3rd Line Support Jobs in the North of England

Third Line Support
England > North of England

The median Third Line Support salary in the North of England is £37,000 per year according to job vacancies posted during the 6 months to 7 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 312 372 421
Rank change year-on-year +60 +49 -122
Permanent jobs requiring a 3rd Line Support 82 53 47
As % of all permanent jobs advertised in the North of England 0.42% 0.33% 0.25%
As % of the Job Titles category 0.44% 0.37% 0.26%
Number of salaries quoted 79 53 45
10th Percentile - £31,250 £28,800
25th Percentile £31,250 £33,750 £32,500
Median annual salary (50th Percentile) £37,000 £42,500 £40,000
Median % change year-on-year -12.94% +6.25% -5.88%
75th Percentile £42,500 £47,500 £44,000
90th Percentile £46,200 £53,750 £50,000
England median annual salary £40,000 £41,000 £42,500
% change year-on-year -2.44% -3.53% +6.25%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 18,613 14,213 18,022
% of permanent jobs with a recognized job title 95.26% 89.24% 96.29%
Number of salaries quoted 14,062 7,976 11,047
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,250 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,000
Median % change year-on-year -6.54% +7.00% +5.26%
75th Percentile £65,000 £69,313 £65,000
90th Percentile £77,500 £81,000 £80,000
England median annual salary £52,500 £60,249 £60,000
% change year-on-year -12.86% +0.42% +9.09%

3rd Line Support
Job Vacancy Trend in the North of England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 3rd Line Support in the North of England

3rd Line Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 3rd Line Support in the North of England.

Salary trend for 3rd Line Support in the North of England

3rd Line Support
Salary Histogram in the North of England

Salary distribution for jobs citing 3rd Line Support in the North of England over the 6 months to 7 June 2024.

Salary histogram for 3rd Line Support in the North of England

3rd Line Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North of England region over the 6 months to 7 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +81 33 £40,000 -10.11% 5
North East +12 32 £32,500 -5.11% 6
North West -12 17 £35,000 -17.65% 2
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 7 June 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 3rd Line Support in the job title.

1 44 (53.66%) Active Directory
2 43 (52.44%) Microsoft
2 43 (52.44%) Azure
3 40 (48.78%) Hyper-V
4 38 (46.34%) Social Skills
5 36 (43.90%) Microsoft Certification
6 34 (41.46%) Windows
7 32 (39.02%) VMware
8 29 (35.37%) Firewall
9 28 (34.15%) Windows Server
10 27 (32.93%) Microsoft 365
11 26 (31.71%) ITIL
12 25 (30.49%) Driving Licence
13 24 (29.27%) Enterprise Storage
13 24 (29.27%) VMware Infrastructure
13 24 (29.27%) SAN
14 20 (24.39%) Incident Management
15 18 (21.95%) Customer Service
16 17 (20.73%) SQL Server
17 14 (17.07%) SharePoint
17 14 (17.07%) Azure Certification
17 14 (17.07%) Organisational Skills
17 14 (17.07%) Desktop Virtualisation
18 12 (14.63%) Cisco
18 12 (14.63%) Disaster Recovery
19 11 (13.41%) Microsoft Exchange
19 11 (13.41%) MCSA
19 11 (13.41%) Amazon RDS
19 11 (13.41%) Datto
20 9 (10.98%) Degree

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (17.07%) SharePoint
2 11 (13.41%) Microsoft Exchange
Applications
1 4 (4.88%) Microsoft Office
Cloud Services
1 43 (52.44%) Azure
2 27 (32.93%) Microsoft 365
3 5 (6.10%) Azure Stack
4 4 (4.88%) AWS
4 4 (4.88%) Entra ID
5 3 (3.66%) Google Workspace
5 3 (3.66%) OneDrive
5 3 (3.66%) SaaS
Communications & Networking
1 29 (35.37%) Firewall
2 24 (29.27%) SAN
3 8 (9.76%) LAN
3 8 (9.76%) Wi-Fi
4 7 (8.54%) VPN
5 6 (7.32%) WLAN
6 5 (6.10%) TCP/IP
6 5 (6.10%) VoIP
7 4 (4.88%) DHCP
7 4 (4.88%) DNS
7 4 (4.88%) Remote Desktop
7 4 (4.88%) VSAN
7 4 (4.88%) Wireless
8 3 (3.66%) Internet
8 3 (3.66%) WAN
9 2 (2.44%) VLAN
10 1 (1.22%) Broadband
10 1 (1.22%) iSCSI
10 1 (1.22%) NetScaler
Database & Business Intelligence
1 17 (20.73%) SQL Server
2 11 (13.41%) Amazon RDS
Development Applications
1 1 (1.22%) JIRA
General
1 38 (46.34%) Social Skills
2 14 (17.07%) Organisational Skills
3 4 (4.88%) Analytical Skills
3 4 (4.88%) Documentation Skills
3 4 (4.88%) Public Sector
4 3 (3.66%) Manufacturing
4 3 (3.66%) Telecoms
5 2 (2.44%) Inclusion and Diversity
6 1 (1.22%) Legal
Miscellaneous
1 25 (30.49%) Driving Licence
2 24 (29.27%) Enterprise Storage
3 6 (7.32%) Data Centre
4 4 (4.88%) Private Cloud
4 4 (4.88%) Self-Motivation
5 3 (3.66%) Management Information System
6 2 (2.44%) Team-Oriented Environment
7 1 (1.22%) Clustering
7 1 (1.22%) Renewable Energy
Operating Systems
1 34 (41.46%) Windows
2 28 (34.15%) Windows Server
3 7 (8.54%) Linux
4 6 (7.32%) Windows Server 2016
5 5 (6.10%) Windows Server 2019
6 3 (3.66%) Windows 10
7 2 (2.44%) Ubuntu
7 2 (2.44%) Windows 7
7 2 (2.44%) Windows Server 2012
8 1 (1.22%) Mac OS
Processes & Methodologies
1 26 (31.71%) ITIL
2 20 (24.39%) Incident Management
3 18 (21.95%) Customer Service
4 14 (17.07%) Desktop Virtualisation
5 12 (14.63%) Disaster Recovery
6 7 (8.54%) Problem-Solving
6 7 (8.54%) Project Delivery
7 6 (7.32%) Infrastructure Engineering
8 5 (6.10%) Containerisation
8 5 (6.10%) Proactive Monitoring
8 5 (6.10%) Remote Monitoring and Management
8 5 (6.10%) Server Virtualisation
9 4 (4.88%) Cloud Security
9 4 (4.88%) Performance Monitoring
10 3 (3.66%) Cybersecurity
10 3 (3.66%) Data Privacy
10 3 (3.66%) Incident Response
10 3 (3.66%) Technical Leadership
11 2 (2.44%) Storage Management
11 2 (2.44%) Zero Trust
Programming Languages
1 8 (9.76%) PowerShell
1 8 (9.76%) SQL
Qualifications
1 36 (43.90%) Microsoft Certification
2 14 (17.07%) Azure Certification
3 11 (13.41%) MCSA
4 9 (10.98%) Degree
5 8 (9.76%) MCSE
6 6 (7.32%) CCNA
6 6 (7.32%) Cisco Certification
6 6 (7.32%) VMware Certified Professional (VCP)
7 2 (2.44%) DBS Check
7 2 (2.44%) MCP
8 1 (1.22%) A+ Certification
8 1 (1.22%) CCENT
8 1 (1.22%) Computer Science Degree
8 1 (1.22%) Security Cleared
Quality Assurance & Compliance
1 2 (2.44%) GDPR
1 2 (2.44%) PCI DSS
1 2 (2.44%) SLA
System Software
1 44 (53.66%) Active Directory
2 40 (48.78%) Hyper-V
3 24 (29.27%) VMware Infrastructure
4 6 (7.32%) vSphere
5 5 (6.10%) Terminal Services
6 3 (3.66%) VMware ESXi
7 1 (1.22%) Virtual Desktop
7 1 (1.22%) Virtual Machines
7 1 (1.22%) XenApp
Systems Management
1 7 (8.54%) Microsoft Intune
2 5 (6.10%) Autotask
3 3 (3.66%) FortiGate
4 2 (2.44%) vCenter Server
5 1 (1.22%) Failover Clustering
5 1 (1.22%) Jamf Pro
5 1 (1.22%) SCCM
Vendors
1 43 (52.44%) Microsoft
2 32 (39.02%) VMware
3 12 (14.63%) Cisco
4 11 (13.41%) Datto
5 9 (10.98%) Veeam
6 8 (9.76%) HP
7 7 (8.54%) Sophos
8 5 (6.10%) Citrix
8 5 (6.10%) ConnectWise
9 4 (4.88%) Dell
9 4 (4.88%) LogicMonitor
9 4 (4.88%) NetApp
9 4 (4.88%) SolarWinds
10 3 (3.66%) Draytek
10 3 (3.66%) ESET
10 3 (3.66%) Ubiquiti
11 2 (2.44%) Kaseya
12 1 (1.22%) Aruba
12 1 (1.22%) Zerto