Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
Shortlist Recruitment
space is looking for a Customer Success Manager to drive service excellence during an exciting phase of growth. You'll be responsible for managing clientonboarding, day-to-day support, and seamless delivery of new platform features. You must have an entrepreneurial mindset and be one who … will have a "can do" attitude to seek solutions and make positive improvements on an ongoing basis Key Responsibilities: Lead and optimise the client support function, ensuring timely and professional responses. Develop and maintain efficient, scalable support processes and tools. Manage onboarding for new clients and third … party providers. Coordinate service delivery for new features and platform updates. Communicate key changes and product enhancements to client stakeholders. Analyse support trends, report on performance, and suggest improvements. Support the development of structured client review and relationship management practices. Contribute to business continuity planning and out-of More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Netcentrix
Participate in an Out-of-Hours On-Call Rota to provide incident response coverage and resolution. Carry out regular monitoring and health checks of client systems (servers, networks, backups) to ensure they remain operational. Provide support during new clientonboarding, including configuration and deployment of hardware … ticket progress, including expected timeframes for resolution. Collaborate with internal teams on large-scale IT initiatives and support the development of technical strategy for client infrastructure. Role requirements Some essential criteria for this role includes: Strong working knowledge of Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and More ❯
teams to integrate our solutions into their data stacks during trials while driving measurable business outcomes Support technical aspects of credit sizing estimates CustomerOnboarding and Growth: Document customer insights during the sales cycle to ensure a smooth handoff to TAMs for successful implementations Actively support customer cadences More ❯
Chester, England, United Kingdom Hybrid / WFH Options
WS Audiology
Ensure data is maintained in line with company policies and that any changes or discrepancies are identified and updated. Mitigate business risks. Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication. Set up new accounts, including Amber Road checks, ensuring CRM contacts More ❯
Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
WS Audiology
data Data is maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring More ❯
Product Demonstrations: Deliver engaging and tailored online demos via Teams/Zoom. CRM Management: Maintain accurate records of interactions and data in the CRM. ClientOnboarding & Account Management: Support new clients through the on boarding process and manage ongoing relationships. Upselling Opportunities: Identify and promote new platform More ❯
relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities More ❯
has 37.5 working hours per week and involves shift patterns from Monday to Friday between 6:00 am to 8:00 pm. Key Responsibilities Clientonboarding: Guide new clients through their first Deliveroo for Work experience, ensuring a smooth transition. Customer service: Handle account-related queries, educate … clients on our platform, and provide outstanding support. Issue resolution: Manage escalations efficiently, offering appropriate solutions to maintain high client satisfaction. Account management assistance: Support Corporate Account Managers with reporting, auditing key accounts, and data entry tasks. Upselling & growth: Identify and act on opportunities to expand usage within existing … and has a strong sense of customer service, whilst understanding the corporate world. The position would be suited to someone enthusiastic about securing a client-facing role with a variety of different tasks to do each day. This role is for you if you: Native or fluent in English More ❯
to transform their finance function through the application of technology, identifying suitable systems to help them achieve their aims. You will take responsibility for clientonboarding, migration and configuration of the selected cloud accounting systems, work closely and manage members of the team to ensure our clients More ❯
to transform their finance function through the application of technology, identifying suitable systems to help them achieve their aims. You will take responsibility for clientonboarding, migration and configuration of the selected cloud accounting systems, work closely and manage members of the team to ensure our clients More ❯
Senior Account Manager - Manchester Established over 10 years ago, our client is a market-leading LegalTech & legal services provider, growing rapidly across the UK. They are a multi-award-winning organisation, working with a range of law firms & solicitors to streamline and boost efficiency across a range of processes. … of high-growth, they are now looking for a Senior Account Manager to join their team. This is a key role for building & maintaining client relationships as well as driving revenue through upselling & cross-selling. This organisation has a first-class product offering and hold product development to a … new and existing clients (through email, telephone, online meetings and in-person meetings) Act as main point of contact for full product portfolio Manage clientonboarding & training as well as long-term product support Regularly work with clients to ensure they’re getting as much out of More ❯
of of CIPP qualification Solid experience of RUNNING ORACLE CLOUD PAYROLL & all associated admin' Experience of RUNNING a LARGE PAYROLL Excellent Communication/Presentation & Client-facing skills HANDS-ON, LINE-MANAGEMENT experience of a PAYROLL TEAM YOU MUST BE UK BASED to be able to carry-out the work More ❯
of our streamlined, quick sales process that allows you to onboard clients in as little as 15 minutes and start earning commission faster. Build Client Relationships: Establish strong, lasting relationships with clients, providing ongoing support and ensuring customer satisfaction. Nationwide Flexibility: You will have no restrictions for where you More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Bumper
your role combines sales expertise, industry knowledge, and a passion for exceptional customer experiences. This role is remote, with regular weekly travel to visit client sites (covering Midlands and South of UK) and a monthly visit to our office. Key responsibilities: Drive Growth: Identify and engage automotive retailers and … UK customer base. Showcase Solutions: Deliver compelling product demos and presentations. Pipeline Management: Qualify leads, manage a robust sales pipeline, and align solutions with client needs. Market Insights: Provide feedback to refine product strategies and stay ahead of industry trends. Achieve Targets: Meet or exceed sales goals and leverage … CRM tools for tracking progress. Collaborate: Work closely with Marketing, Customer Success, and Product teams to ensure seamless onboarding and client satisfaction. Support Clients: Address client concerns, conduct training sessions, and act as a product expert. Now a bit about you We're looking for someone More ❯
we go the extra mile for our clients – they are not just a ticket in the helpdesk system! We prioritise direct interactions, frequently visiting client sites and maintaining open lines of communication. Role Overview After onboarding several new clients, we're looking for a skilled IT Support … You Can Expect High degree of autonomy with exposure to the latest technologies Build strong relationships with clients, both on-site and remotely Understand client needs and propose effective solutions Regular client site visits (approximately two days a week) Participate in multiple upgrade projects annually Engage in ongoing … and associated networks, including backup systems Provide contract and ad-hoc support through telephone, remote, and onsite methods Develop processes and documentation, handle new client requests, and manage contract renewals Continuously enhance our remote management and monitoring suite, focusing on client security and helpdesk integration Technical Skills Essential More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Nextech Group Limited
management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks. Project Support … IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service More ❯
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Nextech Group Ltd
long-term solutions. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks. Project Support … IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service More ❯
Employment Type: Permanent
Salary: £32000 - £36000/annum 25 days holiday + Bank Holidays
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Ashton-Under-Lyne, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Sales Support Executive: £28,000 - £33,000 + excellent benefits About the Company - Our Client, a UK leading digital media solutions provider has an exciting opportunity for Sales Support Executive to join their friendly team. About the Role - You will work for a multi-award-winning business supported by … to develop their career over the next two to three years. The role will involve exposure to the whole sales process, including presence at client pitch meetings and involvement in the overall business development process. You'll get to develop your own client relationships. Initially, you will support … CRM, quote creation and general administration. Responsibilities - Supporting customers with pre and postsales queries Creating performance and sales reports Obtaining and inputting quotes Onboarding new clients with help from the finance team Assist in the planning and execution of customer visits, events and awards Assist with the creation More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Harnham
based but work fully remotely across the UK. The Role As a Growth Analyst, you’ll own projects that directly inform product strategy, customeronboarding, and marketing performance. Responsibilities include: - Leading funnel analysis to identify drop-offs and highlight activation points - Running A/B tests and experiments … Help Answer: - What channels convert best from signup to active user? - What early behaviours predict strong retention? - Where are users dropping off during onboarding? - How do public references influence signup conversions? Your Skills & Experience Essential: - Strong SQL skills - Hands-on experience with Amplitude, Heap, or Mixpanel - A/ More ❯
Lead the design and implementation of a new service and business setup across multiple markets, ensuring alignment with business goals and market needs. Customeronboarding & rollout: Define and execute the strategy for seamless onboarding and multi-market rollout, ensuring an exceptional customer journey and operational readiness. More ❯