2 of 2 2nd Line Support Jobs in the East Midlands

2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit … experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »

are looking to recruit an experience support team leader. We need an experienced team leader who has a technical capability that is 2nd/3rd line in a Microsoft, Azure , Office 365, Intune, SQL Server technical environment. Even more important is that you are passionate … about providing a proactive support capability. To be suitable for this role, you will be a proactive team manager. An ITIL accreditation would be nice, however a proactive structured approach to support is more important. You will organise your team to work … smart, building problem management and problem solving skills to compliment the current incident capability. Being a good coach who can help engineers develop from 2nd to 3rd line, improving their technical and project skills will be a real plus in this role. This role is based onsite more »