23 of 23 Customer Analytics Jobs in London

better for the planet than new. In fact, with every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do … more with what we already have. Are you ready to join us? ABOUT THE ROLE: As the Head of Customer Experience Analytics at Back Market, you will lead a high-impact analytics function that empowers teams with data-driven insights to enhance customer engagement, retention, and … overall experience. You will own the experimentation framework, predictive analytics strategy, and performance measurement across key customer touchpoints, ensuring our decision-making is deeply rooted in data. This includes onboarding funnel optimization, LTV/churn modeling, feature adoption analysis, and in-app behavioral segmentation. Your leadership will drive More ❯

SENIOR ANALYTICS MANAGER UP TO £95,000 HYBRID – LONDON – 2 days a week in the office THE COMPANY This retail bank is currently going through a huge growth phase in its analytics function, with this team acting as an internal consultancy cover customer analytics and insights … THE ROLE As a Senior Analytics Manager, you can expect to be involved in the following: Working on a range of different projects across customer lifetime management, customer analytics, and marketing analytics Leading teams of analysts and being hands-on when required Taking a commercial … standpoint, assessing ROI, profit, cost savings, etc Collaborating with a variety of senior stakeholders and managing stakeholders YOUR SKILLS AND EXPERIENCE Experience in an analytics management position (or similar) is needed Understanding of customer analytics is necessary Proficiency in SQL, SAS, or Python required Management experience also More ❯

Analytics Manager - Retention (12-Month FTC, Maternity Cover) 📍 Location: London (Hybrid - 2 days/week in-office near Liverpool Street) 💷 Salary: Up to £65,000 Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer An established UK fashion retailer is looking for an experienced Analytics Manager … Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech. The Role: In this role, you'll lead retention-focused … analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights. Key Responsibilities: 📊 Own and develop retention and customer analytics across the business 📈 Track key metrics More ❯

Insights & Analytics Manager | High End Fashion | Retail | Digital | GA4 | Looker | SQL | Tableau | London 2 Days Per Week | £75,000 + Benefits Do you have experience working in customer focused insights and analytics for high-end fashion businesses? Then this could be your dream job! Method Resourcing have … with a Luxury Retailer who have a huge focus on technological innovation as they drive their new digital transformation. The role: As the Insights & Analytics Manager, you will be joining the team at a fantastic point in their growth and will be focused on providing the business with high … quality analytics, insights and reports to allow them to enhance their first-class customer experience. The experience and skills they are looking for: Demonstrable experience in GA4 Strong SQL skills Expertise in Data visualisation tools - Looker and Tableau are used here but PowerBI experience is fine too! Previously More ❯

are looking to bring in a top leader in data science function to come into the business and spearhead the Fraud, Credit Risk, and Customer Analytics modelling for the business to support rapid growth. The Role: Developing new models for Credit risk decisioning/developing scorecard models using … SQL, Python, and Snowflake Developing models for fraud prevention and models for customer analytics Working with senior stakeholders across different areas of the business being able to manage both down and up Setting out the data science and modelling roadmap for the business Improving efficiency with the development More ❯

are looking to bring in a top leader in data science function to come into the business and spearhead the Fraud, Credit Risk, and Customer Analytics modelling for the business to support rapid growth. The Role: Developing new models for Credit risk decisioning/developing scorecard models using … SQL, Python, and Snowflake Developing models for fraud prevention and models for customer analytics Working with senior stakeholders across different areas of the business being able to manage both down and up Setting out the data science and modelling roadmap for the business Improving efficiency with the development More ❯

join a company that's poised to revolutionize the industry! Key Responsibilities: Develop and implement data analysis strategies to leverage the latest advancements in analytics for innovative solutions. Collaborate with project teams in creating comprehensive data and analytics solutions, including defining data sources, building ETL routines, developing algorithms … testing and training models, and documenting models. Support customer analytics projects, including segmentation and churn analysis, to drive strategic business insights. Optimize propositions for services such as network plans and customer support, ensuring alignment with business goals. Enhance product and service analytics efforts, including network optimization … solution delivery, ensuring alignment with organizational objectives. Build and maintain strong relationships with business stakeholders, fostering a collaborative environment within the data science and analytics community. About the Team: The data science and analytics teams at my client's company provide critical analysis for various departments, including Commercial More ❯

It has come to our notice that Fractal Analytics' name and logo are being misused by certain unscrupulous persons masquerading as Fractal's authorized representatives to approach job seekers to part with sensitive personal information and/or money in exchange of promise of lucrative job offers in Fractal. … Please exercise caution and verify that the person approaching you is a genuine representative of Fractal Analytics, or an authorized consultant, before you provide any personal details or other non-public information. If in doubt, please write to to seek clarification or report any abuse. Analytics Program Manager … 30+ days left to apply) job requisition id SR-30965 Location: UK, London (on client site hybrid) Brief about the Team & Fractal: Fractal Analytics is a strategic analytics partner to the most admired Fortune 500 companies globally and helps them power every human decision in the enterprise by More ❯

Analytics Program Manager Location: UK, London Brief about Fractal: Fractal Analytics is a strategic analytics partner to the most admired Fortune 500 companies globally and helps them power every human decision in the enterprise by bringing analytics & AI to the decision-making process. Fortune 500 companies … recognize analytics as a competitive advantage to understand customers and make better decisions. We deliver insight, innovation, and impact to them by leveraging Big Data, analytics and technology and help them drive smarter, faster, and more accurate decisions in every aspect of their business. Fractal has consistently been … as India’s best companies to work for, by The Great Place to Work® Institute. Fractal has been featured as a leader in the Customer Analytics Service Providers Wave™ 2019 by Forrester Research, and recognized as an “Honorable Vendor” in 2019 magic quadrant for data & analytics by More ❯

company that's poised to revolutionize the industry! Key Responsibilities: Assist in developing and implementing data analysis strategies to leverage the latest advancements in analytics for innovative solutions. Collaborate with project teams in creating comprehensive data and analytics solutions, including defining data sources, building ETL routines, developing algorithms … testing and training models, and documenting models. Support customer analytics projects, including segmentation and churn analysis, to drive strategic business insights. Optimize propositions for services such as network plans and customer support, ensuring alignment with business goals. Enhance product and service analytics efforts, including network optimization … solution delivery, ensuring alignment with organizational objectives. Build and maintain strong relationships with business stakeholders, fostering a collaborative environment within the data science and analytics community. About the Team: The data science and analytics teams at my client's company provide critical analysis for various departments, including Commercial More ❯

RETENTION ANALYTICS MANAGER (12-MONTH FTC) £55,000 - £65,000 LONDON – 2 DAYS A WEEK *Please note, this company is unable to sponsor, and you must be a UK resident to apply* THE COMPANY One of the UK’s leading female-focused fashion retailers has undergone a £30m digital … transformation, with major strides in omnichannel strategy and customer experience. The current focus is optimising their digital platform, where even small speed improvements can significantly boost online revenue. Backed by strong tech infrastructure, including a cutting-edge Databricks platform, they’re aiming to lead the retail tech space in … the UK. THE ROLE This greenfield role focuses on customer analytics, with key metrics including sales volume, opt-ins, retention rates, spend lift, and ROI from marketing campaigns. You'll use SQL and visualisation tools (Power BI) and ideally Python to analyse data, while managing a small team More ❯

INSIGHT ANALYST UP TO £80,000 LONDON - 4X WEEK IN OFFICE THE COMPANY: Exciting opportunity to join a sports-focused organisation , delivering best-practice analytics and BI solutions for their clients. THE ROLE AND RESPONSIBILITIES: As a Lead Insight Analyst , you will: Conduct data audits, develop strategies , and ensure … quality. Build, deploy, and manage Power BI/Looker dashboards . Work with SQL, Python, and cloud platforms (GCP, Azure) . Create a single customer view and deliver insight-driven reports . Engage with senior stakeholders , translating data into actionable insights. YOUR SKILLS AND EXPERIENCE: The Lead Insight Analyst … such as Tableau, Power BI etc. Ability to interpret business and marketing insights . Confident communication and stakeholder management . Experience working with Google Analytics data Experience in advanced customer analytics, segmentations, lifetime value models, clustering A passion for sport APPLY NOW More ❯

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands. The Company AI Customer Orchestration & Marketing Automation SaaS $40m in VC funding Global Offices and Enterprise Customers Fantastic … on retention and growth Ensure enterprise-level clients understand and make the best use of their data Desired Skills & Experience Enterprise Account Management or Customer Success experience Commercial acumen - up-sell/cross-sell Marketing technology/customer data/customer experience (CX) background More ❯

Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We … re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics, or marketing data science. Proficiency in Python (Pandas, NumPy, Sci-Kit Learn) or similar tools. A proven track record of delivering impactful, data-driven solutions. Strong communication skills and the ability to translate complex More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers … Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all … sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

SENIOR DATA SCIENTIST £55,000 – £75,000 + 12% BONUS WEST LONDON – 3 DAYS IN OFFICE Join one of the UK's leading customer analytics consultancies, known for their best-in-class data science capability and deep expertise across FMCG and retail sectors. As a Senior Data Scientist … modelling techniques to drive impactful, data-led solutions for major consumer brands. THE COMPANY This consultancy has built a reputation for delivering high-quality analytics solutions to household-name clients across FMCG and retail. You’ll be joining a fast-paced, collaborative environment filled with talented data scientists and … about solving real-world business problems through data. THE ROLE As a Senior Data Scientist, you’ll work closely with clients to understand their customer behaviour through deep data analysis and predictive modelling. You’ll leverage tools such as Python, PySpark, SQL , and Hadoop to build and deploy models More ❯

Data Scientist - Marketing/Customer Analytics London/Reading– Hybrid (2 days in London, 1 day in Reading) (Flexi Hours) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a … impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication … Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯

We are working with ahousehold fashion brand. They are on the lookout for a Principal Data Scientist to join its growing Data & Analytics team. With a presence across a thriving eCommerce platform, mobile app, and 300+ retail stores, this is your chance to join an exciting team. As Principal … Data Scientist, you’ll lead the data science function, supporting customer understanding, marketing effectiveness, and personalisation. From optimising campaign performance to driving loyalty and segmentation strategies, you’ll help put data at the heart of every customer interaction. The Role: Lead, mentor, and grow a team of Data … Scientists and Analysts focused on customer and marketing use cases. Build and deploy models that support personalisation, customer segmentation, lifetime value prediction, churn prevention, and marketing attribution. Partner closely with CRM, Digital Marketing, and eCommerce teams to deliver data-driven improvements across the customer journey. Leverage advanced More ❯

a Data Analyst to join a dynamic team within a prestigious sports organization. This is an exciting opportunity to work on a variety of customer analytics projects, focusing on segmentation, churn, and retention using membership and event data. Key Responsibilities: Analyze customer data from membership and event … experience in a data analyst role. Strong SQL skills (essential). Experience with Python (preferred) and running monthly scripts. Familiarity with CRM teams and customer insight projects. Bonus points for experience with Salesforce and CRM Analytics . Excellent communication skills, with the ability to present insights clearly to More ❯

a skilled Data Analyst to join a dynamic team within a leading sports organization. This role offers a great opportunity to work on diverse customer analytics projects, with a focus on segmentation, churn, and retention from membership and event data. Key Responsibilities: Analyze customer data from membership … in a similar data analyst role. Proficient in SQL (required). Experience with Python (preferred) and running monthly scripts. Exposure to CRM teams and customer insight projects. Bonus points for experience with Salesforce and CRM Analytics. Strong communication skills, with the ability to present insights clearly to stakeholders. Perks More ❯

and closely with the infrastructure and product squads to make sure that the right data is available at the right time to solve real customer problems. How you will contribute Your objectives when joining will be to: Build out our AI Product Vision using the right technologies to solve … Investigate cutting-edge approaches like generative AI or reinforcement learning to drive adoption and impact. Ensure seamless integration of AI into existing platform and customer-facing processes. We'd love to hear from you if you have: At least 2 years of experience working in an AI engineering or … machine learning role supporting customer-facing processes and infrastructure. Experience working in a cross functional product engineering squad with deep interest in understanding and solving end user problems. Proven expertise in building scalable machine learning models and deploying them into production environments. Passionate about enabling others with tools, frameworks More ❯

success across multiple geographies. THE ROLE Driving the development of a wide range of credit risk and pricing strategies across the lending book Using analytics to develop pricing strategies, using these and wider pricing analysis to drive profitability for the business Using analytics and broader data analysis to … optimise and enhance these strategies for new customers Wider work on customer analytics and behavioural trends YOUR SKILLS AND EXPERIENCE Previous experience in and knowledge of SQL is essential Experience in developing credit risk strategies is essential Prior work with pricing strategies, cash flows or IRR is highly More ❯

and closely with the infrastructure and product squads to make sure that the right data is available at the right time to solve real customer problems. How you will contribute Your objectives when joining will be to: Maintain our data architecture using the right technologies to solve today's … becoming increasingly decentralised - it's crucial that product services are able to reliably share datasets amongst each other in real time and with our analytics service. Build data infrastructure, tools & documentation - working with squads to: Reduce time taken to source, process, model and publish datasets. Improve the accuracy, reliability … impact. Enabling Birdie colleagues to make data driven decisions by: Publishing key data points in the tools they use everyday. Collating data into our customer data platform to enable valuable insights. We'd love to hear from you if you have: Experience At least 5 years experience working in More ❯