18 of 18 2nd Line Support Jobs in the South West

2nd Line Support Technician | Bournemouth | Competitive Salary + Benefits Are you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a … client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you … are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career. As 2nd Line Support Technician , you’ll benefit from: Enhanced holiday allowance + Christmas Shutdown Enhanced pension contributions (1-2% of salary) Flexible working More ❯

where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time. Responsibilities: Provide 1st and 2nd line support to customers Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and … customer onboarding) Work with 2nd line team to triage IT Support requests Provide mentorship and guidance to junior staff (1st line) Complete on-site visits to customers independently Carry out site audits and create technical documentation and knowledge base articles Experience: Proven track … starting work (required) Please click the APPLY button to send your CV and Cover Letter. Candidates with the relevant experience or job titles of: 2nd Line Support Engineer, Network Technician, experienced 2nd Line Support, IT Engineer, IT Service Desk Technician More ❯

2nd Line Support Technician - Managed Service Provider based in North Bristol - Up to £33,000 + Benefits Join a Leading Managed Services Provider based in Bristol! We need a skilled 2nd Line Support Technician for a permanent role in North … for a premier Managed Services Provider (MSP) delivering top-tier IT support to businesses across the UK. About the Role: As a 2nd Line Support Technician, you'll be the go-to problem solver for our client's clients, providing remote and phone … NORTH BRISTOL and come from a Managed Service Provider with a Driving Licence or your application will not be considered. Key Responsibilities: Provide expert 2nd line support via phone and remote access. Troubleshoot and resolve a wide range of IT issues, including server administration, network More ❯

Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries … 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow … for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am More ❯

exciting, and work somewhere that recognises your value, this is your chance. Due to continuous growth across their offices, they are looking for a 2nd Line Support … Advisor to join their dedicated team in Exeter (hybrid) on a full time basis to provide advanced technical support and resolve second-line service queries for customers as part of the Managed Services team. The Benefits The business offers some great benefits such as flexible and … systems, promoting best practices and continuous service improvement. Provide training and guidance to 1st line Technical Support Advisors. Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time For more More ❯

Role: 2nd Line Support Location: South West - Hybrid/Remote (ad hoc visits to clients in South West area) Hours : Monday - Friday Pay: £28,000 - £32,000 per annum An excellent opportunity has arisen for a 2nd Line Support/… support as required. If you're keen to join an exceptional team who can offer flexible working then please apply to this 2nd Line Support/Engineer role below or call Jamie Watson (phone number removed) between 9:00am and 5:00pm. More ❯

1st/2nd Line Support Engineer Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services. Up to £135.00 per day Inside IR35 3-year contract Stonehouse, Gloucestershire - On-site … IT team, delivering essential support and keeping the business running smoothly day-to-day. What you will be doing? Providing 1st and 2nd line technical support to users across the organisation Logging and resolving incidents and service requests via ServiceNow Supporting users both … password resets, and basic troubleshooting Working to defined SLAs and escalating where necessary We need you to have... Solid experience in a 1st/2nd line support role Familiarity with ServiceNow or similar ITSM tools Confidence with Windows operating systems and general IT troubleshooting A More ❯

Job Title: 2nd Line IT Support Location: Gloucester Salary: £30,000 to £35,000 Benefits: Excellent Pension This is a great opportunity for an experienced 2nd line support person to join a small team within a forward-thinking group of … role will be based in a Gloucester based school with travel to other schools in the Gloucester area during the week for both support and planned project work. The Academy has invested in IT and has enterprise scale cloud first platforms based on Azure. There will be the … get involved in all areas of their infrastructure and cloud platform. What we are looking for: Driving License and own transport Experience in a 2nd line support role. Experience in supporting Office 365 Applications Microsoft Operating Systems Hardware experience - setting up of lap-tops Any More ❯

2nd Line Support Engineer - Service Desk - Plymouth Onsite work Full driving license is required for this role Salary up to £32.5k 2nd Line … Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team in a unique split-role position. This role is divided equally … resolve escalated technical issues efficiently, both remotely and in person. * Support Microsoft 365, Windows Server, and networking technologies. * Proven experience in Second Line IT Support. * Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD). * Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec More ❯

2nd line Technical Support Analyst |Westbury on Trym | Full Time - 8.45 – 5.30 Monday – Friday | £32,000 - £36,000 Per Annum Our client has been providing reliable, customer-centric and high-quality IT support services and solutions to a variety of businesses and sectors … for over 25 years. They are proud to be an award-winning managed service provider, providing support to a wide range of business sectors across London, Kent, Bristol and the surrounding home counties. Are you the right person for the job? Excellent knowledge of Microsoft Windows Server … of annual leave Enjoy a day off on your birthday Interview Process – You'll start with a virtual interview via Microsoft Teams with our 2nd Line Team Leader and a 3rd Line Support Analyst. If successful, you'll be invited to a face More ❯

2nd Line IT Support Engineer - £35,000 - Bristol - Hybrid Working! Role : 2nd Line IT Support Engineer Location : Bristol Salary : £30,000 - £35,000 Are you on the hunt for your next IT position? My client provide the best-in-class … IT, infrastructure, networking and security support and solutions to a large user base. The perfect candidate will have experience in Office 365, Active Directory, Microsoft knowledge and Windows Server. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training More ❯

Role: 2nd Line IT Support Engineer Location: Gloucester Salary: £40,000 Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2nd Line IT Support … but also the flexibility of hybrid working-a balance between office collaboration and remote efficiency. Key Responsibilities: Diagnose and resolve complex second line issues effectively (Microsoft, systems, infrastructure & security) Provide exceptional support across various platforms. Collaborate with team members on escalation matters when necessary. Essential Criteria … innovative environment where each day presents new challenges that fuel personal development while contributing significantly toward enhancing customer satisfaction levels through stellar tech support services rendered consistently over time! If you have what it takes then don't hesitate; apply today with an up-to-date CV! In More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be … can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements Experience in a 1st/2nd line support capacity - telephone, email etc. Office 365/Azure Active Directory Exchange Networking - DNS, Firewalls, Routers Customer focused Desired More ❯

Job Title: Second Line Support Engineer - MSP Salary: £30,000 - £35,000 Work Location: Bristol - Hybrid The Role We are seeking a highly skilled Second Line Support Engineer on behalf of a well-established Managed Service Provider (MSP) dedicated to delivering high … quality IT solutions. This role is crucial in providing advanced technical support, resolving complex IT issues, and ensuring excellent customer service. You will be working in a structured, process-driven environment, focusing on proactive support and troubleshooting. Benefits: Company Events: Regular team outings and activities Pension … kitchen, and a supportive team environment Training & Certifications: Company-supported certifications aligned with business needs Key Responsibilities Technical Support & Troubleshooting: Provide second-line support for escalated technical issues, ensuring timely and efficient resolution. Incident Management: Diagnose and resolve hardware, software, and network-related problems More ❯

a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We're looking for a 2nd Line Support Analyst to join our team in Swindon. If you thrive in a fast-paced environment and enjoy helping … others, this is the perfect opportunity to grow your career in IT. Key Responsibilities: Ticket Management - Own, update, and resolve support tickets efficiently to ensure seamless IT operations. Customer Support - Deliver outstanding customer service with a professional, positive, and friendly approach. Technical Troubleshooting - Use your expertise … Work Culture - Be part of a friendly, collaborative, and innovative workplace. If you're ready to take the next step in your IT support career, we'd love to hear from you! Apply now and join us in delivering top-tier IT solutions More ❯

Second Line Support Engineer – £30,000-£35,000 – Hybrid (1 Day in Office) Profectus Recruitment is excited to present an opportunity for a Second Line Support Engineer to join a leading Managed Service Provider. If you thrive on solving complex IT issues … enjoy working with cutting-edge tools, and value a structured yet flexible support environment—this role is for you! Why Join? No inbound call handling—focus purely on delivering top-tier technical support. Work with industry-leading tools: HaloPSA, NinjaRMM, ConnectWise Control. Hybrid working—only one mandatory office … projects (e.g., Office 365 & Azure migrations). Contribute to security incident response using SentinelOne & Huntress EDR. What You'll Need: 2+ years IT support experience (MSP preferred). Strong troubleshooting skills in Windows/macOS & networking (DNS, DHCP, VLANs, VPNs, firewalls). Experience with RMM tools, Office More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be More ❯

Job Title: Second Line Applications Support Technician Location: Salisbury (Hybrid) Company: Fexco Property Services (Management) Limited Hours: 37.5 per week About the Role: We are seeking a dedicated and knowledgeable Second Line Applications Support Technician to join our team. This role ensures … exceptional customer service in all Service Desk interactions while maintaining operational excellence. You will provide advanced application support, troubleshooting, and maintenance of our core business applications. Key Responsibilities Handle incoming application support incidents, requests, and changes. Manage and maintain personal call queues, ensuring timely resolution of … support tickets. Troubleshoot and resolve technical issues, from simple user requests to complex application queries. Escalate and collaborate on unresolved issues with 3rd party vendors and internal teams. Assist with application upgrades, database updates, and testing processes. Identify and correct data errors within core applications. Support More ❯