Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgement. Experience with ConnectWise or similar ticketing system preferred. More ❯
Support of Sophos or similar product for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Atlas Technica is proud to be an Equal Employment Opportunity More ❯
a Desktop Support or IT Support role Solid technical knowledge of Microsoft environments (AD, Azure AD, Windows Server, GPO, M365) Experience with ITSM platforms (ConnectWise preferred) Basic networking knowledge (LAN, firewalls, troubleshooting) Strong communication skills, including the ability to work with senior stakeholders Organised, proactive, and detail-oriented Comfortable working More ❯
and Mirage. Manage and troubleshoot printing solutions (HP, Xerox, Ricoh, Brother, Canon) and print server management. Use helpdesk call login software such as Helpstar, ConnectWise, AutoDesk, ServiceNow, Hornbill, Spiceworks, and ZenDesk. Perform PC and laptop hardware repairs (Dell, HP, Lenovo, Toshiba) and OS imaging. Handle Cat5 cabling and patching. Install More ❯
services is a plus. Hands-on technical experience required. Collaborative and positive mindset. Organized, analytical and thorough is a must. Proficient in Salesforce and Connectwise/ServiceNow, helpful. Hybrid (2-3 days in the office, meeting with customers in person). The Benefits of Working for Abacus: Generous annual leave More ❯
/or route calls through to other engineers as required. Manage your ticket queue. Accurately log and efficiently progress tickets within the ticket platform (ConnectWise). Ensure detailed, consistent, and clear communication with the customers via tickets, emails, and phone at all times. Resolve tickets within your technical ability; collaborate More ❯
Relevant experience of 3+ Years in a similar role (preference given to candidates with UK MSP experience) • Working Experience with ITSM tools such as ConnectWise, BrightGauge, SmileBack, ITBoost, Service Now Qualifications: • A degree in an IT-related subject • PRINCE2 Practitioner Certification for Project Management • Microsoft Certifications would be a bonus More ❯
people management and communication skills MSP domain expertise relevant to procurement , supply-chain management and vendor management. Managing a profit centre Domain expertise with ConnectWise PSA, or an equivalent industry recognised platform. Desirable : Vendor P artner P rogrammes Relevant qualification, ideally in P rocurement M anagement. Project M anagement methodologies More ❯
London, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing Group
Second Line Support Engineer - MSP Experience - 5 days a week on site About Us We provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady More ❯