21 of 21 2nd Line Support Jobs in the North of England

2nd Line Support Engineer £27,000 to £30,000 basic salary per annum plus benefits including bonus, pension, private medical, 23 days holiday and excellent training & development plans etc. We are looking for an enthusiastic 2nd Line Support Engineer to … join our leading client, a very successful and ambitious IT support and solutions provider, on a permanent basis. The 2nd Line Support Engineer will be joining a thriving business that really value their staff and provide excellent career development and training opportunities. The … 2nd Line Support Engineer will be based at this organisations head office, in Skelmersdale, and will focus on escalated support cases. The successful 2nd Line Support Engineer will have been in IT support for at least more »

Job Title: 2nd Line IT Support Engineer Location: Central Liverpool Salary: £30,000 - £37,000 DOE Are you an experienced IT professional ready to take on new challenges? We're seeking a proactive and skilled 2nd Line IT Support Technician … solving, love a challenge, and want to help drive our internal IT services forward, this is the perfect opportunity for you! Key Responsibilities: Provide 2nd line support to resolve technical issues and queries. Troubleshoot hardware, software, and network problems. Manage and maintain user accounts, permissions … to ensure smooth escalation of complex issues. Deliver excellent customer service with a focus on problem-solving. Requirements: Previous experience in a 2nd line IT support role. Strong knowledge of Windows OS, Office 365 stack, and network troubleshooting. Other applications and technologies including more »

2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business … known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You … to join a well-regarded business that offers excellent training and development, progression and growth, and a good work-life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week more »

Immediate Requirement: 2nd Line IT Support Engineer (3-Month Contract) c. 250 a day Inside IR35 Are you a skilled 2nd Line IT Support Engineer looking to make an impact in a dynamic professional services environment? Join a newly created … IT Service Desk team and deliver top-tier support to end-users in a fast-paced, collaborative setting. The Role: Provide 2nd Line Support: Resolve escalations from 1st line support, working desk-side and remotely on issues related to … Share Knowledge: Support junior team members by sharing expertise and best practices. What You’ll Bring: Experience: 2+ years in a similar 2nd Line IT support role. Technical Skills: Expertise in Microsoft Modern Workplace, networking principles, PC support, firewalls, routers, and more »

a vehicle) as will be based on site, at various sites DAILY. Will need to drive around L1 postcode and occasionally to Ellesmere Port**** 2nd Line Support, L2 Engineer, 1st to 3rd line work, Networking, Windows/Microsoft, Server, Server Builds & Migrations, Networking …/IP, DNS, DHCP, VPN) , VLAN. Any experience within the Educational sector or MSP would be desirable. An IT company are looking for a 2nd line Support Engineer to provide technical support (Windows/Networking/Server/VLAN) and assistance to end … as part of the day to day as it won't always be the high level jobs you are required for. Responsibilities: 1st, 2nd and some 3rd Line Duties Windows Server O365 Networking duties (LAN/VLAN) Set up and maintain network infrastructure, including routers, switches more »

Role: 2nd Line IT Support Engineer Location: York (Hybrid - 3 days onsite, 2 days remote) Salary: Up to £30,000 Summary: We're looking for a proactive 2nd Line IT Support Engineer to join a growing service desk in York. … professional development, this is a great environment for someone eager to build their skills in a supportive and structured setting. The Role: As a 2nd Line IT Support Engineer, you'll be the escalation point for the 1st line support team … holiday including bank holidays, life assurance, and pension plan. Opportunities for growth and skill development. Next Steps: Apply Now! If you're a skilled 2nd Line IT Support Engineer looking to advance your career in a supportive, structured environment, we'd love to hear from more »

2nd Line IT Support Engineer - York - Up to £32,000 Role: 2nd Line Support Engineer Area: York Salary: £32,000 Our client is looking to add a 2nd Line Support Engineer to their growing IT … Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult more »

would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime … development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills … resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management more »

IT Support Technician - 2nd Line Location : Ashton-Under-Lyne Salary : £27,000 + Benefits Job Type : Full-Time | Permanent Are you a tech-savvy problem-solver with a passion for customer satisfaction? Ready to level up your IT support career in a dynamic … and innovative business as a 2nd Line IT Support Technician ! Join our client, a well established digital leader with a strong presence in sectors like hospitality, retail, travel, leisure, and international events . As part of this growing team, you’ll work with cutting-edge … technology, providing proactive, hands-on support for both client estates and internal infrastructure. Role Overview As a 2nd Line IT Support Technician, you will: ✅ Troubleshoot and resolve escalated technical issues from 1st Line. ✅ Perform remote diagnostics, repairs, and proactive monitoring to ensure smooth more »

2nd Line Support Analyst Harrogate Up to £27 (Up to £30k after 6 months) Hybrid (3 from home/1 day in office) Permanent Responsibility Adhering to contractual SLAs within a large team Experince within 2nd line support is needed more »

Job Role: 2nd Line IT Support Engineer (MSP) Location: Ormskirk Salary: £26 – 28k plus Medicash, free parking, + more benefits The Opportunity for you… Are you currently working at 1st or 2nd line on a service desk, and looking to join a … Then this is the job for you. Due to contract wins, our client is looking to add to their service desk team. As a 2nd line IT Support Engineer, you’ll be based in the Ormskirk office for an MSP who provide solutions to a … range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they’re heading in the right direction. The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill more »

Job Role: 2nd Line IT Support Engineer (MSP) Location: Ormskirk Salary: £26 - 28k plus Medicash, free parking, + more benefits The Opportunity for you... Are you currently working at 1st or 2nd line on a service desk, and looking to join a … Then this is the job for you. Due to contract wins, our client is looking to add to their service desk team. As a 2nd line IT Support Engineer, you'll be based in the Ormskirk office for an MSP who provide solutions to a … range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they're heading in the right direction. The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill more »

Second Line Support Engineer – Newcastle - £28-30K We are seeking a Second line support engineer for an established client in the Technology sector to join their internal IT department on a permanent basis. The ideal candidate will be providing high quality … business venture. Key Responsibilities: Provide technical expertise and resolve complex issues across various technologies, including Microsoft services and VoIP systems, up to a second-line support level. ITIL awareness Deliver onsite technical support, ensuring timely resolution of issues while maintaining clear communication with both … Knowledge of firewalls Fault finding and troubleshooting skills Full Clean UK Drivers License This is an excellent opportunity for an enthusiastic and passionate Second Line Support Engineer to join a successful organisation, learning and development. Interviews are being arranged immediately for this role, so if this more »

st/2n d line Support Engineer Salary circa £25,000 My client is a national, family run business and they have an immediate requirement for a 1 st and 2 nd line support technician. Currently in the IT department especially, they … part of their hybrid IT Team based in Teesside, reporting to the IT supervisor, the successful candidate will be responsible for 1 st/2nd line escalated support calls, network and telecoms and VoIP Support. You will be required to investigate, diagnose, and resolve issues … IP infrastructure. Criteria: Network skills - LAN/WAN, SD WAN, 4G Wi-Fi Maintenance (Meraki, Unifi) MS Office standalone and, O365 Windows Desktop Support Desktop and Laptop build and Hardware Maintenance Machine Rollout, and asset handling Ability to work with outside vendors. Must project a positive, friendly professional more »

Second Line Support Engineer - Newcastle - £28-30K We are seeking a Second line support engineer for an established client in the Technology sector to join their internal IT department on a permanent basis. The ideal candidate will be providing high quality … business venture. Key Responsibilities: Provide technical expertise and resolve complex issues across various technologies, including Microsoft services and VoIP systems, up to a second-line support level. ITIL awareness Deliver onsite technical support, ensuring timely resolution of issues while maintaining clear communication with both … Knowledge of firewalls Fault finding and troubleshooting skills Full Clean UK Drivers License This is an excellent opportunity for an enthusiastic and passionate Second Line Support Engineer to join a successful organisation, learning and development. Interviews are being arranged immediately for this role, so if this more »

department and support our new Digital Strategy PROUDTOBEDIGITAL. We are seeking to recruit an enthusiastic, committed and driven individual to join our 2nd line IT Support team on a permanent basis. Some of the many reasons to work at the Trust include The … Yorkshire, North Derbyshire and West Lincolnshire & Humberside. Main duties of the job Working as part of a busy Health Informatics IT support 2nd Line team, your primary focus is to provide a high quality IT support function to Rotherham Hospital & other areas within … our support service. Managing a support queue and responding to incidents and service requests efficiently and effectively, prioritising those which affect patient care.You will have experience of working in a busy IT environment which may require working in patient facing areas. You will need to demonstrate more »

Role : 2nd Line IT Support Engineer Location : Gateshead Salary : £28,000 - £30,000 We are looking for a 2nd Line IT Technician to join one of the UK's fastest growing MSPs. In this role you will be working very closely with more »

Application Support Engineer (Hybrid) - £28,000 - Hull Principal IT are working with a well-known construction management software company in Hull who provide IT services to businesses that are looking for an application support engineer to join their team. In this role you will play a … in Hull, you'll be the go-to IT expert working alongside the Customer Service teams, using your skills to help provide 1st and 2nd line support through our helpdesk over email and telephone. Hyrbid role once appropriate training is completed, resulting in 3 days … producing training materials - FAQs, How-to Guides - writing and managing internal/external content - videos, online, etc. Produce regular reports for management on support usage Working with the Product Team (inc. Development team) to provide thoughtful customer feedback and be part of overall 'Roadmap' team Liaising with 3rd more »

2nd Line Support Technician Chester £34000 - £36000 Responsibilities : Diagnose and resolve complex hardware and software issues for internal staff. Provide in depth technical support for users via phone email and remote desktop sessions Monitor and maintain system health Log track and manage incidents … and service requests using the ticketing system. Install and configure software ensuring compatibility with existing systems Provide support for hardware, including repairs replacements or upgrades Assist with user account creation, password resets and permissions Experience Required:Windows 10/11 Active Directory O365 TCP/IP DNS/ more »

2nd Line Desktop Support Engineer Type: Perm Location: Leeds Salary: £30k Overview We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds office to all our … users across the global business. Key Responsibilities Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds Support of the IT environment, including servers, systems, networks, and other devices … peripherals Monitor daily backups, manage asset database, and control software register Build positive working relationships with the business Essential Skills All round IT support specialist with at least three years' experience of hands-on, remote and telephone support Experience of user administration, Active Directory, Microsoft Exchange more »

Azure VMWare Troubleshooting: Resolving complex technical issues and providing timely solutions Escalating issues: Working with the 1st line team to escalate more challenging issues Collaborating: Working with senior engineers on project delivery and service improvement Deploying hardware and software: Assisting with the deployment of new hardware and software more »