Service Management Jobs in the UK excluding London

Service Management
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 143 141 147
Rank change year-on-year -2 +6 -3
Permanent jobs citing Service Management 1,404 1,468 1,842
As % of all permanent jobs advertised in the UK excluding London 1.96% 2.48% 2.54%
As % of the Processes & Methodologies category 2.35% 2.60% 2.69%
Number of salaries quoted 986 955 1,177
10th Percentile £25,000 £28,000 £25,500
25th Percentile £31,250 £32,500 £31,500
Median annual salary (50th Percentile) £45,000 £48,939 £47,500
Median % change year-on-year -8.05% +3.03% +5.56%
75th Percentile £61,250 £62,500 £61,250
90th Percentile £70,000 £75,000 £72,500
UK median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +5.00%

All Process and Methodology Skills
UK excluding London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,818 56,534 68,369
As % of all permanent jobs advertised in the UK excluding London 83.50% 95.59% 94.17%
Number of salaries quoted 41,261 29,197 41,375
10th Percentile £27,250 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Management in the UK excluding London.

Salary trend for Service Management in the UK excluding London

Service Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Management in the UK excluding London over the 6 months to 20 May 2024.

Salary histogram for Service Management in the UK excluding London

Service Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +32 417 £45,000 - 69
South East -4 336 £52,500 - 79
Midlands -5 265 £36,000 -28.00% 63
North West +31 205 £45,000 -5.26% 33
South West -13 177 £47,229 +4.95% 53
West Midlands -11 167 £50,000 -7.41% 35
Yorkshire +42 157 £45,000 -10.00% 23
East Midlands +10 96 £28,500 -24.00% 27
Scotland -48 91 £53,750 -2.27% 19
East of England -21 78 £35,000 -7.89% 28
North East -1 55 £42,407 +21.16% 17
Wales -17 24 £55,802 +8.20% 18
Northern Ireland +40 17 £30,000 -4.76% 5
Channel Islands -3 1 £100,000 +11.11%
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (6.62%) Microsoft Exchange
2 67 (4.77%) SharePoint
3 43 (3.06%) Confluence
4 26 (1.85%) WebLogic
5 20 (1.42%) SAS
6 15 (1.07%) CMS
7 5 (0.36%) SharePoint 2010
7 5 (0.36%) SharePoint 2013
8 4 (0.28%) Exchange Server 2010
8 4 (0.28%) IIS
9 2 (0.14%) Skype for Business
10 1 (0.071%) Apache
10 1 (0.071%) Moodle
10 1 (0.071%) WebSphere
Applications
1 120 (8.55%) Microsoft Office
2 65 (4.63%) Microsoft Excel
3 33 (2.35%) Microsoft PowerPoint
4 24 (1.71%) MS Visio
5 8 (0.57%) Microsoft Project
6 6 (0.43%) Trello
7 3 (0.21%) Chatbot
8 1 (0.071%) 1Password
8 1 (0.071%) Spreadsheet
Business Applications
1 35 (2.49%) Remedy ITSM
2 26 (1.85%) Dynamics CRM
3 11 (0.78%) NEC Housing
4 8 (0.57%) PlanetPress Connect
5 5 (0.36%) Dynamics NAV
6 4 (0.28%) SAP IS-U
7 3 (0.21%) NetSuite
8 2 (0.14%) Maximo
8 2 (0.14%) Oracle EBS
8 2 (0.14%) SAP ERP
8 2 (0.14%) Shopify
9 1 (0.071%) Dynamics GP
9 1 (0.071%) Primavera
9 1 (0.071%) SAP S/4HANA
Cloud Services
1 300 (21.37%) Microsoft 365
2 270 (19.23%) Azure
3 102 (7.26%) AWS
4 87 (6.20%) Entra ID
5 46 (3.28%) Power Platform
6 36 (2.56%) Dynamics 365
6 36 (2.56%) SaaS
7 32 (2.28%) OneDrive
8 24 (1.71%) OpenShift
9 23 (1.64%) GCP
9 23 (1.64%) IaaS
10 18 (1.28%) PaaS
10 18 (1.28%) PowerApps
11 15 (1.07%) Power Automate
12 14 (1.00%) Azure Monitor
12 14 (1.00%) Azure Storage
12 14 (1.00%) WhatsApp
13 13 (0.93%) Amazon CloudWatch
13 13 (0.93%) Google Workspace
14 12 (0.85%) Cloud Computing
Communications & Networking
1 111 (7.91%) Firewall
2 86 (6.13%) DNS
3 67 (4.77%) WAN
4 65 (4.63%) LAN
5 62 (4.42%) VPN
6 58 (4.13%) DHCP
7 39 (2.78%) TCP/IP
7 39 (2.78%) Wireless
8 30 (2.14%) Wi-Fi
8 30 (2.14%) WLAN
9 16 (1.14%) Network Security
9 16 (1.14%) SAN
9 16 (1.14%) SD-WAN
10 14 (1.00%) VLAN
11 12 (0.85%) Internet
11 12 (0.85%) VoIP
12 11 (0.78%) Remote Desktop
13 8 (0.57%) Intrusion Detection
13 8 (0.57%) MPLS
14 5 (0.36%) SNMP
Database & Business Intelligence
1 52 (3.70%) SQL Server
2 34 (2.42%) Power BI
3 26 (1.85%) Elasticsearch
4 21 (1.50%) MySQL
5 14 (1.00%) Relational Database
6 13 (0.93%) Amazon RDS
7 10 (0.71%) RDBMS
8 9 (0.64%) Data Warehouse
9 5 (0.36%) Geospatial Data
10 3 (0.21%) GIS
10 3 (0.21%) Oracle Database
11 2 (0.14%) Crystal Reports
11 2 (0.14%) DTS
11 2 (0.14%) Oracle Database 12c
11 2 (0.14%) SQL Server Integration Services
12 1 (0.071%) Azure SQL Database
12 1 (0.071%) Data Mining
12 1 (0.071%) Data Vault
12 1 (0.071%) DB2
12 1 (0.071%) Oracle Reports
Development Applications
1 64 (4.56%) JIRA
2 37 (2.64%) GitLab
3 21 (1.50%) Artifactory
4 17 (1.21%) IBM UrbanCode
5 8 (0.57%) SQL Server Management Studio (SSMS)
6 7 (0.50%) MSI
7 5 (0.36%) AdminStudio
7 5 (0.36%) InstallShield
8 4 (0.28%) Git
9 3 (0.21%) Octopus Deploy
9 3 (0.21%) TeamCity
10 1 (0.071%) Bitbucket
10 1 (0.071%) Postman
General
1 590 (42.02%) Social Skills
2 272 (19.37%) Finance
3 229 (16.31%) Analytical Skills
4 159 (11.32%) Public Sector
5 115 (8.19%) Inclusion and Diversity
6 85 (6.05%) Presentation Skills
7 75 (5.34%) Law
8 74 (5.27%) Retail
9 51 (3.63%) Local Government
9 51 (3.63%) Organisational Skills
10 45 (3.21%) Police
11 43 (3.06%) Billing
12 42 (2.99%) Telecoms
13 36 (2.56%) Legal
14 31 (2.21%) Banking
15 30 (2.14%) Influencing Skills
15 30 (2.14%) Manufacturing
16 17 (1.21%) Pharmaceutical
17 14 (1.00%) Games
18 12 (0.85%) Marketing
Job Titles
1 207 (14.74%) Analyst
2 180 (12.82%) Service Manager
3 149 (10.61%) Senior
4 112 (7.98%) Lead
5 110 (7.83%) IT Support
6 104 (7.41%) IT Manager
7 102 (7.26%) Support Analyst
8 95 (6.77%) Architect
9 88 (6.27%) Infrastructure Engineer
10 86 (6.13%) Support Engineer
11 73 (5.20%) Applications Support
11 73 (5.20%) Team Leader
12 66 (4.70%) Delivery Manager
13 63 (4.49%) Service Delivery Manager
14 59 (4.20%) IT Services Manager
15 52 (3.70%) Service Architect
16 51 (3.63%) Applications Support Analyst
17 46 (3.28%) Service Analyst
18 44 (3.13%) IT Analyst
19 43 (3.06%) Administrator
Libraries, Frameworks & Software Standards
1 32 (2.28%) CSS
2 30 (2.14%) HTML
3 26 (1.85%) J2EE
3 26 (1.85%) Java EE
3 26 (1.85%) Spring
4 23 (1.64%) Web Services
5 21 (1.50%) AngularJS
6 20 (1.42%) Twitter Bootstrap
7 14 (1.00%) ARM Templates
8 11 (0.78%) EDI
9 5 (0.36%) Middleware
9 5 (0.36%) NETCONF
10 4 (0.28%) .NET
11 3 (0.21%) .NET Framework
11 3 (0.21%) RabbitMQ
12 2 (0.14%) JSON
12 2 (0.14%) REST
13 1 (0.071%) Node.js
13 1 (0.071%) Oracle Fusion
13 1 (0.071%) RESTful
Miscellaneous
1 104 (7.41%) Management Information System
2 81 (5.77%) Self-Motivation
3 65 (4.63%) Data Centre
4 59 (4.20%) Driving Licence
5 53 (3.77%) Public Cloud
6 48 (3.42%) CMDB
7 38 (2.71%) NHS
8 31 (2.21%) Housing Association
8 31 (2.21%) Product Ownership
9 25 (1.78%) Hybrid Cloud
9 25 (1.78%) Onboarding
10 21 (1.50%) Legacy Systems
11 17 (1.21%) PKI
12 16 (1.14%) Cloud Native
13 13 (0.93%) Digital Signage
14 12 (0.85%) Private Cloud
15 11 (0.78%) CCTV
15 11 (0.78%) Enterprise Software
15 11 (0.78%) IoT
16 10 (0.71%) Clustering
Operating Systems
1 349 (24.86%) Windows
2 131 (9.33%) Windows Server
3 107 (7.62%) Windows 10
4 94 (6.70%) Linux
5 56 (3.99%) Windows Server 2019
6 47 (3.35%) Windows Server 2016
7 37 (2.64%) Android
8 36 (2.56%) Apple iOS
9 34 (2.42%) Unix
10 31 (2.21%) Mac OS
11 27 (1.92%) Windows 7
12 23 (1.64%) Windows Server 2012
13 12 (0.85%) Windows NT
14 10 (0.71%) CentOS
15 9 (0.64%) Windows Server 2008
16 6 (0.43%) Windows Server 2003
17 3 (0.21%) Amazon Linux
17 3 (0.21%) Rocky
18 2 (0.14%) VMS
18 2 (0.14%) Windows 8
Processes & Methodologies
1 803 (57.19%) ITIL
2 564 (40.17%) ITSM
3 366 (26.07%) Service Delivery
4 353 (25.14%) Problem-Solving
5 322 (22.93%) Customer Service
6 233 (16.60%) Change Management
7 209 (14.89%) Incident Management
8 203 (14.46%) Continuous Improvement
9 182 (12.96%) Mentoring
10 177 (12.61%) Problem Management
11 167 (11.89%) Project Management
12 159 (11.32%) Coaching
13 149 (10.61%) Agile
14 148 (10.54%) Stakeholder Management
15 135 (9.62%) Actionable Insight
16 123 (8.76%) Infrastructure Engineering
17 103 (7.34%) DevOps
18 100 (7.12%) Cybersecurity
19 96 (6.84%) Configuration Management
20 90 (6.41%) User Experience
Programming Languages
1 111 (7.91%) SQL
2 61 (4.34%) PowerShell
3 41 (2.92%) Java
4 39 (2.78%) C#
5 32 (2.28%) JavaScript
6 26 (1.85%) Shell Script
7 19 (1.35%) VB
8 17 (1.21%) Groovy
9 14 (1.00%) Bicep
9 14 (1.00%) VBScript
10 13 (0.93%) Python
11 11 (0.78%) T-SQL
12 10 (0.71%) Swift
13 9 (0.64%) Bash
14 5 (0.36%) C
15 4 (0.28%) ABAP
16 2 (0.14%) PL/SQL
17 1 (0.071%) TypeScript
Qualifications
1 274 (19.52%) Security Cleared
2 245 (17.45%) Degree
3 218 (15.53%) SC Cleared
4 81 (5.77%) DV Cleared
5 46 (3.28%) ITIL Certification
5 46 (3.28%) Microsoft Certification
6 36 (2.56%) ITIL Foundation Certificate
7 32 (2.28%) ACCA
8 31 (2.21%) DBS Check
9 26 (1.85%) A+ Certification
10 24 (1.71%) PMI Certification
11 23 (1.64%) CCNA
11 23 (1.64%) Cisco Certification
12 22 (1.57%) Computer Science Degree
13 18 (1.28%) AWS Certification
14 17 (1.21%) PMP
15 15 (1.07%) Master's Degree
15 15 (1.07%) MCP
16 13 (0.93%) CCNP
17 12 (0.85%) APMG
Quality Assurance & Compliance
1 218 (15.53%) SLA
2 39 (2.78%) QA
3 38 (2.71%) ISO/IEC 27001
4 35 (2.49%) GDPR
5 32 (2.28%) GAAP
6 31 (2.21%) IFRS
7 29 (2.07%) COBIT
8 26 (1.85%) Cyber Essentials
9 23 (1.64%) Sarbanes-Oxley
10 21 (1.50%) Accessibility
10 21 (1.50%) ISO/IEC 20000
11 16 (1.14%) NIST
12 14 (1.00%) Data Quality
13 8 (0.57%) HIPAA
13 8 (0.57%) PCI DSS
14 5 (0.36%) ISO 9001
15 4 (0.28%) ISO 14001
15 4 (0.28%) ISO 22301
15 4 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 3 (0.21%) PMO
System Software
1 302 (21.51%) Active Directory
2 56 (3.99%) VMware Infrastructure
3 35 (2.49%) Hyper-V
4 19 (1.35%) Firmware
5 15 (1.07%) Virtual Desktop
5 15 (1.07%) Virtual Machines
5 15 (1.07%) VMware ESXi
6 10 (0.71%) Docker
7 9 (0.64%) vSphere
8 7 (0.50%) IAG
8 7 (0.50%) Microsoft App-V
8 7 (0.50%) VMware Workstation
9 6 (0.43%) Terminal Services
10 2 (0.14%) XenDesktop
11 1 (0.071%) Virtual Servers
Systems Management
1 96 (6.84%) SCCM
2 82 (5.84%) Microsoft Intune
3 57 (4.06%) Terraform
4 44 (3.13%) Ansible
5 40 (2.85%) SCOM
6 38 (2.71%) WSUS
7 33 (2.35%) Single Sign-On
8 29 (2.07%) OpenView
9 26 (1.85%) OpenSSO
10 23 (1.64%) Kubernetes
11 19 (1.35%) Active Directory Federation Services
12 18 (1.28%) Progress Chef
13 14 (1.00%) vCenter Server
14 12 (0.85%) Sysprep
15 10 (0.71%) Nagios
16 9 (0.64%) EMC NetWorker
17 8 (0.57%) Jamf Pro
17 8 (0.57%) NetBackup
18 6 (0.43%) NetCrunch
19 5 (0.36%) Failover Clustering
Vendors
1 453 (32.26%) Microsoft
2 205 (14.60%) ServiceNow
3 87 (6.20%) VMware
4 69 (4.91%) Remedy
5 50 (3.56%) Google
6 47 (3.35%) Citrix
6 47 (3.35%) HP
7 46 (3.28%) Cisco
8 38 (2.71%) BMC
8 38 (2.71%) Oracle
9 33 (2.35%) CA
10 24 (1.71%) Apple
11 21 (1.50%) Salesforce
12 20 (1.42%) Meraki
13 19 (1.35%) Snow
14 18 (1.28%) Dynatrace
14 18 (1.28%) IBM
14 18 (1.28%) SAP
14 18 (1.28%) SolarWinds
15 15 (1.07%) Veeam