1 of 1 3rd Line Support Jobs in the Isle of Man

We are seeking a skilled and dedicated 3rd Line Support Engineer to join our dynamic IT support team. In this role, you will be a key escalation point for technical assistance, working with customers to resolve complex issues that 1st and 2nd line support teams are unable to handle. You will be responsible for maintaining and enhancing our customers' IT infrastructure and services, including regular patching, software updates, and documentation. Additionally, you will engage in IT projects such as infrastructure changes, new deployments, and client onboarding, ensuring the delivery … of high-quality support services. Key Responsibilities: Act as an escalation point for technical assistance, resolving issues that 1st and 2nd line teams cannot support. Maintain and manage customer IT infrastructure, including patching, updates, and necessary documentation. Support IT projects, including infrastructure changes, new More ❯