14 of 14 2nd Line Support Jobs in London

2nd Line Support Engineer Hyde Park, London The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde … are looking to further leverage Microsoft technologies to support operational efficiencies and our exciting growth plans. We are now looking for a 2nd Line Support Engineer* to join us on a full-time, permanent basis. *Actual role title IT Technical Support … a tangible difference while enjoying a fulfilling and rewarding career, we want to hear from you! The Role You will be responsible for the 2nd line desktop support for numerous sites across our park locations. You will be working on the support and More ❯

Join to apply for the 2nd Line Support Engineer role at IOVENDO 2nd Line Support Engineer - Sevenoaks, Kent - £35,000 + Excellent benefits & career development Overview An excellent opportunity has arisen with a leading Managed Service Provider (MSP) based in … Kent for a 2nd Line Support Engineer. You will play a crucial role in delivering exceptional IT support services to the company's clients remotely from their offices, and onsite when required. You will work closely with the clients to address their IT … needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operation of their IT systems. Role & Responsibilities Provide second line technical support to clients via phone, email, or on-site visits. Diagnose and resolve hardware and software issues, including but not limited to desktops More ❯

Join to apply for the 1st/2nd Line Support Engineer role at IOVENDO 1st/2nd Line Support Engineer - Kent Onsite - £33k + Excellent benefits & career progression Overview An excellent opportunity has arisen with a multi-faceted business in … Kent for a 1st/2nd Line Support Engineer. You will be responsible for providing IT Support covering multiple sites across the country and perform daily network tasks, maintenance of all systems and offering advice on software & systems to ensure they are running … smoothly. Role & Responsibilities To install, maintain, and upgrade all IT related equipment across the business. To provide general support and excellent service to all users and to deal with support queries effectively and in good time to reduce staff downtime. Ensure that company servers are up More ❯

2nd Line Support Engineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Engineer to work with several of their key clients. Role & Responsibilities … Taking ownership and managing tickets through resolution or escalation. Provide technical support to end users. Maintain and oversee installation, configuration, maintenance, and troubleshooting of end users' workstation hardware, software, and peripheral devices. Manage calls logged at the Support Desk ensuring timely resolution in accordance with the … agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Maintain a professional demeanor and a high level of professional responsibility. Skills & Experience Desired: Microsoft Exchange More ❯

Desktop Support Analyst - 2 nd Line - 13 month FTC - Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You'll provide 1st and 2nd line … Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience More ❯

IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. is … IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. Working … as the Second Line IT Support Engineer/Technical Service Desk Technician your time will be split by providing remote helpdesk support, project work and onsite support for clients in London. As the Second Line IT Support Engineer More ❯

IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. is … IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. Working … as the Second Line IT Support Engineer/Technical Service Desk Technician your time will be split by providing remote helpdesk support, project work and onsite support for clients in London. As the Second Line IT Support Engineer More ❯

Insight is looking for a Desktop Support Analyst for a technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software (approximately … video conferencing and collaboration. Role Responsibilities Handle escalations from the Service Desk (1st Line Support) for complex issues. Provide technical 2nd line support to the business both physically and assisting colleagues in remote offices. Troubleshoot and perform root cause analysis of … software/hardware issues. Work with internal teams and external vendors to manage software and hardware solutions effectively. Document information and educate 1st line teams to navigate a fix. Ensure ticket management is conducted, with regular updates for the end user. Conduct trend analysis to identify recurring issues More ❯

looking for an experienced helpdesk engineer to join their expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a … manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). … your Line Manager. Essential Experience MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 – 2022 Microsoft 365 Support More ❯

Job Title: 2nd Line IT Support Engineer Reports To: Head of Product Development and Architecture Working Hours: 40 hours per week Location: London, UK Company Profile: Smarter Technologies' ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model … Industrial Strategy) and Department of International Trade (DIT). Description of Role: BEIS and DIT have over 10,500 users to support. Key Responsibilities: 2nd line support to 10,500 staff based across London Provide the Request catalogue services to the end users Assist with … documenting and maintaining processes and work instructions Responsible for VIP support across DIT and BEIS Manage asset management within the Incident process of issuing/receiving equipment Skills and Experience: Windows 10 and Mac OS expertise in end user support Office 365 (thin and fat clients More ❯

Join to apply for the 2nd Line Support Engineer role at John Goddard Associates . Be among the first 25 applicants. The Role Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems. Offering technical maintenance … and support for all IT hardware and software used by end users. Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion. Performing regular maintenance and patching of infrastructure, endpoints, and servers. Acting as an escalation … point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels. Technologies Exposure Windows Server Windows Desktop More ❯

IT professional looking to take the next step in your career? In order to meet sustained demand our client is seeking a 1st/2nd Line IT Support Engineer to join their growing team. This is an exciting opportunity to work with cutting-edge technologies … support a range of IT systems and contribute to delivering outstanding customer service. Key Responsibilities Be the first point of contact for customer IT support queries, ensuring a friendly, professional, and customer-first approach. Troubleshoot and support Microsoft 365, Azure, Windows Server, and other … is a plus. Experience in cybersecurity or an interest in growing into this area. The ideal candidate will be a responsible, inquisitive 1st or 2nd Line Engineer looking to gain exposure to a huge range of technologies. In turn, exciting career development pathways exist in either the More ❯

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities Diagnose, investigate, and resolve escalated support tickets in a … timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. Develop internal documentation to help the support … events for the team to help bond and enjoy each other's company in a more casual setting. BASIC QUALIFICATIONS Experience in technical support, or experience in software development. Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. More ❯

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities Diagnose, investigate, and resolve escalated support tickets in a … timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. Develop internal documentation to help the support … events for the team to help bond and enjoy each other's company in a more casual setting. Minimum Requirements Experience in technical support, or experience in software development. Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. More ❯