1 to 1 of 1 2nd/3rd Line Technical Support Jobs in the Channel Islands

2nd / 3rd Line IT Technical Support role required on Guernsey Island. Required skills for the role:- Advanced Troubleshooting Skills: Proficiency in diagnosing and resolving more complex hardware, software, and network issues that first line support cannot handle. This includes a deep understanding of operating systems, applications, and network protocols. Technical Knowledge: In-depth knowledge of company-specific products and services, as well as industry standards and practices. Familiarity with tools like Active Directory, PowerShell, and various IT management software. Solid understanding … of PC hardware, software, and operating systems, particularly Windows and O365. Analytical Skills: The ability to analyse and interpret technical information to identify and solve problems efficiently. This includes understanding logs, error messages, and performance metrics. Communication Skills: Strong verbal and written communication skills to effectively interact with more »