Description2nd Linesupport engineer - £35,000 - Oxford I am working with a client who is on the lookout for a 2ndlinesupport hardware engineer in the heart of oxford. You will you will be the eyes and the ears of … be good .Skillset required : Server administrationSolving user problems/answering queries/basic user instructionNew user& application setupsDay-to-day user/systems support (printer installs, etc.)Web based ‘Manufacturer Knowledge Base’ investigationsProviding applications & patchesWorkstation troubleshootingTraining & answering queries (re: MS Office based apps.)In-house server/network … auditing & fact-finding visits. If you are local to the Oxford area apply and we can get a call set up with the team. 2ndLinesupport engineer - £35,000 - Oxford more »
Overview of the role We are currently recruiting an experienced Site Based 2ndLine IT Engineer who will be based in Portsmouth at one of our largest retail clients sites. This role will be joining our already established onsite engineering team who provides support for … bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2ndLine IT Engineers you will be expected to work on our clients site 5 days a week. Benefits of working for Tailor … business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Site Based 2ndLine IT Engineer: Although you will be on site at one of our clients you will be an important member of the more »
2ndLine Engineer Southampton - hybrid working + customer site visits Up to £35,000 + company car Join a dynamic tech company during a time of transformation! A 2ndlinesupport engineer is required to join my client, providing a top tier … service to customers across the UK. The ideal 2ndLine engineer will have broad technical experience across Microsoft and VoIP and network. The role is hybrid working, with visits … to customer sites. Driving license is essential and company car or car allowance will be provided. Your Role: Resolve issues up to a secondline level, spanning a wide range of technologies. Deliver onsite and remoe technical support with competence while maintaining clear communication with both more »
2ndLine IT Support Engineer - Peterborough - £30,000 to £35,000 Principal IT are working exclusively with a rapidly growing business based in Scunthorpe which have offices in Hessle & Peterborough. Our client pride themselves on been a Microsoft Gold Partner whilst also delivering a premium … level of support. They are currently on the lookout for a 2ndLine IT Support Engineer to join them on a permanent basis. This business has seen rapid growth throughout the pandemic and shows no signs of slowing down. To be successful in this role … training opportunities Staff appreciation parties Fully funded social events Staff discount scheme How to Apply If you are interested in hearing more about this 2ndLine IT Support Engineer position or interested in applying for the role please follow the link below or contact Principal more »
2ndLine Application Support - £40K Bury St Edmunds Up to £40,000 per annum + Excellent Benefits and Progression A leading software company is looking for a passionate 2ndLine Application Support Engineer to join their growing team. You will … be responsible for providing 2ndLine application support on all bespoke software products. You will be put through market leading training to ensure you are comfortable with the products. You will be part of an exciting growing team, and play a big part in liaising … will have experience working in an environment where you are comfortable providing Technical, Software or Application Support. Responsibilities: Experience handling all incoming customer support cases with the ability to evaluate the cases to establish if it is a training requirement, product usage issue or a software bug. Document more »
Employment Type: Permanent
Salary: £35000 - £40000/annum Training and Progression
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
2ndLine Application Support - £40K Bury St Edmunds Up to £40,000 per annum + Excellent Benefits and Progression A leading software company is looking for a passionate 2ndLine Application Support Engineer to join their growing team. You will … be responsible for providing 2ndLine application support on all bespoke software products. You will be put through market leading training to ensure you are comfortable with the products. You will be part of an exciting growing team, and play a big part in liaising … will have experience working in an environment where you are comfortable providing Technical, Software or Application Support. Responsibilities: Experience handling all incoming customer support cases with the ability to evaluate the cases to establish if it is a training requirement, product usage issue or a software bug. Document more »
South East London, England, United Kingdom Hybrid / WFH Options
Fitzrovia IT Limited
Job Description2nd LineSupport Engineer - hybrid working (3 days in office or onsite)LondonUp to £35,000 DOEFitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance.In 2023 we … looking for an experienced helpdesk engineer to join our expanding service desk team. The ideal candidate would be someone that is already in a 2ndline role, or an experienced 1st line engineer looking for that next step in their career. This role will include … delivered through additional Fitzrovia services and effective Problem Management.Job Specifications:Experience:background preferableyears proven experience in an IT support role (1st/2ndline)of working to an ITIL framework in a service desk capacityWindows Server 2016 – 2022365 Support for Email, SharePoint, OneDrive more »
2ndLineSupport Engineer – Hybrid – Kent - £36,000 + Excellent benefits + Career progression Overview: An exciting opportunity has arisen with a leading MSP in Kent for a 2ndLineSupport Engineer. You will be responsible for ensuring the progression … and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Role & Responsibilities: Handle escalated calls from first line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet … depending on skills and experience. 25 days annual leave + bank holidays. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Contributory pension scheme (after 3 months service and successful completion of probationary period) Working hours on a shift basis as more »
2ndLineSupport Engineer - Cheshire - £28K My Client, an MSP based in Cheshire are looking for a 2ndLineSupport Engineer to join their technical team. Main duties To offer consumers first-line help desk support. Helping and … collaborating with the team. To conduct site inspections and offer installation and support locally. To be able to precisely identify hardware and software issues and to be able to use remote networking and client site visits to fix the majority of client issues. To give customers excellent customer more »
York, England, United Kingdom Hybrid / WFH Options
Hays
2NDLINE IT SUPPORT MULTIPLE 3 MONTH CONTRACTS HYBRID WORKING YORK HQ DAY RATE - £170.00 - £200.00 UMB (INSIDE IR35) Your new role Multiple opportunities for 2ndLine IT Support Candidates to be hired on an initial 3 Month Contract for … a busy Service Desk (minimum 2 years) Working in large scale, multi-site environments Experience working to and reporting against SLAs Windows 10 support in a domain environment Hardware & peripherals troubleshooting & support Software troubleshooting & support Active Directory administration Understanding of TCP/IP networks … Microsoft Office 2016 Suite VPN troubleshooting & support What you'll get in return The initial Contract will be for a 3 Month Period - there are multiple vacancies. The Day Rate is between £170.00 to £200.00 - UMB Co (Inside IR35). Full shift pattern details available on request. more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Position Overview As a IT Support Specialist - 2ndLine, you will play a crucial role in providing remote and on-site technical support to end-users across our … experience and excellent understanding of Active Directory, Azure and Office 365. Duties Work under limited supervision both independently and within a team environment. Providing 2ndlinesupport towards hardware and software issues (onsite and remote). Work closely with other Global Support teams … to resolve issues, manage IT Requests and provide assistance on 2ndline capacity. Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service more »
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Be Technology
My client is a well-established MSP, and they are looking for a strong 2ndLine IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology … be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: ** Provide 2ndline technical support via phone, email, and face-to-face for internal and external customers. ** Record all support … Backup Solutions ** 3 Years of IT Support (MSP experience is a bonus) ** Must have a clean driving license + car Job title: 2ndLine IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.Position OverviewAs a IT Support Specialist - 2ndLine, you will play a crucial role in providing remote and on-site technical support to end-users across our … have the technical experience and excellent understanding of Active Directory, Azure and Office 365.DutiesWork under limited supervision both independently and within a team environment.Providing 2ndlinesupport towards hardware and software issues (onsite and remote).Work closely with other Global Support teams to … resolve issues, manage IT Requests and provide assistance on 2ndline capacity.Following ITIL methodology, prioritise, log and track multiple issues through to resolution, within agreed time limits Efficiently utilize ServiceNow, Manage Engine and other available tools to log, categorize, prioritize, and assign incidents and service requests.Carry out more »
Support Analyst - London/Hybrid - 6 Month Fixed Term Contract - Up to £48k A fantastic opportunity has arisen for a 2ndLineSupport Analyst to join our London based global law firm on a permanent basis.Troubleshoot and take ownership of tickets … all action taken and any resolution respond to emails and tickets/requests in a timely mannerDeal with requests escalated by the 1st line teamEscalate incidents when appropriate, working closely with the Technical Escalation team membersResponsible for new joiner/leaver account process.Set up and re-build hardware … the teamGood knowledge and understanding of Microsoft Suite and Windows 10AD, Azure, Office 365,Networking TechnologiesiManage, Aderant, BigHandMobile Devices (iPad, iPhones, Android), Intune2nd LineSupport Analyst - London/Hybrid - 6 Month Fixed Term Contract - Up to £48k more »
Leeds, England, United Kingdom Hybrid / WFH Options
WhiteSpider
Job Description Job Title: 2ndLine Network Support EngineerEmployment Type: Full-time, PermanentLocation: Leeds LS11 9YJ: reliably commute or plan to relocate before starting work (preferred) - Hybrid working available with a minimum of 2 days working in the officeSalary: £35,000 - £50,000 (Based on … services and software defined solutions to enterprises across the world. We are looking to grow our Managed Services team and require a full-time 2ndLine Network Support Engineer. The individual we are looking for will be a highly motivated and skilled team player who … for all of the technologies supported, however, the ability for the engineer to be able to ‘hit the ground running’ is essential. The RoleThe 2ndLine Network Support Engineer will be based in Leeds and will be responsible for day-to-day supportmore »
Job title: 2ndLineSupport Technician Salary: up to £36k + Bonuses Location : Wymondham My client is a driven and successful company, and they are looking for a 2ndlinesupport Technician to join their team. This role requires someone more »
with a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st/2ndLineSupport Engineer to join their dynamic team on a permanent basis. Get ready to elevate your career to new … In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including … to Friday work schedule, 8:30 AM to 5:30 PM – work-life balance is key. If you're a tech-savvy 1st/2ndLineSupport Engineer with a minimum of 1 year's experience in the thrilling MSP world, and extensive knowledge of more »
2ndLine Infrastructure Support - 6 month contract - Buy side Investment Management - £200 - £300 a day My client, a buy side Investment Management firm, are looking to hire a 2ndLineSupport Engineer. This is an urgent role and I am … looking to send my shortlist by the EOD. There is an ongoing need for someone in person in the London office to manage 2ndline infrastructure support. Initial 6 month contract with chance of renewal - onsite in their London office. Key Requirements: Infrastructure Support - Level more »
Job Title: 2ndLine Engineer x2 (Office 365 Specialist + Infrastructure Specialist) Location: Multiple Campus locations, Portsmouth Salary: £28,315.00 - £30,034.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About The College: As a newly merged College, we … Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As an 2ndLine Engineer specialising in either Office 365 or infrastructure here at COPC, you will be responsible for providing advanced technical support … maintaining the colleges IT systems, including Office 365 applications, ensuring their optimal performance and security. You will address escalated issues from the 1st line or support, perform system upgrades and collaborate with the other IT professionals to implement new technologies and solutions. Additionally, you may be more »
2ndLine Technical Support Engineer Gloucestershire £27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital … road map (including AI integration and AR/VR applications), read on! This role ISN'T your average IT Support role... It will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to … recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2ndline IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience more »
2ndLine IT Support Engineer Permanent, Full Time Stevenage (on-site) We are currently recruiting for an IT Support Engineer (2ndLine) for an established global IT Services organisation. Please note, the successful candidate will be required to complete security … IT Services to the end client through supply of contracted services, including but limited to the below; ● Incident and request ownership and management ● SecondLinesupport for software and hardware fault resolution ● Installation, moves and addition services in relation to IT equipment on customer sites ● Contribute more »
Sidcup, Greater London, United Kingdom Hybrid / WFH Options
Intec Select Ltd
2ndLineSupport Engineer - South East London/Kent - £28,000 - £36,000 + Excellent Benefits Overview: *This position requires you to have a full UK driving licences and access to a vehicle* An excellent opportunity has arisen with an award winning managed service provider … for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2ndline support. You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level … Agreements. Role & Responsibilities: Handle escalated calls from 1st line Service Desk team Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is more »
2ndLine Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile … refresh project. We're seeking a proactive and dynamic individual to provide temporary 2ndlinesupport assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune. Key Responsibilities: Provide basic Level … support, including greeting walk-in customers and logging faults. Troubleshoot and configure computer and mobile hardware/software. Offer remote support for software fault finding and resolution. Set up laptops for new users. Log cases promptly within the helpdesk system and update spreadsheets. Escalate problems when more »
2ndLineSupport Engineer Up to £35k Farnham The Client: middle is partnered with an IT business in Farnham to find their new 2ndLine Engineer! After the client has won a few next clients, this is a brand-new hire for … support their continuous improvement plans and client offerings. The Role: You will be joining a close-knit team of Engineers to offer 2nd/3rd line duties, implementing and leading projects. This role will suit someone ambitious who would like to move into a Manager more »
2ndLineSupport Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with … a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess … all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate more »