3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £40,000 per year according to job vacancies posted during the 6 months to 8 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 477 664 806
Rank change year-on-year +187 +142 -238
Permanent jobs requiring a 3rd Line Support 421 210 391
As % of all permanent jobs advertised in England 0.45% 0.25% 0.27%
As % of the Job Titles category 0.47% 0.28% 0.28%
Number of salaries quoted 388 197 369
10th Percentile £31,250 £32,500 £31,250
25th Percentile £33,750 £35,750 £34,500
Median annual salary (50th Percentile) £40,000 £40,883 £42,500
Median % change year-on-year -2.16% -3.80% +6.25%
75th Percentile £45,000 £50,000 £50,000
90th Percentile £52,500 £57,500 £57,500
UK median annual salary £40,000 £41,000 £42,000
% change year-on-year -2.44% -2.38% +5.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,935 75,643 138,160
% of permanent jobs with a recognized job title 94.74% 91.23% 95.96%
Number of salaries quoted 65,011 49,623 75,965
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,402 £45,000 £43,023
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 8 June 2024.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +83 162 £37,500 -6.25% 6
North of England +44 82 £36,000 -15.29% 15
Midlands +5 65 £40,000 +8.11% 8
West Midlands +25 45 £37,500 +0.67% 7
South West +3 44 £43,750 +20.69% 3
London +73 41 £52,000 +7.22% 3
Yorkshire +79 33 £40,000 -10.11% 5
North East +12 32 £32,500 -5.11% 7
East of England 0 27 £42,500 +7.59% 4
East Midlands -19 20 £46,250 +26.71% 1
North West -15 17 £35,000 -17.65% 3
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 8 June 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 240 (57.01%) Windows
2 232 (55.11%) Microsoft
3 226 (53.68%) Microsoft 365
4 202 (47.98%) Azure
5 190 (45.13%) Active Directory
6 175 (41.57%) Firewall
7 160 (38.00%) VMware
8 155 (36.82%) Windows Server
9 131 (31.12%) VMware Infrastructure
10 130 (30.88%) Hyper-V
11 124 (29.45%) Microsoft Exchange
12 119 (28.27%) Social Skills
13 106 (25.18%) ITIL
14 98 (23.28%) SharePoint
15 88 (20.90%) Citrix
16 86 (20.43%) Microsoft Intune
17 80 (19.00%) DNS
18 79 (18.76%) SQL
19 77 (18.29%) SQL Server
20 75 (17.81%) Veeam
21 70 (16.63%) Problem-Solving
22 69 (16.39%) Cisco
23 63 (14.96%) Microsoft Certification
23 63 (14.96%) SAN
23 63 (14.96%) DHCP
24 62 (14.73%) WAN
25 56 (13.30%) Degree
26 49 (11.64%) PowerShell
26 49 (11.64%) LAN
27 48 (11.40%) VPN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 124 (29.45%) Microsoft Exchange
2 98 (23.28%) SharePoint
3 11 (2.61%) IIS
4 6 (1.43%) Exchange Server 2000
4 6 (1.43%) Exchange Server 2010
5 5 (1.19%) Exchange Server 2007
6 4 (0.95%) Exchange Server 2013
7 2 (0.48%) WordPress
Applications
1 40 (9.50%) Microsoft Office
2 19 (4.51%) Microsoft Excel
3 1 (0.24%) MS Visio
Business Applications
1 7 (1.66%) Fidessa
2 1 (0.24%) Dynamics CRM
Cloud Services
1 226 (53.68%) Microsoft 365
2 202 (47.98%) Azure
3 47 (11.16%) Entra ID
4 27 (6.41%) OneDrive
5 21 (4.99%) IaaS
6 20 (4.75%) AWS
7 18 (4.28%) SaaS
8 13 (3.09%) PaaS
8 13 (3.09%) Power Platform
9 11 (2.61%) Azure Sentinel
10 10 (2.38%) Google Workspace
11 8 (1.90%) Mimecast
12 4 (0.95%) Azure Stack
12 4 (0.95%) Nutanix
13 2 (0.48%) Amazon S3
13 2 (0.48%) Azure Cosmos DB
13 2 (0.48%) Azure Monitor
13 2 (0.48%) GCP
13 2 (0.48%) OpenDNS
14 1 (0.24%) Azure Storage
Communications & Networking
1 175 (41.57%) Firewall
2 80 (19.00%) DNS
3 63 (14.96%) DHCP
3 63 (14.96%) SAN
4 62 (14.73%) WAN
5 49 (11.64%) LAN
6 48 (11.40%) VPN
7 45 (10.69%) TCP/IP
8 41 (9.74%) Wi-Fi
9 31 (7.36%) VLAN
10 28 (6.65%) Wireless
11 18 (4.28%) Remote Desktop
12 17 (4.04%) VoIP
13 15 (3.56%) SD-WAN
14 14 (3.33%) WLAN
15 12 (2.85%) FTP
15 12 (2.85%) IPsec
15 12 (2.85%) OSPF
16 11 (2.61%) HSRP
17 10 (2.38%) Cisco ISE
Database & Business Intelligence
1 77 (18.29%) SQL Server
2 32 (7.60%) Amazon RDS
3 2 (0.48%) MariaDB
3 2 (0.48%) MySQL
3 2 (0.48%) Power BI
4 1 (0.24%) SQL Server Integration Services
Development Applications
1 2 (0.48%) Hudson
1 2 (0.48%) JIRA
2 1 (0.24%) MSI
General
1 119 (28.27%) Social Skills
2 39 (9.26%) Analytical Skills
3 21 (4.99%) Documentation Skills
3 21 (4.99%) Law
4 20 (4.75%) Finance
5 17 (4.04%) Organisational Skills
6 12 (2.85%) Banking
6 12 (2.85%) Inclusion and Diversity
7 11 (2.61%) Telecoms
8 9 (2.14%) Games
9 6 (1.43%) Public Sector
10 5 (1.19%) Legal
10 5 (1.19%) Manufacturing
11 4 (0.95%) Pharmaceutical
12 3 (0.71%) Retail
13 1 (0.24%) Electronics
13 1 (0.24%) Marketing
13 1 (0.24%) Social Science
Libraries, Frameworks & Software Standards
1 9 (2.14%) 802.1X
2 7 (1.66%) FIX Protocol
3 2 (0.48%) LAMP
3 2 (0.48%) SAML
3 2 (0.48%) V-Ray
Miscellaneous
1 36 (8.55%) Driving Licence
2 32 (7.60%) Replication
3 24 (5.70%) Enterprise Storage
4 18 (4.28%) Self-Motivation
5 17 (4.04%) Clustering
6 16 (3.80%) Client/Server
7 15 (3.56%) Management Information System
8 8 (1.90%) Data Centre
9 7 (1.66%) Eurex
9 7 (1.66%) iPad
10 6 (1.43%) Security Operations Centre
11 5 (1.19%) Low-Code
12 4 (0.95%) Private Cloud
12 4 (0.95%) Video Conferencing
13 2 (0.48%) Hybrid Cloud
13 2 (0.48%) PKI
13 2 (0.48%) Smartphone
13 2 (0.48%) Team-Oriented Environment
14 1 (0.24%) Onboarding
14 1 (0.24%) Security Posture
Operating Systems
1 240 (57.01%) Windows
2 155 (36.82%) Windows Server
3 47 (11.16%) Windows 10
4 31 (7.36%) Windows Server 2016
5 30 (7.13%) Linux
6 18 (4.28%) Windows 7
6 18 (4.28%) Windows 8
6 18 (4.28%) Windows Server 2012
6 18 (4.28%) Windows Server 2019
7 9 (2.14%) Mac OS
7 9 (2.14%) Ubuntu
8 8 (1.90%) Unix
9 7 (1.66%) CentOS
9 7 (1.66%) Solaris
10 6 (1.43%) Android
10 6 (1.43%) Apple iOS
10 6 (1.43%) Windows Server 2008
11 5 (1.19%) Mac OS X
12 4 (0.95%) Windows XP
13 2 (0.48%) Debian
Processes & Methodologies
1 106 (25.18%) ITIL
2 70 (16.63%) Problem-Solving
3 47 (11.16%) Customer Service
4 41 (9.74%) Incident Management
5 40 (9.50%) Infrastructure Engineering
6 33 (7.84%) Cybersecurity
7 24 (5.70%) Migration
8 21 (4.99%) Mentoring
8 21 (4.99%) Remote Monitoring and Management
9 20 (4.75%) Service Management
10 19 (4.51%) Root Cause Analysis
11 18 (4.28%) Project Management
12 17 (4.04%) Problem Management
13 16 (3.80%) Project Delivery
14 15 (3.56%) Change Control
14 15 (3.56%) Proactive Maintenance
15 14 (3.33%) Change Management
15 14 (3.33%) Desktop Virtualisation
15 14 (3.33%) Multi-Factor Authentication
15 14 (3.33%) Process Improvement
Programming Languages
1 79 (18.76%) SQL
2 49 (11.64%) PowerShell
3 7 (1.66%) Bash
3 7 (1.66%) JavaScript
3 7 (1.66%) Perl
3 7 (1.66%) Python
3 7 (1.66%) Ruby
4 2 (0.48%) C#
5 1 (0.24%) PL/SQL
5 1 (0.24%) T-SQL
Qualifications
1 63 (14.96%) Microsoft Certification
2 56 (13.30%) Degree
3 44 (10.45%) Cisco Certification
4 30 (7.13%) Security Cleared
5 27 (6.41%) MCSE
6 26 (6.18%) Azure Certification
7 25 (5.94%) CCNP
8 23 (5.46%) CCNA
9 20 (4.75%) SC Cleared
10 10 (2.38%) MCP
10 10 (2.38%) MCSA
11 9 (2.14%) DBS Check
12 7 (1.66%) ITIL Foundation Certificate
12 7 (1.66%) VMware Certified Professional (VCP)
13 5 (1.19%) DV Cleared
14 4 (0.95%) Network+ Certification
15 3 (0.71%) Computer Science Degree
16 2 (0.48%) CompTIA Security+
16 2 (0.48%) ITIL Certification
17 1 (0.24%) CWNA
Quality Assurance & Compliance
1 7 (1.66%) SLA
2 5 (1.19%) QA
3 4 (0.95%) Cyber Essentials
3 4 (0.95%) ISO/IEC 27001
4 3 (0.71%) GDPR
5 2 (0.48%) NIST
5 2 (0.48%) PCI DSS
6 1 (0.24%) Cyber Essentials PLUS
6 1 (0.24%) GxP
System Software
1 190 (45.13%) Active Directory
2 131 (31.12%) VMware Infrastructure
3 130 (30.88%) Hyper-V
4 20 (4.75%) VMware ESXi
5 19 (4.51%) XenApp
6 17 (4.04%) XenDesktop
7 15 (3.56%) Terminal Services
7 15 (3.56%) vSphere
8 14 (3.33%) Virtual Desktop
8 14 (3.33%) VirtualBox
9 13 (3.09%) Virtual Machines
10 7 (1.66%) Firmware
11 4 (0.95%) Citrix Hypervisor
12 2 (0.48%) Docker
12 2 (0.48%) pfSense
12 2 (0.48%) Virtual Servers
13 1 (0.24%) DFS Replication
13 1 (0.24%) NFS
13 1 (0.24%) Xen
Systems Management
1 86 (20.43%) Microsoft Intune
2 35 (8.31%) SCCM
3 13 (3.09%) Microsoft Clustering
3 13 (3.09%) SCOM
4 7 (1.66%) Active Directory Federation Services
4 7 (1.66%) Autotask
4 7 (1.66%) Jamf Pro
4 7 (1.66%) NetBackup
5 3 (0.71%) FortiGate
5 3 (0.71%) vCenter Server
5 3 (0.71%) ZENworks
6 2 (0.48%) Backup Exec
6 2 (0.48%) Dell DRAC
6 2 (0.48%) Failover Clustering
6 2 (0.48%) Microsoft Data Protection Manager
6 2 (0.48%) SCDPM
6 2 (0.48%) Single Sign-On
6 2 (0.48%) Terraform
7 1 (0.24%) QRadar
7 1 (0.24%) vRealize
Vendors
1 232 (55.11%) Microsoft
2 160 (38.00%) VMware
3 88 (20.90%) Citrix
4 75 (17.81%) Veeam
5 69 (16.39%) Cisco
6 33 (7.84%) HP
7 26 (6.18%) Sophos
8 19 (4.51%) Datto
9 18 (4.28%) Dell
10 14 (3.33%) Juniper
10 14 (3.33%) WatchGuard
11 13 (3.09%) Meraki
12 12 (2.85%) Draytek
13 9 (2.14%) F5
14 8 (1.90%) SolarWinds
15 7 (1.66%) CQG
15 7 (1.66%) ION Trading
15 7 (1.66%) Oracle
15 7 (1.66%) Patsystems
15 7 (1.66%) Trayport