Project, and MS Vision Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry support Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Soft Skills Excellent communication and conversation skills (Verbal and Written) Good documentation more »
hardware and software problems, both face-to-face and over the telephone, and seeking further advice where necessary Provision of new devices, eg Laptops, Blackberry devices etc Remote diagnosis of network problems Use of various network administration tools to diagnose and solve problems including unlocking network accounts and also more »
with ITIL processes and procedures Technical skills required Active Directory administration Mimecast (or similar email archiving solutions) Office 365 support Supporting different mobile devices (Blackberry, iPhone/iPad, Android) ServiceNow knowledge (or similar ITSM knowledge) Installation/moves of hardware such as printers, digital senders, MFD's (multi-function more »
