2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,250 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 555 596 876
Rank change year-on-year +41 +280 -162
Permanent jobs requiring a 2nd Line Support Engineer 350 417 370
As % of all permanent jobs advertised in the UK 0.35% 0.41% 0.23%
As % of the Job Titles category 0.37% 0.45% 0.24%
Number of salaries quoted 336 383 352
10th Percentile £25,875 £26,250 £25,750
25th Percentile £26,750 £28,000 £26,250
Median annual salary (50th Percentile) £31,250 £32,500 £31,317
Median % change year-on-year -3.85% +3.78% +9.88%
75th Percentile £35,000 £37,000 £34,250
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,699 92,665 152,640
% of permanent jobs with a recognized job title 94.62% 91.54% 96.10%
Number of salaries quoted 67,079 58,510 84,912
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,719 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +5.63%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 13 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +49 330 £31,750 -2.31% 77
UK excluding London +2 291 £30,000 -4.76% 70
North of England +85 76 £30,000 +8.70% 10
South East -53 69 £30,000 -3.23% 23
Work from Home +69 67 £32,500 - 25
London +43 59 £34,000 -2.86% 9
East of England +38 51 £32,500 - 10
South West -15 46 £33,500 -8.84% 12
North West +17 36 £29,000 +0.87% 7
Midlands +9 32 £30,000 - 13
North East - 22 £32,250 -
West Midlands +26 21 £30,000 -3.23% 11
Yorkshire +83 18 £32,500 +17.75% 3
East Midlands -5 11 £32,500 +8.33% 2
Wales +21 10 £27,500 - 2
Scotland -54 5 £30,000 -6.25% 2
Northern Ireland +27 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 258 (73.71%) Windows
2 242 (69.14%) Active Directory
3 241 (68.86%) Microsoft 365
4 237 (67.71%) Microsoft
5 164 (46.86%) Social Skills
6 157 (44.86%) Azure
7 120 (34.29%) Windows Server
7 120 (34.29%) Problem-Solving
8 112 (32.00%) Windows 10
9 101 (28.86%) VMware
10 99 (28.29%) SharePoint
11 94 (26.86%) Customer Service
12 89 (25.43%) Microsoft Exchange
13 87 (24.86%) Firewall
14 85 (24.29%) Microsoft Office
15 77 (22.00%) Microsoft Intune
16 72 (20.57%) VMware Infrastructure
17 61 (17.43%) Hyper-V
18 59 (16.86%) Microsoft Certification
18 59 (16.86%) Entra ID
19 56 (16.00%) ITIL
20 48 (13.71%) Wi-Fi
21 44 (12.57%) Degree
21 44 (12.57%) Analytical Skills
22 41 (11.71%) WAN
23 40 (11.43%) LAN
24 39 (11.14%) Citrix
25 38 (10.86%) DNS
26 36 (10.29%) Organisational Skills
27 35 (10.00%) Mac OS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (28.29%) SharePoint
2 89 (25.43%) Microsoft Exchange
3 11 (3.14%) SharePoint 2010
3 11 (3.14%) SharePoint 2013
4 6 (1.71%) Confluence
5 4 (1.14%) Jupyter
6 2 (0.57%) Exchange Server 2007
6 2 (0.57%) Exchange Server 2010
6 2 (0.57%) Exchange Server 2013
6 2 (0.57%) Skype for Business
7 1 (0.29%) IBM Notes
Applications
1 85 (24.29%) Microsoft Office
2 9 (2.57%) Microsoft Excel
3 2 (0.57%) Spreadsheet
Business Applications
1 1 (0.29%) Dynamics AX
1 1 (0.29%) Dynamics CRM
1 1 (0.29%) Remedy ITSM
Cloud Services
1 241 (68.86%) Microsoft 365
2 157 (44.86%) Azure
3 59 (16.86%) Entra ID
4 31 (8.86%) OneDrive
5 25 (7.14%) AWS
6 24 (6.86%) GCP
7 9 (2.57%) Dynamics 365
8 3 (0.86%) Azure Sentinel
8 3 (0.86%) Google Workspace
9 2 (0.57%) Mimecast
9 2 (0.57%) Power Platform
9 2 (0.57%) SaaS
10 1 (0.29%) Azure DevOps
10 1 (0.29%) IaaS
10 1 (0.29%) WhatsApp
Communications & Networking
1 87 (24.86%) Firewall
2 48 (13.71%) Wi-Fi
3 41 (11.71%) WAN
4 40 (11.43%) LAN
5 38 (10.86%) DNS
6 28 (8.00%) DHCP
7 25 (7.14%) VPN
8 23 (6.57%) VLAN
9 21 (6.00%) Network Security
10 19 (5.43%) SAN
11 18 (5.14%) TCP/IP
12 16 (4.57%) VoIP
13 13 (3.71%) Internet
13 13 (3.71%) Remote Desktop
14 7 (2.00%) NAS
15 6 (1.71%) Intranet
16 5 (1.43%) PBX
17 3 (0.86%) Ethernet
17 3 (0.86%) SMTP
17 3 (0.86%) Wireless
Database & Business Intelligence
1 28 (8.00%) SQL Server
2 14 (4.00%) Amazon RDS
3 8 (2.29%) MariaDB
3 8 (2.29%) MySQL
4 4 (1.14%) Metabase
5 1 (0.29%) Power BI
5 1 (0.29%) Relational Database
Development Applications
1 12 (3.43%) JIRA
2 4 (1.14%) Visual Studio Code
General
1 164 (46.86%) Social Skills
2 44 (12.57%) Analytical Skills
3 36 (10.29%) Organisational Skills
4 25 (7.14%) Finance
5 16 (4.57%) Manufacturing
6 15 (4.29%) Law
7 11 (3.14%) Legal
8 9 (2.57%) Documentation Skills
8 9 (2.57%) Telecoms
9 7 (2.00%) Retail
10 3 (0.86%) Inclusion and Diversity
11 2 (0.57%) Banking
11 2 (0.57%) Games
12 1 (0.29%) Advertising
12 1 (0.29%) Automotive
12 1 (0.29%) Electronics
12 1 (0.29%) Marketing
12 1 (0.29%) Pharmaceutical
12 1 (0.29%) Public Sector
12 1 (0.29%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.14%) Cocoa
2 3 (0.86%) XML
3 2 (0.57%) .NET
3 2 (0.57%) JSON
4 1 (0.29%) ARM Templates
4 1 (0.29%) CSS
4 1 (0.29%) EDI
4 1 (0.29%) Web Services
Miscellaneous
1 27 (7.71%) Driving Licence
2 21 (6.00%) Onboarding
3 20 (5.71%) EPoS
4 11 (3.14%) Enterprise Storage
5 10 (2.86%) iPad
6 9 (2.57%) Self-Motivation
7 8 (2.29%) Clustering
8 6 (1.71%) Management Information System
8 6 (1.71%) Smartphone
8 6 (1.71%) Video Conferencing
9 5 (1.43%) Replication
10 4 (1.14%) Raspberry Pi
11 3 (0.86%) Apple TV
12 1 (0.29%) BYOD
12 1 (0.29%) Client/Server
12 1 (0.29%) Foreign Exchange (FX)
12 1 (0.29%) Hybrid Cloud
12 1 (0.29%) Linux Command Line
12 1 (0.29%) Public Cloud
12 1 (0.29%) Team-Oriented Environment
Operating Systems
1 258 (73.71%) Windows
2 120 (34.29%) Windows Server
3 112 (32.00%) Windows 10
4 35 (10.00%) Mac OS
5 30 (8.57%) Linux
6 26 (7.43%) Windows Server 2012
7 19 (5.43%) Apple iOS
8 13 (3.71%) Android
8 13 (3.71%) Windows Server 2019
9 8 (2.29%) Windows Server 2016
10 7 (2.00%) Windows 7
11 5 (1.43%) CentOS
11 5 (1.43%) Windows Server 2008
12 3 (0.86%) Mac OS X
13 1 (0.29%) Windows 8
13 1 (0.29%) Windows Mobile
Processes & Methodologies
1 120 (34.29%) Problem-Solving
2 94 (26.86%) Customer Service
3 56 (16.00%) ITIL
4 25 (7.14%) Computer Science
4 25 (7.14%) Mobile Device Management
5 21 (6.00%) Incident Management
6 19 (5.43%) Service Delivery
7 16 (4.57%) Infrastructure Engineering
8 14 (4.00%) Server Virtualisation
9 12 (3.43%) Mentoring
9 12 (3.43%) Project Delivery
9 12 (3.43%) Server Management
10 11 (3.14%) Antivirus Management
10 11 (3.14%) Desktop Virtualisation
10 11 (3.14%) Kalman Filter
10 11 (3.14%) Time Management
11 9 (2.57%) Continuous Improvement
11 9 (2.57%) Disaster Recovery
11 9 (2.57%) Logistics
11 9 (2.57%) Service Management
Programming Languages
1 25 (7.14%) PowerShell
2 15 (4.29%) SQL
3 3 (0.86%) Python
4 2 (0.57%) Bash
5 1 (0.29%) Bicep
5 1 (0.29%) C++
5 1 (0.29%) JavaScript
5 1 (0.29%) Perl
Qualifications
1 59 (16.86%) Microsoft Certification
2 44 (12.57%) Degree
3 29 (8.29%) Security Cleared
4 25 (7.14%) A+ Certification
4 25 (7.14%) DBS Check
5 23 (6.57%) Computer Science Degree
6 22 (6.29%) SC Cleared
7 21 (6.00%) MCP
8 14 (4.00%) Azure Certification
9 12 (3.43%) MCSE
10 11 (3.14%) MCITP
11 9 (2.57%) Network+ Certification
12 8 (2.29%) CompTIA Security+
13 6 (1.71%) CCNA
13 6 (1.71%) Cisco Certification
13 6 (1.71%) HND
14 3 (0.86%) ITIL Certification
14 3 (0.86%) MCDST
15 2 (0.57%) ITIL Foundation Certificate
16 1 (0.29%) AWS Certification
Quality Assurance & Compliance
1 26 (7.43%) SLA
2 1 (0.29%) Cyber Essentials
2 1 (0.29%) GDPR
2 1 (0.29%) ISO/IEC 27001
2 1 (0.29%) PCI DSS
System Software
1 242 (69.14%) Active Directory
2 72 (20.57%) VMware Infrastructure
3 61 (17.43%) Hyper-V
4 14 (4.00%) Virtual Desktop
5 12 (3.43%) VMware ESXi
6 11 (3.14%) XenApp
6 11 (3.14%) XenDesktop
7 8 (2.29%) vSphere
8 6 (1.71%) VMware Workstation
9 3 (0.86%) Terminal Services
10 1 (0.29%) Firmware
10 1 (0.29%) Virtual Servers
10 1 (0.29%) VMware NSX
Systems Management
1 77 (22.00%) Microsoft Intune
2 32 (9.14%) SCCM
3 8 (2.29%) Failover Clustering
3 8 (2.29%) Jamf Pro
4 7 (2.00%) Autotask
5 6 (1.71%) SmoothWall
5 6 (1.71%) vCenter Server
6 3 (0.86%) NetBackup
7 2 (0.57%) Single Sign-On
8 1 (0.29%) Ansible
8 1 (0.29%) Backup Exec
8 1 (0.29%) Dell DRAC
8 1 (0.29%) FortiGate
8 1 (0.29%) Opsgenie
8 1 (0.29%) Puppet
8 1 (0.29%) SCOM
8 1 (0.29%) SCVMM
Vendors
1 237 (67.71%) Microsoft
2 101 (28.86%) VMware
3 39 (11.14%) Citrix
4 30 (8.57%) Cisco
5 26 (7.43%) Apple
6 24 (6.86%) HP
7 23 (6.57%) Veeam
8 22 (6.29%) Google
9 19 (5.43%) Dell
9 19 (5.43%) Sophos
10 11 (3.14%) Symantec
11 10 (2.86%) Datto
12 6 (1.71%) ESET
12 6 (1.71%) Meraki
12 6 (1.71%) Remedy
13 5 (1.43%) Draytek
13 5 (1.43%) ServiceNow
14 4 (1.14%) Salesforce
14 4 (1.14%) Veritas
15 3 (0.86%) Sage