2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,000 per year according to job vacancies posted during the 6 months to 8 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 335 349 488
Rank change year-on-year +14 +139 -22
Permanent jobs requiring a 2nd Line Support 725 767 1,005
As % of all permanent jobs advertised in England 0.77% 0.93% 0.70%
As % of the Job Titles category 0.82% 1.01% 0.73%
Number of salaries quoted 649 692 910
10th Percentile £26,000 £25,500 £24,500
25th Percentile £27,750 £27,500 £26,250
Median annual salary (50th Percentile) £31,000 £32,000 £30,000
Median % change year-on-year -3.13% +6.67% +7.14%
75th Percentile £35,750 £36,500 £35,000
90th Percentile £40,000 £40,000 £39,075
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,935 75,643 138,160
% of permanent jobs with a recognized job title 94.74% 91.23% 95.96%
Number of salaries quoted 65,011 49,623 75,965
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,402 £45,000 £43,023
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 8 June 2024.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -22 178 £30,000 -1.64% 27
North of England +16 132 £30,000 +5.26% 24
London -52 118 £35,000 +7.69% 16
East of England +51 108 £31,000 -4.62% 11
Midlands -3 105 £29,500 +5.36% 9
South West -9 85 £33,500 -6.94% 12
North West -2 65 £30,000 +5.26% 10
West Midlands +3 61 £29,500 +7.27% 4
Yorkshire +57 46 £31,500 +14.13% 11
East Midlands -2 44 £29,500 -1.67% 5
North East -9 21 £30,000 -7.69% 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 8 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 459 (63.31%) Microsoft
2 457 (63.03%) Windows
3 456 (62.90%) Microsoft 365
4 423 (58.34%) Active Directory
5 288 (39.72%) Social Skills
6 243 (33.52%) Azure
7 219 (30.21%) Windows Server
8 212 (29.24%) Problem-Solving
9 209 (28.83%) Customer Service
10 181 (24.97%) Microsoft Exchange
11 177 (24.41%) Windows 10
12 164 (22.62%) VMware
13 150 (20.69%) Firewall
14 138 (19.03%) SharePoint
14 138 (19.03%) Microsoft Office
15 134 (18.48%) ITIL
16 126 (17.38%) VMware Infrastructure
17 125 (17.24%) Microsoft Intune
18 115 (15.86%) Hyper-V
19 105 (14.48%) Entra ID
20 94 (12.97%) Citrix
20 94 (12.97%) DNS
21 81 (11.17%) Analytical Skills
22 78 (10.76%) Microsoft Certification
23 77 (10.62%) WAN
24 76 (10.48%) DHCP
25 73 (10.07%) LAN
26 69 (9.52%) SLA
26 69 (9.52%) Driving Licence
27 62 (8.55%) Degree

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 181 (24.97%) Microsoft Exchange
2 138 (19.03%) SharePoint
3 16 (2.21%) SharePoint 2010
3 16 (2.21%) SharePoint 2013
4 11 (1.52%) IIS
5 4 (0.55%) Skype for Business
6 2 (0.28%) Confluence
6 2 (0.28%) Exchange Server 2007
6 2 (0.28%) Exchange Server 2010
6 2 (0.28%) Exchange Server 2013
7 1 (0.14%) IBM Domino
Applications
1 138 (19.03%) Microsoft Office
2 13 (1.79%) Microsoft Excel
3 2 (0.28%) Spreadsheet
4 1 (0.14%) Microsoft PowerPoint
Business Applications
1 4 (0.55%) Dynamics CRM
1 4 (0.55%) Dynamics NAV
2 3 (0.41%) JDE EnterpriseOne
2 3 (0.41%) Shopify
3 1 (0.14%) Dynamics AX
3 1 (0.14%) Oracle Receivables
Cloud Services
1 456 (62.90%) Microsoft 365
2 243 (33.52%) Azure
3 105 (14.48%) Entra ID
4 52 (7.17%) AWS
5 46 (6.34%) OneDrive
6 36 (4.97%) GCP
7 17 (2.34%) Dynamics 365
8 16 (2.21%) Google Workspace
9 11 (1.52%) Mimecast
10 9 (1.24%) Azure Sentinel
10 9 (1.24%) SaaS
11 7 (0.97%) Power Platform
12 3 (0.41%) Cloud Computing
13 2 (0.28%) Serverless
14 1 (0.14%) IaaS
14 1 (0.14%) OpenDNS
14 1 (0.14%) WhatsApp
Communications & Networking
1 150 (20.69%) Firewall
2 94 (12.97%) DNS
3 77 (10.62%) WAN
4 76 (10.48%) DHCP
5 73 (10.07%) LAN
6 58 (8.00%) Wi-Fi
7 49 (6.76%) TCP/IP
8 34 (4.69%) Internet
9 33 (4.55%) VLAN
10 32 (4.41%) VoIP
11 31 (4.28%) VPN
12 22 (3.03%) Network Security
13 18 (2.48%) SAN
14 15 (2.07%) Wireless
14 15 (2.07%) WLAN
15 14 (1.93%) Intranet
15 14 (1.93%) Remote Desktop
16 9 (1.24%) NAS
17 6 (0.83%) Skype
17 6 (0.83%) Unified Communications
Database & Business Intelligence
1 44 (6.07%) SQL Server
2 16 (2.21%) Amazon RDS
3 8 (1.10%) MariaDB
3 8 (1.10%) MySQL
4 3 (0.41%) Power BI
5 1 (0.14%) Crystal Reports
5 1 (0.14%) Oracle Reports
5 1 (0.14%) Relational Database
Development Applications
1 6 (0.83%) JIRA
2 2 (0.28%) Hudson
General
1 288 (39.72%) Social Skills
2 81 (11.17%) Analytical Skills
3 53 (7.31%) Organisational Skills
4 51 (7.03%) Finance
5 35 (4.83%) Law
6 28 (3.86%) Legal
7 27 (3.72%) Manufacturing
8 21 (2.90%) Telecoms
9 17 (2.34%) Documentation Skills
10 10 (1.38%) Inclusion and Diversity
11 8 (1.10%) Public Sector
11 8 (1.10%) Retail
12 6 (0.83%) Marketing
13 5 (0.69%) Banking
13 5 (0.69%) Presentation Skills
13 5 (0.69%) Publishing
14 4 (0.55%) Advertising
14 4 (0.55%) Games
15 2 (0.28%) Billing
15 2 (0.28%) Digital Healthcare
Libraries, Frameworks & Software Standards
1 8 (1.10%) .NET
2 4 (0.55%) Cocoa
3 1 (0.14%) CSS
3 1 (0.14%) EDI
3 1 (0.14%) HTML
Miscellaneous
1 69 (9.52%) Driving Licence
2 25 (3.45%) Onboarding
3 22 (3.03%) Self-Motivation
4 20 (2.76%) EPoS
4 20 (2.76%) Smartphone
5 16 (2.21%) Video Conferencing
6 14 (1.93%) iPad
7 11 (1.52%) iPhone
7 11 (1.52%) Management Information System
8 9 (1.24%) Enterprise Storage
9 8 (1.10%) Clustering
10 6 (0.83%) Security Operations Centre
11 5 (0.69%) BYOD
11 5 (0.69%) Replication
12 4 (0.55%) Virtual Team
13 3 (0.41%) Apple TV
13 3 (0.41%) CMDB
13 3 (0.41%) Fat Client
13 3 (0.41%) Handset
13 3 (0.41%) Thin Client
Operating Systems
1 457 (63.03%) Windows
2 219 (30.21%) Windows Server
3 177 (24.41%) Windows 10
4 45 (6.21%) Apple iOS
5 39 (5.38%) Android
5 39 (5.38%) Linux
6 37 (5.10%) Mac OS
7 32 (4.41%) Windows Server 2012
8 26 (3.59%) Windows 7
8 26 (3.59%) Windows Server 2019
9 20 (2.76%) Windows Server 2016
10 17 (2.34%) Windows 8
11 8 (1.10%) Windows Server 2008
12 6 (0.83%) Red Hat Enterprise Linux
13 5 (0.69%) CentOS
13 5 (0.69%) Mac OS X
14 4 (0.55%) Unix
14 4 (0.55%) VMS
15 2 (0.28%) AIX
16 1 (0.14%) Windows Mobile
Processes & Methodologies
1 212 (29.24%) Problem-Solving
2 209 (28.83%) Customer Service
3 134 (18.48%) ITIL
4 43 (5.93%) Mobile Device Management
5 37 (5.10%) ITSM
6 35 (4.83%) Service Delivery
7 29 (4.00%) Computer Science
8 25 (3.45%) Mentoring
8 25 (3.45%) Server Virtualisation
9 22 (3.03%) Cybersecurity
9 22 (3.03%) Service Management
10 21 (2.90%) CRM
10 21 (2.90%) Incident Management
11 19 (2.62%) Line Management
11 19 (2.62%) Server Management
12 17 (2.34%) Antivirus Management
13 16 (2.21%) Agile
13 16 (2.21%) Continuous Improvement
14 15 (2.07%) Logistics
14 15 (2.07%) Software Deployment
Programming Languages
1 58 (8.00%) SQL
2 34 (4.69%) PowerShell
3 4 (0.55%) Python
4 2 (0.28%) Bash
5 1 (0.14%) C++
5 1 (0.14%) Perl
Qualifications
1 78 (10.76%) Microsoft Certification
2 62 (8.55%) Degree
3 43 (5.93%) Security Cleared
4 36 (4.97%) DBS Check
5 31 (4.28%) SC Cleared
6 30 (4.14%) A+ Certification
7 28 (3.86%) MCP
8 27 (3.72%) Computer Science Degree
9 22 (3.03%) MCSE
10 18 (2.48%) MCITP
11 16 (2.21%) Azure Certification
12 13 (1.79%) Network+ Certification
13 8 (1.10%) CCNA
13 8 (1.10%) Cisco Certification
13 8 (1.10%) CompTIA Security+
14 6 (0.83%) AWS Certification
14 6 (0.83%) HND
15 5 (0.69%) ITIL Certification
16 3 (0.41%) DV Cleared
17 2 (0.28%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 69 (9.52%) SLA
2 10 (1.38%) GDPR
2 10 (1.38%) ISO/IEC 27001
3 5 (0.69%) QA
4 3 (0.41%) Cyber Essentials
5 2 (0.28%) Cyber Essentials PLUS
5 2 (0.28%) ISO 9001
6 1 (0.14%) PCI DSS
System Software
1 423 (58.34%) Active Directory
2 126 (17.38%) VMware Infrastructure
3 115 (15.86%) Hyper-V
4 35 (4.83%) XenApp
5 34 (4.69%) XenDesktop
6 27 (3.72%) Virtual Desktop
7 16 (2.21%) VMware ESXi
7 16 (2.21%) vSphere
8 11 (1.52%) VirtualBox
8 11 (1.52%) VMware Workstation
9 6 (0.83%) Terminal Services
10 4 (0.55%) Virtual Servers
11 3 (0.41%) Virtual Machines
12 1 (0.14%) Firmware
12 1 (0.14%) VMware NSX
Systems Management
1 125 (17.24%) Microsoft Intune
2 55 (7.59%) SCCM
3 18 (2.48%) WSUS
4 12 (1.66%) Jamf Pro
5 8 (1.10%) Autotask
5 8 (1.10%) Failover Clustering
6 6 (0.83%) SmoothWall
7 3 (0.41%) Microsoft Data Protection Manager
7 3 (0.41%) NetBackup
7 3 (0.41%) SCDPM
8 2 (0.28%) FortiGate
8 2 (0.28%) Kubernetes
8 2 (0.28%) McAfee ePO
8 2 (0.28%) Nessus
8 2 (0.28%) vCenter Server
9 1 (0.14%) Backup Exec
9 1 (0.14%) Dell DRAC
9 1 (0.14%) Opsgenie
9 1 (0.14%) Single Sign-On
Vendors
1 459 (63.31%) Microsoft
2 164 (22.62%) VMware
3 94 (12.97%) Citrix
4 52 (7.17%) Cisco
5 46 (6.34%) Google
6 39 (5.38%) HP
7 35 (4.83%) Apple
8 30 (4.14%) Dell
9 29 (4.00%) Sophos
10 24 (3.31%) Symantec
10 24 (3.31%) Veeam
11 16 (2.21%) ServiceNow
12 10 (1.38%) Datto
13 8 (1.10%) Avaya
14 7 (0.97%) Acronis
14 7 (0.97%) ConnectWise
14 7 (0.97%) ESET
14 7 (0.97%) Ubiquiti
15 6 (0.83%) Draytek
15 6 (0.83%) Veritas