Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year according to job vacancies posted during the 6 months to 8 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 189 251 276
Rank change year-on-year +62 +25 -14
Permanent jobs requiring a Support Analyst 1,381 1,222 2,143
As % of all permanent jobs advertised in England 1.47% 1.47% 1.49%
As % of the Job Titles category 1.55% 1.62% 1.55%
Number of salaries quoted 1,095 1,002 1,766
10th Percentile £24,250 £24,500 £23,250
25th Percentile £27,500 £27,500 £26,250
Median annual salary (50th Percentile) £35,000 £34,580 £32,500
Median % change year-on-year +1.21% +6.40% -0.76%
75th Percentile £47,500 £45,681 £43,000
90th Percentile £59,500 £62,500 £55,000
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,935 75,643 138,160
% of permanent jobs with a recognized job title 94.74% 91.23% 95.96%
Number of salaries quoted 65,011 49,623 75,965
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,402 £45,000 £43,023
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 8 June 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +47 440 £45,000 +10.57% 57
South East +48 307 £32,500 +6.56% 35
North of England +27 235 £31,500 -7.35% 39
Midlands -4 180 £31,000 - 16
North West +15 140 £32,500 -7.14% 19
South West -3 116 £34,000 +13.33% 28
East of England +20 101 £28,500 - 15
West Midlands -10 99 £34,500 +6.15% 8
Yorkshire +68 89 £31,500 -3.08% 15
East Midlands +7 81 £27,500 +1.85% 8
North East -18 6 £30,500 -18.67% 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 8 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 468 (33.89%) Social Skills
2 458 (33.16%) Windows
3 449 (32.51%) Microsoft
4 358 (25.92%) Microsoft 365
5 330 (23.90%) Active Directory
6 307 (22.23%) SQL
7 305 (22.09%) Problem-Solving
8 302 (21.87%) Customer Service
9 275 (19.91%) ITIL
10 264 (19.12%) Finance
11 238 (17.23%) Azure
12 213 (15.42%) Microsoft Office
13 208 (15.06%) Windows 10
14 168 (12.17%) Degree
15 157 (11.37%) Analytical Skills
16 149 (10.79%) SLA
17 143 (10.35%) Microsoft Exchange
18 120 (8.69%) Windows Server
19 116 (8.40%) SQL Server
20 113 (8.18%) Incident Management
21 112 (8.11%) Linux
22 108 (7.82%) SharePoint
23 107 (7.75%) ERP
24 104 (7.53%) ITSM
25 102 (7.39%) Service Management
26 90 (6.52%) Oracle
27 84 (6.08%) VMware
28 83 (6.01%) DNS
28 83 (6.01%) Microsoft Intune
29 82 (5.94%) Firewall

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 143 (10.35%) Microsoft Exchange
2 108 (7.82%) SharePoint
3 34 (2.46%) WebLogic
4 13 (0.94%) Oracle Service Bus
5 11 (0.80%) CMS
6 10 (0.72%) Confluence
7 7 (0.51%) IIS
8 4 (0.29%) Exchange Server 2010
8 4 (0.29%) Exchange Server 2013
8 4 (0.29%) Skype for Business
9 3 (0.22%) Apache
9 3 (0.22%) EPiServer
9 3 (0.22%) GlassFish
9 3 (0.22%) JBoss
9 3 (0.22%) Moodle
9 3 (0.22%) Oracle Workflow
9 3 (0.22%) Tomcat
10 1 (0.072%) SharePoint 2013
10 1 (0.072%) WordPress
Applications
1 213 (15.42%) Microsoft Office
2 58 (4.20%) Microsoft Excel
3 20 (1.45%) MS Visio
4 9 (0.65%) Microsoft PowerPoint
5 6 (0.43%) LightWave 3D
6 2 (0.14%) Spreadsheet
7 1 (0.072%) Microsoft Project
7 1 (0.072%) Trello
Business Applications
1 40 (2.90%) Dynamics CRM
2 18 (1.30%) Dynamics NAV
3 14 (1.01%) Dynamics GP
4 13 (0.94%) Elite 3E
4 13 (0.94%) Fidessa
4 13 (0.94%) Remedy ITSM
5 10 (0.72%) NEC Housing
5 10 (0.72%) SAP S/4HANA
6 9 (0.65%) Endur
7 6 (0.43%) Infor SunSystems
7 6 (0.43%) ION MarketView
7 6 (0.43%) Oracle Cash Management
8 5 (0.36%) NetSuite
8 5 (0.36%) Oracle ERP
8 5 (0.36%) PlanetPress Connect
9 4 (0.29%) Dynamics AX
9 4 (0.29%) ION Anvil
10 3 (0.22%) JDE EnterpriseOne
10 3 (0.22%) Oracle 11i
10 3 (0.22%) thinkFolio
Cloud Services
1 358 (25.92%) Microsoft 365
2 238 (17.23%) Azure
3 80 (5.79%) Entra ID
4 70 (5.07%) Dynamics 365
5 46 (3.33%) AWS
6 45 (3.26%) Power Platform
7 35 (2.53%) SaaS
8 15 (1.09%) Power Automate
9 14 (1.01%) Google Workspace
10 13 (0.94%) WhatsApp
11 12 (0.87%) OneDrive
11 12 (0.87%) PowerApps
12 10 (0.72%) Mimecast
13 9 (0.65%) GCP
14 6 (0.43%) Azure Data Factory
15 5 (0.36%) Google Sheets
16 4 (0.29%) Azure DevOps
16 4 (0.29%) IaaS
16 4 (0.29%) PaaS
17 3 (0.22%) Amazon CloudWatch
Communications & Networking
1 83 (6.01%) DNS
2 82 (5.94%) Firewall
3 79 (5.72%) DHCP
4 61 (4.42%) WAN
5 56 (4.06%) LAN
6 49 (3.55%) TCP/IP
7 45 (3.26%) VPN
8 42 (3.04%) Internet
9 31 (2.24%) Wi-Fi
10 28 (2.03%) VoIP
11 17 (1.23%) WLAN
12 16 (1.16%) Wireless
13 13 (0.94%) FIX Connectivity
14 9 (0.65%) Network Security
15 7 (0.51%) Intranet
15 7 (0.51%) Remote Desktop
16 6 (0.43%) Broadband
16 6 (0.43%) HTTP
16 6 (0.43%) SD-WAN
16 6 (0.43%) Skype
Database & Business Intelligence
1 116 (8.40%) SQL Server
2 28 (2.03%) Power BI
3 27 (1.96%) SQL Server Reporting Services
4 25 (1.81%) Oracle Database
5 22 (1.59%) SQL Server Integration Services
6 21 (1.52%) Elasticsearch
7 14 (1.01%) MySQL
8 13 (0.94%) Oracle Database 10g
8 13 (0.94%) Oracle Database 11g
8 13 (0.94%) VLDB
9 11 (0.80%) Oracle Reports
10 9 (0.65%) Relational Database
11 8 (0.58%) Data Warehouse
12 6 (0.43%) Amazon RDS
13 5 (0.36%) BusinessObjects
13 5 (0.36%) Crystal Reports
14 3 (0.22%) Oracle Database 12c
14 3 (0.22%) PostgreSQL
14 3 (0.22%) SAP HANA
14 3 (0.22%) Tableau
Development Applications
1 33 (2.39%) JIRA
2 14 (1.01%) Eclipse
3 5 (0.36%) SQL Server Management Studio (SSMS)
3 5 (0.36%) Visual Studio
4 3 (0.22%) Jenkins
4 3 (0.22%) Toad
5 2 (0.14%) Octopus Deploy
5 2 (0.14%) TeamCity
6 1 (0.072%) Postman
General
1 468 (33.89%) Social Skills
2 264 (19.12%) Finance
3 157 (11.37%) Analytical Skills
4 81 (5.87%) Law
5 72 (5.21%) Legal
6 65 (4.71%) Manufacturing
7 62 (4.49%) Banking
8 54 (3.91%) Front Office
9 47 (3.40%) Retail
10 34 (2.46%) Marketing
10 34 (2.46%) Telecoms
11 21 (1.52%) Inclusion and Diversity
11 21 (1.52%) Police
12 18 (1.30%) Public Sector
13 17 (1.23%) Back Office
14 13 (0.94%) Organisational Skills
15 12 (0.87%) Presentation Skills
16 10 (0.72%) Automotive
16 10 (0.72%) Documentation Skills
16 10 (0.72%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 34 (2.46%) .NET
2 33 (2.39%) FIX Protocol
3 21 (1.52%) J2EE
3 21 (1.52%) Java EE
3 21 (1.52%) Spring
4 13 (0.94%) HTML
5 12 (0.87%) REST
6 10 (0.72%) Oracle Fusion
7 8 (0.58%) JSON
7 8 (0.58%) Web Services
8 7 (0.51%) XML
9 6 (0.43%) ASP.NET
9 6 (0.43%) LDAP
9 6 (0.43%) Middleware
9 6 (0.43%) OLE
10 5 (0.36%) EDI
10 5 (0.36%) SOAP
11 4 (0.29%) CSS
11 4 (0.29%) SAML
12 3 (0.22%) .NET Framework
Miscellaneous
1 40 (2.90%) Driving Licence
2 36 (2.61%) Management Information System
3 31 (2.24%) Self-Motivation
4 29 (2.10%) Onboarding
5 22 (1.59%) Video Conferencing
6 19 (1.38%) Enterprise Software
7 16 (1.16%) Product Ownership
8 15 (1.09%) Foreign Exchange (FX)
9 13 (0.94%) Eurex
9 13 (0.94%) Replication
10 12 (0.87%) Mobile App
11 11 (0.80%) Analytical Mindset
12 10 (0.72%) iPad
13 9 (0.65%) iPhone
13 9 (0.65%) Smartphone
14 8 (0.58%) Equities
14 8 (0.58%) Housing Association
14 8 (0.58%) Life Science
15 7 (0.51%) Educational Technology
15 7 (0.51%) SWIFT Messaging Network
Operating Systems
1 458 (33.16%) Windows
2 208 (15.06%) Windows 10
3 120 (8.69%) Windows Server
4 112 (8.11%) Linux
5 75 (5.43%) Unix
6 43 (3.11%) Apple iOS
7 30 (2.17%) Windows Server 2019
8 29 (2.10%) Solaris
9 28 (2.03%) Android
9 28 (2.03%) Mac OS
10 17 (1.23%) Windows Server 2016
11 16 (1.16%) Windows 7
12 15 (1.09%) CentOS
13 13 (0.94%) Ubuntu
14 9 (0.65%) Windows Server 2012
15 7 (0.51%) Windows Server 2008
16 6 (0.43%) Mac OS X
16 6 (0.43%) Red Hat Enterprise Linux
17 3 (0.22%) AIX
18 2 (0.14%) Debian
Processes & Methodologies
1 305 (22.09%) Problem-Solving
2 302 (21.87%) Customer Service
3 275 (19.91%) ITIL
4 113 (8.18%) Incident Management
5 107 (7.75%) ERP
6 104 (7.53%) ITSM
7 102 (7.39%) Service Management
8 80 (5.79%) Change Management
9 70 (5.07%) CRM
10 65 (4.71%) Service Delivery
11 58 (4.20%) Agile
12 50 (3.62%) Continuous Improvement
13 48 (3.48%) Problem Management
14 42 (3.04%) Business Intelligence
15 37 (2.68%) Actionable Insight
16 36 (2.61%) Project Management
17 35 (2.53%) Cybersecurity
18 34 (2.46%) Asset Management
18 34 (2.46%) User Acceptance Testing
19 31 (2.24%) Computer Science
Programming Languages
1 307 (22.23%) SQL
2 52 (3.77%) PowerShell
3 51 (3.69%) T-SQL
4 39 (2.82%) Java
5 30 (2.17%) JavaScript
6 29 (2.10%) PL/SQL
7 28 (2.03%) C#
8 25 (1.81%) Python
9 24 (1.74%) Shell Script
10 21 (1.52%) Bash
11 16 (1.16%) Perl
12 13 (0.94%) Ruby
13 10 (0.72%) VBA
14 6 (0.43%) C
15 5 (0.36%) PHP
16 3 (0.22%) XPath
17 2 (0.14%) COBOL
17 2 (0.14%) VB
18 1 (0.072%) MATLAB
18 1 (0.072%) VB.NET
Qualifications
1 168 (12.17%) Degree
2 68 (4.92%) Security Cleared
3 43 (3.11%) SC Cleared
4 37 (2.68%) Microsoft Certification
5 26 (1.88%) A+ Certification
6 17 (1.23%) Computer Science Degree
7 11 (0.80%) ITIL Certification
8 10 (0.72%) DBS Check
8 10 (0.72%) MCP
9 9 (0.65%) DV Cleared
10 7 (0.51%) ITIL Foundation Certificate
10 7 (0.51%) MCDST
10 7 (0.51%) MCSA
11 6 (0.43%) Network+ Certification
11 6 (0.43%) PRINCE2 Practitioner
12 5 (0.36%) MCSE
12 5 (0.36%) NVQ Level 3
12 5 (0.36%) PhD
13 4 (0.29%) BPSS Clearance
13 4 (0.29%) CCNA
Quality Assurance & Compliance
1 149 (10.79%) SLA
2 13 (0.94%) Cyber Essentials
2 13 (0.94%) ISO/IEC 27001
3 11 (0.80%) PMO
4 9 (0.65%) Data Quality
5 5 (0.36%) QA
6 3 (0.22%) GDPR
6 3 (0.22%) ISO 9001
7 2 (0.14%) PCI DSS
7 2 (0.14%) Sarbanes-Oxley
8 1 (0.072%) Accessibility
8 1 (0.072%) Cyber Essentials PLUS
8 1 (0.072%) HMG Security Policy Framework
System Software
1 330 (23.90%) Active Directory
2 53 (3.84%) VMware Infrastructure
3 24 (1.74%) Hyper-V
4 15 (1.09%) Virtual Desktop
5 13 (0.94%) Oracle RAC
6 8 (0.58%) XenApp
6 8 (0.58%) XenDesktop
7 7 (0.51%) vSphere
8 6 (0.43%) VMware Workstation
9 5 (0.36%) VMware ESXi
10 4 (0.29%) Microsoft Virtual Server
10 4 (0.29%) Virtual Servers
11 3 (0.22%) Terminal Services
12 2 (0.14%) Virtual Machines
Systems Management
1 83 (6.01%) Microsoft Intune
2 70 (5.07%) SCCM
3 26 (1.88%) Single Sign-On
4 22 (1.59%) Jamf Pro
5 21 (1.52%) OpenSSO
6 13 (0.94%) Data Guard
6 13 (0.94%) Oracle RMAN
7 9 (0.65%) WSUS
8 8 (0.58%) Control-M
9 6 (0.43%) PaperCut
10 5 (0.36%) Systems Management Server (SMS)
11 4 (0.29%) Backup Exec
11 4 (0.29%) Grafana
11 4 (0.29%) McAfee ePO
11 4 (0.29%) WhatsUp Gold
12 3 (0.22%) AirWatch
12 3 (0.22%) FortiGate
12 3 (0.22%) Nessus
12 3 (0.22%) Oracle Statspack
12 3 (0.22%) Progress Chef
Vendors
1 449 (32.51%) Microsoft
2 90 (6.52%) Oracle
3 84 (6.08%) VMware
4 61 (4.42%) Cisco
5 47 (3.40%) ServiceNow
6 42 (3.04%) Citrix
7 41 (2.97%) Bloomberg
8 38 (2.75%) Remedy
9 34 (2.46%) Apple
10 29 (2.10%) ION Trading
11 27 (1.96%) SAP
12 23 (1.67%) Veeam
13 22 (1.59%) Google
14 19 (1.38%) iManage
14 19 (1.38%) Red Hat
15 18 (1.30%) HP
16 16 (1.16%) Dell
16 16 (1.16%) Sun
17 15 (1.09%) BT
17 15 (1.09%) Reuters