1 to 25 of 828 Customer Experience Jobs in England

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »

We’re looking for a highly skilled Customer Experience (CX) Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in between! Summary This is an exciting role for someone who thrives in … fast-paced start-up environments, with the opportunity to have a tangible impact on shaping our patient end-to-end experience . You’ll be joining us as we continue scaling across the UK and international markets, with fantastic opportunities for significant personal and professional growth. If you're … have great listening and empathy skills to understand customer issues and feel what they are feeling. You have experience in a similar CX role. You’re someone who’s personable and talkative, who wants to have conversations with our customers. You have a keen eye for detail - a more »

Customer Experience Transformation Manager 6-month contract London (hybrid) £670.42 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take … this team in the role of Customer Experience Transformation Manager. Role Responsibilities: We are currently seeking an experienced Customer Experience (CX) professional to join this team to help transform our Voice of Customer (VOC) capability. HSBC’s Net Promoter System (NPS) is instrumental to achieving … our CX ambitions and this role will be key in delivering against this agenda. In this role you will become a crucial part of the global SME for our VOC capability and help architect the strategy, design, and delivery of a large global scale transformation programme. This is fundamental in more »

Job Title: Senior Customer Experience Design Manager Location: Middle East Package: £90,000-£100,000, plus family package, plus benefits I'm currently supporting a global hospitality group, based in the Middle East, with their search for aSenior Customer Experience Design Manager. The group are one …/lounge product and service areas. Research and create products and services that reflect brand values, and that provide a more personalized and integrated customer journey. Additionally, implement continuous improvement plans that safeguards the company's continuous commitment to enhanced customer experience. What we need: Min. Bachelor's … Degree or Equivalent 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at a major international airline. Advanced level of understanding of hospitality process, procedures & standards. Advanced understanding of F more »

transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets the needs and preferences of … our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate and implement ecommerce technology solutions, platforms, and … tools to support business objectives and enhance operational efficiency Team Leadership: Lead and inspire a team of ecommerce, digital transformation, and CX professionals, providing guidance, support, and mentorship to drive performance and foster a culture of innovation and collaboration Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including product management more »

We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and … end-to-end customer lifecycle experience) and marketing technology enablement. You will lead teams end-to-end on the delivery of consulting projects to resolve complex business problems for clients; developing the right approach with the right expertise involved at the right time, leading the problem and solution … definition process, and ultimately developing and executing robust digital customer experience transformation strategies and implementation plans, including experience design, technical, and operational implementation. Salary: £120 -130k + Bonus Hybrid - 2 days a week in our Southampton or London office. Responsibilites: Play an active role in strategic more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our … customers. CX-M has consistently demonstrated a powerful retention ability; in turn building loyalty, strong relationships and references. The CX-M is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M more »

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … invest for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product more »

Digital Customer Experience Manager – £70K– Hybrid (London) – Consumer Industry I have partnered with a world-leading Consumer business that has a strong global reach in over 10 markets. This is a brand-new role to the business where you will play a crucial part in transforming the customer experience for all consumers and businesses across the multiple markets. This business has ambitious plans, and you will get the opportunity to part of each execution, with a passionate and humble team. You will be reporting to the Senior Manager of Digital Experience and Communications, and work … analytical insight for new opportunities and understanding of the trends in the market. · Implement new ideas to get customers to use the product. Skills & Experience: · Strong experience in customer experience management and digital journeys. · Excellent communication skills to work across the wider teams (product, UX) and more »

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. Role The … role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding the … extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement Training Working more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

Job Title: Customer Experience BI & Performance Developer Tech company in Hook We are seeking a talented and experienced Customer Experience BI & Performance Developer to join our dynamic team at a tech company. This role is crucial in driving data-driven decision-making and enhancing customer experience through insightful reporting and analytics. Key Skills and Qualifications: 3+ years of Experience: Demonstrable experience in a technical role, particularly within or closely alongside a BI team. Contact Centre MI/BI: Proven track record of delivering MI/BI solutions in fast-paced contact … surfacing insights and actionable recommendations. Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business objectives. Zendesk Expertise: Experience working with Zendesk as a ticketing system and Zendesk Talk as a telephony platform. Communication Skills: Strong written and oral communication skills, able to more »

are presented with best-in-class experiences. Manage a successful team consisting of three areas (manager of managers): Website Product, Website Operations and Digital Experience/CRO. The Websites team is responsible for managing the global websites, across Retail and non-Retail busiess areas, to maximize business KPIs and … manage the group and country channels on a day to day basis. General Duties Lead the definition of the website, onboarding and client’s customer experience by client segments, platforms and territories, working closely with region leads and global stakeholders. Act as the primary marketing interface into the … technology, product and delivery teams. Measure performance and optimise customer journeys. Liaising with product team to optimise the customer experience between the website and application forms, trading platforms, payment gateways and client account environments. Develop and maintain processes, communicate roadmaps and tactical plans to all stakeholders including more »

Head of Project Management - Terminal Design & Experience Permanent, Full Time (Open to contract) £90,000-£105,000 + strong benefits Travel The Change Partners are currently partnered with an Iconic Travel brand who are transforming their online and in-person customer experience, hiring a Head of Project … Management - Terminal Design & Experience. The Head of Project Management - Terminal Design & Experience will own the strategy and project management terminal construction (RIBA), infrastructure and design across the in-person passenger journey across two key terminals for the travel business. You will be working across terminal redevelopment, construction/design … space planning, infrastructure, buildings, project management, customer experience, customer service, operations, marketing, and retail. This role will: Lead end-to-end RIBA design projects intaital through to delivery. Deliver ongoing customer experience development to ensure a strong passenger journey across the terminals. Project manage and more »

Reading. Project Manager with Dynatrace -Reporting and Operational Management Duration: 6 months rolling contract Hybrid - 2 days/week onsite in Reading- Mandatory- Wed Experience required: Experience in contract management Experience in Infrastructure management Experience in managing diverse teams Experience in reporting/scripting in … Dynatrace, Visual or Splunk Experience in creating Data Visualization Reports Expereince in Stakeholder management and working across cross functional team "Strong experience in Service performance management, creating scripts/reports skills on Dynatrace The Role Accountable for leading a team of Operations/Analytical professionals who provide Service … reduce support-related costs.. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience Experience of working with and influencing various levels of management, building relationships and more »

ROI and business impact of learning investments, and leveraging performance measurement insights to inform continuous improvement and decision-making in learning design and delivery. Customer Experience Management: Customer experience management in learning programs involves managing and cultivating relationships with internal and external stakeholders involved in or … impacted by learning initiatives. Customer experience in learning projects involves identifying, engaging, and communicating with customers/stakeholders involved in learning programs. This includes understanding stakeholder needs, soliciting feedback, and addressing concerns to ensure stakeholder buy-in and support throughout the program lifecycle. Quality Management: Quality management in … threats and opportunities, developing risk response strategies, and implementing contingency plans to minimize project disruptions and maximize success. What we ask of you Prior experience in consulting services strongly preferred. Strong expertise in performance analysis and learning evaluation and transformation. Demonstrated ability to lead and manage complex projects. Comfortable more »

us on this thrilling mission. Are you ready to be part of something extraordinary? What you’ll Do We are currently looking for a Customer Success Manager with a successful track record of account management and understanding of the media/creative agency industry within healthcare to join the … team! You will be responsible for maintaining ongoing customer relationships and networking, successful implementation , campaign renewals and feature upsell , contributing to sales , onboarding , training clients, minimising churn and ensuring timely and profitable results for both our customers and Doceree. As a technically savvy young professional with a strong drive … for results, you will be able to provide insights on client-to-business interactions, improve customer experience through product support, handling customer complaints and requests. Own client relationship management to drive measurable financial and strategic results for our clients ( pharma brands, media/creative agencies , and enterprise more »

As a Strategy Director at Havas Lynx Group you will lead the Customer Experience strategy team, in collaboration with the Head of CX Strategy. You will have had extensive experience of both experience development (in terms of upstream activities like journey mapping) as well as in … tactics that meet an experiential need. It's a leadership role, and will involve managing a small but growing team with varying levels of CX experience. The job of the CX strategy team is to get a deep understanding of the journeys that our patients and doctors are on, spot … might be anything from a website, to an event, to an app. From day one you will take ownership in the delivery of CX outputs that shape the experience strategy for a portfolio of clients, delivering a broad array of project types and working alongside differing disciplines. You more »

Customer Experience Associate Please note this position is a 12 month contract. You will be supporting our PCW Customer Journey Manager with the performance and optimisation of the PCW customer new business journey's (Aviva Online and Quote Me Happy) across all distribution channels and all … products. You will help drive the development of the PCW customer journeys to meet Retails strategic commercial, customer and regulatory outcomes. This will require the development of strong and collaborative relationships with key stakeholders to deliver the target outcomes. Skills and experience: Good understanding of General Insurance … market, specifically Car & Home insurance, and the dynamics of the PCW market. Think creatively about new customer journey ideas and concepts along with understanding best practice and trends Effectively communicate and demonstrate your ideas and concepts to all stakeholders with good attention to detail You thrive in a fast more »