5 of 5 2nd Line Support Jobs in the West Midlands

2nd Line Support Engineer – Coleshill (West Midlands) – Hybrid - £30,000 - £32,000 We're partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their technical support team due to growth and further investment. The … confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Day to day responsibilities of the 2nd Line Support Engineer: Manage ticketing system by ensuring all issues are logged accurately, and all relevant notes, progress updates, and … actions are recorded in a timely manner. Respond to Service Desk phone calls/tickets efficiently, prioritizing 2nd line issues and providing technical support to resolve user problems. Handle escalations from 1st line technicians, taking ownership of more complex technical issues and ensuring more »

2nd Line Support - Hybrid Our client is urgently looking for a 2nd Line Support Analyst to join their team on a permanent basis. The role is hybrid, with 3-4 days per week on-site in Warwick. You will be … package, including annual leave, pension, hybrid working, private medical insurance, income protection, life assurance, continuous training and career development, and many, many more perks! 2nd Line Support - Key Skills: Strong experience in the IT industry, with any experience in the Financial/MSP sector preferable … verbal communication skills with ability to explain technical issues to non- technical staff at all levels of an organisation. Highly capable problem-solving abilities. 2nd Line Support - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to more »

nd Line Support Engineer - Coleshill (West Midlands) - Hybrid - £30,000 - £32,000 We're partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their technical support team due to growth and further investment. The successful … support engineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment. As the support engineer you will be troubleshooting issues with a wide range of customers - this will involve being in the office support remotely and also … and all relevant notes, progress updates, and actions are recorded in a timely manner.â • Respond to Service Desk phone calls/tickets efficiently, prioritizing 2nd line issues and providing technical support to resolve user problems.â • Handle escalations from 1st line technicians, taking ownership more »

2nd Line WAN Network Engineer - MUST BE SC CLEARED Are you an experienced 2nd Line Network Engineer with a passion for secure and high-performance networking? Do you want to work with Juniper SRX routers in a dynamic and collaborative environment? If so, we … in our operations. What You'll Be Doing: Supporting and configuring Juniper SRX series routers as part of our global WAN network . Handling 2nd line technical escalations and ensuring smooth network performance. Collaborating with 1st and 3rd line engineers to resolve complex issues and … and certificate-based authentication. Ability to troubleshoot and optimise enterprise WAN environments . Ready to Take the Next Step? If you're a skilled 2nd Line WAN Network Engineer with current SC Clearance looking for a role that offers exciting challenges, career progression, and technical growth , apply more »

Role: 2nd Line IT Support Technician Location: Bromsgrove Salary: £33,000 Are you an experienced 2nd Line IT Support professional looking for a permanent position in the bustling tech sector? Our client is seeking a dynamic individual to join their … a driving licence is essential for this job since your expertise may be needed at different sites or locations. Key Responsibilities: - Provide comprehensive second-line support across various platforms. - Troubleshoot issues related not only to desktops but also server infrastructures. - Maintain and administer network systems within … over azure platform The ideal candidate will demonstrate excellent problem-solving abilities along with strong communication skills allowing them provide high-quality user support while collaborating effectively within our dedicated team environment. If you have the drive and experience we're searching for then please apply today! In more »