identifying and managing dependencies. Oversee internal and external dependency tracking, facilitating collaboration across teams to mitigate potential impacts on timelines. Governance, Decision Making, and ChangeControl: Maintain and refine governance frameworks to support structured decision-making and changecontrol processes. Ensure all programme decisions are properly … and Programme Administration: Drive adherence to quality standards across all workstreams, ensuring deliverables meet established criteria. Oversee document management practices to ensure accessibility, version control, and compliance with programme guidelines. Resource Management: Manage resource allocation and onboarding/offboarding processes to ensure optimal staffing levels. Work closely with workstream … to provide clear visibility into progress, risks, and performance. Ensure timely and transparent communication with all stakeholders. Folder and Document Management: Maintain robust document control and storage systems, ensuring compliance with governance standards. Oversee tools for tracking team attendance and availability to support effective resource planning. Process Improvement and More ❯
EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose To provide Industrial Control and Automation (C&A) maintenance and engineering support to the Water and Wastewater Production, Catchment, Drainage Area and Network teams to maintain security of … provide process efficiency improvements and cost savings. Proactively engage with customers to understand their requirements and deliver meaningful outputs. An in-depth understanding of changecontrol, producing and modifying FDS documentation, and testing and commissioning will be required. Accountabilities & Responsibilities Plan, manage and deliver small OT changes in … accordance with UU changecontrol procedures Provide an efficient C&A maintenance and installation service in order to achieve the quality, performance and safety standards of the Company. Analyse faults, rectify and ensure correct operation of C&A equipment, thereby optimising the availability of water and wastewater assets. More ❯
framework. Develop, implement, and oversee release management strategies and processes. Plan, schedule, and coordinate software releases, ensuring alignment with business goals. Ensure proper version control and documentation for all releases. Governance and Compliance: Lay the foundation for a governance and enablement function within the Group Technology Release Management framework. … Establish governance frameworks and best practices for release management. Ensure compliance with internal policies, industry standards, and regulatory requirements. Maintain and enforce changecontrol policies to manage risks effectively. Stakeholder Collaboration: Work closely with development, QA, operations, and business teams to ensure smooth releases. Act as a bridge … Experience in managing large-scale releases across multiple business units, ensuring seamless integration between Digital, Retail, and Supply Chain. Strong background in ITIL-based Change & Release Management, with expertise in risk assessment, compliance, and quality assurance. Proven ability to manage outsourced release execution layers, ensuring alignment with organisational objectives More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
K3 Capital Group Plc
cloud services. Monitor infrastructure platforms proactively to ensure optimal service delivery and adherence to SLAs. Manage and coordinate infrastructure upgrades, ensuring compliance with established changecontrol processes. Work with IT service delivery partners to maintain infrastructure health, security, and compliance across all business units. Service Operations & Technical Support … Email security, web filtering, antivirus, Wi-Fi management Teams-integrated VoIP systems and mobile device management Familiarity with structured IT service operations, including incident, change, and problem management processes governed by SLAs. Personal Skills Excellent standard of written and verbal communication You will be driven and self-motivated to More ❯
customers. You will be responsible for ticket management, driving performance to meet SLAs, and overseeing key processes such as Major Incident Management (MIM) and ChangeControl . You will also ensure that service integrity is maintained while leading a team of around 20 staff in a 24/… and customer satisfaction Oversee ticket management processes, ensuring 95% SLA compliance Lead Major Incident Management (MIM) , ensuring timely resolution and RCA creation Own the Change Management process and chair the Change Approvals Board Develop OSC into a fully functional Tier 1 technical support team across Voice, Cloud, and … re Looking For Technical Skills & Experience Previous experience managing an Operational Support Centre or similar department Strong knowledge of Incident, Major Incident, Problem, and Change Management Familiarity with Security, CX-One, Avaya, and Infrastructure products (desirable) Experience working with Salesforce (desirable) Proficiency in Microsoft Word, Excel, and PowerPoint Personal More ❯
be able to demonstrate the following: The ability to manage and lead a portfolio of medium size projects. Commercial (financial & contract) management. Pro-active changecontrol and management. Project programme management. Effective project planning documentation (PEP/BEP). Risk Management. Effective resource management. The ability to ensure More ❯
Altrincham, Greater Manchester, UK Hybrid / WFH Options
ZipRecruiter
the agreed statement of work Support and manage projects from the pre-contract sales process through completion Acquire incremental business within the project through changecontrol (during engagement, identify future sales opportunities) Oversee a project team, including Aprimo employees (onshore and offshore), partners, and contractors Produce & maintain project More ❯
Bolton, Greater Manchester, UK Hybrid / WFH Options
ZipRecruiter
the agreed statement of work Support and manage projects from the pre-contract sales process through completion Acquire incremental business within the project through changecontrol (during engagement, identify future sales opportunities) Oversee a project team, including Aprimo employees (onshore and offshore), partners, and contractors Produce & maintain project More ❯
the agreed statement of work Support and manage projects from the pre-contract sales process through completion Acquire incremental business within the project through changecontrol (during engagement, identify future sales opportunities) Oversee a project team, including Aprimo employees (onshore and offshore), partners, and contractors Produce & maintain project More ❯
for Customer queries and issues Ensure confidentiality of Customer data is always maintained Customer advisor on Payroll legislation Assess and manage key aspects of changecontrol on Customer account, including changes to process and operating procedures Ensuring update and maintenance of BPO Payroll-specific documentation (Customer Operating manual … up and monitoring the Teams objectives Supporting the BPO Manager with Team planning and monitoring annual leave. Work with cross-departmental Teams to deliver change and exceptional Customer service across the portfolio of outsourced services UAT of any System changes, Management of Testing of major releases, where no additional … After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting More ❯
cases, record results, and track defects using Linear . Provide customer support for installed products by diagnosing and resolving issues promptly. Adhere to formal changecontrol processes. Estimate testing effort and provide timelines for assigned work. Required Qualifications & Experience: Minimum of 12 months of experience in a software More ❯
3D/PDS and competence in Micro-Drainage. Experience of working with Statutory Authorities and procedures. Sound experience of commercial management of projects and change control. Commitment to encouraging good health and safety practices within the workplace and within design. Team player displaying enthusiasm, flexibility, and versatility. Ability to More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Hitachi Vantara Corporation
happy to work within a fast-paced and changing environment. Strong background working in a technical support environment primarily 2nd or 3rd line. Embraces change positively Ability to analyse data and identify patterns and deviations. Job Responsibilities: Monitoring, recording and responding to all new incidents and service requests raised … is communicated and trained for supporting new services Drawing up, supervising and documenting processes for the benefit of the wider team. Supporting users on changecontrol and system updates. Working remotely out of hours as and when needed. Usually on a shift/rota basis. Keeping up to More ❯
existing commercial engagements with Key Strategic Partners, building strong relationships to add value and ensure accountability. You will negotiate and resolve contractual issues, lead changecontrol processes, and drive continuous improvement programs, developing strategies and incentives to enhance performance and conduct financial evaluations. You will own supplier annual More ❯
is communicated and trained for supporting new services. Drawing up, supervising and documenting processes for the benefit of the wider team. Supporting users on changecontrol and system updates. Working remotely out of hours as and when needed. Usually on a shift/rota basis. Keeping up to More ❯
is communicated and trained for supporting new services Drawing up, supervising and documenting processes for the benefit of the wider team. Supporting users on changecontrol and system updates. Working remotely out of hours as and when needed. Usually on a shift/rota basis. Keeping up to More ❯
products and systems including Propulsion Systems, Actuation Systems, Landing Gear Systems and Environmental Detection and Prevention Systems. This role will include requirements management, requirements changecontrol and the Supply Chain Management to drive on time delivery. You may also be involved with integration activities for these Systems. Experience … of producing documentation such as System Requirements Documentation (SRD), Interface Control Documentation (ICD), Engineering Design Requirements (EDR) and Test Requirements, will be required. Ideally as a Systems Engineers, you will be degree qualified with previous experience in the above Systems or transferable Systems skills and a proven track record More ❯
Runcorn, Cheshire, Weston, Borough of Halton, United Kingdom
Belcan
products and systems including Propulsion Systems, Actuation Systems, Landing Gear Systems and Environmental Detection and Prevention Systems. This role will include requirements management, requirements changecontrol and the Supply Chain Management to drive on time delivery. You may also be involved with integration activities for these Systems. Experience … of producing documentation such as System Requirements Documentation (SRD), Interface Control Documentation (ICD), Engineering Design Requirements (EDR) and Test Requirements, will be required. Ideally as a Systems Engineers, you will be degree qualified with previous experience in the above Systems or transferable Systems skills and a proven track record More ❯