Service Desk Manager Jobs in the UK excluding London

Service Desk Manager
UK > UK excluding London

The median Service Desk Manager salary in the UK excluding London is £49,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 688 634 746
Rank change year-on-year -54 +112 -141
Permanent jobs requiring a Service Desk Manager 92 94 128
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.17% 0.17%
As % of the Job Titles category 0.12% 0.19% 0.18%
Number of salaries quoted 76 82 108
10th Percentile £32,500 £37,500 £36,175
25th Percentile £36,875 £41,250 £41,250
Median annual salary (50th Percentile) £49,000 £48,750 £45,000
Median % change year-on-year +0.51% +8.33% +9.76%
75th Percentile £54,250 £57,500 £57,500
90th Percentile £63,750 £60,000 £60,375
UK median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +12.36%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Manager
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Manager in the UK excluding London.

Salary trend for Service Desk Manager in the UK excluding London

Service Desk Manager
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Manager in the UK excluding London over the 6 months to 12 June 2024.

Salary histogram for Service Desk Manager in the UK excluding London

Service Desk Manager
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South West -19 26 £45,000 -10.00% 2
North of England +13 25 £47,500 +5.56% 4
Yorkshire +74 16 £48,000 +23.03%
South East -38 15 £62,500 +16.28% 3
Scotland -58 11 £50,000 +29.03% 2
North West -29 9 £37,500 -16.67% 3
Midlands -33 7 £31,500 -21.27% 2
East of England -38 7 £51,250 -3.30%
East Midlands -26 4 £31,500 -25.92% 2
West Midlands -11 1 £56,000 +49.33%
Wales - 1 £50,000 -
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Manager in the job title.

1 40 (43.48%) ITIL
2 34 (36.96%) Social Skills
3 30 (32.61%) Customer Service
4 27 (29.35%) Azure
5 26 (28.26%) Microsoft 365
6 21 (22.83%) SLA
7 20 (21.74%) Microsoft
8 19 (20.65%) Service Management
9 17 (18.48%) ITSM
10 15 (16.30%) Stakeholder Management
11 13 (14.13%) Incident Management
11 13 (14.13%) Problem-Solving
12 11 (11.96%) Problem Management
12 11 (11.96%) Mentoring
13 10 (10.87%) Performance Management
13 10 (10.87%) Change Management
13 10 (10.87%) Finance
13 10 (10.87%) Collaborative Culture
14 9 (9.78%) Service Delivery
14 9 (9.78%) Windows
14 9 (9.78%) Degree
14 9 (9.78%) Process Improvement
14 9 (9.78%) Service Desk Management
15 8 (8.70%) Cybersecurity
15 8 (8.70%) Analytical Skills
15 8 (8.70%) Active Directory
15 8 (8.70%) Customer Experience
15 8 (8.70%) Line Management
16 7 (7.61%) Decision-Making
16 7 (7.61%) Continuous Improvement

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.35%) SharePoint
2 1 (1.09%) Microsoft Exchange
Applications
1 4 (4.35%) Microsoft Excel
2 1 (1.09%) Microsoft Office
2 1 (1.09%) Microsoft PowerPoint
Business Applications
1 2 (2.17%) iTrent
Cloud Services
1 27 (29.35%) Azure
2 26 (28.26%) Microsoft 365
3 7 (7.61%) Entra ID
4 6 (6.52%) AWS
5 4 (4.35%) SaaS
6 3 (3.26%) Amazon EC2
6 3 (3.26%) Amazon S3
6 3 (3.26%) AWS Lambda
6 3 (3.26%) MailChimp
6 3 (3.26%) Route 53
6 3 (3.26%) Serverless
6 3 (3.26%) Zapier
7 1 (1.09%) OneDrive
7 1 (1.09%) Power Platform
7 1 (1.09%) WhatsApp
Communications & Networking
1 7 (7.61%) Remote Desktop
2 5 (5.43%) DHCP
2 5 (5.43%) DNS
2 5 (5.43%) LAN
2 5 (5.43%) WAN
3 3 (3.26%) Firewall
3 3 (3.26%) Wi-Fi
3 3 (3.26%) Wireless
4 2 (2.17%) TCP/IP
5 1 (1.09%) VoIP
5 1 (1.09%) VPN
Database & Business Intelligence
1 3 (3.26%) Amazon RDS
2 1 (1.09%) Power BI
2 1 (1.09%) PowerPivot
Development Applications
1 1 (1.09%) JIRA
General
1 34 (36.96%) Social Skills
2 10 (10.87%) Finance
3 8 (8.70%) Analytical Skills
4 5 (5.43%) Manufacturing
5 4 (4.35%) Law
5 4 (4.35%) Organisational Skills
5 4 (4.35%) Telecoms
6 3 (3.26%) Financial Institution
6 3 (3.26%) Influencing Skills
6 3 (3.26%) Marketing
6 3 (3.26%) Public Sector
7 2 (2.17%) Retail
8 1 (1.09%) Aerospace
8 1 (1.09%) Legal
8 1 (1.09%) Pharmaceutical
8 1 (1.09%) Presentation Skills
Miscellaneous
1 5 (5.43%) Onboarding
2 2 (2.17%) Management Information System
2 2 (2.17%) Self-Motivation
3 1 (1.09%) CMDB
3 1 (1.09%) Data Centre
3 1 (1.09%) Driving Licence
3 1 (1.09%) PMI
3 1 (1.09%) Podcast
Operating Systems
1 9 (9.78%) Windows
2 3 (3.26%) Linux
2 3 (3.26%) Windows Server
3 2 (2.17%) Mac OS
3 2 (2.17%) Windows 10
4 1 (1.09%) VMS
Processes & Methodologies
1 40 (43.48%) ITIL
2 30 (32.61%) Customer Service
3 19 (20.65%) Service Management
4 17 (18.48%) ITSM
5 15 (16.30%) Stakeholder Management
6 13 (14.13%) Incident Management
6 13 (14.13%) Problem-Solving
7 11 (11.96%) Mentoring
7 11 (11.96%) Problem Management
8 10 (10.87%) Change Management
8 10 (10.87%) Collaborative Culture
8 10 (10.87%) Performance Management
9 9 (9.78%) Process Improvement
9 9 (9.78%) Service Delivery
9 9 (9.78%) Service Desk Management
10 8 (8.70%) Customer Experience
10 8 (8.70%) Cybersecurity
10 8 (8.70%) Line Management
11 7 (7.61%) Continuous Improvement
11 7 (7.61%) Decision-Making
Qualifications
1 9 (9.78%) Degree
2 5 (5.43%) A+ Certification
2 5 (5.43%) MCP
2 5 (5.43%) Microsoft Certification
3 4 (4.35%) Computer Science Degree
3 4 (4.35%) ITIL Certification
3 4 (4.35%) Security Cleared
4 1 (1.09%) CCNA
4 1 (1.09%) Cisco Certification
4 1 (1.09%) MCITP
4 1 (1.09%) PMI Certification
4 1 (1.09%) PMP
Quality Assurance & Compliance
1 21 (22.83%) SLA
2 7 (7.61%) ISO/IEC 27001
3 4 (4.35%) Cyber Essentials
4 2 (2.17%) Cyber Essentials PLUS
4 2 (2.17%) GDPR
5 1 (1.09%) SOC 2
System Software
1 8 (8.70%) Active Directory
2 3 (3.26%) VMware Infrastructure
3 2 (2.17%) VMware Workstation
4 1 (1.09%) Hyper-V
Systems Management
1 4 (4.35%) Autotask
1 4 (4.35%) Microsoft Intune
2 1 (1.09%) Ansible
2 1 (1.09%) Terraform
Vendors
1 20 (21.74%) Microsoft
2 6 (6.52%) VMware
3 4 (4.35%) Apple
4 3 (3.26%) Facebook
4 3 (3.26%) HubSpot
5 2 (2.17%) Cisco
5 2 (2.17%) ServiceNow
6 1 (1.09%) Meraki
6 1 (1.09%) Progress
6 1 (1.09%) SolarWinds
6 1 (1.09%) Spotify