Service Analyst Jobs in England

Service Analyst
UK > England

The median Service Analyst salary in England is £27,500 per year according to job vacancies posted during the 6 months to 7 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 311 359 407
Rank change year-on-year +48 +48 -38
Permanent jobs requiring a Service Analyst 793 758 1,311
As % of all permanent jobs advertised in England 0.85% 0.91% 0.91%
As % of the Job Titles category 0.89% 1.00% 0.95%
Number of salaries quoted 597 604 1,014
10th Percentile £22,000 £22,000 £21,000
25th Percentile £24,000 £24,150 £23,750
Median annual salary (50th Percentile) £27,500 £28,500 £28,000
Median % change year-on-year -3.51% +1.79% +1.82%
75th Percentile £34,750 £37,063 £38,750
90th Percentile £45,000 £48,750 £62,500
UK median annual salary £27,500 £28,500 £27,500
% change year-on-year -3.51% +3.64% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,752 75,954 137,584
% of permanent jobs with a recognized job title 94.80% 91.23% 95.95%
Number of salaries quoted 65,003 49,705 75,781
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,249 £60,000
Median % change year-on-year -12.86% +0.42% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Analyst in England over the 6 months to 7 June 2024.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 7 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +78 237 £24,500 -2.00% 46
London 0 152 £38,500 +10.00% 10
North West +31 121 £25,000 -2.21% 30
South East -69 120 £26,000 -5.45% 23
South West +44 109 £27,588 -1.47% 12
Midlands +4 104 £28,165 -2.88% 13
Yorkshire +89 86 £24,500 +1.45% 13
East of England +17 70 £26,500 +10.42% 20
West Midlands +8 69 £27,500 -5.17% 6
East Midlands -10 35 £28,165 +4.31% 7
North East -3 30 £24,500 -5.77% 5
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 June 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 366 (46.15%) Microsoft
2 356 (44.89%) Social Skills
3 315 (39.72%) Windows
4 309 (38.97%) Active Directory
5 289 (36.44%) Customer Service
6 285 (35.94%) Microsoft 365
7 240 (30.26%) ITIL
8 187 (23.58%) Problem-Solving
9 146 (18.41%) Microsoft Office
10 137 (17.28%) Finance
11 123 (15.51%) SLA
12 119 (15.01%) Analytical Skills
13 109 (13.75%) Windows 10
14 102 (12.86%) ITSM
15 93 (11.73%) Azure
16 80 (10.09%) ServiceNow
17 79 (9.96%) Microsoft Exchange
18 77 (9.71%) Incident Management
18 77 (9.71%) Time Management
19 73 (9.21%) Windows Server
20 72 (9.08%) Law
21 69 (8.70%) LAN
22 65 (8.20%) Service Management
22 65 (8.20%) Degree
23 64 (8.07%) Inclusion and Diversity
24 58 (7.31%) VPN
25 56 (7.06%) Service Delivery
25 56 (7.06%) Banking
26 50 (6.31%) TCP/IP
26 50 (6.31%) SharePoint

Service Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (9.96%) Microsoft Exchange
2 50 (6.31%) SharePoint
3 25 (3.15%) Confluence
4 3 (0.38%) IBM Notes
5 2 (0.25%) Exchange Server 2003
5 2 (0.25%) Exchange Server 2007
5 2 (0.25%) Exchange Server 2010
5 2 (0.25%) Exchange Server 2013
6 1 (0.13%) CMS
6 1 (0.13%) IBM Domino
6 1 (0.13%) Skype for Business
Applications
1 146 (18.41%) Microsoft Office
2 34 (4.29%) Microsoft Excel
3 19 (2.40%) Microsoft PowerPoint
4 2 (0.25%) Chatbot
4 2 (0.25%) Microsoft Project
4 2 (0.25%) MS Visio
5 1 (0.13%) AutoCAD
5 1 (0.13%) SOLIDWORKS
Business Applications
1 2 (0.25%) assyst
1 2 (0.25%) BambooHR
1 2 (0.25%) Elite 3E
1 2 (0.25%) iTrent
2 1 (0.13%) Aladdin
2 1 (0.13%) Carpe Diem
2 1 (0.13%) NEC Housing
2 1 (0.13%) Remedy ITSM
Cloud Services
1 285 (35.94%) Microsoft 365
2 93 (11.73%) Azure
3 36 (4.54%) SaaS
4 30 (3.78%) Entra ID
5 22 (2.77%) Mimecast
6 17 (2.14%) AWS
7 15 (1.89%) OneDrive
8 13 (1.64%) Power Platform
9 7 (0.88%) Snowflake
10 5 (0.63%) Dynamics 365
11 4 (0.50%) PaaS
12 3 (0.38%) Power Automate
13 2 (0.25%) Azure Monitor
13 2 (0.25%) GCP
13 2 (0.25%) Google Drive
13 2 (0.25%) Google Workspace
13 2 (0.25%) WhatsApp
14 1 (0.13%) Asana
14 1 (0.13%) Google Sheets
14 1 (0.13%) Zapier
Communications & Networking
1 69 (8.70%) LAN
2 58 (7.31%) VPN
3 50 (6.31%) TCP/IP
4 43 (5.42%) DNS
5 42 (5.30%) WAN
6 38 (4.79%) Firewall
7 34 (4.29%) VoIP
8 27 (3.40%) DHCP
9 26 (3.28%) Internet
10 19 (2.40%) Wireless
11 18 (2.27%) Remote Desktop
12 13 (1.64%) Wi-Fi
13 11 (1.39%) Broadband
14 6 (0.76%) SAN
14 6 (0.76%) SSL
15 5 (0.63%) Wireshark
16 4 (0.50%) Skype
17 2 (0.25%) VLAN
18 1 (0.13%) FTP
18 1 (0.13%) SSH
Database & Business Intelligence
1 14 (1.77%) SQL Server
2 13 (1.64%) Power BI
3 3 (0.38%) Oracle Reports
3 3 (0.38%) Tableau
4 2 (0.25%) SAP HANA
4 2 (0.25%) SQL Server Integration Services
4 2 (0.25%) SQL Server Reporting Services
Development Applications
1 23 (2.90%) JIRA
2 2 (0.25%) Atlassian Bamboo
General
1 356 (44.89%) Social Skills
2 137 (17.28%) Finance
3 119 (15.01%) Analytical Skills
4 72 (9.08%) Law
5 64 (8.07%) Inclusion and Diversity
6 56 (7.06%) Banking
7 47 (5.93%) Retail
8 37 (4.67%) Telecoms
9 34 (4.29%) Legal
10 33 (4.16%) Investment Banking
11 27 (3.40%) French Language
12 26 (3.28%) Presentation Skills
13 22 (2.77%) Digital Economy
14 21 (2.65%) Public Sector
15 19 (2.40%) Corporate Banking
16 13 (1.64%) Front Office
17 11 (1.39%) Documentation Skills
18 10 (1.26%) Advertising
18 10 (1.26%) Organisational Skills
19 8 (1.01%) German Language
Libraries, Frameworks & Software Standards
1 16 (2.02%) OLE
2 5 (0.63%) XML
3 2 (0.25%) .NET
3 2 (0.25%) Oracle Fusion
4 1 (0.13%) EDI
Miscellaneous
1 35 (4.41%) Self-Motivation
2 32 (4.04%) Smartphone
3 26 (3.28%) Management Information System
4 24 (3.03%) Driving Licence
5 19 (2.40%) Data Centre
5 19 (2.40%) Mobile App
6 16 (2.02%) Onboarding
7 12 (1.51%) iPad
7 12 (1.51%) iPhone
7 12 (1.51%) Team-Oriented Environment
8 9 (1.13%) Replication
9 8 (1.01%) Derivative
9 8 (1.01%) Life Science
10 7 (0.88%) Credit Derivative
10 7 (0.88%) Credit Risk
10 7 (0.88%) Foreign Exchange (FX)
11 6 (0.76%) Fixed Income
12 5 (0.63%) CMDB
12 5 (0.63%) Product Ownership
13 3 (0.38%) Mainframe
Operating Systems
1 315 (39.72%) Windows
2 109 (13.75%) Windows 10
3 73 (9.21%) Windows Server
4 39 (4.92%) Android
5 24 (3.03%) Windows Server 2019
6 22 (2.77%) Windows Server 2016
7 20 (2.52%) Apple iOS
8 14 (1.77%) Windows Server 2012
9 13 (1.64%) Windows 7
10 11 (1.39%) Linux
10 11 (1.39%) Unix
11 10 (1.26%) Mac OS
12 5 (0.63%) Windows Server 2008
13 2 (0.25%) Red Hat Enterprise Linux
13 2 (0.25%) Windows 8
13 2 (0.25%) Windows Server 2003
Processes & Methodologies
1 289 (36.44%) Customer Service
2 240 (30.26%) ITIL
3 187 (23.58%) Problem-Solving
4 102 (12.86%) ITSM
5 77 (9.71%) Incident Management
5 77 (9.71%) Time Management
6 65 (8.20%) Service Management
7 56 (7.06%) Service Delivery
8 38 (4.79%) Asset Management
9 37 (4.67%) Change Management
10 31 (3.91%) Business Analysis
10 31 (3.91%) Project Management
11 30 (3.78%) Collaborative Working
12 27 (3.40%) Continuous Improvement
13 26 (3.28%) Statistics
14 25 (3.15%) Agile
14 25 (3.15%) Customer Experience
15 24 (3.03%) Analytics
15 24 (3.03%) Problem Management
15 24 (3.03%) Root Cause Analysis
Programming Languages
1 25 (3.15%) SQL
2 23 (2.90%) R
3 11 (1.39%) Python
4 10 (1.26%) PowerShell
5 7 (0.88%) T-SQL
6 2 (0.25%) C++
6 2 (0.25%) Java
Qualifications
1 65 (8.20%) Degree
2 27 (3.40%) A+ Certification
3 24 (3.03%) Microsoft Certification
4 22 (2.77%) ITIL Certification
5 21 (2.65%) Security Cleared
6 12 (1.51%) DV Cleared
7 9 (1.13%) NVQ Level 3
8 8 (1.01%) ITIL Foundation Certificate
8 8 (1.01%) SC Cleared
9 7 (0.88%) MCP
10 6 (0.76%) Computer Science Degree
10 6 (0.76%) DBS Check
11 5 (0.63%) BPSS Clearance
11 5 (0.63%) GCFA
11 5 (0.63%) GCIA
11 5 (0.63%) GCIH
12 3 (0.38%) ISEB
12 3 (0.38%) MBA
12 3 (0.38%) MCDST
12 3 (0.38%) MCITP
Quality Assurance & Compliance
1 123 (15.51%) SLA
2 21 (2.65%) GDPR
3 13 (1.64%) Data Quality
4 6 (0.76%) COBIT
5 5 (0.63%) Accessibility
5 5 (0.63%) NIST
6 4 (0.50%) ISO 9001
6 4 (0.50%) ISO/IEC 27001
6 4 (0.50%) QA
7 3 (0.38%) ISO 14001
7 3 (0.38%) ITGC
8 2 (0.25%) Sarbanes-Oxley
8 2 (0.25%) Software Quality Assurance
9 1 (0.13%) PMO
System Software
1 309 (38.97%) Active Directory
2 17 (2.14%) XenApp
2 17 (2.14%) XenDesktop
3 10 (1.26%) Hyper-V
3 10 (1.26%) VMware Infrastructure
4 9 (1.13%) vSphere
5 3 (0.38%) Virtual Desktop
6 2 (0.25%) Citrix Hypervisor
7 1 (0.13%) Terminal Services
7 1 (0.13%) Virtual Servers
Systems Management
1 28 (3.53%) Microsoft Intune
2 21 (2.65%) SCCM
3 2 (0.25%) Active Directory Federation Services
3 2 (0.25%) Backup Exec
3 2 (0.25%) Jamf Pro
3 2 (0.25%) Symantec Endpoint Protection
4 1 (0.13%) IBM BigFix
4 1 (0.13%) Icinga
4 1 (0.13%) Tivoli
Vendors
1 366 (46.15%) Microsoft
2 80 (10.09%) ServiceNow
3 39 (4.92%) Citrix
4 35 (4.41%) VMware
5 26 (3.28%) Cisco
6 25 (3.15%) Apple
7 16 (2.02%) iManage
8 14 (1.77%) Dell
9 13 (1.64%) HP
10 12 (1.51%) Adobe
11 11 (1.39%) Virgin Media
12 10 (1.26%) NetApp
12 10 (1.26%) Remedy
12 10 (1.26%) Snow
13 9 (1.13%) Ivanti
13 9 (1.13%) Veeam
14 8 (1.01%) Aderant
14 8 (1.01%) Google
14 8 (1.01%) Splunk
15 7 (0.88%) Alteryx