3 of 3 3rd Line Support Jobs in the West Midlands

I am currently supporting a client who is looking to supplement their current 3rd line team with a 3rd line support engineer, mainly to assist with current workload but also share insights of past experiences and support current team with … to play a key role in delivering high-level technical support and gain experience of mentoring/upskilling colleagues. Key Responsibilities: - Provide 3rd line technical support across a variety of technologies including O365/M365, Windows Server environments, and network infrastructure. - Troubleshoot and … issues, escalating when necessary. - Manage and maintain Group Policy, Active Directory, and other Windows-based services. - Perform basic WAN/LAN troubleshooting and support network infrastructure, including routers, switches, and wireless access points. - Support and manage firewall configurations and security best practices. - Work closely with 1st More ❯

Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: £40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong … you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being … server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights More ❯

Join to apply for the 3rd Line Support role at team.blue We're looking for a Third Level Technical Support team member to join our UK support team under group brands that include Catalyst2, UKDedicated and GURU Cloud. This is a … fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support teams members. This role is either completely remote (UK-based) or working from our Worcester, Reading or Hemel Hempstead offices. Key responsibilities … Providing escalated support to our customers using email/ticketing, live chat and telephone. Supporting our internal teams with technical escalations Deploying new customer services System administration, ongoing management and upgrades. Required Skills & Experience: Multi-year strong hosting server experience, covering cPanel, WHM, Plesk and Windows Server. Excellent More ❯