1 to 8 of 8 Customer Experience Jobs in Northern Ireland

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique … value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From … problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within more »

Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for … of their Belfast office. Our client sees support engineers as a frontline technical resource for their customers, you will be expected to deliver exceptional customer service whilst also taking the opportunity to up-skill yourself technically and personally. Key Responsibilities: Responsible for the customer support experience. Own, troubleshoot … and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets … to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include … the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/ more »

for an experienced Assistant Centre Manager to join our fantastic team! This part-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … time role, working 22.5 hours per week. We are flexible in when these hours are completed and happy to discuss further at interview stage. Experience: Experience in the operational running of an asset of the size, character and quality of an Innovation Centre Previous experience in an … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Motivate, lead and delegate tasks to team Team player and team leader IT literate with more »

Assessment (MCA) Efficacy for Public Cloud Monitor exceptions to dispute policy and identify common root causes of exceptions. Leverage data to examine impacts to Customer Experience and Regulatory breaks. Appropriately assess risk and demonstrate consideration for the firm's reputation and safeguard, its clients, and assets, by: Driving … and reporting control issues with transparency Influence Application Teams on best practices for MCA Resource Basic Qualifications : Undergraduate degree in related field or equivalent experience 7+ years relevant work experience in Technology Risk & Controls in a large organization in a heavily regulated industry 3+ years relevant work experience … common-sense approaches to modern risk complexity Demonstrable interest in Public Cloud risk identification and mitigation Strong collaboration and interpersonal skills Resource Preferred Qualifications: Experience working directly with regulators of the financial industry in Asia regionally, or Singapore locally. Risk certifications such as the CIA, CISSP, CISA, CRISC, CGEIT more »

Service Engineer - entry-level or experienced LOCATION: Northern Ireland (Tyrone/Fermanagh/Monaghan/Donegal) COMPANY OVERVIEW GLORY has a positive, friendly and customer focused culture. We are looking for a Field Service Engineer to join our growing business and Field Service Engineer team to look after our … businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace … business relationships with our customers. We have a large team of Field Service Engineers nationwide. You will be responsible for the direct management of customer service and work independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and more »

of the online retail business. You will be responsible for developing and implementing the e-commerce strategy to drive revenue growth and enhance the customer experience. You will analyse sales data and customer insights to identify trends and opportunities, and ensure a seamless and user-friendly experience … across all touchpoints, as well as managing the online product catalogue, including product listings, descriptions, images, and pricing. What you'll need to succeed Experience of leading a team in a similar role, with a clear results focus, excited by change and innovation A detailed understanding of the latest … e-commerce technologies and applications; Experience of Google Analytics and social media insights to optimise promotional plans and track performance Knowledge of digital marketing channels and social media platforms, SEO, SEM, PPC, Google Ads & Google Shopping Strong IT and analytical skills Experience of managing customer data to more »

alignment with our overarching digital transformation goals. Your expertise in business analysis will contribute to the development of innovative solutions that optimise processes, enhance customer experiences, and drive business growth. Key Responsibilities: Business Requirements Gathering: Lead the process of eliciting, analysing, and documenting business requirements for digital transformation projects. … within digital transformation projects. Lead cross-functional teams through requirements gathering workshops, solution design sessions, and user acceptance testing. If you have 5+ years' experience in a Business Analyst role, a good understanding of business systems and ERP implementation experience - this could be the role for you!Join more »