1 to 17 of 17 Client Onboarding Jobs in the Midlands

Our customer, a global law firm is looking for an experienced Client Onboarding Quality Assurance Coach for a 6 months contract role. Location - Hybrid in Birmingham/Sheffield/Manchester Role Overview: The Client Onboarding Teams provide a centralised client and matter onboarding service to fee earners who are engaging clients. As a Client Onboarding Coach you will play a pivotal role in ensuring team members complete client due diligence and conflicts checks in line with all legal and regulatory requirements and internal policy and procedures. Reporting … to the Training and Competency Manager, you will complete quality assurance checks, provide technical training, and competency accreditation to members of the Client Onboarding teams. The role will cover activities relating to client due diligence and/or conflicts. Key Responsibilities/Accountabilities: Accreditation and Quality more »

Elevate is seeking a skilled Quality Assurance and Training Coach (Client Onboarding/Conflicts/CDD) for an Interim or Permanent position hybrid (three days onsite) in Birmingham office . To complete quality assurance checks , provide technical training , and provide competency accreditation . The role involves ensuring … team members complete client due diligence and conflict checks in compliance with legal and regulatory requirements. Coaching client onboarding teams to improve their technical and functional skills, evaluating their due diligence and conflicts technical skills, and designing and delivering training. Desired Skills and Experience In-depth … technical knowledge, skills, and experience in practically applying the legal and regulatory requirements relating to client due diligence and/or conflicts in a law firm for both domestic and international individual and business clients. Detailed knowledge and practical application in a law firm of SRA Standards and Rules more »

Role: Analyst OR Associate - Investor Client Relations (Private Equity) Location: Birmingham City (UK) About Capital Dynamics: Capital Dynamics is an independent global asset management firm focusing on private assets, including clean energy, private equity (primaries, secondaries and co-investments) and private credit. Established in 1988, the Firm has extensive … knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 14 billion in assets under management and advisement and employs approximately 150 professionals globally across 12 offices in Europe … from PRI across all categories and investment strategies, as well as achieving strong results in GRESB benchmarking for its clean energy strategy. Department Overview: Client Relations: The main role Client Relations plays within the organization is in its support of the firm’s 1,500+ global investors. Client more »

create, all within a supportive and collaborative work environment. We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team. This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions. The role … As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise. Key Responsibilities: System Management : Take charge of the client-facing portals, ensuring … smooth operations, setting up new clients, and managing changes. Client Communication : Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements. Issue Resolution and Training : Address client concerns, provide necessary training, and resolve any system-related issues efficiently. Collaborative Reporting : Work more »

phone or on site. Interact and coordinate with different teams to get issues resolved as a priority Provide concierge level support throughout the customer onboarding process Manage multiple ongoing issues simultaneously Effectively communicate orally and in writing within the team, the wider organisation, and customers. Willingness to respond more »

the 1st line team, acting as an overflow during busy periods Escalating to 3rd Line, if required Supporting the 3rd Line team with customer onboarding/deployment remotely, if required Deploy and maintain software and hardware as directed/required Supporting (as part of a team) Tela’s more »

term contract. The shift pattern for this role is 09:00 17:00, Monday Friday. The role holder will be responsible for the onboarding of a new customer. The Benefits - Salary of £50,000 - £60,000 per annum (pro rata) - £6,000 car allowance per annum (pro rata more »

Job Title: French speaking Customer Service & Onboarding Administrator Location: Lichfield, Office-Based Type: Permanent Salary: Up to £29,000 per annum Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and … franchisees. We are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield. Key Responsibilities: Customer Service: Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance. Offer detailed information about our products and services. Resolve customer … process. Conduct welcome calls and provide necessary training and information to new franchisees. Administration: Maintain accurate and up-to-date records in our client's CRM system. Prepare and manage onboarding documentation and materials. Collaborate with various departments to address and resolve any onboarding more »

Birmingham based integrated agency with a passion for developing exceptional brands are looking for a Digital Media Account Executive to join their growing digital client services team. Description Working as part of this highly skilled digital media team and alongside the wider digital, PR & Social teams, you'll be more »

will be to work with the Senior Management team to create and design templates, governance and documentation across the business and for the onboarding of new clients. Please provide the most important responsibilities, including an overall responsibility the role will require. To assist in the creation and implementation more »

driving customer satisfaction, retention, and growth. Responsibilities: Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring they have a smooth transition and understand how to effectively use our more »

proactively to meet all targets and SLAs Carry out general administration tasks for department, for example, accepting deliveries, telephone answering, and manage the Onboarding team inbox Process contractual changes in line with company policy Undertake other activitiesfrom time to time to support the wider team, Onboarding Manager orSenior Onboarding Administrator What you'll have: Excellent Communication and Customer Service skills Previous experience of working in an administration role is essential, it would be an advantage if this was within a Recruitment or Care setting Knowledge of pre-employment checks within the care more »

be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process. This role requires excellent communication skills, a client-focused mindset, and the ability to handle multiple tasks efficiently. **Key Responsibilities:** 1. **Customer Service:** - Serve as the primary point of contact for clients … and professional manner. - Resolve issues related to the recruitment process, including application status, interview scheduling, and offer letters. - Maintain detailed and accurate records of client and candidate interactions in the CRM system. - Follow up with clients and candidates to ensure their satisfaction with our services. 2. **Recruitment Process Support … Ensure all recruitment activities comply with company policies and relevant employment laws. - Collaborate with recruitment consultants to match candidates with suitable job opportunities. 3. **Client and Candidate Relationship Management:** - Build and maintain strong relationships with clients and candidates to understand their needs and expectations. - Gather and analyze feedback to more »

The Head of Customer Support Operations is a senior role within our client and requires a customer centric individual to lead the growing team of service and 1st line tech support and service teams in what is a thriving, professional environment. ** This role is 4 days PW in the … in a telco or IT environment. The customer support teams are responsible for the overall service provided to customers, whether this is the onboarding of new customers to the in-life servicing of existing customers, our clients aim is to build strong relationships with our customers whilst creating more »

Data Integration Engineer - £85K + bonus We have partnered with a SaaS Software business platform which is revolutionising financial management for their customers. Job Summary You'll be responsible for working on integration's within the platform. Working with Customer more »

This is a great opportunity to develop skills, knowledge and experience in a company that is growing year on year! This Apprenticeship, will allow you to start your career in an industry that is constantly evolving. Role As a Technical more »

SaaS/Software Sales Consultant 💼 Previous software/IT sales knowledge required! 📍 Coventry (Office-based) 💷 Up to £28,000 + Commission Our client's Coventry-based software business is seeking a Software Sales Consultant to join the team and be a driving force behind their growth plans. The business … pipelines, and meet targets. The ability to craft and deliver compelling messaging that resonates with potential clients. A strategic mindset to understand and anticipate client's future plans. Ideally, a degree-level education (or equivalent). Why Apply? By joining the team, you'll enjoy: Salary up to more »