Service Management Jobs in England

Service Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 8 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 142 122 199
Rank change year-on-year -20 +77 -1
Permanent jobs citing Service Management 1,833 2,376 2,924
As % of all permanent jobs advertised in England 1.95% 2.87% 2.03%
As % of the Processes & Methodologies category 2.35% 3.00% 2.12%
Number of salaries quoted 1,315 1,483 1,942
10th Percentile £26,500 £29,550 £26,755
25th Percentile £35,000 £36,250 £38,863
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% -
75th Percentile £67,500 £71,250 £65,000
90th Percentile £87,500 £88,750 £85,000
UK median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 77,844 79,154 138,151
As % of all permanent jobs advertised in England 82.92% 95.46% 95.95%
Number of salaries quoted 55,725 48,396 74,307
10th Percentile £29,250 £34,324 £33,259
25th Percentile £40,000 £45,875 £44,186
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £102,500 £97,500
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 8 June 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -27 521 £65,000 - 104
North of England -8 416 £44,274 -6.79% 67
South East -23 340 £52,500 - 63
Midlands -26 274 £36,000 -30.10% 61
North West +12 214 £45,000 -6.99% 38
South West -12 185 £47,229 +4.60% 44
West Midlands -27 169 £50,000 -9.09% 39
Yorkshire -2 143 £42,500 -15.00% 22
East Midlands -21 103 £28,500 -24.00% 22
East of England -23 89 £37,500 -11.24% 23
North East -16 59 £42,453 +18.75% 10
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 116 (6.33%) Microsoft Exchange
2 89 (4.86%) SharePoint
3 38 (2.07%) Confluence
4 21 (1.15%) WebLogic
5 19 (1.04%) CMS
6 14 (0.76%) SAS
7 6 (0.33%) IBM Notes
7 6 (0.33%) IIS
8 5 (0.27%) Moodle
8 5 (0.27%) SharePoint 2010
8 5 (0.27%) SharePoint 2013
9 4 (0.22%) ArcGIS
9 4 (0.22%) Exchange Server 2010
9 4 (0.22%) WordPress
10 3 (0.16%) Apache
10 3 (0.16%) Skype for Business
11 2 (0.11%) Apache Spark
12 1 (0.055%) Blackberry Enterprise Server
Applications
1 168 (9.17%) Microsoft Office
2 100 (5.46%) Microsoft Excel
3 35 (1.91%) Microsoft PowerPoint
4 28 (1.53%) MS Visio
5 15 (0.82%) Microsoft Project
6 5 (0.27%) Trello
7 3 (0.16%) Chatbot
8 1 (0.055%) 1Password
8 1 (0.055%) Spreadsheet
Business Applications
1 53 (2.89%) Remedy ITSM
2 26 (1.42%) Dynamics CRM
3 11 (0.60%) Elite 3E
3 11 (0.60%) NEC Housing
4 6 (0.33%) SAP ERP
5 5 (0.27%) Maximo
5 5 (0.27%) PlanetPress Connect
6 4 (0.22%) SAP IS-U
7 3 (0.16%) NetSuite
7 3 (0.16%) Oracle EBS
8 2 (0.11%) Shopify
9 1 (0.055%) Carpe Diem
9 1 (0.055%) Dynamics GP
9 1 (0.055%) Dynamics NAV
9 1 (0.055%) Eikon
9 1 (0.055%) Primavera
9 1 (0.055%) SAP S/4HANA
Cloud Services
1 373 (20.35%) Microsoft 365
2 339 (18.49%) Azure
3 121 (6.60%) Entra ID
4 114 (6.22%) AWS
5 98 (5.35%) Power Platform
6 64 (3.49%) SaaS
7 44 (2.40%) Dynamics 365
8 35 (1.91%) OneDrive
9 30 (1.64%) IaaS
10 29 (1.58%) Azure Monitor
10 29 (1.58%) Azure Storage
11 27 (1.47%) PaaS
11 27 (1.47%) PowerApps
12 24 (1.31%) Azure DevOps
12 24 (1.31%) Power Automate
13 22 (1.20%) Google Sheets
14 17 (0.93%) Azure Data Factory
15 16 (0.87%) Cloud Computing
15 16 (0.87%) WhatsApp
16 15 (0.82%) Azure Logic Apps
Communications & Networking
1 152 (8.29%) Firewall
2 92 (5.02%) DNS
3 88 (4.80%) VPN
4 72 (3.93%) DHCP
5 70 (3.82%) LAN
6 66 (3.60%) WAN
7 48 (2.62%) TCP/IP
8 44 (2.40%) Wireless
9 41 (2.24%) Wi-Fi
10 29 (1.58%) WLAN
11 24 (1.31%) VoIP
12 23 (1.25%) SAN
13 22 (1.20%) Network Security
14 16 (0.87%) Remote Desktop
14 16 (0.87%) SD-WAN
15 15 (0.82%) Intrusion Detection
16 14 (0.76%) Internet
17 11 (0.60%) MPLS
17 11 (0.60%) SSL
18 10 (0.55%) VLAN
Database & Business Intelligence
1 75 (4.09%) Power BI
2 48 (2.62%) SQL Server
3 29 (1.58%) MySQL
4 21 (1.15%) Elasticsearch
5 18 (0.98%) GIS
5 18 (0.98%) Relational Database
6 14 (0.76%) Azure SQL Database
7 13 (0.71%) Amazon RDS
8 12 (0.65%) Data Warehouse
9 10 (0.55%) Geospatial Data
10 8 (0.44%) Oracle Database
11 6 (0.33%) RDBMS
12 5 (0.27%) SQL Server Integration Services
12 5 (0.27%) SQL Server Reporting Services
13 3 (0.16%) BusinessObjects
13 3 (0.16%) Tableau
14 2 (0.11%) Big Data
14 2 (0.11%) Crystal Reports
14 2 (0.11%) Hadoop
14 2 (0.11%) SAP HANA
Development Applications
1 94 (5.13%) JIRA
2 37 (2.02%) GitLab
3 21 (1.15%) Artifactory
4 9 (0.49%) MSI
5 7 (0.38%) AdminStudio
5 7 (0.38%) Git
5 7 (0.38%) InstallShield
6 5 (0.27%) Jenkins
6 5 (0.27%) SQL Server Management Studio (SSMS)
7 3 (0.16%) IBM UrbanCode
8 2 (0.11%) Octopus Deploy
8 2 (0.11%) Postman
8 2 (0.11%) PowerBuilder
8 2 (0.11%) TeamCity
9 1 (0.055%) Bitbucket
9 1 (0.055%) Selenium
General
1 744 (40.59%) Social Skills
2 477 (26.02%) Finance
3 301 (16.42%) Analytical Skills
4 163 (8.89%) Inclusion and Diversity
5 162 (8.84%) Public Sector
6 111 (6.06%) Presentation Skills
7 104 (5.67%) Law
8 86 (4.69%) Retail
9 83 (4.53%) Billing
10 82 (4.47%) Banking
11 66 (3.60%) Legal
12 58 (3.16%) Organisational Skills
13 47 (2.56%) Local Government
14 46 (2.51%) Telecoms
15 40 (2.18%) Police
16 36 (1.96%) Influencing Skills
17 34 (1.85%) Back Office
18 28 (1.53%) Manufacturing
19 21 (1.15%) Pharmaceutical
20 16 (0.87%) French Language
Job Titles
1 263 (14.35%) Analyst
2 241 (13.15%) Service Manager
3 183 (9.98%) Senior
4 168 (9.17%) Lead
5 166 (9.06%) IT Manager
6 136 (7.42%) IT Support
7 113 (6.16%) Architect
8 102 (5.56%) Support Analyst
9 98 (5.35%) Delivery Manager
9 98 (5.35%) Infrastructure Engineer
10 95 (5.18%) Service Delivery Manager
11 90 (4.91%) IT Services Manager
11 90 (4.91%) Team Leader
12 81 (4.42%) Support Engineer
13 68 (3.71%) IT Analyst
14 65 (3.55%) Service Analyst
15 63 (3.44%) Applications Support
16 58 (3.16%) Developer
17 55 (3.00%) Senior Manager
18 53 (2.89%) Audit Manager
Libraries, Frameworks & Software Standards
1 42 (2.29%) Web Services
2 41 (2.24%) HTML
3 36 (1.96%) CSS
4 23 (1.25%) AngularJS
5 21 (1.15%) J2EE
5 21 (1.15%) Java EE
5 21 (1.15%) Spring
5 21 (1.15%) Twitter Bootstrap
5 21 (1.15%) XML
6 19 (1.04%) ARM Templates
7 17 (0.93%) SOAP
8 14 (0.76%) EDI
9 13 (0.71%) .NET
10 12 (0.65%) JSON
11 10 (0.55%) Ajax
11 10 (0.55%) REST
12 8 (0.44%) LDAP
13 5 (0.27%) NETCONF
14 4 (0.22%) ADO
14 4 (0.22%) FIX Protocol
Miscellaneous
1 150 (8.18%) Management Information System
2 98 (5.35%) Self-Motivation
3 73 (3.98%) Data Centre
4 67 (3.66%) CMDB
5 62 (3.38%) Driving Licence
6 45 (2.45%) Product Ownership
7 43 (2.35%) Public Cloud
8 40 (2.18%) NHS
9 34 (1.85%) Onboarding
10 31 (1.69%) Housing Association
11 28 (1.53%) Reinsurance
12 27 (1.47%) Enterprise Software
13 25 (1.36%) Hybrid Cloud
14 22 (1.20%) Legacy Systems
15 21 (1.15%) PKI
16 20 (1.09%) Replication
17 16 (0.87%) Operational Technology
18 15 (0.82%) Cloud Native
19 13 (0.71%) Linux Command Line
19 13 (0.71%) Virtual Team
Operating Systems
1 446 (24.33%) Windows
2 151 (8.24%) Windows Server
3 134 (7.31%) Windows 10
4 105 (5.73%) Linux
5 60 (3.27%) Windows Server 2019
6 50 (2.73%) Windows Server 2016
7 42 (2.29%) Apple iOS
8 37 (2.02%) Android
8 37 (2.02%) Mac OS
9 33 (1.80%) Unix
10 32 (1.75%) Windows 7
11 24 (1.31%) Windows Server 2012
12 12 (0.65%) Windows NT
13 11 (0.60%) CentOS
14 10 (0.55%) Windows Server 2008
15 6 (0.33%) Mac OS X
15 6 (0.33%) Windows Server 2003
16 4 (0.22%) Red Hat Enterprise Linux
16 4 (0.22%) Rocky
17 3 (0.16%) Amazon Linux
Processes & Methodologies
1 1,008 (54.99%) ITIL
2 776 (42.33%) ITSM
3 482 (26.30%) Problem-Solving
4 424 (23.13%) Service Delivery
5 393 (21.44%) Customer Service
6 306 (16.69%) Change Management
7 277 (15.11%) Incident Management
8 241 (13.15%) Continuous Improvement
9 232 (12.66%) Problem Management
10 218 (11.89%) Coaching
11 191 (10.42%) Mentoring
12 180 (9.82%) Project Management
13 175 (9.55%) Stakeholder Management
14 163 (8.89%) Agile
15 140 (7.64%) Cybersecurity
16 139 (7.58%) Infrastructure Engineering
17 126 (6.87%) DevOps
18 111 (6.06%) Configuration Management
19 109 (5.95%) Business Development
19 109 (5.95%) Roadmaps
Programming Languages
1 126 (6.87%) SQL
2 83 (4.53%) PowerShell
3 60 (3.27%) JavaScript
4 59 (3.22%) C#
5 45 (2.45%) Java
6 31 (1.69%) Python
7 25 (1.36%) VB
8 23 (1.25%) Bash
9 22 (1.20%) Shell Script
10 18 (0.98%) Bicep
10 18 (0.98%) VBScript
11 10 (0.55%) RPG
11 10 (0.55%) Swift
12 6 (0.33%) T-SQL
13 5 (0.27%) Perl
14 4 (0.22%) ABAP
14 4 (0.22%) C
14 4 (0.22%) PL/SQL
15 3 (0.16%) Groovy
16 2 (0.11%) R
Qualifications
1 316 (17.24%) Degree
2 290 (15.82%) Security Cleared
3 223 (12.17%) SC Cleared
4 89 (4.86%) ITIL Certification
5 80 (4.36%) DV Cleared
6 73 (3.98%) ACCA
7 65 (3.55%) Microsoft Certification
8 62 (3.38%) ITIL Foundation Certificate
9 34 (1.85%) A+ Certification
10 33 (1.80%) DBS Check
11 30 (1.64%) PMI Certification
12 26 (1.42%) Cisco Certification
12 26 (1.42%) Computer Science Degree
13 24 (1.31%) CCNA
14 23 (1.25%) Azure Certification
14 23 (1.25%) CISSP
15 21 (1.15%) PMP
16 20 (1.09%) AWS Certification
16 20 (1.09%) CISM
17 19 (1.04%) Master's Degree
Quality Assurance & Compliance
1 242 (13.20%) SLA
2 73 (3.98%) GAAP
3 72 (3.93%) IFRS
4 47 (2.56%) ISO/IEC 27001
5 43 (2.35%) GDPR
6 38 (2.07%) QA
7 29 (1.58%) Cyber Essentials
8 26 (1.42%) Sarbanes-Oxley
9 24 (1.31%) Accessibility
9 24 (1.31%) COBIT
10 19 (1.04%) Data Quality
11 18 (0.98%) ISO/IEC 20000
11 18 (0.98%) NIST
12 12 (0.65%) PCI DSS
13 11 (0.60%) HIPAA
14 6 (0.33%) ISO 9001
14 6 (0.33%) PMO
15 4 (0.22%) ISO 14001
15 4 (0.22%) ISO 22301
15 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 386 (21.06%) Active Directory
2 71 (3.87%) VMware Infrastructure
3 37 (2.02%) Hyper-V
4 31 (1.69%) Firmware
5 28 (1.53%) Virtual Desktop
6 24 (1.31%) VMware ESXi
7 19 (1.04%) Docker
7 19 (1.04%) Virtual Machines
8 12 (0.65%) vSphere
9 10 (0.55%) Terminal Services
10 9 (0.49%) Microsoft App-V
11 7 (0.38%) IAG
11 7 (0.38%) VMware Workstation
12 4 (0.22%) XenDesktop
13 3 (0.16%) Virtual Servers
14 2 (0.11%) Oracle RAC
14 2 (0.11%) XenApp
15 1 (0.055%) Microsoft Virtual Server
15 1 (0.055%) Veritas Cluster Server
Systems Management
1 133 (7.26%) SCCM
2 111 (6.06%) Microsoft Intune
3 55 (3.00%) SCOM
4 50 (2.73%) Terraform
5 45 (2.45%) WSUS
6 36 (1.96%) Kubernetes
7 31 (1.69%) Ansible
8 30 (1.64%) Single Sign-On
9 28 (1.53%) Active Directory Federation Services
10 21 (1.15%) OpenSSO
10 21 (1.15%) OpenView
11 15 (0.82%) vCenter Server
12 13 (0.71%) NetBackup
13 12 (0.65%) Sysprep
14 11 (0.60%) Jamf Pro
14 11 (0.60%) Nagios
15 10 (0.55%) EMC NetWorker
16 7 (0.38%) Microsoft Clustering
17 6 (0.33%) NetCrunch
18 5 (0.27%) Failover Clustering
Vendors
1 594 (32.41%) Microsoft
2 262 (14.29%) ServiceNow
3 116 (6.33%) VMware
4 84 (4.58%) Remedy
5 74 (4.04%) CA
6 58 (3.16%) Cisco
7 56 (3.06%) BMC
7 56 (3.06%) Citrix
7 56 (3.06%) Google
8 52 (2.84%) HP
8 52 (2.84%) Oracle
9 42 (2.29%) Apple
10 29 (1.58%) SAP
11 28 (1.53%) Veeam
12 26 (1.42%) Dell
12 26 (1.42%) IBM
13 25 (1.36%) SolarWinds
14 24 (1.31%) Salesforce
15 23 (1.25%) Meraki
16 21 (1.15%) Snow