1 to 2 of 2 2nd Line Technical Support Jobs in the North of England

2nd Line Technical Support | £35,000 | Hull | On-site My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will … such as telephone or ticketing systems. Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed. In this capacity, the individual will play a key role in ensuring the smooth operation of IT systems. … Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customer more »

will be based at Bigfoot Networks Gateshead Head Office. Salary Range: £25,000 - £30,000 per annum, DOE Job Summary: In the role of 2nd Line Technical Support, you will be integral to supporting our managed services clients, addressing their IT needs and … tracking and documentation. Deliver high-quality customer service and follow-up. Occasional onsite customer visits may be required. Requirements: Proven track record of providing 2nd Line service desk support from a Managed Service Provider background Strong problem-solving skills and technical knowledge. Have … to hear from you. Please submit your application, including a CV and a cover letter to go@bigfootnetworks.co.uk Ensure to mention the job title "2nd Line Technical Support" in your application. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from more »