all tickets are logged effectively Managing own ticket queue and workload Completing scheduled small works as required and within the agreed customer timeframes Providing coaching on technical skills and processes to 2nd Line and 1st Line staff, oversee product specific staff training and encourage team sharing of best practice Providing more »
Gloucester, Gloucestershire, South West, United Kingdom
Omega Resource Group
excellent working relationships with customers and providing a high level of service and support. Key Responsibilities – 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order more »
Gloucester, Gloucestershire, South West, United Kingdom
PIB Insurance Brokers
the Head of Service Delivery, the Service Delivery Team Leader will lead the Service Delivery handler team. Working to provide outstanding customer service through coaching and developing of the team, while helping to drive continual process improvement. Will be KPI driven to ensure the teams success and always put the … report regularly on team performance, successes and plans for improvement. Regularly review and identify development needs ensuring training plans are in place and appropriate coaching is available to enable team members to be fully effective in their roles and support career development. Support colleagues across the business to identify and more »
