Customer Service Jobs in West Yorkshire

Customer Service
Yorkshire > West Yorkshire

The following table provides summary statistics for permanent job vacancies advertised in West Yorkshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 4 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 Jun 2024
Same period 2023 Same period 2022
Rank 29 87 34
Rank change year-on-year +58 -53 +54
Permanent jobs citing Customer Service 186 170 376
As % of all permanent jobs advertised in West Yorkshire 5.95% 3.62% 7.72%
As % of the Processes & Methodologies category 7.16% 3.69% 8.08%
Number of salaries quoted 152 87 248
10th Percentile £23,250 £23,366 £23,425
25th Percentile £25,500 £26,125 £26,000
Median annual salary (50th Percentile) £30,000 £31,000 £38,500
Median % change year-on-year -3.23% -19.48% +45.28%
75th Percentile £48,750 £48,125 £54,063
90th Percentile £63,750 £61,835 £63,750
Yorkshire median annual salary £30,000 £32,500 £37,500
% change year-on-year -7.69% -13.33% +36.36%

All Process and Methodology Skills
West Yorkshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Yorkshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,597 4,605 4,656
As % of all permanent jobs advertised in West Yorkshire 83.02% 98.15% 95.63%
Number of salaries quoted 1,849 2,193 3,087
10th Percentile £28,000 £33,000 £30,875
25th Percentile £39,000 £41,250 £40,000
Median annual salary (50th Percentile) £52,500 £55,000 £52,500
Median % change year-on-year -4.55% +4.76% +5.00%
75th Percentile £69,500 £72,500 £67,500
90th Percentile £84,964 £86,250 £82,500
Yorkshire median annual salary £50,000 £54,882 £51,000
% change year-on-year -8.90% +7.61% +7.37%

Customer Service
Job Vacancy Trend in West Yorkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Customer Service in West Yorkshire

Customer Service
Salary Trend in West Yorkshire

3-month moving average salary quoted in jobs citing Customer Service in West Yorkshire.

Salary trend for Customer Service in West Yorkshire

Customer Service
Salary Histogram in West Yorkshire

Salary distribution for jobs citing Customer Service in West Yorkshire over the 6 months to 4 June 2024.

Salary histogram for Customer Service in West Yorkshire

Customer Service
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the West Yorkshire region over the 6 months to 4 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Leeds +52 99 £32,500 +8.33% 52
Wakefield +38 24 £27,000 -36.47% 12
Huddersfield +7 15 £29,000 -6.45% 4
Bradford +20 11 £29,000 -6.45% 16
Castleford - 8 £31,500 - 1
Halifax +43 7 £22,700 -58.64% 2
Elland - 5 - - 1
Heckmondwike - 4 £30,000 -
Ilkley -1 3 £27,000 -1.82% 1
Batley - 3 £21,000 - 1
Wetherby - 3 £30,000 -
Brighouse - 2 £29,000 - 6
Dewsbury - 2 £20,500 - 1
Customer Service
Yorkshire

Customer Service
Co-occurring Skills and Capabilities in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.38%) Microsoft Exchange
1 10 (5.38%) SharePoint
2 7 (3.76%) IIS
3 1 (0.54%) CMS
3 1 (0.54%) Confluence
3 1 (0.54%) Moodle
3 1 (0.54%) SAS
Applications
1 32 (17.20%) Microsoft Office
2 7 (3.76%) Microsoft Excel
3 1 (0.54%) Adobe Creative Suite
3 1 (0.54%) Adobe Illustrator
3 1 (0.54%) Microsoft Project
3 1 (0.54%) MS Visio
3 1 (0.54%) Photoshop
Business Applications
1 2 (1.08%) Dynamics CRM
1 2 (1.08%) Oracle ERP
1 2 (1.08%) Oracle Payables
1 2 (1.08%) Oracle Procure-to-Pay
2 1 (0.54%) Remedy ITSM
Cloud Services
1 66 (35.48%) Microsoft 365
2 46 (24.73%) Azure
3 12 (6.45%) AWS
4 11 (5.91%) Power Automate
5 7 (3.76%) Azure DevOps
5 7 (3.76%) Entra ID
6 6 (3.23%) Power Platform
6 6 (3.23%) PowerApps
7 5 (2.69%) DigitalOcean
7 5 (2.69%) Dynamics 365
7 5 (2.69%) GCP
8 4 (2.15%) OpenShift
9 3 (1.61%) SaaS
10 2 (1.08%) IaaS
10 2 (1.08%) OCI
10 2 (1.08%) PaaS
11 1 (0.54%) Azure Data Factory
11 1 (0.54%) Azure Logic Apps
11 1 (0.54%) Azure Monitor
11 1 (0.54%) Serverless
Communications & Networking
1 27 (14.52%) Firewall
2 8 (4.30%) Broadband
2 8 (4.30%) TCP/IP
2 8 (4.30%) VPN
3 6 (3.23%) NAS
3 6 (3.23%) SAN
4 5 (2.69%) DNS
4 5 (2.69%) Internet
4 5 (2.69%) Network Security
4 5 (2.69%) VLAN
5 4 (2.15%) BGP
5 4 (2.15%) Intrusion Detection
5 4 (2.15%) IPv4
5 4 (2.15%) IPv6
5 4 (2.15%) MPLS
5 4 (2.15%) OSPF
6 2 (1.08%) DMZ
6 2 (1.08%) HTTP
6 2 (1.08%) tcpdump
6 2 (1.08%) Wireshark
Database & Business Intelligence
1 10 (5.38%) SQL Server
2 4 (2.15%) MySQL
2 4 (2.15%) Power BI
3 2 (1.08%) Relational Database
3 2 (1.08%) SQL Server Integration Services
4 1 (0.54%) Amazon RDS
4 1 (0.54%) Data Lake
4 1 (0.54%) Data Warehouse
4 1 (0.54%) MariaDB
4 1 (0.54%) NoSQL
4 1 (0.54%) Oracle Database
4 1 (0.54%) SQL Server Analysis Services
4 1 (0.54%) SQL Server Reporting Services
Development Applications
1 5 (2.69%) Jasmine
1 5 (2.69%) Karma Test Runner
2 4 (2.15%) IBM UrbanCode
3 3 (1.61%) Git
4 2 (1.08%) Subversion
5 1 (0.54%) JIRA
General
1 98 (52.69%) Social Skills
2 31 (16.67%) Analytical Skills
2 31 (16.67%) Finance
3 30 (16.13%) Organisational Skills
4 24 (12.90%) Legal
5 14 (7.53%) Games
6 13 (6.99%) Law
7 10 (5.38%) Banking
8 8 (4.30%) Marketing
9 7 (3.76%) Documentation Skills
10 6 (3.23%) Advertising
10 6 (3.23%) Manufacturing
10 6 (3.23%) Public Sector
11 5 (2.69%) Inclusion and Diversity
11 5 (2.69%) Presentation Skills
12 3 (1.61%) Retail
13 2 (1.08%) Automotive
14 1 (0.54%) Telecoms
Job Titles
1 49 (26.34%) IT Support
2 33 (17.74%) Support Technician
3 31 (16.67%) IT Support Technician
3 31 (16.67%) IT Technician
4 30 (16.13%) Analyst
5 21 (11.29%) Lead
6 16 (8.60%) Developer
6 16 (8.60%) Support Engineer
7 13 (6.99%) Senior
8 12 (6.45%) Governance Analyst
8 12 (6.45%) IT Engineer
9 11 (5.91%) Team Leader
10 10 (5.38%) IT Support Engineer
11 8 (4.30%) 1st Line Support
11 8 (4.30%) IT Analyst
11 8 (4.30%) Service Desk Team Leader
12 6 (3.23%) 2nd Line Support
12 6 (3.23%) C# Developer
12 6 (3.23%) Senior Developer
12 6 (3.23%) Service Desk Support
Libraries, Frameworks & Software Standards
1 10 (5.38%) .NET
2 8 (4.30%) CSS
2 8 (4.30%) JSON
3 7 (3.76%) ASP.NET
3 7 (3.76%) REST
3 7 (3.76%) Web Services
3 7 (3.76%) XML
4 6 (3.23%) HTML
4 6 (3.23%) React
5 5 (2.69%) AngularJS
5 5 (2.69%) RxJS
5 5 (2.69%) Sass
5 5 (2.69%) SOAP
5 5 (2.69%) XML Schema
6 4 (2.15%) GraphQL
6 4 (2.15%) Node.js
6 4 (2.15%) Oracle Fusion
7 2 (1.08%) CakePHP
7 2 (1.08%) Laravel
7 2 (1.08%) Software Packaging
Miscellaneous
1 12 (6.45%) Reinsurance
2 9 (4.84%) Data Centre
2 9 (4.84%) Driving Licence
2 9 (4.84%) Public Cloud
3 7 (3.76%) Onboarding
4 5 (2.69%) Management Information System
5 4 (2.15%) Analytical Mindset
5 4 (2.15%) Client/Server
6 3 (1.61%) Graphic Design
6 3 (1.61%) Renewable Energy
6 3 (1.61%) Wiki
7 2 (1.08%) Self-Motivation
8 1 (0.54%) Blockchain
8 1 (0.54%) Credit Risk
8 1 (0.54%) Data Structures
8 1 (0.54%) Enterprise Cloud
8 1 (0.54%) Enterprise Software
8 1 (0.54%) iPhone
8 1 (0.54%) Legacy Systems
8 1 (0.54%) Social Media
Operating Systems
1 53 (28.49%) Windows
2 27 (14.52%) Windows Server
3 21 (11.29%) Linux
4 13 (6.99%) Windows 10
5 9 (4.84%) Mac OS
6 3 (1.61%) CentOS
6 3 (1.61%) Red Hat Enterprise Linux
6 3 (1.61%) Windows 7
6 3 (1.61%) Windows Server 2012
7 2 (1.08%) Windows 8
8 1 (0.54%) Unix
8 1 (0.54%) VMS
8 1 (0.54%) Windows Server 2016
8 1 (0.54%) Windows Server 2019
Processes & Methodologies
1 41 (22.04%) Problem-Solving
2 20 (10.75%) ITIL
3 19 (10.22%) Agile
4 16 (8.60%) Continuous Improvement
4 16 (8.60%) Line Management
5 15 (8.06%) Mentoring
6 14 (7.53%) Cybersecurity
7 13 (6.99%) DevOps
7 13 (6.99%) Service Management
7 13 (6.99%) Stakeholder Management
8 12 (6.45%) Coaching
8 12 (6.45%) Customer Experience
8 12 (6.45%) Electronic Trading
8 12 (6.45%) Infrastructure Engineering
9 10 (5.38%) Collaborative Culture
9 10 (5.38%) Collaborative Working
9 10 (5.38%) Information Security
9 10 (5.38%) Technical Leadership
10 9 (4.84%) Proactive Monitoring
10 9 (4.84%) Service Delivery
Programming Languages
1 20 (10.75%) SQL
2 12 (6.45%) C#
3 11 (5.91%) PowerShell
4 9 (4.84%) JavaScript
4 9 (4.84%) TypeScript
5 6 (3.23%) T-SQL
5 6 (3.23%) VB.NET
6 5 (2.69%) VB
6 5 (2.69%) VB6
7 4 (2.15%) Groovy
8 2 (1.08%) Bash
8 2 (1.08%) PHP
8 2 (1.08%) Python
9 1 (0.54%) Java
Qualifications
1 33 (17.74%) Degree
2 12 (6.45%) Microsoft Certification
3 10 (5.38%) DBS Check
4 9 (4.84%) CCNA
4 9 (4.84%) Cisco Certification
5 7 (3.76%) MCP
6 6 (3.23%) MCSE
7 5 (2.69%) CompTIA Security+
8 4 (2.15%) A+ Certification
8 4 (2.15%) Computer Science Degree
9 3 (1.61%) CEH
9 3 (1.61%) OSCP
9 3 (1.61%) Security Cleared
9 3 (1.61%) SSCP
10 2 (1.08%) AWS Certification
10 2 (1.08%) AWS Certified Cloud Practitioner
10 2 (1.08%) CASP
10 2 (1.08%) CompTIA CySA+
10 2 (1.08%) CREST Certified
10 2 (1.08%) SC Cleared
Quality Assurance & Compliance
1 9 (4.84%) ISO/IEC 27001
2 6 (3.23%) SLA
3 5 (2.69%) QA
4 2 (1.08%) GDPR
4 2 (1.08%) NIST
5 1 (0.54%) Cyber Essentials
5 1 (0.54%) ISO/IEC 20000
5 1 (0.54%) SOC 2
System Software
1 31 (16.67%) Active Directory
2 14 (7.53%) VMware Infrastructure
3 12 (6.45%) Hyper-V
4 6 (3.23%) vSphere
5 4 (2.15%) vCloud
6 2 (1.08%) VMware ESXi
6 2 (1.08%) VMware Server
6 2 (1.08%) VMware Workstation
7 1 (0.54%) Docker
Systems Management
1 12 (6.45%) Microsoft Intune
2 7 (3.76%) FortiGate
3 6 (3.23%) Nagios
4 5 (2.69%) Terraform
5 4 (2.15%) Ansible
5 4 (2.15%) Progress Chef
6 3 (1.61%) Autotask
7 2 (1.08%) CSIRT
7 2 (1.08%) Host Intrusion Detection System
8 1 (0.54%) Kubernetes
8 1 (0.54%) yum
Vendors
1 53 (28.49%) Microsoft
2 21 (11.29%) VMware
3 11 (5.91%) Cisco
3 11 (5.91%) Veeam
4 10 (5.38%) IBM
5 9 (4.84%) CheckPoint
6 6 (3.23%) Google
7 5 (2.69%) Aruba
7 5 (2.69%) Citrix
7 5 (2.69%) Freshdesk
7 5 (2.69%) Oracle
7 5 (2.69%) SonicWALL
8 4 (2.15%) Virgin Media
9 3 (1.61%) ConnectWise
9 3 (1.61%) Datto
9 3 (1.61%) Dell
9 3 (1.61%) Kaseya
9 3 (1.61%) Red Hat
9 3 (1.61%) Twitter
10 2 (1.08%) CrowdStrike