degree
3 25 (8.56%) A+ Certification
3 25 (8.56%) DBS Check
4 23 (7.88%) Computer Science Degree
5 21 (7.19%) MCP
5 21 (7.19%) SC Cleared
5 21 (7.19%) Security Cleared
6 13 (4.45%) Azure Certification
7 8 (2.74%) CompTIA Security+
7 8 (2.74%) Network+ Certification
8 7 (2.40%) MCITP
8 7 (2.40%) MCSE
9 6 (2.05%) HND
10 3 (1.03%) MCDST
11 2 (0.68%) CCNA
11 2 (0.68%) Cisco Certification
12 1 (0.34%) AWS Certification
12 1 (0.34%) ITIL Certification
12 1 (0.34%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (6.16%) SLA
2 1 (0.34%) GDPR
2 1 (0.34%) ISO/IEC 27001
2 1 (0.34%) PCI DSS
System Software
1 201 (68.84%) Active Directory
2 62 (21.23%) VMware Infrastructure
3 53 (18.15%) Hyper-V
4 13 (4.45%) Virtual Desktop
5 8 (2.74%) VMware ESXi
5 8 (2.74%) vSphere
6 7 (2.40%) XenApp
6 7 (2.40%) XenDesktop
7 6 (2.05%) VMware Workstation
Systems Management
1 67 (22.95%) Microsoft Intune
2 24 (8.22%) SCCM
3 8 (2.74%) Failover Clustering
3 8 (2.74%) Jamf Pro
4 7 (2.40%) Autotask
5 6 (2.05%) SmoothWall
6 2 (0.68%) vCenter Server
7 1 (0.34%) Dell DRAC
7 1 (0.34%) Opsgenie
7 1 (0.34%) SCOM
7 1 (0.34%) SCVMM
Vendors
1 200 (68.49%) Microsoft
2 83 (28.42%) VMware
3 33 (11.30%) Citrix
4 24 (8.22%) Cisco
5 21 (7.19%) Apple
5 21 (7.19%) Veeam
6 19 (6.51%) Sophos
7 18 (6.16%) Google
7 18 (6.16%) HP
8 13 (4.45%) Dell
9 7 (2.40%) Datto
9 7 (2.40%) Symantec
10 6 (2.05%) ESET
11 5 (1.71%) Meraki
11 5 (1.71%) Remedy
12 4 (1.37%) Draytek
12 4 (1.37%) Salesforce
13 3 (1.03%) Barracuda Networks
13 3 (1.03%) Sage
13 3 (1.03%) Webroot