Service Desk Support Jobs in the UK excluding London

Service Desk Support
UK > UK excluding London

The median Service Desk Support salary in the UK excluding London is £28,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 695 621 726
Rank change year-on-year -74 +105 -100
Permanent jobs requiring a Service Desk Support 85 107 148
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.19% 0.19%
As % of the Job Titles category 0.11% 0.22% 0.20%
Number of salaries quoted 77 96 125
10th Percentile £21,000 £21,875 £19,313
25th Percentile £23,750 £23,875 £20,750
Median annual salary (50th Percentile) £28,500 £27,500 £25,000
Median % change year-on-year +3.64% +10.00% +6.38%
75th Percentile £34,750 £30,143 £30,000
90th Percentile £36,500 £36,625 £32,950
UK median annual salary £30,000 £27,500 £27,000
% change year-on-year +9.09% +1.85% +11.92%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support in the UK excluding London

Service Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Support in the UK excluding London.

Salary trend for Service Desk Support in the UK excluding London

Service Desk Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Support in the UK excluding London over the 6 months to 12 June 2024.

Salary histogram for Service Desk Support in the UK excluding London

Service Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the UK excluding London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +21 31 £24,500 -10.91% 1
South East -43 21 £26,000 -5.45% 1
Yorkshire +79 20 £24,500 -10.91% 1
Northern Ireland - 18 £35,000 - 1
North West -23 11 £21,000 -23.64%
Midlands -43 6 £26,500 -3.64% 1
East Midlands -30 5 £27,000 -1.82%
East of England -31 5 £27,500 +14.58%
Wales +9 2 £28,750 +4.55% 1
West Midlands -15 1 £26,000 +1.96% 1
South West -45 1 £35,000 +20.69% 1
Scotland -68 1 - - 2
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 June 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Support in the job title.

1 43 (50.59%) Microsoft 365
2 41 (48.24%) Microsoft
2 41 (48.24%) Windows
3 36 (42.35%) Active Directory
4 35 (41.18%) SharePoint
5 34 (40.00%) Social Skills
6 29 (34.12%) Incident Management
7 26 (30.59%) Telecoms
8 24 (28.24%) Customer Service
9 22 (25.88%) Coaching
10 19 (22.35%) Mentoring
10 19 (22.35%) Microsoft Office
11 18 (21.18%) Finance
11 18 (21.18%) Customer Experience
12 17 (20.00%) Public Sector
13 16 (18.82%) SAP
13 16 (18.82%) Business Intelligence
13 16 (18.82%) Programme Management
13 16 (18.82%) Electronics
13 16 (18.82%) Manufacturing
13 16 (18.82%) Digital Marketing
13 16 (18.82%) Marketing
13 16 (18.82%) ServiceNow
14 15 (17.65%) Analytical Skills
14 15 (17.65%) Windows 10
14 15 (17.65%) Azure
15 12 (14.12%) Microsoft PowerPoint
15 12 (14.12%) Microsoft Excel
15 12 (14.12%) Microsoft Exchange
16 11 (12.94%) Cisco

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (41.18%) SharePoint
2 12 (14.12%) Microsoft Exchange
3 2 (2.35%) Confluence
Applications
1 19 (22.35%) Microsoft Office
2 12 (14.12%) Microsoft Excel
2 12 (14.12%) Microsoft PowerPoint
Business Applications
1 2 (2.35%) assyst
Cloud Services
1 43 (50.59%) Microsoft 365
2 15 (17.65%) Azure
3 10 (11.76%) Mimecast
4 9 (10.59%) Entra ID
4 9 (10.59%) SaaS
5 8 (9.41%) AWS
6 1 (1.18%) Amazon CloudWatch
6 1 (1.18%) GitHub
6 1 (1.18%) PaaS
Communications & Networking
1 9 (10.59%) VoIP
2 4 (4.71%) Remote Desktop
3 3 (3.53%) VPN
4 2 (2.35%) DHCP
4 2 (2.35%) DNS
5 1 (1.18%) LAN
5 1 (1.18%) TCP/IP
5 1 (1.18%) VLAN
5 1 (1.18%) WAN
5 1 (1.18%) Wireless
Development Applications
1 3 (3.53%) JIRA
General
1 34 (40.00%) Social Skills
2 26 (30.59%) Telecoms
3 18 (21.18%) Finance
4 17 (20.00%) Public Sector
5 16 (18.82%) Electronics
5 16 (18.82%) Manufacturing
5 16 (18.82%) Marketing
6 15 (17.65%) Analytical Skills
7 3 (3.53%) Games
7 3 (3.53%) Legal
8 2 (2.35%) Banking
9 1 (1.18%) Inclusion and Diversity
9 1 (1.18%) Law
9 1 (1.18%) Local Government
Miscellaneous
1 11 (12.94%) Management Information System
2 10 (11.76%) Data Centre
3 2 (2.35%) Smartphone
Operating Systems
1 41 (48.24%) Windows
2 15 (17.65%) Windows 10
3 10 (11.76%) Windows Server
4 7 (8.24%) Android
4 7 (8.24%) Apple iOS
5 2 (2.35%) Windows 7
5 2 (2.35%) Windows Server 2016
5 2 (2.35%) Windows Server 2019
6 1 (1.18%) Linux
Processes & Methodologies
1 29 (34.12%) Incident Management
2 24 (28.24%) Customer Service
3 22 (25.88%) Coaching
4 19 (22.35%) Mentoring
5 18 (21.18%) Customer Experience
6 16 (18.82%) Business Intelligence
6 16 (18.82%) Digital Marketing
6 16 (18.82%) Programme Management
7 10 (11.76%) Proactive Monitoring
8 8 (9.41%) Analytics
8 8 (9.41%) ITIL
9 7 (8.24%) Infrastructure Engineering
9 7 (8.24%) ITSM
10 6 (7.06%) Collaborative Working
11 5 (5.88%) Cybersecurity
12 3 (3.53%) Problem-Solving
13 2 (2.35%) Analytical Thinking
13 2 (2.35%) Break/Fix
13 2 (2.35%) Service Desk Management
13 2 (2.35%) Stakeholder Engagement
Programming Languages
1 1 (1.18%) PowerShell
Qualifications
1 5 (5.88%) Degree
2 2 (2.35%) ITIL Certification
3 1 (1.18%) A+ Certification
3 1 (1.18%) ITIL Foundation Certificate
3 1 (1.18%) SC Cleared
3 1 (1.18%) Security Cleared
Quality Assurance & Compliance
1 5 (5.88%) SLA
2 1 (1.18%) QA
System Software
1 36 (42.35%) Active Directory
2 2 (2.35%) vSphere
3 1 (1.18%) GPFS
3 1 (1.18%) Hyper-V
Systems Management
1 1 (1.18%) Grafana
Vendors
1 41 (48.24%) Microsoft
2 16 (18.82%) SAP
2 16 (18.82%) ServiceNow
3 11 (12.94%) Cisco
3 11 (12.94%) Dell
4 10 (11.76%) HP
4 10 (11.76%) NetApp
5 4 (4.71%) Citrix
5 4 (4.71%) VMware
6 2 (2.35%) Commvault
6 2 (2.35%) Remedy
7 1 (1.18%) Apple
7 1 (1.18%) Dynatrace
7 1 (1.18%) Splunk