European Customer Service Data Analyst
Chertsey, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Ntrinsic Consulting
The overall aim is to use data to demonstrate the value of CS in Europe Explore data to identify trends and anomalies, develop new analytical capabilities/solutions, and find new monetization opportunities Summarise analysis into PowerPoint presentations or formatted Excel reports Leading system and process implementation to improve … operational efficiencies Skills and Qualifications Substantial experience in data analyst/business analyst/data scientist role Degree or equivalent experience in computer science/engineering or quantitative discipline (Economics, Statistics, Engineering, Physics, Mathematics). High understanding of CS (Customer Service, Customer Satisfaction, Customer Experience) Experience working with Tableau … and other analytic tools Familiarity of working with large relational databases Proficiency using SQL full time Good communicator with strong written and verbal communication skills Structured and organised Solid attention to detail Personable, passionate and highly motivated Excellent team worker, including with non-technical teams Ability to analyse data more »
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