for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (ConfigurationManagementDatabase), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet … team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring they meet performance standards … or a similar fast-paced environment is a plus. Service Management: Practical experience in developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Demonstrated ability to manage the planning, coordination, and execution of service transition activities, ensuring they meet quality standards and More ❯
service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM,CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and More ❯
engage and collaborate with stakeholders at all levels of the organization. Preferred Qualifications: Experience working in the financial services sector. Experience in ConfigurationManagement (CMDB) or Software Asset Management (SAM). This role has a first-class benefits package, including a fantastic holiday entitlement of 38.5 days annual leave with More ❯
Employment Type: Permanent
Salary: £45000 - £55000/annum fantastic holiday allowance and pens
engage and collaborate with stakeholders at all levels of the organization. Preferred Qualifications: Experience working in the financial services sector. Experience in ConfigurationManagement (CMDB) or Software Asset Management (SAM). This role has a first-class benefits package, including a fantastic holiday entitlement of 38.5 days annual leave with More ❯
Harrow, London, United Kingdom Hybrid / WFH Options
Network IT
adoption Identify and implement opportunities for automation and smarter service management Collaborate with internal teams and external suppliers to enhance service delivery Maintain the CMDB and support integrations (e.g., LDAP, SSO, third-party APIs) Experience ? Strong hands-on experience with ServiceNow ? Proven knowledge of ITIL-based service management processes (ITIL More ❯
Design, develop, and implement ServiceNow solutions , including workflows, UI policies, business rules, and automation. Customize and configure ServiceNow modules such as ITSM, ITOM, and CMDB to align with business needs. Develop and maintain ServiceNow integrations with third-party systems using APIs and web services. Implement Service Catalogs, Request Management, and More ❯
ServiceNow Implementation Specialist - Discovery and CMDB NEYO Ltd is seeking a highly skilled ServiceNow Implementation Specialist with expertise in Discovery and ConfigurationManagementDatabase (CMDB). This role involves implementing and optimizing ServiceNow solutions tailored to enhance our clients' IT operations. You will engage directly with clients to assess their … unique requirements and ensure successful implementation of ServiceNow tools within their environments. Key Responsibilities Lead the design, configuration, and implementation of ServiceNow Discovery and CMDB modules Work with clients and internal teams to gather and refine requirements to support the Discovery and CMDB processes Develop best practices for managing and … enhancing the CMDB to ensure high-quality data-rich insights Perform testing and validation of the implementation to meet rigorous quality standards Provide troubleshooting support and resolve any technical issues related to Discovery and CMDB functionality Conduct training sessions for client teams and internal staff on effective use of ServiceNow More ❯
outages. Work on assigned tasks associated with the Change process. Manage and maintain the accuracy of the Desktop infrastructure components held in the ConfigurationManagementDatabase by following the agreed configurationmanagement process. Project Management: As an IT Support Analyst, you may be involved in project work from inception through More ❯
and financial performance. Responsibilities Conduct initial and regular audits to ensure asset data accuracy. Review and improve the use of the IT asset database (CMDB within Service Now). Maintain an accurate inventory of all IT assets (hardware, software, licenses, etc.) and the data associated with them. Develop and enforce More ❯
Aldershot, Hampshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communications both written and oral, ability to present solutions to More ❯
days per week on-site) Your Role As a ServiceNow Developer , you will be a key player in the ongoing migration of the CMDB to ServiceNow. Your expertise will be essential in ensuring smooth implementation, integration, and optimization of processes. Key Responsibilities: Implement and configure ServiceNow processes to align with More ❯
on successes and failures to improve performance. Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
ServiceNow-related issues, and stay updated with the latest ServiceNow features and best practices. Candidates will need to have strong knowledge of ITSM and CMDB, excellent problem-solving and analytical skills, and the ability to work both independently and as part of a team. Strong communication and interpersonal skills are More ❯
I am working with a Tier 1 Investment Bank to hire a Data Architect (with CMDB/ServiceNow experience) for a long term, globally distributed project. Job Overview: We are seeking an experienced Data Architect with expertise in data architecture, IT Service Management (ITSM), and ITIL frameworks. The role involves … data infrastructure, ensuring effective data extraction, organization, and access. You’ll manage the Firm’s Common Service Data Model (CSDM) and ConfigurationManagementDatabase (CMDB), ensuring alignment with industry best practices and enterprise architecture. Key Responsibilities: Lead the design and management of the CMDB and CSDM, ensuring efficiency, policy compliance … and alignment with technology strategy. Collaborate with stakeholders to validate data needs and maintain CMDB hygiene. Ensure data architecture aligns with enterprise architecture guidelines. Report on data architecture status, liaising with functional leads, business services, and governance forums. Establish a data architecture framework, manage documentation, prioritize requirements, and oversee the More ❯
generate agendas and invitations, disseminate invitations, and print/bind presentation materials. Maintain and update Government project tracking system databases. Maintain and update configurationmanagementdatabase or repository in accordance with program configurationmanagement plan. Perform direct writing for engineers, scientists, and other personnel who author technical and administrative publications. More ❯
North Chicago, Illinois, United States Hybrid / WFH Options
AbbVie
for operational work Beneficial: Experience in Health Care/Regulated Environment is a plus Proficiency in other MPP databasemanagement systems (DBMS Tools: ServiceNow CMDB Python, Ansible, Shell scripting Cloud and Redshift monitoring tools Elevated Microsoft Office skills PowerPoint, Teams, Word, Excel Query editor/SQL Workbench Additional Information Applicable More ❯
Asset and ConfigurationManagement (SACM), ensuring accurate and real-time management of software and IT assets within the CMDB. Drive continuous enhancements to the CMDB, improving visibility, compliance, and lifecycle management of IT assets. Security, Compliance & Risk Management: Embed security and compliance into operational workflows with automated security controls. Ensure More ❯
ServiceNow for deployment by the development team. We are looking for: Good knowledge of Service Management processes Solid experience in ServiceNow, including ITSM, ITAM & CMDB Exposure to ServiceNow development including service offerings, catalogue items, and workflow using Flow Designer. Our client has an office in central London and requires staff More ❯
As a (Senior) ServiceNow Developer, you will play a crucial role in the migration of the CMDB to ServiceNow. You will be responsible for implementing business processes in ServiceNow, designing and developing data integration interfaces, and setting up API integrations. You will work in an agile environment within the ConfigurationMore ❯
embedding the ICT Asset Management policy, process, and procedures to the ICT Service Team with training. Audit and Improvement: Ensure the ICT asset register (CMDB) is maintained for asset movements, conduct regular audits, and identify service improvements. What We're Looking For Qualifications: GCSE Grades A-C or equivalent in More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. The must haves Proven experience of developing clear operational strategies and are able to More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK's fastest broadband network. The nation's best-loved More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK's fastest broadband network. The nation's best-loved More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK's fastest broadband network. The nation's best-loved More ❯
Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential. Who we are The UK’s fastest broadband network. The nation’s best-loved More ❯