11 of 11 Autotask Jobs in England

for? Someone who can… Provide 1st/2nd line technical support, including resolving queries via phone, email, and remotely while managing tickets on the Autotask Service Desk system. Document IT infrastructure, including network topology, hardware, software, firewalls, and backups, and conduct audits and license management. Manage application deployment, corporate more »

easy-to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Experience with PSA (Autotask preferred) & working to SLA's. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework 3rd Line Support Engineer - Hitchin - £45K more »

Desktop and server hardware Networking infrastructure Cyber Security infrastructure and best practices It would be advantageous if you have any knowledge of the following: Autotask PSA ITGlue Datto RMM Microsoft Azure (Entra/Intune) macOS The majority of our support is carried out remotely from our office, therefore you more »

and MS Excellent telephone manner and good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform Service-Now, AutoTask etc Microsoft MCP ITIL Foundation The Company This is CAE Our goal is to be recognised as the most trusted and valued IT infrastructure more »

Reference and utilise technical documentation (e.g., network diagrams, technical specifications) to support client needs. Work with Service Level Agreements (SLAs) using the ticketing system (Autotask) to manage requests and escalations. Provide support via email, phone, Teams , and ticketing systems. Troubleshoot using a wide range of tools , such as Logic more »

Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to more »

Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to more »

Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to more »

Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management Ability to more »

sales operations. 2. Organisational Skills: Strong ability to multitask, prioritise, and manage time effectively. 3. CRM Proficiency: Expertise in using CRM platforms (e.g., PSA Autotask) and other sales-related tools. 4. Analytic Skills: Ability to interpret sales data and generate insights that support decision-making. 5. Communication: Excellent verbal more »

have a hands-on, pragmatic approach and the ability to navigate challenges without relying on extensive support structures. Experience with tools such as Salesforce, Autotask, Kaseya, Ability, and other quoting platforms is required. Self-motivation, resilience, and a results-driven mindset are essential for this role. more »