Support Analyst Jobs in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £31,000 per year according to job vacancies posted during the 6 months to 7 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 163 172 142
Rank change year-on-year +9 -30 +2
Permanent jobs requiring a Support Analyst 179 141 282
As % of all permanent jobs advertised in the Midlands 1.32% 1.66% 2.48%
As % of the Job Titles category 1.39% 1.85% 2.61%
Number of salaries quoted 136 128 227
10th Percentile £24,500 £23,370 £21,250
25th Percentile £25,500 £25,844 £24,000
Median annual salary (50th Percentile) £31,000 £31,500 £28,500
Median % change year-on-year -1.59% +10.53% +3.64%
75th Percentile £38,750 £37,250 £33,750
90th Percentile £48,125 £43,750 £38,750
England median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -1.52%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,845 7,603 10,825
% of permanent jobs with a recognized job title 94.76% 89.48% 95.04%
Number of salaries quoted 9,247 4,493 7,084
10th Percentile £26,250 £29,000 £27,625
25th Percentile £34,535 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +9.89%
75th Percentile £60,741 £67,200 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £52,500 £60,249 £60,000
% change year-on-year -12.86% +0.42% +9.09%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 7 June 2024.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 7 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -7 99 £34,500 +6.15% 8
East Midlands +17 80 £27,500 +1.85% 8
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 7 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 70 (39.11%) Microsoft
2 54 (30.17%) Social Skills
3 52 (29.05%) Customer Service
4 50 (27.93%) Windows
5 49 (27.37%) Microsoft 365
6 40 (22.35%) Problem-Solving
7 36 (20.11%) Active Directory
8 32 (17.88%) Azure
9 29 (16.20%) SQL
10 25 (13.97%) Windows Server
11 23 (12.85%) Microsoft Office
11 23 (12.85%) Microsoft Exchange
12 21 (11.73%) Manufacturing
12 21 (11.73%) Windows 10
12 21 (11.73%) Degree
13 18 (10.06%) SQL Server
14 16 (8.94%) SharePoint
15 14 (7.82%) Dynamics 365
15 14 (7.82%) ERP
15 14 (7.82%) Internet
15 14 (7.82%) Power Platform
16 13 (7.26%) SLA
16 13 (7.26%) VMware
17 12 (6.70%) Logistics
17 12 (6.70%) Analytical Skills
18 11 (6.15%) Service Delivery
18 11 (6.15%) Change Management
18 11 (6.15%) ITIL
19 10 (5.59%) CRM
19 10 (5.59%) Data Modelling

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (12.85%) Microsoft Exchange
2 16 (8.94%) SharePoint
3 1 (0.56%) IIS
3 1 (0.56%) WordPress
Applications
1 23 (12.85%) Microsoft Office
2 2 (1.12%) Microsoft Excel
2 2 (1.12%) Microsoft PowerPoint
2 2 (1.12%) Spreadsheet
Business Applications
1 8 (4.47%) Dynamics NAV
2 5 (2.79%) Dynamics CRM
3 2 (1.12%) Dynamics GP
4 1 (0.56%) Dynamics AX
4 1 (0.56%) NetSuite
4 1 (0.56%) Odoo
4 1 (0.56%) SAP S/4HANA
Cloud Services
1 49 (27.37%) Microsoft 365
2 32 (17.88%) Azure
3 14 (7.82%) Dynamics 365
3 14 (7.82%) Power Platform
4 9 (5.03%) Entra ID
5 6 (3.35%) Azure Data Factory
5 6 (3.35%) PowerApps
6 5 (2.79%) Google Sheets
6 5 (2.79%) Power Automate
6 5 (2.79%) SaaS
7 2 (1.12%) Azure Cosmos DB
7 2 (1.12%) Azure Monitor
7 2 (1.12%) WhatsApp
8 1 (0.56%) MailChimp
Communications & Networking
1 14 (7.82%) Internet
2 9 (5.03%) VPN
3 7 (3.91%) DNS
3 7 (3.91%) Firewall
3 7 (3.91%) Wi-Fi
4 6 (3.35%) Broadband
4 6 (3.35%) LAN
4 6 (3.35%) Network Security
4 6 (3.35%) WAN
5 4 (2.23%) DHCP
6 3 (1.68%) HTTP
6 3 (1.68%) VoIP
7 2 (1.12%) Remote Desktop
7 2 (1.12%) SMTP
7 2 (1.12%) Wireless
8 1 (0.56%) ISDN
8 1 (0.56%) SAN
8 1 (0.56%) VLAN
Database & Business Intelligence
1 18 (10.06%) SQL Server
2 4 (2.23%) MySQL
2 4 (2.23%) Power BI
3 2 (1.12%) Amazon RDS
3 2 (1.12%) NoSQL
4 1 (0.56%) BusinessObjects XI
4 1 (0.56%) SQL Server Reporting Services
Development Applications
1 1 (0.56%) Eclipse
General
1 54 (30.17%) Social Skills
2 21 (11.73%) Manufacturing
3 12 (6.70%) Analytical Skills
4 10 (5.59%) Retail
5 9 (5.03%) Inclusion and Diversity
6 8 (4.47%) German Language
7 6 (3.35%) Finance
8 5 (2.79%) Law
8 5 (2.79%) Legal
8 5 (2.79%) Marketing
9 4 (2.23%) Automotive
10 3 (1.68%) Multimedia
11 2 (1.12%) Digital Healthcare
11 2 (1.12%) Local Government
11 2 (1.12%) Organisational Skills
11 2 (1.12%) Presentation Skills
12 1 (0.56%) Advertising
12 1 (0.56%) Billing
12 1 (0.56%) Public Sector
Libraries, Frameworks & Software Standards
1 7 (3.91%) HTML
2 6 (3.35%) OLE
3 3 (1.68%) .NET
3 3 (1.68%) REST
4 2 (1.12%) EDI
4 2 (1.12%) JSON
4 2 (1.12%) MAPI
5 1 (0.56%) CSS
5 1 (0.56%) Oracle Fusion
Miscellaneous
1 7 (3.91%) Driving Licence
1 7 (3.91%) Mobile App
1 7 (3.91%) Self-Motivation
2 6 (3.35%) Enterprise Software
3 4 (2.23%) IoT
3 4 (2.23%) Virtual Team
4 3 (1.68%) CCTV
4 3 (1.68%) EPoS
4 3 (1.68%) iPad
4 3 (1.68%) Management Information System
4 3 (1.68%) Media Streaming
5 2 (1.12%) BYOD
5 2 (1.12%) Cloud Native
5 2 (1.12%) PropTech
6 1 (0.56%) Analytical Mindset
6 1 (0.56%) Clustering
6 1 (0.56%) FMCG
6 1 (0.56%) Hybrid Cloud
6 1 (0.56%) Low-Code
6 1 (0.56%) Operational Technology
Operating Systems
1 50 (27.93%) Windows
2 25 (13.97%) Windows Server
3 21 (11.73%) Windows 10
4 10 (5.59%) Linux
4 10 (5.59%) Windows Server 2019
5 4 (2.23%) Windows Server 2016
6 2 (1.12%) Windows 7
7 1 (0.56%) Android
Processes & Methodologies
1 52 (29.05%) Customer Service
2 40 (22.35%) Problem-Solving
3 14 (7.82%) ERP
4 12 (6.70%) Logistics
5 11 (6.15%) Change Management
5 11 (6.15%) ITIL
5 11 (6.15%) Service Delivery
6 10 (5.59%) Computer Science
6 10 (5.59%) CRM
6 10 (5.59%) Data Modelling
6 10 (5.59%) Data Telemetry
7 8 (4.47%) Cybersecurity
8 6 (3.35%) Collaborative Working
8 6 (3.35%) Knowledge Management
8 6 (3.35%) Mentoring
9 5 (2.79%) Asset Management
9 5 (2.79%) Continuous Improvement
9 5 (2.79%) Critical Thinking
9 5 (2.79%) Incident Management
9 5 (2.79%) IT Strategy
Programming Languages
1 29 (16.20%) SQL
2 6 (3.35%) PowerShell
3 5 (2.79%) C#
3 5 (2.79%) T-SQL
4 4 (2.23%) JavaScript
4 4 (2.23%) PHP
4 4 (2.23%) Python
5 1 (0.56%) C++
5 1 (0.56%) Java
5 1 (0.56%) PL/SQL
Qualifications
1 21 (11.73%) Degree
2 8 (4.47%) Microsoft Certification
3 5 (2.79%) Computer Science Degree
3 5 (2.79%) MCSE
4 4 (2.23%) CCNA
4 4 (2.23%) Cisco Certification
5 3 (1.68%) MCP
6 2 (1.12%) A+ Certification
6 2 (1.12%) ITIL Certification
6 2 (1.12%) MCSA
6 2 (1.12%) Security Cleared
7 1 (0.56%) CCA
7 1 (0.56%) Citrix Certification
7 1 (0.56%) ITIL Foundation Certificate
7 1 (0.56%) MCITP
7 1 (0.56%) Network+ Certification
7 1 (0.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (7.26%) SLA
2 2 (1.12%) QA
3 1 (0.56%) GDPR
3 1 (0.56%) ISO/IEC 27001
System Software
1 36 (20.11%) Active Directory
2 8 (4.47%) VMware Infrastructure
3 6 (3.35%) Hyper-V
4 2 (1.12%) VMware ESXi
Systems Management
1 5 (2.79%) Microsoft Intune
2 3 (1.68%) FortiGate
3 2 (1.12%) WSUS
Vendors
1 70 (39.11%) Microsoft
2 13 (7.26%) VMware
3 6 (3.35%) Databricks
3 6 (3.35%) Google
3 6 (3.35%) ServiceNow
4 5 (2.79%) Apple
4 5 (2.79%) Cisco
5 4 (2.23%) Citrix
6 3 (1.68%) Meraki
6 3 (1.68%) Sage
6 3 (1.68%) UiPath
7 2 (1.12%) Aruba
7 2 (1.12%) Freshdesk
7 2 (1.12%) Remedy
7 2 (1.12%) Salesforce
8 1 (0.56%) Dell
8 1 (0.56%) Foundry
8 1 (0.56%) Guidewire
8 1 (0.56%) HP
8 1 (0.56%) Oracle